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Pathways to Growth: Optimizing opportunistic growth

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If you follow me, you know that I write and consult extensively around strategic growth. That means I help firms move from reliance on the individual-contributor, “book-of-business,” tactical, generalist model, to a leader-driven, strategic, specialist approach. 

While strategic growth will always be important, today’s market environment requires that we simultaneously optimize opportunistic growth. Because fish are literally jumping into the boat these days, this ensures that we get the best possible catch. 

Strategic growth is about sowing the seeds for future expansion. It requires an investment over time to make it sustainable, profitable, fast and efficient. Opportunistic growth, on the other hand, refers to what’s under our noses — the opportunities we can wrangle, close and get paid for. 

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While such opportunities typically follow years of strategic seed-planting, today looks different. Heightened market demand is one impetus. Another is mergers — clients are bolting due to insufficient attention from their current provider and/or because they do not wish to be part of a huge firm, opening the door for other CPA firms.

How do you optimize this dynamic? I see two choices. The first is to manage and close opportunities as your firm always has, leaving each opportunity up to the individual partner to pursue as best they can. The second is to effectively manage the entire inventory of near-term opportunities, permitting you to increase efficiency and drive more revenue in a shorter time. 

Having spent much of my early career running sales organizations for large corporations including IBM, I learned a great deal about managing an entire sales force in optimizing win rates and revenue from big-ticket opportunities with long, complex selling cycles. The same approach that prevailed there also applies to our current environment. In selling, efficiency and effectiveness means higher revenue per salesperson, which is the mantra of these sophisticated corporate sales organizations. 

Though it sounds intuitive, it’s not common thinking within accounting. Typically, our firms tend to face whatever is in front of us, clobber it into submission and haul it in!

Understanding the issues

A recent conversation with a consulting client went something like this: “Gale, we’ve been infused with private equity money, but the PE has revenue expectations that exceed our comfort level. I think we need sales training.” 

I responded, “How do you know that’s the solution?”

Upon reflection, we discovered that the real issue was how to drive accountability and performance for revenue growth at all levels of the firm. It’s not that they didn’t know how to sell, but rather, that they lacked an understanding of the process and the cultural imperative to drive significant revenue. 

What, then, should you be doing to leverage opportunistic growth? First and most essential is establishing a firm-wide opportunity pipeline process, a mantra I’ve been chanting for years. In corporate America, a pipeline is the cornerstone of efficient growth and the key to achieving annual metrics. Why? Because it keeps a constant focus on revenue as the top priority. Profitable revenue fuels the furnace for everything else. When it’s taken for granted, organizations lose focus and everything else is impacted over the longer haul. I’ve seen this mistake countless times in my career — companies ride market conditions and assume revenue will always just “be there.” 

Many CPA firms have an industry or service-line pipeline report, but not a firmwide pipeline process, with significant opportunities readily visible to all. While a pipeline is not complex, it requires consistency and discipline. Firm leaders gather for 30 minutes every other week to review opportunities, typically over video. The responsible individual for each prospect articulates the next step, reason and due date. Keep the quantity manageable by establishing a transaction cap — anything smaller is handled outside the biweekly opportunity pipeline review. 

A consistent and visible pipeline process not only helps drive a high win rate, but also reveals problems, like the wrong individual pursuing a given account, or opportunities that have become stuck in their tracks. I’ve heard every possible excuse for not adopting this proven method, from “We don’t have a CRM system and we can’t do it in Excel,” to “We have too many opportunities to get through in 30 minutes!” Neither holds water. Best practices, starting with a robust large/strategic opportunity pipeline process, are the key to consistent, efficient short-term growth.

Optimizing opportunistic growth is a muscle too many firms simply have failed to develop. Yet in this era of flush market conditions, shaping your future client base with the largest, most profitable clients is more important than ever!

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Accounting

Accounting firms seeing increased profits

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Accounting firms are reporting bigger profits and more clients, according to a new report.

The report, released Monday by Xero, found that nearly three-quarters (73%) of firms reported increased profits over the past year and 56% added new clients thanks to operational efficiency and expanded service offerings.

Some 85% of firms now offer client advisory services, a big spike from 41% in 2023, indicating a strategic shift toward delivering forward-looking financial guidance that clients increasingly expect.

AI adoption is also reshaping the profession, with 80% of firms confident it will positively affect their practice. Currently, the most common use cases for AI include: delivering faster and more responsive client services (33%), enhancing accuracy by reducing bookkeeping and accounting errors (33%), and streamlining workflows through the automation of routine tasks (32%).

“The widespread adoption of AI has been a turning point for the accounting profession, giving accountants an opportunity to scale their impact and take on a more strategic advisory role,” said Ben Richmond, managing director, North America, at Xero, in a statement. “The real value lies not just in working more efficiently, but working smarter, freeing up time to elevate the human element of the profession and in turn, strengthen client relationships.”

Some of the main challenges faced by firms include economic uncertainty (38%), mastering AI (36%) and rising client expectations for strategic advice (35%). 

While 85% of firms have embraced cloud platforms, a sizable number still lag behind, missing out on benefits such as easier data access from anywhere (40%) and enhanced security (36%).

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Accounting

Private equity is investing in accounting: What does that mean for the future of the business?

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Private equity firms have bought five of the top 26 accounting firms in the past three years as they mount a concerted strategy to reshape the industry. 

The trend should not come as a surprise. It’s one we’ve seen play out in several industries from health care to insurance, where a combination of low-risk, recurring revenue, scalability and an aging population of owners create a target-rich environment. For small to midsized accounting firms, the trend is exacerbated by a technological revolution that’s truly transforming the way accounting work is done, and a growing talent crisis that is threatening tried-and-true business models.

How will this type of consolidation affect the accounting business, and what do firms and their clients need to be on the lookout for as the marketplace evolves?

