ERP solutions provider NetSuite dived headfirst into agentic AI, announcing a host of new solutions Thursday using semi-autonomous agents for insights, workflow and security across the entire suite.
Speaking during its SuiteConnect conference in Manhattan, Brian Chess, senior vice president of technology and AI with Oracle NetSuite, reiterated the company’s commitment to AI implementation, saying that has not changed. What has changed from last year is the nature of that AI. Specifically, AI agents.
“We’re all talking about agents. It’s a natural progression of taking advantage of what AI can offer as we become more capable,” he said.
Brian Chess, SVP of technology and AI at NetSuite
Noting that the public’s understanding of what constitutes an AI agent is still being worked out, he said he thinks of an agent as having four properties. One, people can interact back and forth with it, not in complex computer code, but natural conversational language. Two, it understands the context of a business, a workflow, a data set and more, and will continue to evolve its understanding of that context. Three, the agent can take proactive action without human prompting (but not without permission). Four, it can create plans, explore options and make judgment calls.
“Now, not every agent does all these things in equal measure, but we do think we’re seeing these characteristics shine through more and more,” said Chess.
One example that NetSuite has already introduced is NetSuite Financial Exception Management, which proactively finds and reports problems to the user without even asking. Another is NetSuite Analytics Assistant, which can generate reports and visualize data along with instructions phrased in plain language.
Another product, just released, is NetSuite Expert for Suite Answers, which provides an AI agent that delivers tailored NetSuite guidance based on an extensive catalog of NetSuite support resources. For example, users can ask how-to questions in natural language and the agent will analyze thousands of support articles to instantly deliver specific answers and actionable insights. In contrast to solely generative models, this solution has access to NetSuite’s data depository that it can reference, versus being trained on the data via retrieval augmented generation, which can sometimes lack the necessary precision. The agent, however, is contextually aware of what the user should be doing and can guide them step by step, drawing on an up-to-date set of data. While right now it mostly generates insights and answers questions, Chess said the company plans to further develop its capacities in the future.
“I think you can see how this will help your users get more out of the system, but you can also see where we’re going,” he said: “Right now what we do is let Expert guide you, but in the future it will assist you in carrying out the task.”
Another new agentic solution is NetSuite CPQ AI Assistant, which provides an AI agent that supports sellers and buyers as they configure products and services by doing things like recommending a suitable product configuration based on a natural language conversation, and providing a summary of why the options were selected.
Other new AI-related enhancements announced today include a bolstered Text Enhance feature that allows users to populate custom fields with the assistance of AI-generated suggestions for the intended format, tone and creativity level for any custom text field in NetSuite. A Prompt Management API centralizes the management and deployment of prompts used by large language models in NetSuite, allowing customers and partners to programmatically control NetSuite Text Enhance prompts and actions and integrate generative AI features into SuiteApps or custom NetSuite solutions.
Because AI has been so central to NetSuite, Chess emphasized these enhancements do not represent separate products for purchase but overall improvements to the suite as a whole, so the company won’t increase prices or otherwise charge for their use.
“We view AI as an intrinsic part of the suite. We’re building it into the foundation. There is no suite without AI, which means we also don’t charge extra for AI, even if we add it to more and more workflows. It will enhance control, agility, collaboration, productivity and [provide] tremendous value, and without it there wouldn’t be a suite. That is why it can’t be an add-on. It has to be built in, not bolted on,” he said.
Accounting for security
Considering how much sensitive financial data accountants handle on behalf of their clients, data privacy and security are especially important for accountants. This concern has led many to hesitate when it comes to implementing AI solutions at their own firm. A recent survey from Rightworks, for example, found that more than half of accounting leaders, 55%, cited data privacy as their biggest impediment to AI adoption.
On this point, Chess noted that many large public models have huge amounts of data, at least some of which is sensitive information. While there are certain guardrails to prevent people from accessing such information, he added, “if you put it into the model, make it part of building the model, it could come out of the model.” So long as the model has all of that data, there is always the possibility that someone, either accidentally or through adversarial attacks that trick the model into behaviors not originally intended, could potentially access it.
