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Progress, long lines and fisticuffs highlight TIGTA report on IRS

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An IRS office building in the East Harlem neighborhood of New York

Service over the phone and at Taxpayer Assistance Centers and safety at TACs are  among the issues still in need of improvement by the Internal Revenue Service, according to the latest report to Congress from the Treasury Inspector General for Tax Administration.

TIGTA’s “Semiannual Report to Congress” examines IRS activities from Oct. 1, 2024, to March 31, 2025, in the wake of the Inflation Reduction Act pumping some $80 billion in supplemental funding to the agency (which was cut by Congress as of last March to $37.6 billion).

Among the findings:

1. Toll-free lines. Similar to the 2023 season, expectations were for the IRS to provide an average level of service of 85%, reduce the average caller wait to five minutes or less and provide nearly all callers with the ability to take advantage of a callback option. For the 2024 season, the IRS reported an average level of service of 87.6% and an average wait time of 3.4 minutes.

TIGTA said a “limited” sampling of IRS lines showed that previous recommended corrections had not been made: “While IRS records indicated all IRS telephone lines would hear tax scam and identity theft information while on hold, TIGTA observed that some telephone lines still did not have the required tax scam information.” The IRS also had to ask for more time to implement recorded messages in Spanish.

(Read more:IRS paints a strong picture from 2024.”)

2. TAC “experience.” TIGTA made surprise visits to 85 TACs at the start of the 2024 season, identifying unclear hours of operation, security guards impeding taxpayers’ ability to speak with IRS employees, and inconsistencies with types of assistance being provided. 

“We also found that TAC telephone lines provided only basic information regarding TAC addresses,” the inspector general’s report said. Forty of 95 facilitated self-assistance kiosks were not operable, and some had not been working for over a year.

3. Weekend fray. Most TACs are open Monday through Friday and operate by appointment only with walk-in exceptions by appointment. In 2024, the IRS offered face-to-face service without an appointment at some TACs for one Saturday a month.

TIGTA made 33 unannounced visits to TAC Saturday events and found that, “while the IRS took steps to prepare for these events, unanticipated demand created long wait times for taxpayers. Demand was partly driven by a lack of appointments during the week and in-person identity verification requirements,” the result of the IRS response to tax schemes on social media promising large refunds and where the IRS sent notifications to taxpayers requiring them to visit a TAC site for an in-person identity verification.

Many TAC locations were almost completely booked 60 days in advance for appointments, and taxpayers may have relied on Saturdays to get quicker service. The TAC in Atlanta had a line of taxpayers nearly half a mile long that had started forming at 4 a.m. A fight broke out at a TAC in Houston. 

“After we alerted the IRS of our safety concerns, they increased security in other locations,” the report reads. “The IRS also canceled 14 Saturday help events (mostly) due to lack of staffing, and sometimes with short notice.”

4. Business as not usual. The IRA designated $4.8 billion for business systems modernization, but after TIGTA sampled IRS legacy systems and requested contracts to track the agency’s spending of IRA funds on such modernization, “the IRS was unable to locate the contracts. In addition, financial controls over IRA BSM spending are ineffective.”

Among the positives in the report:

  • TIGTA’s review of IRS oversight of private debt collection companies, which are contracted to collect taxes on cases involving inactive tax receivables, found that “assistors generally adhered to guidelines and provided quality service to taxpayers achieving an overall accuracy rate of 97.8% compliance.”
  • As of last October, the IRS had made 234 notices available via online accounts and expected to add 20 notices by the end of December 2024, exceeding its original 90-notice goal. The agency also redesigned 141 notices of its 200-notice goal as of October 2024 and had expected to have 231 notices redesigned by last December. TIGTA found redesigned notices generally shorter, easier to read and with appropriate Quick-Response codes.

