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Synapse crisis aftermath shows ledgers are key

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Synapse, a banking-as-a-service (BaaS) company, filed for bankruptcy in April of this year after a year of financial and operational challenges, including disputes with its banking partners, two rounds of layoffs, and an incident where many Synapse customers were unable to access their accounts.

The Chapter 11 trustee appointed to oversee Synapse’s bankruptcy has struggled to reconcile all funds, with potential shortfalls between $65 million and $96 million. Partner banks have made progress in distributing funds, but significant discrepancies in Synapse’s records complicate full reconciliation efforts. According to a recent status report filed by the trustee, full reconciliation may be impossible.

This development has shed light on a troubling phenomenon: many cutting-edge fintech companies, which bring much-needed disruption to a sector that has stagnated for decades, still lack the essential infrastructure to effectively reconcile transactions, track funds, and maintain visibility into their ledgers.

Synapse’s crisis underscores this pervasive issue in fintech and highlights the urgent need for investment in technology and automated processes.

A Prevalent Problem

The Chapter 11 trustee has encountered significant challenges in reconciling funds and ensuring accurate distribution to customers. These efforts have been hampered by missing data and uncooperative former employees.

Despite making some progress in distributing funds from demand deposit accounts (DDAs), the trustee faces substantial hurdles in reconciling more complex “for benefit of” (FBO) accounts, where discrepancies in Synapse’s records have complicated efforts. Partner banks have identified numerous discrepancies in Synapse Brokerage’s program ledgers, further complicating the reconciliation process.

These challenges are not unique to Synapse and underscore a broader issue within the fintech industry: the struggle to maintain robust financial infrastructure capable of reconciling transactions and safeguarding customer funds. 

Despite their commitment to tech-driven efficiency, many large fintechs face significant challenges when it comes to managing key tasks such as reconciling payments and maintaining accurate ledgers. As these problems persist, they draw greater scrutiny from regulators, potential banking partners step back, investors raise more questions and most importantly, fintechs lose the most critical thing for every company that handles money – consumer trust.

Reconciliation and Ledgering Challenges

Why exactly are these seemingly standard financial processes so difficult?

First, fintech companies – and most businesses in general – lack the necessary technology to handle reconciliation at scale. While fintechs are known for digitizing and automating their own services and products, most of them tend to rely on antiquated manual systems to manage internal processes such as reconciliation, using Excel held together by a patchwork of macros and SQL scripts. Many companies delay addressing this issue until it becomes unmanageable.

Second, these fintechs handle extremely high volumes of transactions and complex flows of funds —e.g., pay-ins and pay-outs and a growing number of data sources connected to each flow of funds (banks, PSPs, ERPs, billing systems, internal databases etc.) – which further complicates ledger management. The risk of error increases exponentially, and when something goes wrong, simply tracking a single transaction and identifying the break in the chain can be a Herculean task.

And third, even if an individual company has a strong handle on its internal ledgering, there’s still the risk that its partners’ or customers’ bookkeeping standards may not meet the same level of rigor, potentially leading to inconsistencies when multiple companies collaborate.

The Stakes of Inaccurate Ledgering

In Synapse’s case, these challenges converged to deliver the final blow. The trustee’s inability to reconcile accounts exacerbated internal financial issues and disputes with key partners, exposing gaps that have strained Synapse’s relationships with customers, partners, investors, and more.  Due to the high stakes, accurate reconciliation is crucial for fintech companies. Losing track of customers’ money diminishes trust and business viability. Without the ability to track funds, protecting customers’ financial security becomes impossible.

With Synapse’s recent shortcomings bringing these issues under the spotlight, regulators are beginning to impose even stricter oversight over fintechs and their partner banks. Companies that fail to effectively manage their ledgering and reconciliation processes risk severe consequences, including financial losses, reputational damage and harming their relationships with partner banks.

The Solution: Technology and Automation

Though the finance operations sector has long been neglected, a new generation of tools is available to help fintech companies manage reconciliation and ledgering more effectively. These advanced technologies can handle high transaction volumes and complex fund flows, providing real-time visibility, a high level of accuracy, and operational efficiency.

To avoid the pitfalls experienced by Synapse, fintech companies should, first and foremost, prioritize minimizing or eliminating the risk of losing track of customers’ funds. This requires  investing in advanced technology that seamlessly integrates into their operations, automates critical processes, and streamlines operations prone to inconsistencies and discrepancies. 

Automated reconciliation systems offer several benefits, beginning with real-time accuracy. These systems ensure that transactions are accurately matched and discrepancies promptly identified, reducing the risk of errors. Automated reconciliation also streamlines financial processes, minimizing the manual workload. This not only frees up employees to focus on more pressing tasks but also enables more efficient scaling of operations, while reducing the number of human errors.

