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What business owners really want from their CPAs

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In 2025, the role of the CPA is undergoing a quiet but powerful evolution. Business owners are no longer looking for a once-a-year tax preparer — they want a proactive, tech-enabled partner who can help them see around corners. 

So what do business owners really want and expect from their accounting firms this year?  We’ve boiled it down to three key attributes:

1. Reducing friction through online platform support and integration. In the old accounting world, there was often lots of friction associated with information-gathering — accountants would need and request last year’s tax return, cash flow statements, balance sheets, income statements and much more. For the client, gathering all of these records was an arduous and time-consuming task, with the average business spending about 24 hours on document collection and preparation.

We know that today’s businesses expect accounting firms to embrace modern technology, but what is most critical is robust accounting software that serves as an online platform for accountants to easily and directly access these records on their own. Ideally, an accounting firm will help their business client choose and implement the right online platform for them, as well as lend a hand in all of the up-front work that goes into it, including data migration, employee training and testing and quality assurance.

Online accounting platforms are especially helpful in two ways. First, businesses can give their accountants direct access to the platform so they can easily tap into records as needed. With these direct insights, accountants can be more proactive in identifying potential trouble spots as well as adjusting strategies now to reduce tax impact later. 

Going a step further, businesses can leverage open APIs to seamlessly exchange information between their online accounting platform and other systems — say, a Shopify app; a payroll system like Gusto, ADP, Paychex or Rippling; or a construction job-costing platform like Procore or Buildertrend. This makes the retrieval of financial records even easier and more accurate for business clients. Simply put, open, online platforms — between businesses and their accountants, as well as between businesses’ various systems — are the way of the future.

2. Demonstrating tangible, AI-driven value. Accounting firms leveraging artificial intelligence isn’t really a new concept and business clients have come to expect it. According to one recent survey, 98% of accountants and bookkeepers say they’ve used AI to help their clients and their businesses. Accounting firms of all sizes rely on AI to handle mundane tasks like data summarization and analysis, audit reviews, and much more, freeing up accountants to serve as strategic advisors.

However, the real magic happens when clients can see directly how firms’ use of AI optimizes their tax exposure while increasing quality and speed of service and reducing accounting fees. One new study found that accountants using AI support more clients per week and finalize monthly statements 7.5 days faster than those using traditional methods. Additionally, research shows that implementing AI solutions can reduce client costs by over 20% on average. Increasingly, businesses want accounting firms that not only leverage AI towards the nebulous goal of “increasing efficiency,” but actually demonstrate hard, bottom-line ROI on the client side.

3. Communicate, communicate and communicate some more. We hear over and over from business clients how much they prioritize and value prompt and proactive communications with their accounting firms. Surveys show that only 48% of clients are fully satisfied with their accountant, with many pointing to disjointed communications as one of their biggest frustrations.

Clients should never be waiting more than 24 hours for a response — that is a given. But clients also have an expectation for their accountants to communicate proactively, giving plenty of “heads up” time on key dates. For example, the S corp tax deadline is usually March 15 for most taxpayers. In this case, an accounting firm should be communicating with clients well in advance — say, January 15 to February 15 — to give the clients a minimum 30-day window.

Other forms of content like webinars, blogs and podcasts can also help educate and alert clients en masse. Over-communication is key for an accounting firm to cover all its bases and ensure its clients — who are likely and understandably focused on other, more immediate things besides taxes — are always in the loop and one step ahead.

Other experts may have their own opinions regarding what constitutes the “modern-day accounting firm.” In our view, reducing friction through technology, deriving and delivering real, hard-hitting client value from AI, and constant communication are the traits that will set accounting firms apart in 2025 and beyond.

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Accounting

SEC’s Semiannual Reporting Proposal Faces Investor Pushback: What CFOs Need to Know

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U.S. Securities and Exchange Commission (SEC)

A proposal from the U.S. Securities and Exchange Commission to potentially shift some public companies away from quarterly financial reporting toward a semiannual model is drawing significant pushback from investors, even as it continues moving through the regulatory process. The debate has direct implications for corporate finance teams, auditors, and the broader transparency of U.S. capital markets.