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Accounting

SEC’s Semiannual Reporting Proposal Faces Investor Pushback: What CFOs Need to Know

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U.S. Securities and Exchange Commission (SEC)

A proposal from the U.S. Securities and Exchange Commission to potentially shift some public companies away from quarterly financial reporting toward a semiannual model is drawing significant pushback from investors, even as it continues moving through the regulatory process. The debate has direct implications for corporate finance teams, auditors, and the broader transparency of U.S. capital markets.

What the SEC Proposed

According to a summary published by accounting advisory firm Cohen & Co., the SEC issued a proposed rule on May 19, 2026, aimed at simplifying financial reporting requirements for many U.S. public companies. The proposal would potentially reduce the frequency of certain mandatory disclosures from quarterly to semiannual, a structural change that has not been made to core U.S. reporting requirements in decades.

The proposal follows an extended debate within U.S. policy circles, with proponents arguing that reduced reporting frequency could lower compliance costs and free up management time for longer-term strategic planning rather than quarter-to-quarter results management.

Why Investors Are Pushing Back

Comment letters submitted in response to the proposal have been extensive, and according to Cohen & Co.’s review of the public record, investors “appear to be largely opposed” to the shift, viewing frequent interim reporting as a core benefit of U.S. capital markets relative to other jurisdictions.

Accounting and law firms have taken a more measured position, generally urging any changes to remain aligned with the Financial Accounting Standards Board (FASB), whose existing disclosure requirements and guidance are built around a quarterly reporting cadence. A shift to semiannual reporting without corresponding changes to FASB guidance could create friction between SEC filing requirements and GAAP-based disclosure expectations.

Lessons From the U.K. Experience

The debate is not without precedent. The United Kingdom moved away from mandatory quarterly reporting for listed companies in 2014, returning to a semiannual disclosure requirement. According to Cohen & Co.’s analysis, that experience offers a cautionary data point: there was no measurable increase in capital expenditure or R&D investment following the change, while analyst coverage of affected companies declined as reliable interim information became less available — a particular risk for smaller and newly public companies that rely on analyst coverage to maintain investor visibility.

Practical Implications for Finance Teams

Beyond the debate over disclosure philosophy, the proposal carries practical complications. Many companies have debt covenants and credit agreements structured around quarterly financial delivery; a shift to semiannual reporting could require renegotiating those terms. Reduced reporting frequency would also extend the “window of market silence” between disclosures, a factor that governance and investor-relations teams would need to manage carefully to avoid information asymmetry.

Separately, and unrelated to the reporting-frequency debate, the SEC and FASB have continued finalizing more routine updates this year. New Accounting Standards Updates are taking effect for December 31, 2026, fiscal year-ends covering income tax disclosures, credit loss measurement, induced debt conversions, and stock compensation, according to Eide Bailly’s review of 2026 ASU activity. Additional guidance on paid-in-kind dividends and environmental credits is also on the near-term horizon.

What to Watch Next

The semiannual reporting proposal remains in the comment and review phase, and no final rule has been adopted as of this writing. Finance leaders should monitor the SEC’s regulatory agenda for further movement, while treating the current quarterly reporting requirement as the operative standard until any final rule is issued and an effective date is set.

Given the extent of investor opposition documented in the comment file, a full shift to mandatory semiannual reporting appears more likely to result in either a scaled-back compromise or continued study rather than swift adoption — though the SEC’s ultimate direction remains uncertain.

 

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Accounting

AI-Driven Automation and Continuous Accounting Frameworks

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The accounting profession is undergoing a fundamental structural transition as enterprise finance departments shift from periodic month-end closes toward automated continuous accounting models. By integrating specialized machine learning algorithms directly into enterprise resource planning (ERP) platforms, chief accounting officers are transforming financial reporting from a retrospective exercise into a real-time operational asset.

The Shift from Periodic Close to Continuous Financial Reporting
Traditional accounting workflows heavily relied on manual data reconciliation, spreadsheet calculations, and multi-week closing cycles at the end of each fiscal period. In contrast, continuous accounting frameworks utilize automated software agents to process, validate, and post transactional data in real time as business activities occur.

