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IRS updates modernization plans | Accounting Today

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The Internal Revenue Service released an update Thursday of its Strategic Operating Plan, with improvements planned in services and technology for both taxpayers and tax professionals, as the Treasury and the IRS also released a report on how much they’ve accomplished on the plan over the past year.

The latest Strategic Operating Plan updates the initial SOP released last April and focuses on five key objectives: 

  • Objective 1. Dramatically improve services to help taxpayers meet their obligations and receive the tax incentives for which they are eligible.
  • Objective 2. Quickly resolve taxpayer issues when they arise.
  • Objective 3. Focus expanded enforcement on taxpayers with complex tax filings and high-dollar noncompliance to address the tax gap.
  • Objective 4. Deliver cutting-edge technology, data and analytics to operate more effectively.
  • Objective 5. Attract, retain and empower a highly skilled, diverse workforce and develop a culture that is better equipped to deliver results for taxpayers. 

“These efforts will continue to accelerate as we get deeper into the strategic operating plan and as we continue the work made possible by Inflation Reduction Act funding,” said IRS Commissioner Danny Werfel during a press conference Thursday. “By many measures we have seen an incredible amount of progress since we received this funding less than two years ago.”

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IRS Commissioner Danny Werfel speaking at American University’s Kogod School of Business

He noted that IRS employees have dramatically improved service over the past two years, especially compared to the initial years of the pandemic. “Across the IRS, we’ve made fundamental changes that have improved taxpayer services, brought new fairness to compliance efforts, launched important upgrades to our technology, and made improvements that have made the IRS a more attractive place for people to work,” said Werfel. “We are making a difference to taxpayers and the nation.”

Accounting Today asked Werfel about the improvements planned for tax professionals in the Practitioner Priority Service and other areas at the IRS.

“We have made a lot of progress, but there’s a lot more work to do,” Werfel responded. “For example, we had a tremendously positive performance on our 1040 line, our 1-800 line for 1040 filers, one of the best years we’ve ever had in terms of nearly a 90% level of service and three-minute wait times. More than 85% of every phone call the IRS receives goes through that line. But in the remaining 15%, there’s work to do to improve our performance on those phone lines, and one of them is the tax professional line. We have put in a set of initiatives that are in the updated SOP. A lot of those initiatives, including to improve our performance on the phone line, involve building out a better taxpayer [and] professional online account. Our vision for modernizing the IRS is that everyone who needs to work with the IRS can do so completely digitally if they choose. We want to get there. That means that we have to get our Individual Online Account, our Business Online Account and our Tax Professional Online Account to have all the functionality. That means that they don’t need to call us or go to a walk-in center if they don’t want to. They can do it all digitally. And so you’ll see in the report a variety of different expansion of capabilities on our Tax Professional Online Account. What that will do is it means that people will need to call us less, so that will help reduce demand on the phone line and help us perform. But also we will have happier tax pros, because they’ll have technology at their fingertips that allows them to be more efficient in getting their job done.”

The report notes that the IRS’s 2024 priority efforts include expanding the capabilities of the Tax Professional Online Account so individual tax professionals can initiate Power of Attorney and Tax Information Authorization requests for business clients; view the balance due for authorized clients; view payment activity pending, scheduled and post payment; and make payments on behalf of individual clients. 

The 2025 priority efforts for the Tax Pro Online Account will continue to expand such capabilities, by linking to a business Centralized Authorization File, enabling tax professionals to access their clients’ data and take action on behalf of a client; initiate a POA or TIA for individual clients; enable authorized tax professionals to make payments on behalf of a sole proprietor; enable authorized tax professionals to make and modify payments on behalf of individual clients; provide status updates (such as changes in refund status); and make payments and set up payment plans on behalf of their clients.

The report also points out that in January 2024, the IRS launched a new annual Tax Professional Awareness initiative to educate tax professionals on refundable credit eligibility requirements and inform them of their due diligence requirements to help taxpayers receive credits.

