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Public Service Loan Forgiveness ‘Buyback’ has a 72,730-person backlog

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There’s a way for student borrowers pursuing Public Service Loan Forgiveness to get their debt wiped away sooner than they might have expected.

But that program, called PSLF Buyback, has been experiencing some challenges of late.

Chief among them: As of July 31, there’s a 72,730-person backlog of borrowers waiting to have the Department of Education process their applications, according to a new court filing. That’s up from 65,448 borrowers as of the end of June.

Some of the borrowers CNBC has spoken with have been waiting for half a year or more for answers. Others have only a few months’ payments to make.

PSLF, which President George W. Bush signed into law in 2007, allows certain not-for-profit and government employees to have their federal student loans canceled after 120 payments, or 10 years.

Here’s what borrowers need to know about PSLF Buyback.

What PSLF Buyback is

The Biden administration first offered PSLF Buyback in the summer of 2023.

The opportunity allows borrowers who’ve hit 120 months of qualifying public service employment to submit a request to the Education Department to retroactively pay for — or “buy back” — any months they missed because of a forbearance or deferment.

During those payment pauses, borrowers often don’t get credit toward PSLF.

How your buyback offer is calculated

After you’ve submitted your buyback request, the Education Dept. is supposed to send you an offer letter. That should include the number of monthly payments you missed during your public service history, and a chance to pay that bill now in exchange for student loan forgiveness.

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How the government calculates your missed monthly payments is complicated, said higher education expert Mark Kantrowitz. But it’s usually based on your bills before and after the period during which you weren’t making qualifying payments, Kantrowitz said.

Some people who had low incomes are eligible for zero-dollar payments, and they might not have to pay anything to get their debt cleared.

Once you get the offer letter, Kantrowitz said, “You must pay the amount to your loan servicer within 90 days.”

How to apply for PSLF Buyback

You can apply for the Buyback program through the PSLF Reconsideration portal on your Federal Student Aid account, said Nancy Nierman, assistant director of the Education Debt Consumer Assistance Program in New York.

Consumer advocates recommend keeping track of when you submitted your buyback request (you should receive a confirmation email) and your recorded number of qualifying PSLF payments, so far. That number should be accessible on your student loan account.

Challenges to buyback

Buyback applications have piled up under the Trump administration.

The latest court filing shows 72,730 PSLF buyback requests were pending with the government as of the end of July. The bottleneck has only worsened since June, when 65,448 applications were under review by the Trump administration. In May, the backlog was close to 59,000.

(The Education Dept. has regularly shared the data on pending buyback requests as part of a lawsuit the American Federation of Teachers filed against it. The teacher’s union alleges the agency is blocking borrowers from their rights.)

“The main issue with the PSLF Buyback program is that it is apparently a labor-intensive process to review these forms, and there isn’t a lot of resources dedicated to the program,” Nierman said.

“So it could take a very long time for borrowers to get a response.”

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The Buyback program became especially popular after courts blocked the Biden-era Saving on a Valuable Education, or SAVE, plan in the summer of 2024.

Millions of student loan borrowers who signed up for SAVE were automatically enrolled in a forbearance. Those borrowers found their progress towards PSLF frozen throughout the SAVE payment pause, even as they continued to work in eligible public service.

“The Department is working its way through this backlog while ensuring that borrowers have submitted the required 120 payments of qualifying employment,” said Ellen Keast, deputy press secretary at the Education Department.

‘No harm’ in applying

Despite the delays, “if you are eligible for the Buyback, there’s no harm in submitting the application,” Nierman said.

“But if you can afford payments in other repayment plans, don’t rely solely on the Buyback to get you to 120 qualifying payments, particularly if you only need a few months of credit to reach forgiveness,” she said.

Borrowers who overpay should get refunds

If you continue making payments on your loans after you’ve applied for a buyback offer, or if the Education Department finds you’ve made more than the required 120 qualifying payments for PSLF, you’re entitled to a refund from the government, Kantrowitz said.

