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Education Dept. will transfer some student loan borrowers to a new servicer

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The US Department of Education sign hangs over the entrance to the federal building housing the agency’s headquarters on February 9, 2024, in Washington, DC. 

J. David Ake | Getty Images

If your current federal student loan servicer is Mohela, or the Missouri Higher Education Loan Authority, the U.S. Department of Education said it will soon transfer some student loan borrowers to different servicers.

Here’s what you should know about the change.

Change impacts Mohela borrowers

The Education Department began transferring a portion of Mohela’s borrowers this week to different companies, it said in an April 29 blog post.

More than 1 million borrowers may be impacted.

“A different servicer will begin managing these loans and assisting these borrowers,” the department said.

The Education Department contracts with different companies to service its federal student loans, including Mohela, Nelnet and EdFinancial. It pays the servicers more than $1 billion a year to do so, according to higher education expert Mark Kantrowitz.

Why the transfer is happening

Mohela requested the transfers, the Education Department said, but the company has also been a magnet for controversy of late.

At the end of October 2023, the government accused the servicer of failing to send timely billing statements to 2.5 million borrowers when the Covid-era pause on payments expired, resulting in more than 800,000 borrowers becoming delinquent.

The Education Department withheld $7.2 million in payment to Mohela for its error.

“The disruption to Mohela’s servicing last fall may have been caused by capacity issues,” Kantrowitz said.

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In February, the Student Borrower Protection Center and the American Federation of Teachers published a joint report titled, “The Mohela Papers,” finding that 4 in 10 student loan borrowers in repayment serviced by Mohela “experienced a servicing failure since loan payments resumed in September 2023.”

On April 10, the U.S. Senate Committee on Banking, Housing and Urban Affairs Subcommittee on Economic Policy held a hearing about Mohela’s performance as a student loan servicer.

“Today, Mohela surrendered more than 10 percent of its total loan servicing business, showing that its executives now recognize what borrowers have long understood: Mohela’s position as a leader in the student loan industry was a mistake,” Mike Pierce, the executive director of the Student Borrower Protection Center, said in a statement.

Officials at Mohela did not immediately respond to a request for comment.

Pierce added that he hopes Education Secretary Miguel Cardona “builds on this progress and continues to protect borrowers by stripping the scandal-plagued firm of its remaining business.”

After the transfers, Mohela will still service the federal student loans of at least 6 million borrowers, Kantrowitz estimates.

What borrowers should do amid transition

Borrowers who are being transferred to a different servicer should receive alerts from Mohela and their new servicer, the Education Dept. explained.

They will then need to establish an online account with their new servicer.

Pres Biden: Today's decision closed one path, now we are going to push through another

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Higher-income American consumers are showing signs of stress

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Signs of stress on high earners: Here's what to know

Inflation, job concerns, and already high interest rates are putting the squeeze on many American consumers.

Now, even high earners, defined as people with incomes of $150,000 or more, are showing signs of stress. These borrowers are increasingly having trouble meeting payments on credit cards, auto loans and mortgages.

The delinquency rate among high earners is near a five-year high, rising 130% over the last two years from January 2023 to December 2024, according to a new report by VantageScore, a national credit company, released early to CNBC.  

“We’ve seen significant increases in services cost, like home insurance and auto insurance, and that is hitting the high-income consumer harder than most. That’s what’s driving that delinquency rate,” said VantageScore CEO Silvio Tavares in an interview with CNBC. 

Higher-income earners show caution with credit

Tavares says for the most part consumers are being cautious with credit. While credit card balances rose 2.9% year over year in December 2024, that pace was keeping with inflation. Consumers have some running room before hitting their limit.

Overall, consumer credit utilization dropped one full percentage point to 51.6%, the second-lowest rate in 2024.

“They actually had a lot of available credit,” Tavares said. “They just chose not to use it.”

Tavares says it’s a positive sign that consumers are exercising self-control and are more “credit cautious” as the year begins. Despite last year’s strong stock market gains, concerns about inflation and unexpected prices remain. 

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What to watch for ahead

Challenges to consumers on the horizon include the Department of Education’s plan to start reporting missed or late federal student loan payments to national credit reporting agencies starting this month.

Tavares says those borrowers who don’t pay those loans can expect an 80-point drop in their credit score. The average VantageScore in December was 702. VantageScores range from 300 to 850, with a score below 660 considered subprime. 

With the cost of insured losses after California wildfires reaching an estimated $40 billion, Tavares says the increase in insurance rates could stress borrowers further.

“The cost of the damage is going to spread across all consumers of those insurance companies across the country,” said Tavares. “It’s going to raise insurance rates, and it’s going to further the delinquencies that we’ve been seeing already in the high income category over the past year.”

High income earners intend to slow spending

Other recent data points to the financial stress facing higher-income consumers.

Bain’s Consumer Health Index, a data series focusing on high earners, showed a 10.8% drop in their intent to spend, driven by uncertainty around the future performance of the stock market after strong gains over the last two years. 

“We see a worrying signal recently coming from upper-income earners; their intent to spend is down, and that worries us, given their disproportionate share of discretionary spending in the United States,” said Brian Stobie, a senior director at Bain and Company, a global management consulting firm. 

The Bain Index also dipped this time last year and recovered, although not back to the previous levels. Since higher-income earners represent the majority of discretionary spending any weakness could have an outsize impact on the economy.

Signs of strength

Wages continue to grow, and the unemployment rate has remained around 4%, making the case for continued growth in consumer spending. While the rate of growth has slowed, the direction is still positive. PNC Financial Services expects consumer spending will be around 2%.  