“But we build the model on a customer by customer basis, and this is important because, first, the model then understands the customer’s data, and second of all it will never cough up another customer’s data since it’s not in it,” he said.
Chess noted that incidents such as one in March 2023 where ChatGPT revealed other users’ chat histories can come from entrusting large language models to things they should not be used for.
“We have to be careful not to give the LLM the wrong role,” he said. “I would not, where we are in 2025, give an LLM root access, and we expect it will gatekeep [its data] correctly. We can let the LLM have the permission or subset of permissions that the user who made the request had, and now that LLM cannot do anything that user could not.”
Accounting firms are reporting bigger profits and more clients, according to a new report.
The report, released Monday by Xero, found that nearly three-quarters(73%) of firms reportedincreased profits over the past year and 56% added new clients thanks to operational efficiency and expanded service offerings.
Some 85% of firms now offer client advisory services, a big spike from 41% in 2023, indicating a strategic shift toward delivering forward-looking financial guidance that clients increasingly expect.
AI adoptionis also reshaping the profession, with80% of firms confident it will positively affect their practice. Currently, the most common use cases for AI include: delivering faster and more responsive client services (33%), enhancing accuracy by reducing bookkeeping and accounting errors (33%), and streamlining workflows through the automation of routine tasks (32%).
“The widespread adoption of AI has been a turning point for the accounting profession, giving accountants an opportunity to scale their impact and take on a more strategic advisory role,” said Ben Richmond, managing director, North America, at Xero, in a statement. “The real value lies not just in working more efficiently, but working smarter, freeing up time to elevate the human element of the profession and in turn, strengthen client relationships.”
Some of the main challenges faced by firms include economic uncertainty (38%), mastering AI (36%) and rising client expectations for strategic advice (35%).
While 85% of firms have embraced cloud platforms, a sizable number still lag behind, missing out on benefits such as easier data access from anywhere (40%) and enhanced security (36%).
Private equity firms have bought five of the top 26 accounting firms in the past three years as they mount a concerted strategy to reshape the industry.
The trend should not come as a surprise. It’s one we’ve seen play out in several industries from health care to insurance, where a combination of low-risk, recurring revenue, scalability and an aging population of owners create a target-rich environment. For small to midsized accounting firms, the trend is exacerbated by a technological revolution that’s truly transforming the way accounting work is done, and a growing talent crisis that is threatening tried-and-true business models.
How will this type of consolidation affect the accounting business, and what do firms and their clients need to be on the lookout for as the marketplace evolves?
Assessing the opportunity… and the risk
First and foremost, accounting firm owners need to be aware of just how desirable they are right now. While there has been some buzz in the industry about the growing presence of private equity firms, most of the activity to date has focused on larger, privately held firms. In fact, when we recently asked tax professionals about their exposure to private equity funding in our 2025 State of Tax Professionals Report, we found that just 5% of firms have actually inked a deal and only 11% said they are planning to look, or are currently looking, for a deal with a private equity firm. Another 8% said they are open to discussion. On the one hand, that’s almost a quarter of firms feeling open to private equity investments in some way. But the lion’s share of respondents — 87% — said they were not interested.
Recent private equity deal volume suggests that the holdouts might change their minds when they have a real offer on the table. According to S&P Global, private equity and venture capital-backed deal value in the accounting, auditing and taxation services sector reached more than $6.3 billion in 2024, the highest level since 2015, and the trend shows no signs of slowing. Firm owners would be wise to start watching this trend to see how it might affect their businesses — whether they are interested in selling or not.
Focus on tech and efficiencies of scale
The reason this trend is so important to everyone in the industry right now is that the private equity firms entering this space are not trying to become accountants. They are looking for profitable exits. And they will do that by seizing on a critical inflection point in the industry that’s making it possible to scale accounting firms more rapidly than ever before by leveraging technology to deliver a much wider range of services at a much lower cost. So, whether your firm is interested in partnering with private equity or dead set on going it alone, the hyperscaling that’s happening throughout the industry will affect you one way or another.