The ability to maintain accurate and transparent financial records in real time will bolster customer trust and loyalty and ensure compliance with financial regulations by providing accurate and timely financial data.

Another advantage is resilience and adaptability. Automated systems can quickly adapt to changing financial environments and regulatory requirements, providing a stable foundation for growth.

Learning from Past Mistakes

Though difficult for those involved, the Synapse crisis ultimately offers hopeful lessons for the fintech industry. Investing in technology and automation is crucial to prevent similar crises and secure long-term success. These investments are essential for maintaining accurate financial records, building customer trust, ensuring regulatory compliance, and achieving operational efficiency. By learning from Synapse’s challenges and embracing advanced technology to mitigate them, fintech companies can safeguard their operations and position themselves for future success in an industry where competition continues to be fierce.

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The tax outlook for president-elect Trump and the GOP

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President-elect Donald Trump and his Republican party clarified one aspect of the uncertainty surrounding taxes with a resounding victory in the election.

That means that the many expiring provisions of the Tax Cuts and Jobs Act of 2017 — which Trump signed into law in his first term — are much more likely to remain in force after their potential sunset date at the end of next year. Financial advisors and tax professionals can act without worrying that the rules will shift underneath them to favor much higher income duties.  

However, the result also presents Trump and incoming Senate Majority Leader John Thune of South Dakota and House Speaker Mike Johnson of Louisiana with a series of thorny tax policy questions that have tricky, time-sensitive implications, according to Anna Taylor, the deputy leader, and Jonathan Traub, the leader, of Deloitte Tax’s Tax Policy Group. Once again, industry professionals and their clients will be learning the minutiae of House and Senate procedures. Taylor and Traub spoke on a panel last week, following Trump’s victory and their release of a report detailing the many tax policy questions facing the incoming administration.

READ MORE: Donald Trump will shape these 9 areas of wealth management 

Considering the fact that the objections of former Sen. Bob Corker of Tennessee “slowed down that process for a number of weeks in 2017” before Republicans “landed” on a deficit increase of $1.5 trillion in the legislation, Taylor pointed out how the looming debate on the precise numbers and Senate budget reconciliation rules will affect the writing of any extensions bill.

“They’re going to have to pick their budget number on the front end,” Taylor said. “They’re going to have to pick that number and put it in the budget resolution, and then they’ll kind of back into their policy so that their policies will fit within their budget constraints. And once you get into that process, you can do a lot in the tax base, but there are still limits. I mean, you can’t do anything that affects the Social Security program. So they won’t be able to do the president’s proposal on getting rid of taxes on Social Security benefits.”

Individual House GOP members will exercise their strength in the negotiations as well, and the current limit on the deduction for state and local taxes represents a key bellwether on how the talks are proceeding, Traub noted. 

The president-elect and his Congressional allies will have to find the balance amid the “real tension” between members from New York and California and those from low-tax states such as Florida or Texas who will view any increases to the limit as “too much of a giveaway for the wealthy New Yorkers and Californians,” he said.   

“You will need almost perfect unity — more so in the House than the Senate,” Traub said. “This really gives a lot of power, I think, to any small group of House members who decide that they will lie down on the train tracks to block a bill they don’t like or to enforce the inclusion of a provision that they really want. I think the place we’ll watch the most closely at the get-go is over the SALT cap.”

READ MORE: Republican election sweep emboldens Trump’s tax cut dreams

Estimates of a price tag for extending the expiring provisions begin at $4.6 trillion — without even taking into account the cost of President-elect Trump’s campaign proposals to prohibit taxes on tips and overtime pay and deductions and credits for caregiving and buying American-made cars, Taylor pointed out. In addition, the current debt limit will run out on Jan. 1. 

The Treasury Department could “use their extraordinary measures to get them through a few more months before they actually have to deal with the limit,” she said. 

“But they’re going to have to make a decision,” Taylor continued. “Are they going to try to do the debt limit first, maybe roll it into some sort of appropriations deal early in the year? Or are they going to try to do the debt limit with taxes, and then that’s going to really force them to move really quickly on taxes? So, I don’t know. I don’t know that they have an answer to that yet. I’ll be really interested to see what they say in terms of how they’re going to move that limit, because they’re going to have to do that at some point — rather soon, too.”

Looking further into the future at the end of next year with the deadline on the expiring provisions, Republicans’ trifecta control of the White House and both houses of Congress makes them much more likely to exercise that mandate through a big tax bill rather than a temporary patch to give them a few more months to resolve differences, Traub said.

READ MORE: 26 tips on expiring Tax Cuts and Jobs Act provisions to review before 2026 

Both parties have used reconciliation in the wake of the last two presidential elections. A continuing resolution-style patch on a temporary basis would have been more likely with divided government, he said.

“Had that been what the voters called for last Tuesday, I think that the odds of a short-term extension into 2025 would have been a lot higher,” Traub said. “I don’t think that anybody in the GOP majority right now is thinking about a short-term extension. They are thinking about, ‘We have an unusual ability now to use reconciliation to affect major policy changes.'”

