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70% regret at least one software purchase over last year

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A recent survey of financial service professionals, including accountants, has found that while many are purchasing new business software, many also regret buying the product they ultimately got. 

The survey from Capterra, a business technology consulting firm, found that organizations are making heavy investments in new business solutions, including accounting tools—56% adopted accounting solutions in the last 12 months for temporary, permanent or indeterminate use. Meanwhile, 77% of respondents said they will spend more on software overall in the upcoming year, with 20% expecting to spend over 15% more than in 2024.

However, the survey also found that 70% of the respondents regret at least one software purchase made in the past 18 months. Additionally, 42% of respondents experience purchase regret with accounting and finance tools in particular. Of those who regretted at least one software purchase, 57% indicate these regrettable decisions have resulted in substantial (50%) or even monumental (7%) financial repercussions.

As for what exactly they dislike about their new software purchase, the most common reason (35%) was because the product was too basic for their needs. The next most common reason (32%) was the respondents either could not find meaningful ROI on their purchase or the total investment was more expensive than they anticipated. Other reasons cited were the technology was too complex versus too simple (31%), the technical implementation was too slow or difficult or it was incompatible with existing systems (both 30%), or the software was not user friendly, had poor technical support service, and was difficult with training/onboarding users (all 29%). 

“With such a high number of buyers regretting recent software purchases, this can indicate that many companies fail to align their technology investments with clear objectives. A lack of alignment often leads to underutilized tools, delayed implementations, and unmet ROI expectations,” said the report. 

If these organizations are regretting their software purchases, why did they go with that vendor in the first place? The most common answer, at 49%, was that they have previous experience with the same vendor or product, followed closely behind by the vendor’s reputation and industry prominence, at 48%. Other reasons include seeing it at a trade show or conference (35%), peer recommendations (31%), social media (30%), word of mouth (29%), advertisements (27%) and media coverage in trade magazines (24%). 

Additionally, when conducting formal research to develop a shortlist, 38% of buyers rely on product reviews and comparison websites; another 38% on rankings and lists of top software providers; and another 38% listen to recommendations from professional associations or industry experts. 

The survey also found that 32% of buyers use generative AI to inform their decision-making process. 

Eduardo Garcia, an analyst at Capterra, said businesses should be thinking more in terms of the degree to which a specific software solution aligns with their business goals. 

“To avoid an ill-fated software purchase, financial organizations should take a goal-oriented approach to the buying process and have a firm grasp of how success will be measured,” said Garcia in a statement. “This means setting clear goals early on and establishing KPIs to measure software performance — both of which will provide a reliable compass for purchasing teams evaluating vendors.”

Capterra’s 2025 Tech Trends Survey was conducted online in August 2024 among 3,500 respondents in the U.S., U.K., Canada, Australia, France, India, Germany, Brazil and Japan, at businesses across multiple industries and company sizes.

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Accounting

FASB Standardizes Carbon Offsets Accounting Rules

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FASB Standardizes Carbon Offsets Accounting Rules

In a decisive move toward standardized environmental financial reporting, accounting standards boards issued updated implementation guidance during the week ending July 25, 2026, regarding the formal recognition and valuation of corporate carbon offsets and environmental credits. The revised frameworks establish precise rules for how enterprises must measure, record, and disclose carbon credits on balance sheets, eliminating years of inconsistent reporting practices across public capital markets.

Under the finalized accounting standard, purchased carbon offsets can no longer be categorized under vague administrative expenses or unstandardized intangible asset accounts. Instead, organizations must classify environmental credits based on underlying operational intent—distinguishing between credits held for immediate compliance compliance obligations, long-term offset obligations, or active market trading. Furthermore, companies are required to evaluate carbon holdings for fair value impairment at the end of each reporting period, ensuring that depreciated or low-quality environmental credits do not distort corporate asset values.