Private equity thrives in fragmented businesses where the ability to roll up companies with complementary skill sets and specialized services creates an outsized growth opportunity. Andrew Dodson, managing partner at Parthenon Capital, recently commented after his firm took a stake in the tax and advisory firm Cherry Bekaert, “We think that for firms to thrive, they need to make investments in people and technology, and, obviously, regulatory adherence, to really differentiate themselves in the market. And that’s going to require scale and capital to do it. That’s what gets us excited.”
Over time, this could reshape the industry’s market dynamics by creating the accounting firm equivalent of the Traveling Wilburys — supergroups capable of delivering a wide range of specialized services that smaller, more narrowly focused firms could never previously deliver. It could also put downward pressure on pricing as these larger, platform-style firms start finding economies of scale to deliver services more cost-effectively.
The technology factor
The great equalizer in all of this is technology. Consistently, when I speak to tax professionals actively working in the market today, their top priorities are increased efficiency, growth and talent. Firms recognize they need to streamline workflows and processes through more effective use of technology, and they are investing heavily in AI, automation and data analytics capabilities to do that. Private equity firms, of course, are also investing in tech as they assemble their tax and accounting dream teams, in many cases raising the bar for the industry.
The question is: Can independent firms leverage technology fast enough to keep up with their deep-pocketed competition?
Many firms believe they can, with some even going so far as to publicly declare their independence. Regardless of the path small to midsized firms take to get there, technology-enabled growth is going to play a key role in the future of the industry. Market dynamics that have been unfolding for the last decade have been accelerated with the introduction of serious investors, and everyone in the industry — large and small — is going to need to up their games to stay competitive.
The House-passed version of President Donald Trump’s massive tax and spending bill would deliver a financial blow to the poorest Americans but be a boon for higher-income households, according to a new analysis from the Congressional Budget Office.
The bottom 10% of households would lose an average of about $1,600 in resources per year, amounting to a 3.9% cut in their income, according to the analysis released Thursday. Those decreases are largely attributable to cuts in the Medicaid health insurance program and food aid through the Supplemental Nutrition Assistance Program.
Households in the highest 10% of incomes would see an average $12,000 boost in resources, amounting to a 2.3% increase in their incomes. Those increases are mainly attributable to reductions in taxes owed, according to the report from the nonpartisan CBO.
Households in the middle of the income distribution would see an increase in resources of $500 to $1,000, or between 0.5% and 0.8% of their income.
The projections are based on the version of the tax legislation that House Republicans passed last month, which includes much of Trump’s economic agenda. The bill would extend tax cuts passed under Trump in 2017 otherwise due to expire at the end of the year and create several new tax breaks. It also imposes new changes to the Medicaid and SNAP programs in an effort to cut spending.
Overall, the legislation would add $2.4 trillion to US deficits over the next 10 years, not accounting for dynamic effects, the CBO previously forecast.
The Senate is considering changes to the legislation including efforts by some Republican senators to scale back cuts to Medicaid.
The projected loss of safety-net resources for low-income families come against the backdrop of higher tariffs, which economists have warned would also disproportionately impact lower-income families. While recent inflation data has shown limited impact from the import duties so far, low-income families tend to spend a larger portion of their income on necessities, such as food, so price increases hit them harder.
The House-passed bill requires that able-bodied individuals without dependents document at least 80 hours of “community engagement” a month, including working a job or participating in an educational program to qualify for Medicaid. It also includes increased costs for health care for enrollees, among other provisions.
More older adults also would have to prove they are working to continue to receive SNAP benefits, also known as food stamps. The legislation helps pay for tax cuts by raising the age for which able bodied adults must work to receive benefits to 64, up from 54. Under the current law, some parents with dependent children under age 18 are exempt from work requirements, but the bill lowers the age for the exemption for dependent children to 7 years old.
The legislation also shifts a portion of the cost for federal food aid onto state governments.
CBO previously estimated that the expanded work requirements on SNAP would reduce participation in the program by roughly 3.2 million people, and more could lose or face a reduction in benefits due to other changes to the program. A separate analysis from the organization found that 7.8 million people would lose health insurance because of the changes to Medicaid.