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M&A roundup: Aprio and Opsahl Dawson expand

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Aprio, a Top 25 Firm based in Atlanta, is expanding to Southern California by acquiring Kirsch Kohn Bridge, a firm based in Woodland Hills, effective Nov. 1.

The deal will grow Aprio’s geographic footprint while enabling it to expand into new local markets and industries. Financial terms were not disclosed. Aprio ranked No. 25 on Accounting Today’s 2024 list of the Top 100 Firms, with $420.79 million in annual revenue, 210 partners and 1,851 professionals. The deal will add five partners and 31 professionals to Aprio. 

In July, Aprio received a private equity investment from Charlesbank Capital Partners. 

KKB has been operating for six decades offering accounting, tax, and business advisory services to industries including construction, real estate, professional services, retail, and manufacturing. “There is tremendous synergy between Aprio and KKB, which enables us to further elevate our tax, accounting and advisory capabilities and deepen our roots across California,” said Aprio CEO Richard Kopelman in a statement. “Continuing to build out our presence across the West Coast is an important part of our growth strategy and KKB  is the right partner to launch our first location in Southern California. Together, we will bring even more robust insights, perspectives and solutions to our clients to help them propel forward.”

The Woodland Hills office will become Aprio’s third in California, in addition to its locations further north in San Francisco and Walnut Creek. Joe Tarasco of Accountants Advisory served as the advisor to Aprio on the transaction. 

“We are thrilled to become part of Aprio’s vision for the future,” said KKB managing partner Carisa Ferrer in a statement. “Over the past 60 years, KKB has grown from the ground up to suit the unique and complex challenges of our clients. As we move forward with our combined knowledge, we will accelerate our ability to leverage innovative talent, business processes, cutting-edge technologies, and advanced solutions to help our clients with even greater precision and care.”

Aprio has completed over 20 mergers and acquisitions since 2017, adding Ridout Barrett & Co. CPAs & Advisors last December, and before that, Antares Group, Culotta, Scroggins, Hendricks & Gillespie, Aronson, Salver & Cook, Gomerdinger & Associates, Tobin & Collins, Squire + Lemkin, LBA Haynes Strand, Leaf Saltzman, RINA and Tarlow and Co.

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Johnson says Congress will ‘do the math’ on key Trump tax pledge

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House Speaker Mike Johnson said Donald Trump’s plan to end income tax on tips would have to be paid for, injecting a note of caution into one of the president-elect’s key campaign pledges.

“This is one of the promises that he wants to deliver on,” Johnson said Sunday on CNN’s State of the Union. “We’re going to try to make that happen in the Congress. You’ve got to do the math.”

Johnson paired his comment with pledges to swiftly advance Trump’s economic agenda once the newly elected Congress is in place with Republican majorities in the House and Senate. The former president rolled out a series of tax-cut proposals during his successful bid to return to the White House, including rescinding taxes on overtime, Social Security checks and tips.

House Speaker Mike Johnson
Mike Johnson

Tierney L. Cross/Bloomberg

“You have got to make sure that these new savings for the American people can be paid for and make sure the economy is a pro-growth economy,” said Johnson, who was among allies accompanying Trump to an Ultimate Fighting Championship event at New York’s Madison Square Garden on Saturday night.

Congress faces a tax marathon next year as many of the provisions from the Republicans’ 2017 tax bill expire at the end of 2025. Trump’s declared goal is to extend all of the personal income tax cuts and further reduce the corporate tax rate.

A more immediate challenge may be ahead as Trump seeks to install loyalists as cabinet members for his second term starting in January, including former Representative Matt Gaetz as Attorney General, Robert F. Kennedy Jr. as secretary of health and human services and former Representative Tulsi Gabbard for Director of National Intelligence. 

Gaetz was under investigation by the House Ethics Committee for alleged sexual misconduct and illicit drug use, which he has denied. RFK Jr. is a vaccine skeptic and has endorsed misleading messages about vaccine safety.

Donald Trump Jr., the president-elect’s son who has been a key player in the cabinet picks, said he expects many of the choices will face pushback.    

“Some of them are going to be controversial,” Trump Jr. said on Fox News’ Sunday Morning Futures. “They’re controversial because they’ll actually get things done.”

‘Because of my father’

Trump Jr. suggested the transition team has options if any candidate fails to pass Senate muster.

“We’re showing him lists of 10 or 12 people for every position,” he said. “So we do have backup plans, but I think we’re obviously going with the strongest candidates first.”

Trump Jr. said incoming Senate Majority leader John Thune owes his post to the president-elect.

“I think we have control of the Senate because of my father,” he said. “John Thune’s able to be the majority leader because of my father, because he got a bunch of other people over the line.”

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