What the SEC Proposed

According to a summary published by accounting advisory firm Cohen & Co., the SEC issued a proposed rule on May 19, 2026, aimed at simplifying financial reporting requirements for many U.S. public companies. The proposal would potentially reduce the frequency of certain mandatory disclosures from quarterly to semiannual, a structural change that has not been made to core U.S. reporting requirements in decades.

The proposal follows an extended debate within U.S. policy circles, with proponents arguing that reduced reporting frequency could lower compliance costs and free up management time for longer-term strategic planning rather than quarter-to-quarter results management.

Why Investors Are Pushing Back

Comment letters submitted in response to the proposal have been extensive, and according to Cohen & Co.’s review of the public record, investors “appear to be largely opposed” to the shift, viewing frequent interim reporting as a core benefit of U.S. capital markets relative to other jurisdictions.

Accounting and law firms have taken a more measured position, generally urging any changes to remain aligned with the Financial Accounting Standards Board (FASB), whose existing disclosure requirements and guidance are built around a quarterly reporting cadence. A shift to semiannual reporting without corresponding changes to FASB guidance could create friction between SEC filing requirements and GAAP-based disclosure expectations.

Lessons From the U.K. Experience

The debate is not without precedent. The United Kingdom moved away from mandatory quarterly reporting for listed companies in 2014, returning to a semiannual disclosure requirement. According to Cohen & Co.’s analysis, that experience offers a cautionary data point: there was no measurable increase in capital expenditure or R&D investment following the change, while analyst coverage of affected companies declined as reliable interim information became less available — a particular risk for smaller and newly public companies that rely on analyst coverage to maintain investor visibility.

Practical Implications for Finance Teams

Beyond the debate over disclosure philosophy, the proposal carries practical complications. Many companies have debt covenants and credit agreements structured around quarterly financial delivery; a shift to semiannual reporting could require renegotiating those terms. Reduced reporting frequency would also extend the “window of market silence” between disclosures, a factor that governance and investor-relations teams would need to manage carefully to avoid information asymmetry.

Separately, and unrelated to the reporting-frequency debate, the SEC and FASB have continued finalizing more routine updates this year. New Accounting Standards Updates are taking effect for December 31, 2026, fiscal year-ends covering income tax disclosures, credit loss measurement, induced debt conversions, and stock compensation, according to Eide Bailly’s review of 2026 ASU activity. Additional guidance on paid-in-kind dividends and environmental credits is also on the near-term horizon.

What to Watch Next

The semiannual reporting proposal remains in the comment and review phase, and no final rule has been adopted as of this writing. Finance leaders should monitor the SEC’s regulatory agenda for further movement, while treating the current quarterly reporting requirement as the operative standard until any final rule is issued and an effective date is set.

Given the extent of investor opposition documented in the comment file, a full shift to mandatory semiannual reporting appears more likely to result in either a scaled-back compromise or continued study rather than swift adoption — though the SEC’s ultimate direction remains uncertain.

 

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Accounting

AI-Driven Automation and Continuous Accounting Frameworks

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The accounting profession is undergoing a fundamental structural transition as enterprise finance departments shift from periodic month-end closes toward automated continuous accounting models. By integrating specialized machine learning algorithms directly into enterprise resource planning (ERP) platforms, chief accounting officers are transforming financial reporting from a retrospective exercise into a real-time operational asset.

The Shift from Periodic Close to Continuous Financial Reporting
Traditional accounting workflows heavily relied on manual data reconciliation, spreadsheet calculations, and multi-week closing cycles at the end of each fiscal period. In contrast, continuous accounting frameworks utilize automated software agents to process, validate, and post transactional data in real time as business activities occur.