“I think that that’s a good, solid pace that’s consistent with a good economy and a good labor market and sustainable over the longer run,” said Gus Faucher, chief economist at PNC. 

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Why some call it phantom wealth

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How Gen Z is beating Millennials in the homeownership race

Millennials have come a long way since their days of being called lazy or entitled. Despite reaching key milestones later than their parents once did, they are now wealthier than previous generations were at their age.

“Younger families in the U.S. made remarkable gains,” according to an analysis of 2022 data by the St. Louis Federal Reserve.

Collectively, millennials are now worth about $15.95 trillion, up from $3.94 trillion five years earlier, according to Federal Reserve data

Still, very few millennials would consider themselves wealthy. The disconnect between being rich on paper and feeling well off has been referred to as “phantom wealth.”  

For example, gains in the value of a home or a retirement plan can feel like phantom wealth because they are illiquid and have no bearing on day-to-day cash flow. 

Boosted by a strong jobs market and rising wages, many in this age group have purchased homes and benefited from soaring home values. To that point, the St. Louis Fed report found between 2019 and 2022, home prices jumped 44%.

Largely driven by real estate gains, the “median wealth of these younger people more than quadrupled” during this three-year period, the report said.

However, homeownership does not offer the same sort of safety cushion other investments do, noted Michael Liersch, head of advice and planning at Wells Fargo.

“Unless you are willing to downsize, you are really not going to monetize the increase in that asset,” said Liersch, especially in the case of a primary residence. “Millennials, in particular, haven’t been able to use that wealth.”

Millennials have ‘phantom wealth’

“Phantom wealth is a nonsensical term: assets either exist or they don’t,” said Brett House, an economics professor at Columbia Business School. However, there is a very real phenomenon at work.

As it turns out, “millennials experienced a sharp swing in their relative standing,” the St. Louis Fed report found.

The median wealth of older millennials, between the ages of 36 and 45, was 37% above expectations. The wealth of younger millennials and older Gen Zers, or those aged 26 to 35, exceeded expectations by 39%.

Compared to other generations, millennials are also more likely to say their income went up over the last few months and that they expect their earnings potential to increase again in the year ahead, according to another report by TransUnion.

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But even as households became wealthier, inflation and instability have left more people in the bucket of so-called HENRYs — “high earners, not rich yet,” House said.

And “the ‘HENRY’ phenomenon isn’t limited to millennials or Gen Z,” he added.

“It’s harder for every generation to feel financially comfortable when the management of so much risk related to employment, healthcare, retirement pensions, insurance, and other components of economic well-being has been shifted to individuals during a period of rapidly rising prices,” House said.

‘There is so much more to achieve’

Many millennials also say it’s harder today to make it on their own than it was for their parents when they were starting out.

They have higher student loan balances, bigger mortgages and car payments and more expensive childcare costs, explained Sophia Bera Daigle, CEO and founder of Gen Y Planning, a financial planning firm for millennials.

“Cash flow has been tight,” she said.

That makes it more difficult to set extra money aside or make long-term plans, said Bera Daigle, a certified financial planner and a member of CNBC’s Advisor Council,  “While they are making significant progress on reaching some financial goals, it still feels like there is so much more to achieve.”

However, feeling financially secure is often less about how much money you have and more about the ability to spend less than you make, experts say.

In part, higher prices have fostered the feeling of being overextended, according to CFP Kamila Elliott, co-founder and CEO of Collective Wealth Partners.

Elliott, who is also on CNBC’s FA Council, said clients often ask “Where is my money going?”

“If you feel like a lot of fixed expenses are going up, it may mean you need to cut back on the fun things,” she advised, such as eating out or taking a vacation.

“It’s going to take a little bit of an offset to have more money at the end of the month,” Elliott said.

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Here’s how to get a faster tax refund this season, experts say

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It’s official: Tax season is open for individual filers and the IRS has started to process 2024 tax returns.

If you’re expecting a refund, there are key things to know, according to tax experts.

“There are some very simple tips to get the fastest refund possible,” said Mark Steber, chief tax information officer of Jackson Hewitt Tax Services.

For most filers, the federal tax deadline this year is April 15 for returns and balances. The agency expects more than 140 million individual returns before the due date. 

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Typically, you’ll receive a tax refund if you overpaid taxes the previous year. But you could owe money if you didn’t withhold enough from your paycheck or didn’t make payments throughout the year. 

As of Dec. 27, the average refund was $3,138 for the 2024 filing season, which was slightly lower than 2023, according to the IRS.

How to get a faster tax refund 

Tax Tip: Free filing

Paper refund checks are 16 times more likely to have an issue, such as theft or misdirection, according to the U.S. Department of the Treasury’s Bureau of the Fiscal Service.

However, it’s also important to enter banking details correctly when selecting direct deposit for payment, experts say. You should always double-check routing and account numbers.

During fiscal year 2023, more than 90% of individual taxpayers filed electronically, the IRS reported.  

You need a ‘complete and accurate’ return

While many taxpayers are itching to file early, it’s important to wait until you have all the necessary tax forms, according to Elizabeth Young, director of tax practice and ethics for the American Institute of Certified Public Accountants.

You want a “complete and accurate tax return,” she said. Otherwise, the IRS could flag your filing for mistakes, which causes delays.

While many tax forms arrive in January, others won’t be ready until mid-February to March or later.

Some common tax return errors include missing or inaccurate Social Security numbers, misspelled names, entering information wrong and math mistakes, according to the IRS.

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