He’s heard from people who’ve gotten one in this scenario.

How to complain

If you’re running into issues with your PSLF Buyback request, you can file a complaint with the Education Department’s feedback system at Studentaid.gov/feedback. Problems can also be reported to the Federal Student Aid’s Ombudsman, said Kantrowitz.

But after the Trump administration’s layoffs at the Education Department, “I think there are only one or two people answering complaints right now,” said Stephanie Sampedro, who used to work in the Federal Student Aid office at the agency. Sampedro was terminated in March.

“It might be more effective to complain to their congressmembers,” Sampedro said.

Jaylon Herbin, director of federal campaigns at the Center for Responsible Lending, recommended filing a complaint with your state attorney general’s consumer protection office and the Consumer Financial Protection Bureau.

“Document everything,” Herbin added. “Keep records of payments, correspondences and account changes.”

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Personal Finance

What that means for consumer loans

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Fed in 'neutral' as consumers are feeling okay but not great: The Conference Board CEO Steve Odland

The Federal Reserve held interest rates steady at the conclusion of its policy meeting on Wednesday. 

In what could be Jerome Powell’s last as chair before President Donald Trump’s yet-to-be-confirmed nominee Kevin Warsh takes the helm, central bankers maintained the federal funds rate in a target range of 3.5% to 3.75%. 

Inflation has surged since the war with Iran began, leaving policymakers with limited room to act, according to Sean Snaith, the director of the University of Central Florida’s Institute for Economic Forecasting. “We’re in a kind of suspended animation — between Iran and the Fed transition,” Snaith said.

Read more CNBC personal finance coverage

Before the oil shock, inflation was holding above the Fed’s 2% target but not worsening. Now the jump in energy costs could have longer-term inflationary effects, economists say.

For Americans struggling in the face of higher gas prices and overall affordability challenges, the central bank’s decision to keep interest rates unchanged does little to ease budgetary pressures. “The cavalry isn’t coming anytime soon,” Snaith said.

How the Fed decision impacts you

The Fed’s benchmark sets what banks charge each other for overnight lending, but also has a trickle-down effect on many consumer borrowing and savings rates.

Short-term rates are more closely pegged to the prime rate, which is typically 3 percentage points above the federal funds rate. Longer-term rates, such as home loans, are more influenced by inflation and other economic factors.

Credit cards

Most credit cards have a short-term rate, so they track the Fed’s benchmark.

After the Fed cut rates three times in the second half of 2025, the average annual percentage rate has stayed just under 20%, according to Bankrate.

“Without Fed rate cuts, there’s not much reason to expect meaningful declines anytime soon, so carrying a balance will remain very expensive,” said Matt Schulz, chief credit analyst at LendingTree. 

Mortgage rates

Fixed mortgage rates, on the other hand, don’t directly track the Fed but typically follow the lead of long-term Treasury rates. 

Concerns about how the Iran war will impact the U.S. economy have already pushed the average rate for a 30-year, fixed-rate mortgage up to 6.38% as of Tuesday, from 5.99% at the end of February, according to Mortgage News Daily.

That leaves homeowners with existing low mortgage rates “feeling stuck,” said Michele Raneri, vice president and head of U.S. research and consulting at TransUnion. “Mortgages, more than any other credit type, work on a churn,” she said, referring to how a dip in rates can boost borrowing activity.

Student loans

Federal student loan rates are also fixed and based in part on the 10-year Treasury note, so most borrowers are somewhat shielded from Fed moves and recent economic uncertainty.

Current interest rates on undergraduate federal student loans made through June 30 are 6.39%, according to the U.S. Department of Education. Interest rates for the upcoming school year will be based in part on the May auction of the 10-year note.

Car loans

Auto loan rates are tied to several factors, including the Fed’s benchmark. Because financing costs remain elevated, new car buyers are taking on longer loans to keep their monthly payments manageable, according to the latest data from Edmunds.