Key areas of focus for the IRS overall through 2025 include: 

  • Enhancing live assistance through improved efficiency in call centers, reduced backlog of paper returns and continued expanded staffing levels at Taxpayer Assistance Centers and “Pop-up Live Assistance Centers” in rural and other areas, while working to ensure taxpayers are aware of all available credits and benefits.
  • Expanding online services by expanding the features available in online accounts, including digital copies of notices, status updates, secure two-way messaging and expanded payment options.
  • Accelerating digitalization by providing up to 150 non-tax forms in digital mobile-friendly formats in addition to the 20 delivered in fiscal year 2024 as well as scanning at the point of entry virtually all paper-filed tax and information returns.
  • Simplifying notices by redesigning up to 200 notices, capturing 90% of all notice volume for individual taxpayers and initiating business process changes necessary to flexibly generate notices and reduce taxpayer burden.
  • Disrupting tax scams and schemes by coordinating with partners to identify scams and victims and improving victim assistance.
  • Modernizing foundational technology and aged programming from the point of intake of tax returns and information systems. Data security will be integrated throughout to protect the integrity of the tax system and taxpayers.
  • Modernizing how the IRS attracts, retains, develops and empowers employees, focusing on efforts to ensure they have the tools, training and culture they need to perform at their best.
  • Improving IRS employee tools by developing and integrating high priority software tools into operations to help taxpayers and improve service.
  • Ensuring fairness in enforcement through hiring and increased training in staffing areas such as those dedicated to high-income earners and large and complex partnerships. 

The IRS also plans to increase its audits of the wealthiest taxpayers, large corporations and large, complex partnerships by sizable percentages for tax year 2026: 

  • The plan highlights the IRS will nearly triple audit rates on large corporations with assets over $250 million to 22.6% in tax year 2026, up from 8.8% in tax year 2019.
  • The IRS will increase audit rates by nearly ten-fold on large, complex partnerships with assets over $10 million, going from 0.1% in 2019 to 1% in tax year 2026.
  • The IRS will increase audit rates by more than 50% on wealthy individual taxpayers with total positive income over $10 million, with audit rates going from an 11% coverage rate in 2019 to 16.5% in tax year 2026.
  • At the same time, the IRS is continuing to emphasize the agency will not increase audit rates for small businesses and taxpayers earning under $400,000, and those rates remain at historically low levels.

Werfel noted that the Strategic Operating Plan update also highlighted ongoing funding challenges. While the Inflation Reduction Act funding provides tens of billions of dollars, years of under-funding have created unique challenges for the agency. 

In addition, given current funding structures, the Strategic Operating Plan noted that the agency anticipates Business System Modernization funding provided under IRA — which are crucial for technology improvements — will run out by fiscal year 2026, so the current levels of taxpayer service won’t be able to remain supported through fiscal year 2026. That means the nearly 88% level of service delivered for taxpayers this filing season on the IRS’s main phone lines could drop back to 30% levels in 2026 — meaning seven out of 10 taxpayers wouldn’t be able to reach an IRS assistor when calling. 

“The IRS will continue focusing on making improvements and efficient use of funding,” Werfel said. “We highlight accomplishments rather than taking a victory lap because more work remains. But to stress the importance of continuing this momentum, the IRS will continue working to make a difference for the nation’s taxpayers. At the same time, it’s critical that the IRS has stable, secure funding to allow technology modernization and taxpayer service improvements to continue into the future.” 

However, the IRS also faces the threat of budget cuts. The $80 billion that the IRS was supposed to receive over 10 years under the Inflation Reduction Act of 2022 has already been reduced by approximately $20 billion as part of the deal last year to raise the debt ceiling and avoid a default.

The Biden administration’s fiscal year 2025 budget proposal proposes to restore and maintain the full IRA investment in the IRS through 2034 and avoid funding cliffs that would dramatically degrade IRS work ability in many different areas, including taxpayer services beginning in 2026 as well as technology modernization. 

To address these funding cliffs, the administration’s budget plan includes a mandatory proposal that would extend IRA funding through FY 2034. This proposal would provide $104 billion to the IRS over the 10-year budget window and is estimated to generate at least an extra $341 billion in revenue. 

The Treasury Department pointed to the uses that the IRS has already made with the extra funding.

“During the 2024 filing season, the IRS answered more than 1 million more calls than the 2023 filing season while maintaining an average wait time of just over three minutes,” said Laurel Blatchford, the Treasury Department’s chief implementation officer for the Inflation Reduction Act, during the press conference. “The new callback option made available for the 2024 filing season saved taxpayers an estimated 1.5 million hours of sitting on hold. The IRS Taxpayer Assistance Centers serve more than 780,000 taxpayers in person, an increase of more than 37% compared to 2023. The IRS launched the Simple Notice initiative to review, redesign and deploy hundreds of notices so taxpayers could better understand the actions they needed to take with an immediate focus on the most common notices that individual taxpayers receive. Thirty-one notices were deployed for the 2024 filing season.”

