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How AI is redefining roles, creating new value in accounting and tax

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Each time a new tool enters the accounting profession, it tends to follow a familiar path. 

At first, it is met with skepticism as professionals assess how it will impact their work and the broader profession. Then comes a period of cautious interest, where early adopters curiously explore its potential. Eventually, the tool is gradually accepted as its value to the industry becomes clearer. We’ve seen this pattern play out with spreadsheets, tax software and cloud-based systems. Now, artificial intelligence and automation are representing the next step in that evolution, bringing the same initial uncertainty while holding the power to once again transform the profession for the better. 

AI is no longer just a distant concept, as we’re already seeing it reshape day-to-day functions within accounting. From processing data entry, invoice coding, bank reconciliation and tax compliance, tasks that once required hours of manual effort are now increasingly handled by AI. These tasks, while essential, are time-consuming and prone to human error. 

With AI, firms can dramatically reduce those risks and speed up processes with greater accuracy. For instance, invoice data can be captured and coded automatically using optical character recognition, while smart bank feeds and rules-based automation can reconcile transactions without the need for manual matching by drastically reducing the time your clients spend on account payables. With the right tools, they can scan invoices, automate approvals and schedule payments in just a few clicks, freeing them up to focus on running their business instead of chasing paperwork. 

This automation isn’t just about efficiency, it’s about redefining the accountant’s role, shifting the focus from repetitive, rules-based tasks to higher-value work like data interpretation, client advising and developing financial strategies that drive business growth. As accountants have more time freed up from mundane and time-consuming tasks, they have the opportunity to step more fully into an advisory role, one that’s increasingly in demand as clients more frequently look to their accountants for strategic insights. 

Much like the cloud revolution a decade ago, which introduced real-time collaboration, remote work and integrated workflows that made firms more agile, this transition to AI builds on that momentum. It delivers deeper insights and faster decision-making, ultimately transforming not just how accountants work, but what they can offer. 

Delivering more value in real time

The most successful firms today are using AI tools not just to save time, but to unlock new areas of value for their clients. Instead of only looking backward with compliance reporting, accountants can now look forward, offering insights into business trends, modeling future scenarios and guiding clients through uncertainty. Accounting software providers are actively investing in AI-driven features to streamline operations and enhance advisory capabilities. AI-powered forecasting tools can analyze cash flow patterns and predict future shortfalls or surpluses, while automated tax planning tools can simulate various scenarios to help clients optimize deductions and minimize surprises come tax season. 

This positions accountants not only as financial stewards but as strategic advisors, as AI enables them to shift from reactive to proactive support. As client expectations evolve, so too must the services firms provide. Clients are no longer content with one-time, year-end tax support. They want real-time answers, ongoing guidance and a proactive partner who helps them stay ahead of regulatory, economic or operational changes. Meeting these expectations requires firms to embrace this technology as a tool to deliver deeper value, as opposed to a threat to their business or jobs. 

Building client relationships

AI enables firms to deliver on rising client expectations, but it’s the human connection that truly strengthens those relationships. Real-time data analysis tools now allow for more frequent and meaningful check-ins, while automated alerts flag unusual spending patterns or missed payments. However, it’s crucial to remember AI doesn’t replace the client relationship, it enhances it. While AI tools can provide deeper insights in a quicker manner, they can’t replicate the trust and empathy that comes with human relationships. By removing repetitive, time-consuming tasks, accountants gain more time to build trust, answer strategic questions and help clients plan for the future. 

That’s why soft skills are more important than ever, as accountants need to have strong communication skills and be critical thinkers and active listeners. They’re the crutch to help clients translate complex financial concepts into relatable language and confidently guide them through major business or financial decisions. Many firms are already investing in training to develop these human-centered capabilities alongside technical expertise because as automation grows, it’s the accountant’s insight, empathy and ability to build lasting relationships that will make the difference. 

An opportunity for smaller firms

Smaller firms, in particular, have a lot to gain from the AI shift. With leaner teams and tighter budgets, it can be difficult to match the range of services offered by larger firms. Automation helps level the playing field by enabling smaller practices to take on more work with fewer resources, which can reduce burnout and allow them to expand into new offerings. With the right tools, even a small firm can deliver insights that rival those of much larger competitors. 

As firms lean into this shift, it’s critical to keep in mind that AI is only as valuable as the quality of the data it receives. Inaccurate or incomplete information can lead to poor analysis and misguided recommendations. While AI can identify patterns, it can’t explain the underlying causes or context, that responsibility still falls to the accountant. The firms that will thrive during the AI era are the ones that will also build in the oversight, quality control and human insight to use it effectively. 