Even so, with the rate on a five-year new car loan near 7%, the average monthly payment on a new car rose to $773 in the first quarter of 2026, an all-time high.

“Car buyers are in a tough spot right now because they’re getting squeezed from both ends: high sticker prices and high interest rates, with neither showing any signs of letting up,” said Joseph Yoon, consumer insights analyst at Edmunds.

“Until the rate picture shifts, buyers will keep stretching loan terms to make payments work, which only adds to the total cost of ownership down the road,” Yoon said.

Savings rates

While the Fed has no direct influence on deposit rates, the yields tend to be correlated with changes in the target federal funds rate. So, although rates on certificates of deposit and high-yield savings accounts have fallen from recent highs, they are holding above the annual rate of inflation.

For now, top-yielding online savings accounts and one-year CD rates pay around 4%, according to Bankrate.

“Yields on high-yield savings accounts and certificates of deposit are down from their peaks of a few years ago, but they’re still strong compared to what we’ve seen for most of the past decade,” Schulz said.

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Average tax refund is 11.2% higher, latest IRS filing data shows

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Milan Markovic | E+ | Getty Images

The average tax refund is 11.2% higher this season, compared with about the same period in 2025, according to the latest IRS filing data.

As of April 10, the average refund amount for individual filers was $3,397, up from $3,055 about one year ago, the IRS reported on Friday.

The IRS data reflects about 114 million individual returns received, out of about 164 million expected through Tax Day. Next week’s filing update is expected to include data through the April 15 deadline.

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President Donald Trump‘s 2025 legislation, rebranded to the “working families tax cuts,” was a key talking point for Republicans on Tax Day.

With the November midterm elections approaching and Republicans defending slim majorities in Congress, many GOP lawmakers have highlighted Trump’s tax breaks and higher average refunds.

Meanwhile, affordability has been top of mind for many Americans amid rising costs of gas, electricity, food and other living expenses.

For filers who expected a refund this season, nearly one-quarter, or 23%, planned to use the funds to pay down credit card debt, and the same share said they would save the payment, according to the CNBC and SurveyMonkey Quarterly Money Survey, released in April. It polled 3,494 U.S. adults at the end of March.

Who benefited from Trump’s ‘big beautiful bill’ 

“It’s been a great tax season for the American people,” many of whom have benefited from Trump’s tax breaks, Treasury Secretary Scott Bessent said during a White House press briefing on Wednesday. 

More than 53 million filers claimed at least one of Trump’s “signature new tax cuts” — the deductions for tip income, overtime earnings, seniors and auto loan interest — the Department of the Treasury also announced on Wednesday.

Those filers, who claimed the deductions on Schedule 1-A, have seen an average tax cut of over $800, according to the Treasury. Tax cuts can trigger a higher refund or reduce taxes owed, depending on the filer’s situation. 

Tax refunds are higher on average this year than last, according to the IRS: Here's what to know

Some filers who itemize tax breaks have also seen benefits from the bigger federal deduction limit for state and local taxes, known as SALT. Trump’s legislation raised that cap to $40,000, up from $10,000, for 2025.

The latest SALT deduction limit change is expected to primarily benefit higher earners, according to a May 2025 analysis of various proposals from the Tax Foundation.

The Treasury has not released data on how many filers have claimed the SALT deduction during the 2026 filing season. 

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Stocks have touched record highs despite Iran war. Here’s why

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Traders work at the New York Stock Exchange on April 16, 2026.

NYSE

U.S. stocks climbed to record highs on Thursday against a backdrop of war, an oil supply shock and economic forecasts warning of stunted growth amid a protracted conflict.

Many investors may be thinking: Why?

Largely, it’s because the stock market is a barometer of what investors think will happen in the future, rather than an assessment of the present day, according to economists and market analysts.

Investors are essentially shrugging off the Middle East conflict as a blip that will be resolved relatively quickly, they said.