Assessing the opportunity… and the risk

First and foremost, accounting firm owners need to be aware of just how desirable they are right now. While there has been some buzz in the industry about the growing presence of private equity firms, most of the activity to date has focused on larger, privately held firms. In fact, when we recently asked tax professionals about their exposure to private equity funding in our 2025 State of Tax Professionals Report, we found that just 5% of firms have actually inked a deal and only 11% said they are planning to look, or are currently looking, for a deal with a private equity firm. Another 8% said they are open to discussion. On the one hand, that’s almost a quarter of firms feeling open to private equity investments in some way. But the lion’s share of respondents —  87% — said they were not interested.

Recent private equity deal volume suggests that the holdouts might change their minds when they have a real offer on the table. According to S&P Global, private equity and venture capital-backed deal value in the accounting, auditing and taxation services sector reached more than $6.3 billion in 2024, the highest level since 2015, and the trend shows no signs of slowing. Firm owners would be wise to start watching this trend to see how it might affect their businesses — whether they are interested in selling or not.

Focus on tech and efficiencies of scale

The reason this trend is so important to everyone in the industry right now is that the private equity firms entering this space are not trying to become accountants. They are looking for profitable exits. And they will do that by seizing on a critical inflection point in the industry that’s making it possible to scale accounting firms more rapidly than ever before by leveraging technology to deliver a much wider range of services at a much lower cost. So, whether your firm is interested in partnering with private equity or dead set on going it alone, the hyperscaling that’s happening throughout the industry will affect you one way or another.

Private equity thrives in fragmented businesses where the ability to roll up companies with complementary skill sets and specialized services creates an outsized growth opportunity. Andrew Dodson, managing partner at Parthenon Capital, recently commented after his firm took a stake in the tax and advisory firm Cherry Bekaert, “We think that for firms to thrive, they need to make investments in people and technology, and, obviously, regulatory adherence, to really differentiate themselves in the market. And that’s going to require scale and capital to do it. That’s what gets us excited.”

Over time, this could reshape the industry’s market dynamics by creating the accounting firm equivalent of the Traveling Wilburys — supergroups capable of delivering a wide range of specialized services that smaller, more narrowly focused firms could never previously deliver. It could also put downward pressure on pricing as these larger, platform-style firms start finding economies of scale to deliver services more cost-effectively.

The technology factor

The great equalizer in all of this is technology. Consistently, when I speak to tax professionals actively working in the market today, their top priorities are increased efficiency, growth and talent. Firms recognize they need to streamline workflows and processes through more effective use of technology, and they are investing heavily in AI, automation and data analytics capabilities to do that. Private equity firms, of course, are also investing in tech as they assemble their tax and accounting dream teams, in many cases raising the bar for the industry.

The question is: Can independent firms leverage technology fast enough to keep up with their deep-pocketed competition?

Many firms believe they can, with some even going so far as to publicly declare their independence.  Regardless of the path small to midsized firms take to get there, technology-enabled growth is going to play a key role in the future of the industry. Market dynamics that have been unfolding for the last decade have been accelerated with the introduction of serious investors, and everyone in the industry — large and small — is going to need to up their games to stay competitive.

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Accounting

Trump tax bill would help the richest, hurt the poorest, CBO says

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The House-passed version of President Donald Trump’s massive tax and spending bill would deliver a financial blow to the poorest Americans but be a boon for higher-income households, according to a new analysis from the Congressional Budget Office.

The bottom 10% of households would lose an average of about $1,600 in resources per year, amounting to a 3.9% cut in their income, according to the analysis released Thursday. Those decreases are largely attributable to cuts in the Medicaid health insurance program and food aid through the Supplemental Nutrition Assistance Program.

Households in the highest 10% of incomes would see an average $12,000 boost in resources, amounting to a 2.3% increase in their incomes. Those increases are mainly attributable to reductions in taxes owed, according to the report from the nonpartisan CBO.

Households in the middle of the income distribution would see an increase in resources of $500 to $1,000, or between 0.5% and 0.8% of their income. 

The projections are based on the version of the tax legislation that House Republicans passed last month, which includes much of Trump’s economic agenda. The bill would extend tax cuts passed under Trump in 2017 otherwise due to expire at the end of the year and create several new tax breaks. It also imposes new changes to the Medicaid and SNAP programs in an effort to cut spending.

Overall, the legislation would add $2.4 trillion to US deficits over the next 10 years, not accounting for dynamic effects, the CBO previously forecast.

The Senate is considering changes to the legislation including efforts by some Republican senators to scale back cuts to Medicaid.

The projected loss of safety-net resources for low-income families come against the backdrop of higher tariffs, which economists have warned would also disproportionately impact lower-income families. While recent inflation data has shown limited impact from the import duties so far, low-income families tend to spend a larger portion of their income on necessities, such as food, so price increases hit them harder.

The House-passed bill requires that able-bodied individuals without dependents document at least 80 hours of “community engagement” a month, including working a job or participating in an educational program to qualify for Medicaid. It also includes increased costs for health care for enrollees, among other provisions.

More older adults also would have to prove they are working to continue to receive SNAP benefits, also known as food stamps. The legislation helps pay for tax cuts by raising the age for which able bodied adults must work to receive benefits to 64, up from 54. Under the current law, some parents with dependent children under age 18 are exempt from work requirements, but the bill lowers the age for the exemption for dependent children to 7 years old. 

The legislation also shifts a portion of the cost for federal food aid onto state governments.

CBO previously estimated that the expanded work requirements on SNAP would reduce participation in the program by roughly 3.2 million people, and more could lose or face a reduction in benefits due to other changes to the program. A separate analysis from the organization found that 7.8 million people would lose health insurance because of the changes to Medicaid.

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