She noted that the IRS also enhanced many of its online tools, such as Where’s My Refund, Individual and Tax Pro Online Accounts, while also launching new online tools including the Business Tax Account for individual partners of partnerships, individual shareholders of S corporations and sole proprietors with an employer identification number. 

The IRS in August 2023 launched the Paperless Processing Initiative, which allowed taxpayers to go paperless by the 2024 filing season and e-file over a dozen additional forms. 

In addition, the IRS launched the Direct File Pilot Program to allow eligible taxpayers in 12 states with simple returns to file for free, directly with the IRS. The IRS exceeded its goal for the pilot program, with more than 140,000 taxpayers submitting accepted returns. 

Blathcford also pointed to some of the ways that the IRS strengthened individual enforcement against complex partnerships, large corporations and wealthy individuals. 

“The IRS is using IRA resources to strengthen enforcement and pursue complex partnerships, large corporations and wealthy individuals,” she said. “The IRS has launched new initiatives in each of these areas with significant success so far. They have launched new initiatives to crack down on abuse of corporate jets for personal travel, and 125,000 wealthy individuals who have not filed tax returns for years. Using artificial intelligence and advanced analytics to help select complex partnerships for audits, the IRS has launched audits at 76 of the largest partnerships with average assets of $10 billion that represent a cross-section of industries, including hedge funds, real estate investment partnerships, publicly traded partnerships, large law firms and other industries. The IRS also is launching audits of the 60 largest corporate taxpayers with average assets of $24 billion. While the IRS has made significant progress over the last year toward delivering transformational change, there’s so much work to be done in the coming years.”

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AICPA wants Congress to change tax bill

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The American Institute of CPAs is asking leaders of the Senate Finance Committee and the House Ways and Means Committee to make changes in the wide-ranging tax and spending legislation that was passed in the House last week and is now in the Senate, especially provisions that have a significant impact on accounting firms and tax professionals.

In a letter Thursday, the AICPA outlined its concerns about changes in the deductibility of state and local taxes pass-through entities such as accounting and law firms that fit the definition of “specified service trades or businesses.” The AICPA urged CPAs to contact lawmakers ahead of passage of the bill in the House and spoke out earlier about concerns to changes to the deductibility of state and local taxes for pass-through entities. 

“While we support portions of the legislation, we do have significant concerns regarding several provisions in the bill, including one which threatens to severely limit the deductibility of state and local tax (SALT) by certain businesses,” wrote AICPA Tax Executive Committee chair Cheri Freeh in the letter. “This outcome is contrary to the intentions of the One Big Beautiful Bill Act, which is to strengthen small businesses and enhance small business relief.”

The AICPA urged lawmakers to retain entity-level deductibility of state and local taxes for all pass-through entities, strike the contingency fee provision, allow excess business loss carryforwards to offset business and nonbusiness income, and retain the deductibility of state and local taxes for all pass-through entities.

The proposal goes beyond accounting firms. According to the IRS, “an SSTB is a trade or business involving the performance of services in the fields of health, law, accounting, actuarial science, performing arts, consulting, athletics, financial services, investing and investment management, trading or dealing in certain assets, or any trade or business where the principal asset is the reputation or skill of one or more of its employees or owners.”

The AICPA argued that SSTBs would be unfairly economically disadvantaged simply by existing as a certain type of business and the parity gap among SSTBs and non-SSTBs and C corporations would widen.

Under current tax law (and before the passage of the Tax Cuts and Jobs Act of 2017), it noted, C corporations could deduct SALT in determining their federal taxable income. Prior to the TCJA, owners of PTEs (and sole proprietorships that itemized deductions) were also allowed to deduct SALT on income earned by the PTE (or sole proprietorship). 

“However, the TCJA placed a limitation on the individual SALT deduction,” Freeh wrote. “In response, 36 states (of the 41 that have a state income tax) enacted or proposed various approaches to mitigate the individual SALT limitation by shifting the SALT liability on PTE income from the owner to the PTE. This approach restored parity among businesses and was approved by the IRS through Notice 2020-75, by allowing PTEs to deduct PTE taxes paid to domestic jurisdictions in computing the entity’s federal non-separately stated income or loss. Under this approved approach, the PTE tax does not count against partners’/owners’ individual federal SALT deduction limit. Rather, the PTE pays the SALT, and the partners/owners fully deduct the amount of their distributive share of the state taxes paid by the PTE for federal income tax purposes.”