Transforming the accounting journey for firms and clients

Firms also need to consider how to implement these tools thoughtfully. Automation works best when paired with clear processes and staff training. While any firm can implement AI software, it’s crucial to think through how it will evolve how the firm operates based on current limitations, partnerships and 

more. This also expands beyond just the mundane tasks discussed earlier, it also has the potential to transform areas such as onboarding, billing, compliance and planning. AI can streamline the entire client journey — but only when it’s integrated with purpose and intent. 

These tools don’t just enhance client services, they also create internal efficiencies for accounting firms. AI can help onboard new employees more quickly by standardizing processes and training materials. By automating recurring internal tasks like generating month-end financial packages or drafting client summaries, firms can increase productivity, reduce manual errors and free up time for more strategic, high-value work. 

Despite the influx of technology we’ve seen over the past several decades, the core mission of the accounting profession hasn’t entirely changed. It’s still about helping people understand their finances, make informed decisions and plan for what’s next. AI can enhance that mission, but it doesn’t replace it. 

Accountants have always adapted: from paper ledgers to spreadsheets to the cloud. AI represents the next chapter of this journey, one that has likely the greatest potential to strengthen the profession and elevate its impact even further.

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Accounting

Accounting firms seeing increased profits

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Accounting firms are reporting bigger profits and more clients, according to a new report.

The report, released Monday by Xero, found that nearly three-quarters (73%) of firms reported increased profits over the past year and 56% added new clients thanks to operational efficiency and expanded service offerings.

Some 85% of firms now offer client advisory services, a big spike from 41% in 2023, indicating a strategic shift toward delivering forward-looking financial guidance that clients increasingly expect.

AI adoption is also reshaping the profession, with 80% of firms confident it will positively affect their practice. Currently, the most common use cases for AI include: delivering faster and more responsive client services (33%), enhancing accuracy by reducing bookkeeping and accounting errors (33%), and streamlining workflows through the automation of routine tasks (32%).

“The widespread adoption of AI has been a turning point for the accounting profession, giving accountants an opportunity to scale their impact and take on a more strategic advisory role,” said Ben Richmond, managing director, North America, at Xero, in a statement. “The real value lies not just in working more efficiently, but working smarter, freeing up time to elevate the human element of the profession and in turn, strengthen client relationships.”

Some of the main challenges faced by firms include economic uncertainty (38%), mastering AI (36%) and rising client expectations for strategic advice (35%). 

While 85% of firms have embraced cloud platforms, a sizable number still lag behind, missing out on benefits such as easier data access from anywhere (40%) and enhanced security (36%).

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Accounting

Private equity is investing in accounting: What does that mean for the future of the business?

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Private equity firms have bought five of the top 26 accounting firms in the past three years as they mount a concerted strategy to reshape the industry. 

The trend should not come as a surprise. It’s one we’ve seen play out in several industries from health care to insurance, where a combination of low-risk, recurring revenue, scalability and an aging population of owners create a target-rich environment. For small to midsized accounting firms, the trend is exacerbated by a technological revolution that’s truly transforming the way accounting work is done, and a growing talent crisis that is threatening tried-and-true business models.

How will this type of consolidation affect the accounting business, and what do firms and their clients need to be on the lookout for as the marketplace evolves?

Assessing the opportunity… and the risk

First and foremost, accounting firm owners need to be aware of just how desirable they are right now. While there has been some buzz in the industry about the growing presence of private equity firms, most of the activity to date has focused on larger, privately held firms. In fact, when we recently asked tax professionals about their exposure to private equity funding in our 2025 State of Tax Professionals Report, we found that just 5% of firms have actually inked a deal and only 11% said they are planning to look, or are currently looking, for a deal with a private equity firm. Another 8% said they are open to discussion. On the one hand, that’s almost a quarter of firms feeling open to private equity investments in some way. But the lion’s share of respondents —  87% — said they were not interested.

Recent private equity deal volume suggests that the holdouts might change their minds when they have a real offer on the table. According to S&P Global, private equity and venture capital-backed deal value in the accounting, auditing and taxation services sector reached more than $6.3 billion in 2024, the highest level since 2015, and the trend shows no signs of slowing. Firm owners would be wise to start watching this trend to see how it might affect their businesses — whether they are interested in selling or not.