“The stock market isn’t trying to price what’s happening today,” said Joe Seydl, a senior markets economist at J.P. Morgan Private Bank. “The stock market is always trying to price what the world is going to look like six to 12 months from now.”

Why stocks have been ‘resilient’

The S&P 500, a U.S. stock index, fell about 8% in the initial weeks of the Iran war, from the start of the conflict on Feb. 28 to a recent low on March 30.

But stocks have rebounded since then, erasing all losses since the beginning of the war. The S&P 500 closed at an all-time high on Thursday — about 11% higher than its nadir at the end of March. That followed a record close on Wednesday.

“The market has remained very resilient in the face of the war and has rallied strongly on the prospect that it will be resolved,” said Mark Zandi, chief economist at Moody’s.

Tom Lee: Stock market is in better position now than the all-time highs earlier this year

A ship waits to pass through the Strait of Hormuz following the two-week temporary ceasefire between the US and Iran, which is conditional on the opening of the strait, in Oman on April 8, 2026.

Shady Alassar | Anadolu | Getty Images

And while investors cheered the possibility of a diplomatic off-ramp to the conflict, the temporary ceasefire has appeared tenuous, with the U.S. and Iran each accusing the other of breaking the agreement.

Nations haven’t been able to reach a peace deal ahead of the ceasefire’s end. Vice President JD Vance said ​U.S. officials ⁠left peace talks in Pakistan over the weekend after the Iranian delegation refused to agree to American demands not to develop a nuclear weapon.

The markets ‘have memory’

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Economists pointed to a recent example of this dynamic: in April 2025 during so-called liberation day, when the Trump administration levied a host of tariffs on U.S. trading partners.

Within days — after the stock market had cratered more than 12% — Trump announced a 90-day pause on those tariffs. Stocks then saw one of their biggest daily rallies in history following Trump’s reversal.

Investors remember that Trump often de-escalates geopolitical shocks — which is why they’ve seized on positive headlines that hint at progress in peace talks, for example, Seydl said.

“The markets have memory,” Seydl said.

AI stocks and the ‘tech boom’

Traders celebrating at the New York Stock Exchange on April 15, 2026, as the S&P 500 closed above the 7,000 level for the first time.

NYSE

There are other factors underpinning market resilience during wartime, economists said.

One is the investors’ enthusiasm for artificial intelligence and technology stocks, which account for almost half of the S&P 500’s market capitalization, Zandi said.

“Those stocks run on their own dynamic independent of anything, including the war in Iran,” Zandi said. “I think we would have been down a lot more and it would have been harder for us to recover had it not been for the very, very optimistic perspectives on AI.”

We’re in the middle of a “tech boom” — and investors are likely to remain optimistic until they think the tech cycle has run its course, Seydl said.

How to build an investing playbook at record highs

More broadly, stock investors are essentially making a bet on the future earnings growth of a company — and the earnings backdrop has been “pretty solid,” Seydl said.

Consumer spending appears to be stable, for example, economists said. And companies are getting a boost to their after-tax earnings from the GOP’s so-called “big beautiful bill,” which, among other things, made it easier to write off investments upfront and therefore reduce their tax liability, Zandi said.

Going forward

Even if the conflict is short-lived — as the broad market expects — stocks are unlikely to march much higher until it’s clear the U.S. is on the other side of the war and its economic fallout, Zandi said.

If investors are incorrect, and President Trump doesn’t back down or quickly extricate the U.S. from the war, the stock market may see a “full-blown correction” or worse, Zandi said. A stock market correction is a decline of at least 10% from recent highs.

“Everyone thinks they know what the script is,” Zandi said. “Now they just need to follow the script. If they don’t, the market will have some real problems.”

The uncertainty provides yet another example of why the average investor with a long time horizon should stick to their investment plan and ignore the noise, experts said.

“Trying to time the market is very difficult if not impossible for the average investor,” Seydl said. “It’s better to take a long-term perspective and ride out bouts of volatility.”

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