The AICPA pointed out that C corporations enjoy a number of advantages, including an unlimited SALT deduction, a 21% corporate tax rate, a lower tax rate on dividends for owners, and the ability for owners to defer income. 

“However, many SSTBs are restricted from organizing as a C corporation, leaving them with no option to escape the harsh results of the SSTB distinction and limiting their SALT deduction,” said the letter. “In addition, non-SSTBs are entitled to an unfettered qualified business income (QBI) deduction under Internal Revenue Code section 199A, while SSTBs are subject to harsh limitations on their ability to claim a QBI deduction.”

The AICPA also believes the bill would add significant complexity and uncertainty for all pass-through entities, which would be required to perform complex calculations and analysis to determine if they are eligible for any SALT deduction. “To determine eligibility for state and local income taxes, non-SSTBs would need to perform a gross receipts calculation,” said the letter. “To determine eligibility for all other state and local taxes, pass-through entities would need to determine eligibility under the substitute payments provision (another complex set of calculations). Our laws should not discourage the formation of critical service-based businesses and, therefore, disincentivize professionals from entering such trades and businesses. Therefore, we urge Congress to allow all business entities, including SSTBs, to deduct state and local taxes paid or accrued in carrying on a trade or business.”

Tax professionals have been hearing about the problem from the Institute’s outreach campaign. 

“The AICPA was making some noise about that provision and encouraging some grassroots lobbying in the industry around that provision, given its impact on accounting firms,” said Jess LeDonne, director of tax technical at the Bonadio Group. “It did survive on the House side. It is still in there, specifically meaning the nonqualifying businesses, including SSTBs. I will wait and see if some of those efforts from industry leaders in the AICPA maybe move the needle on the Senate side.”

Contingency fees

The AICPA also objects to another provision in the bill involving contingency fees affecting the tax profession. It would allow contingency fee arrangements for all tax preparation activities, including those involving the submission of an original tax return. 

“The preparation of an original return on a contingent fee basis could be an incentive to prepare questionable returns, which would result in an open invitation to unscrupulous tax preparers to engage in fraudulent preparation activities that takes advantage of both the U.S. tax system and taxpayers,” said the AICPA. “Unknowing taxpayers would ultimately bear the cost of these fee arrangements, since they will have remitted the fee to the preparer, long before an assessment is made upon the examination of the return.”

The AICPA pointed out that contingent fee arrangements were associated with many of the abuses in the Employee Retention Credit program, in both original and amended return filings.

“Allowing contingent fee arrangements to be used in the preparation of the annual original income tax returns is an open invitation to abuse the tax system and leaves the IRS unable to sufficiently address this problem,” said the letter. “Congress should strike the contingent fee provision from the tax bill. If Congress wants to include the provision on contingency fees, we recommend that Congress provide that where contingent fees are permitted for amended returns and claims for refund, a paid return preparer is required to disclose that the return or claim is prepared under a contingent fee agreement. Disclosure of a contingent fee arrangement deters potential abuse, helps ensure the integrity of the tax preparation process, and ensures compliance with regulatory and ethical standards.”

Business loss carryforwards

The AICPA also called for allowing excess business loss carryforwards to offset business and nonbusiness income. It noted that the One Big Beautiful Bill Act amends Section 461(l)(2) of the Tax Code to provide that any excess business loss carries over as an excess business loss, rather than a net operating loss. 

“This amendment would effectively provide for a permanent disallowance of any business losses unless or until the taxpayer has other business income,” said letter. “For example, a taxpayer that sells a business and recognizes a large ordinary loss in that year would be limited in each carryover year indefinitely, during which time the taxpayer is unlikely to have any additional business income. The bill should be amended to remove this provision and to retain the treatment of excess business loss carryforwards under current law, which is that the excess business loss carries over as a net operating loss (at which point it is no longer subject to section 461(l) in the carryforward year).