Automated bank reconciliation tools cross-reference incoming bank feeds, invoice records, and purchase orders automatically. By resolving transactional variances instantly throughout the month, corporate accounting teams eliminate the traditional workload spikes associated with quarterly and annual closes.

Machine Learning in Audit Trails and Anomaly Detection
Advanced natural language processing (NLP) and machine learning tools are redefining internal audit and financial control environments. Automated systems analyze 100% of general ledger entries, identifying anomalous transactions, duplicate payments, and unauthorized journal entries in real time.

Rather than relying on random statistical sampling, corporate internal auditors can focus their attention on high-risk flags automatically surfaced by algorithmic monitoring platforms. This continuous risk assessment strengthens internal controls over financial reporting (ICFR) and significantly reduces fraud risk.

Evolving Roles for Accounting Professionals
As routine data entry and manual reconciliation tasks become fully automated, the skill set required for accounting professionals is shifting toward data analysis, system design, and strategic business advisory.
– Systems Governance: Accountants are increasingly responsible for monitoring algorithmic accuracy and managing data integration pipelines.
– Business Partnership: Finance professionals leverage real-time financial dashboards to advise operational leaders on margin management and working capital allocation.
– Regulatory Compliance Management: Accounting teams utilize automated platforms to ensure compliance with dynamic tax codes and international accounting standards.

Core Implementation Recommendations
1. Deploy Automated Reconciliation Tools: Integrate continuous transaction processing modules into existing enterprise ERP architectures.
2. Establish Algorithmic Governance Controls: Implement strict internal testing protocols to ensure automated accounting rules comply with GAAP/IFRS standards.
3. Reskill Accounting Teams: Invest in training finance staff on data analytics, workflow automation, and predictive financial modeling.

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Accounting

Global ESG Reporting Standards and Double Materiality Compliance

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Corporate accounting departments face expanding reporting expectations as international sustainability disclosure standards achieve regulatory enforcement across major global jurisdictions. Chief Accounting Officers (CAOs) and corporate controllers are establishing rigorous internal accounting controls to treat Environmental, Social, and Governance (ESG) metrics with the same data precision, auditability, and governance as traditional financial statements.

Regulatory Harmonization Under Global Sustainability Frameworks
The implementation of standardized sustainability reporting frameworks—notably rules established by international sustainability accounting boards—has created unified expectations for public and large private enterprises. Corporations must report standardized metrics covering greenhouse gas emissions (Scope 1, 2, and material Scope 3), energy utilization, workforce demographics, and supply chain governance.

In Europe and other participating international jurisdictions, double materiality principles are mandatory. Under double materiality, organizations must report both how external sustainability risks impact corporate financial performance, and how internal corporate operations affect surrounding environmental and social structures.

Integrating Sustainability Metrics into Core ERP Systems
To provide auditable non-financial data, enterprise organizations are integrating specialized carbon accounting and ESG management platforms directly into core ERP systems. Automated data collectors capture energy utility invoices, logistics fuel consumption metrics, and vendor compliance records in real time.

Establishing automated, traceable data pipelines ensures that non-financial reporting is supported by clear audit trails. This structured approach allows external financial auditors to provide reasonable assurance on sustainability disclosures during annual corporate reporting cycles.

Financial Impacts and Capital Market Disclosure
Accurate ESG reporting directly influences corporate cost of capital and institutional credit ratings. Commercial lenders and institutional asset managers systematically incorporate sustainability metrics into risk pricing models. Companies that demonstrate transparent, verifiable progress in operational energy efficiency and climate risk mitigation benefit from expanded access to green bond markets and lower debt pricing.

Action Steps for Accounting Leadership
1. Implement Double Materiality Frameworks: Conduct comprehensive assessments to identify material financial and operational sustainability metrics.
2. Build Auditable Non-Financial Data Pipelines: Automate ESG data collection within core accounting software to ensure data integrity.
3. Align Sustainability with Annual Financial Filings: Prepare non-financial disclosures concurrently with financial statements to satisfy regulatory audit expectations.

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