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IRS updates modernization plans | Accounting Today

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The Internal Revenue Service released an update Thursday of its Strategic Operating Plan, with improvements planned in services and technology for both taxpayers and tax professionals, as the Treasury and the IRS also released a report on how much they’ve accomplished on the plan over the past year.

The latest Strategic Operating Plan updates the initial SOP released last April and focuses on five key objectives: 

  • Objective 1. Dramatically improve services to help taxpayers meet their obligations and receive the tax incentives for which they are eligible.
  • Objective 2. Quickly resolve taxpayer issues when they arise.
  • Objective 3. Focus expanded enforcement on taxpayers with complex tax filings and high-dollar noncompliance to address the tax gap.
  • Objective 4. Deliver cutting-edge technology, data and analytics to operate more effectively.
  • Objective 5. Attract, retain and empower a highly skilled, diverse workforce and develop a culture that is better equipped to deliver results for taxpayers. 

“These efforts will continue to accelerate as we get deeper into the strategic operating plan and as we continue the work made possible by Inflation Reduction Act funding,” said IRS Commissioner Danny Werfel during a press conference Thursday. “By many measures we have seen an incredible amount of progress since we received this funding less than two years ago.”

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IRS Commissioner Danny Werfel speaking at American University’s Kogod School of Business

He noted that IRS employees have dramatically improved service over the past two years, especially compared to the initial years of the pandemic. “Across the IRS, we’ve made fundamental changes that have improved taxpayer services, brought new fairness to compliance efforts, launched important upgrades to our technology, and made improvements that have made the IRS a more attractive place for people to work,” said Werfel. “We are making a difference to taxpayers and the nation.”

Accounting Today asked Werfel about the improvements planned for tax professionals in the Practitioner Priority Service and other areas at the IRS.

“We have made a lot of progress, but there’s a lot more work to do,” Werfel responded. “For example, we had a tremendously positive performance on our 1040 line, our 1-800 line for 1040 filers, one of the best years we’ve ever had in terms of nearly a 90% level of service and three-minute wait times. More than 85% of every phone call the IRS receives goes through that line. But in the remaining 15%, there’s work to do to improve our performance on those phone lines, and one of them is the tax professional line. We have put in a set of initiatives that are in the updated SOP. A lot of those initiatives, including to improve our performance on the phone line, involve building out a better taxpayer [and] professional online account. Our vision for modernizing the IRS is that everyone who needs to work with the IRS can do so completely digitally if they choose. We want to get there. That means that we have to get our Individual Online Account, our Business Online Account and our Tax Professional Online Account to have all the functionality. That means that they don’t need to call us or go to a walk-in center if they don’t want to. They can do it all digitally. And so you’ll see in the report a variety of different expansion of capabilities on our Tax Professional Online Account. What that will do is it means that people will need to call us less, so that will help reduce demand on the phone line and help us perform. But also we will have happier tax pros, because they’ll have technology at their fingertips that allows them to be more efficient in getting their job done.”

The report notes that the IRS’s 2024 priority efforts include expanding the capabilities of the Tax Professional Online Account so individual tax professionals can initiate Power of Attorney and Tax Information Authorization requests for business clients; view the balance due for authorized clients; view payment activity pending, scheduled and post payment; and make payments on behalf of individual clients. 

The 2025 priority efforts for the Tax Pro Online Account will continue to expand such capabilities, by linking to a business Centralized Authorization File, enabling tax professionals to access their clients’ data and take action on behalf of a client; initiate a POA or TIA for individual clients; enable authorized tax professionals to make payments on behalf of a sole proprietor; enable authorized tax professionals to make and modify payments on behalf of individual clients; provide status updates (such as changes in refund status); and make payments and set up payment plans on behalf of their clients.

The report also points out that in January 2024, the IRS launched a new annual Tax Professional Awareness initiative to educate tax professionals on refundable credit eligibility requirements and inform them of their due diligence requirements to help taxpayers receive credits.

Key areas of focus for the IRS overall through 2025 include: 