AICPA supports provisions

The AICPA added that it supported a number of provisions in the bill, despite those concerns. The provisions it supports and has advocated for in the past include 

• Allow Section 529 plan funds to be used for post-secondary credential expenses;
• Provide tax relief for individuals and businesses affected by natural disasters, albeit not
permanent;
• Make permanent the QBI deduction, increase the QBI deduction percentage, and expand the QBI deduction limit phase-in range;
• Create new Section 174A for expensing of domestic research and experimental expenditures and suspend required capitalization of such expenditures;
• Retain the current increased individual Alternative Minimum Tax exemption amounts;
• Preserve the cash method of accounting for tax purposes;
• Increase the Form 1099-K reporting threshold for third-party payment platforms;
• Make permanent the paid family leave tax credit;
• Make permanent extensions of international tax rates for foreign-derived intangible income, base erosion and anti-abuse tax, and global intangible low-taxed income;
• Exclude from GILTI certain income derived from services performed in the Virgin
Islands;
• Provide greater certainty and clarity via permanent tax provisions, rather than sunset
tax provisions.

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On the move: HHM promotes former intern to partner

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KPMG anoints next management committee; Ryan forms Tariff Task Force; and more news from across the profession.

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Mid-year moves: Why placed-in-service dates matter more than ever for cost segregation planning

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In the world of depreciation planning, one small timing detail continues to fly under the radar — and it’s costing taxpayers serious money.

Most people fixate on what a property costs or how much they can write off. But the placed-in-service date — when the IRS considers a property ready and available for use — plays a crucial role in determining bonus depreciation eligibility for cost segregation studies.

And as bonus depreciation continues to phase out (or possibly bounce back), that timing has never been more important.

Why placed-in-service timing gets overlooked

The IRS defines “placed in service” as the moment a property is ready and available for its intended use.

For rentals, that means:

  • It’s available for move-in, and,
  • It’s listed or actively being shown.

But in practice, this definition gets misapplied. Some real estate owners assume the closing date is enough. Others delay listing the property until after the new year, missing key depreciation opportunities.

And that gap between intent and readiness? That’s where deductions quietly slip away.

Bonus depreciation: The clock is ticking

Under current law, bonus depreciation is tapering fast:

  • 2024: 60%
  • 2025: 40%
  • 2026: 20%
  • 2027: 0%

The difference between a property placed in service on December 31 versus January 2 can translate into tens of thousands in immediate deductions.

And just to make things more interesting — on May 9, the House Ways and Means Committee released a draft bill that would reinstate 100% bonus depreciation retroactive to Jan. 20, 2025. (The bill was passed last week by the House as part of the One Big Beautiful Bill and is now with the Senate.)

The result? Accountants now have to think in two timelines:

  • What the current rules say;
  • What Congress might say a few months from now.

It’s a tricky season to navigate — but also one where proactive advice carries real weight.

Typical scenarios where timing matters

Placed-in-service missteps don’t always show up on a tax return — but they quietly erode what could’ve been better results. Some common examples:

  • End-of-year closings where the property isn’t listed or rent-ready until January.
  • Short-term rentals delayed by renovation punch lists or permitting hang-ups.
  • Commercial buildings waiting on tenant improvements before becoming operational.

Each of these cases may involve a difference of just a few days — but that’s enough to miss a year’s bonus depreciation percentage.

Planning moves for the second half of the year

As Q3 and Q4 approach, here are a few moves worth making:

  • Confirm the service-readiness timeline with clients acquiring property in the second half of the year.
  • Educate on what “in service” really means — closing isn’t enough.
  • Create a checklist for documentation: utilities on, photos of rent-ready condition, listings or lease activity.
  • Track bonus depreciation eligibility relative to current and potential legislative shifts.

For properties acquired late in the year, encourage clients to fast-track final steps. The tax impact of being placed in service by December 31 versus January 2 is larger than most realize.

If the window closes, there’s still value

Even if a property misses bonus depreciation, cost segregation still creates long-term savings — especially for high-income earners.

Partial-year depreciation still applies, and in some cases, Form 3115 can allow for catch-up depreciation in future years. The strategy may shift, but the opportunity doesn’t disappear.

Placed-in-service dates don’t usually show up on investor spreadsheets. But they’re one of the most controllable levers in maximizing tax savings. For CPAs and advisors, helping clients navigate that timing correctly can deliver outsized results.

Because at the end of the day, smart tax planning isn’t just about what you buy — it’s about when you put it to work.

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