Focus on tech and efficiencies of scale

The reason this trend is so important to everyone in the industry right now is that the private equity firms entering this space are not trying to become accountants. They are looking for profitable exits. And they will do that by seizing on a critical inflection point in the industry that’s making it possible to scale accounting firms more rapidly than ever before by leveraging technology to deliver a much wider range of services at a much lower cost. So, whether your firm is interested in partnering with private equity or dead set on going it alone, the hyperscaling that’s happening throughout the industry will affect you one way or another.

Private equity thrives in fragmented businesses where the ability to roll up companies with complementary skill sets and specialized services creates an outsized growth opportunity. Andrew Dodson, managing partner at Parthenon Capital, recently commented after his firm took a stake in the tax and advisory firm Cherry Bekaert, “We think that for firms to thrive, they need to make investments in people and technology, and, obviously, regulatory adherence, to really differentiate themselves in the market. And that’s going to require scale and capital to do it. That’s what gets us excited.”

Over time, this could reshape the industry’s market dynamics by creating the accounting firm equivalent of the Traveling Wilburys — supergroups capable of delivering a wide range of specialized services that smaller, more narrowly focused firms could never previously deliver. It could also put downward pressure on pricing as these larger, platform-style firms start finding economies of scale to deliver services more cost-effectively.

The technology factor

The great equalizer in all of this is technology. Consistently, when I speak to tax professionals actively working in the market today, their top priorities are increased efficiency, growth and talent. Firms recognize they need to streamline workflows and processes through more effective use of technology, and they are investing heavily in AI, automation and data analytics capabilities to do that. Private equity firms, of course, are also investing in tech as they assemble their tax and accounting dream teams, in many cases raising the bar for the industry.

The question is: Can independent firms leverage technology fast enough to keep up with their deep-pocketed competition?

Many firms believe they can, with some even going so far as to publicly declare their independence.  Regardless of the path small to midsized firms take to get there, technology-enabled growth is going to play a key role in the future of the industry. Market dynamics that have been unfolding for the last decade have been accelerated with the introduction of serious investors, and everyone in the industry — large and small — is going to need to up their games to stay competitive.

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Trump tax bill would help the richest, hurt the poorest, CBO says

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The House-passed version of President Donald Trump’s massive tax and spending bill would deliver a financial blow to the poorest Americans but be a boon for higher-income households, according to a new analysis from the Congressional Budget Office.

The bottom 10% of households would lose an average of about $1,600 in resources per year, amounting to a 3.9% cut in their income, according to the analysis released Thursday. Those decreases are largely attributable to cuts in the Medicaid health insurance program and food aid through the Supplemental Nutrition Assistance Program.

Households in the highest 10% of incomes would see an average $12,000 boost in resources, amounting to a 2.3% increase in their incomes. Those increases are mainly attributable to reductions in taxes owed, according to the report from the nonpartisan CBO.

Households in the middle of the income distribution would see an increase in resources of $500 to $1,000, or between 0.5% and 0.8% of their income. 

The projections are based on the version of the tax legislation that House Republicans passed last month, which includes much of Trump’s economic agenda. The bill would extend tax cuts passed under Trump in 2017 otherwise due to expire at the end of the year and create several new tax breaks. It also imposes new changes to the Medicaid and SNAP programs in an effort to cut spending.

Overall, the legislation would add $2.4 trillion to US deficits over the next 10 years, not accounting for dynamic effects, the CBO previously forecast.

The Senate is considering changes to the legislation including efforts by some Republican senators to scale back cuts to Medicaid.

The projected loss of safety-net resources for low-income families come against the backdrop of higher tariffs, which economists have warned would also disproportionately impact lower-income families. While recent inflation data has shown limited impact from the import duties so far, low-income families tend to spend a larger portion of their income on necessities, such as food, so price increases hit them harder.

The House-passed bill requires that able-bodied individuals without dependents document at least 80 hours of “community engagement” a month, including working a job or participating in an educational program to qualify for Medicaid. It also includes increased costs for health care for enrollees, among other provisions.

More older adults also would have to prove they are working to continue to receive SNAP benefits, also known as food stamps. The legislation helps pay for tax cuts by raising the age for which able bodied adults must work to receive benefits to 64, up from 54. Under the current law, some parents with dependent children under age 18 are exempt from work requirements, but the bill lowers the age for the exemption for dependent children to 7 years old. 

The legislation also shifts a portion of the cost for federal food aid onto state governments.

CBO previously estimated that the expanded work requirements on SNAP would reduce participation in the program by roughly 3.2 million people, and more could lose or face a reduction in benefits due to other changes to the program. A separate analysis from the organization found that 7.8 million people would lose health insurance because of the changes to Medicaid.

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