The standardized rules carry significant implications for corporate audit committees and chief accounting officers. External audit firms are implementing rigorous verification protocols to validate the physical legitimacy, legal ownership, and scientific permanence of carbon credits claimed on balance sheets. Inaccurate or overstated carbon accounting claims now carry substantial financial litigation risk, alongside potential regulatory enforcement for misleading ESG disclosures.

To remain fully compliant, corporate accounting departments must establish centralized carbon tracking systems integrated into primary standard ERP ledgers. Accounting teams that proactively adopt standardized environmental reporting protocols will build investor credibility, streamline annual audit processes, and insulate their organizations against evolving regulatory scrutiny.

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Accounting

Automated Tax Compliance Tools Reduce Risk

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Automated Tax Compliance Tools Reduce Risk

Corporate tax departments reached a critical juncture in automated operational management. With nations worldwide rapidly enacting digital service taxes, localized value-added tax (VAT) mandates, and real-time electronic invoicing requirements, manual tax calculations have become obsolete. Modern corporate tax divisions are aggressively deploying AI-driven tax engine software to automate complex cross-border indirect tax calculations in real time.

The imperative for automated tax compliance stems from the sheer complexity of current trade policies and multi-jurisdictional commerce. E-commerce platforms, software vendors, and global manufacturers face constantly changing regional tax rates, statutory exemption rules, and cross-border tariff structures. Automated tax engines embed directly into enterprise enterprise resource planning (ERP) architectures, automatically applying correct tax codes at the point of sale, calculating real-time withholding amounts, and generating compliant e-invoices.

Automated audit trail generation represents another key advantage of modern tax tech integration. Advanced compliance platforms log every transactional tax determination on immutable digital ledgers, providing tax authorities with transparent, self-verifying audit trails. This capability drastically reduces the operational duration and administrative cost of corporate tax audits, protecting enterprises against severe penalties resulting from calculation errors or missed reporting deadlines.

For chief financial officers and tax directors, investing in automated tax compliance is a vital operational risk mitigation strategy. Automating routine tax calculations frees high-level accounting professionals to focus on strategic tax planning, transfer pricing optimization, and risk management in an increasingly complex global economic environment.

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Accounting

Continuous Auditing Transforms Corporate ERPs

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continuous auditing transforms corporate erps

As corporate accounting departments cross the threshold into late July 2026, the adoption of continuous, automated auditing systems has reached a definitive turning point. Driven by advances in artificial intelligence and deep integration with modern Enterprise Resource Planning (ERP) platforms, leading finance organizations are moving away from traditional, periodic post-hoc audits in favor of real-time, 100% transactional verification. This technological transition is redefining internal control environments, reducing compliance costs, and eliminating the structural delays inherent in legacy quarterly closing processes.

Unlike traditional auditing frameworks that rely on statistical sampling—a process that inevitably leaves operational blind spots—continuous auditing software monitors operational data feeds continuously. Every purchase order, electronic invoice, payroll disbursement, and cross-border wire transfer is automatically cross-referenced against established corporate governance parameters, regulatory tax schedules, and anti-fraud algorithms in real time. Anomalies or unauthorized ledger entries are flagged instantly, allowing internal audit teams to investigate and remediate compliance gaps immediately rather than months after the close of a financial period.

The implications for executive financial management are far-reaching. By embedding continuous verification directly into daily transaction workflows, chief financial officers gain uninterrupted visibility into the organization’s true financial standing. Real-time balance sheet auditing eliminates the severe operational bottlenecks associated with month-end and quarter-end financial reconciliations, freeing accounting professionals to focus on strategic financial modeling, tax planning, and capital allocation rather than manual data entry and spreadsheet consolidation.

However, implementing continuous auditing requires accounting leadership to invest heavily in data governance and technical upskilling. Internal audit teams must evolve from manual ledger reviewers into system architects capable of auditing complex algorithms and validating automated data pipelines. Accounting firms and corporate controllers that master continuous auditing will establish a resilient compliance framework capable of meeting stringent international regulatory standards with total transparency.

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