Automated bank reconciliation tools cross-reference incoming bank feeds, invoice records, and purchase orders automatically. By resolving transactional variances instantly throughout the month, corporate accounting teams eliminate the traditional workload spikes associated with quarterly and annual closes.

Machine Learning in Audit Trails and Anomaly Detection
Advanced natural language processing (NLP) and machine learning tools are redefining internal audit and financial control environments. Automated systems analyze 100% of general ledger entries, identifying anomalous transactions, duplicate payments, and unauthorized journal entries in real time.

Rather than relying on random statistical sampling, corporate internal auditors can focus their attention on high-risk flags automatically surfaced by algorithmic monitoring platforms. This continuous risk assessment strengthens internal controls over financial reporting (ICFR) and significantly reduces fraud risk.

Evolving Roles for Accounting Professionals
As routine data entry and manual reconciliation tasks become fully automated, the skill set required for accounting professionals is shifting toward data analysis, system design, and strategic business advisory.
– Systems Governance: Accountants are increasingly responsible for monitoring algorithmic accuracy and managing data integration pipelines.
– Business Partnership: Finance professionals leverage real-time financial dashboards to advise operational leaders on margin management and working capital allocation.
– Regulatory Compliance Management: Accounting teams utilize automated platforms to ensure compliance with dynamic tax codes and international accounting standards.

Core Implementation Recommendations
1. Deploy Automated Reconciliation Tools: Integrate continuous transaction processing modules into existing enterprise ERP architectures.
2. Establish Algorithmic Governance Controls: Implement strict internal testing protocols to ensure automated accounting rules comply with GAAP/IFRS standards.
3. Reskill Accounting Teams: Invest in training finance staff on data analytics, workflow automation, and predictive financial modeling.

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Accounting

Global ESG Reporting Standards and Double Materiality Compliance

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Corporate accounting departments face expanding reporting expectations as international sustainability disclosure standards achieve regulatory enforcement across major global jurisdictions. Chief Accounting Officers (CAOs) and corporate controllers are establishing rigorous internal accounting controls to treat Environmental, Social, and Governance (ESG) metrics with the same data precision, auditability, and governance as traditional financial statements.

Regulatory Harmonization Under Global Sustainability Frameworks
The implementation of standardized sustainability reporting frameworks—notably rules established by international sustainability accounting boards—has created unified expectations for public and large private enterprises. Corporations must report standardized metrics covering greenhouse gas emissions (Scope 1, 2, and material Scope 3), energy utilization, workforce demographics, and supply chain governance.

In Europe and other participating international jurisdictions, double materiality principles are mandatory. Under double materiality, organizations must report both how external sustainability risks impact corporate financial performance, and how internal corporate operations affect surrounding environmental and social structures.

Integrating Sustainability Metrics into Core ERP Systems
To provide auditable non-financial data, enterprise organizations are integrating specialized carbon accounting and ESG management platforms directly into core ERP systems. Automated data collectors capture energy utility invoices, logistics fuel consumption metrics, and vendor compliance records in real time.

Establishing automated, traceable data pipelines ensures that non-financial reporting is supported by clear audit trails. This structured approach allows external financial auditors to provide reasonable assurance on sustainability disclosures during annual corporate reporting cycles.

Financial Impacts and Capital Market Disclosure
Accurate ESG reporting directly influences corporate cost of capital and institutional credit ratings. Commercial lenders and institutional asset managers systematically incorporate sustainability metrics into risk pricing models. Companies that demonstrate transparent, verifiable progress in operational energy efficiency and climate risk mitigation benefit from expanded access to green bond markets and lower debt pricing.

Action Steps for Accounting Leadership
1. Implement Double Materiality Frameworks: Conduct comprehensive assessments to identify material financial and operational sustainability metrics.
2. Build Auditable Non-Financial Data Pipelines: Automate ESG data collection within core accounting software to ensure data integrity.
3. Align Sustainability with Annual Financial Filings: Prepare non-financial disclosures concurrently with financial statements to satisfy regulatory audit expectations.

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