  • Enhancing live assistance through improved efficiency in call centers, reduced backlog of paper returns and continued expanded staffing levels at Taxpayer Assistance Centers and “Pop-up Live Assistance Centers” in rural and other areas, while working to ensure taxpayers are aware of all available credits and benefits.
  • Expanding online services by expanding the features available in online accounts, including digital copies of notices, status updates, secure two-way messaging and expanded payment options.
  • Accelerating digitalization by providing up to 150 non-tax forms in digital mobile-friendly formats in addition to the 20 delivered in fiscal year 2024 as well as scanning at the point of entry virtually all paper-filed tax and information returns.
  • Simplifying notices by redesigning up to 200 notices, capturing 90% of all notice volume for individual taxpayers and initiating business process changes necessary to flexibly generate notices and reduce taxpayer burden.
  • Disrupting tax scams and schemes by coordinating with partners to identify scams and victims and improving victim assistance.
  • Modernizing foundational technology and aged programming from the point of intake of tax returns and information systems. Data security will be integrated throughout to protect the integrity of the tax system and taxpayers.
  • Modernizing how the IRS attracts, retains, develops and empowers employees, focusing on efforts to ensure they have the tools, training and culture they need to perform at their best.
  • Improving IRS employee tools by developing and integrating high priority software tools into operations to help taxpayers and improve service.
  • Ensuring fairness in enforcement through hiring and increased training in staffing areas such as those dedicated to high-income earners and large and complex partnerships. 

The IRS also plans to increase its audits of the wealthiest taxpayers, large corporations and large, complex partnerships by sizable percentages for tax year 2026: 

  • The plan highlights the IRS will nearly triple audit rates on large corporations with assets over $250 million to 22.6% in tax year 2026, up from 8.8% in tax year 2019.
  • The IRS will increase audit rates by nearly ten-fold on large, complex partnerships with assets over $10 million, going from 0.1% in 2019 to 1% in tax year 2026.
  • The IRS will increase audit rates by more than 50% on wealthy individual taxpayers with total positive income over $10 million, with audit rates going from an 11% coverage rate in 2019 to 16.5% in tax year 2026.
  • At the same time, the IRS is continuing to emphasize the agency will not increase audit rates for small businesses and taxpayers earning under $400,000, and those rates remain at historically low levels.

Werfel noted that the Strategic Operating Plan update also highlighted ongoing funding challenges. While the Inflation Reduction Act funding provides tens of billions of dollars, years of under-funding have created unique challenges for the agency. 

In addition, given current funding structures, the Strategic Operating Plan noted that the agency anticipates Business System Modernization funding provided under IRA — which are crucial for technology improvements — will run out by fiscal year 2026, so the current levels of taxpayer service won’t be able to remain supported through fiscal year 2026. That means the nearly 88% level of service delivered for taxpayers this filing season on the IRS’s main phone lines could drop back to 30% levels in 2026 — meaning seven out of 10 taxpayers wouldn’t be able to reach an IRS assistor when calling. 

“The IRS will continue focusing on making improvements and efficient use of funding,” Werfel said. “We highlight accomplishments rather than taking a victory lap because more work remains. But to stress the importance of continuing this momentum, the IRS will continue working to make a difference for the nation’s taxpayers. At the same time, it’s critical that the IRS has stable, secure funding to allow technology modernization and taxpayer service improvements to continue into the future.” 

However, the IRS also faces the threat of budget cuts. The $80 billion that the IRS was supposed to receive over 10 years under the Inflation Reduction Act of 2022 has already been reduced by approximately $20 billion as part of the deal last year to raise the debt ceiling and avoid a default.

The Biden administration’s fiscal year 2025 budget proposal proposes to restore and maintain the full IRA investment in the IRS through 2034 and avoid funding cliffs that would dramatically degrade IRS work ability in many different areas, including taxpayer services beginning in 2026 as well as technology modernization. 

To address these funding cliffs, the administration’s budget plan includes a mandatory proposal that would extend IRA funding through FY 2034. This proposal would provide $104 billion to the IRS over the 10-year budget window and is estimated to generate at least an extra $341 billion in revenue. 

The Treasury Department pointed to the uses that the IRS has already made with the extra funding.

“During the 2024 filing season, the IRS answered more than 1 million more calls than the 2023 filing season while maintaining an average wait time of just over three minutes,” said Laurel Blatchford, the Treasury Department’s chief implementation officer for the Inflation Reduction Act, during the press conference. “The new callback option made available for the 2024 filing season saved taxpayers an estimated 1.5 million hours of sitting on hold. The IRS Taxpayer Assistance Centers serve more than 780,000 taxpayers in person, an increase of more than 37% compared to 2023. The IRS launched the Simple Notice initiative to review, redesign and deploy hundreds of notices so taxpayers could better understand the actions they needed to take with an immediate focus on the most common notices that individual taxpayers receive. Thirty-one notices were deployed for the 2024 filing season.”

She noted that the IRS also enhanced many of its online tools, such as Where’s My Refund, Individual and Tax Pro Online Accounts, while also launching new online tools including the Business Tax Account for individual partners of partnerships, individual shareholders of S corporations and sole proprietors with an employer identification number. 

The IRS in August 2023 launched the Paperless Processing Initiative, which allowed taxpayers to go paperless by the 2024 filing season and e-file over a dozen additional forms. 

In addition, the IRS launched the Direct File Pilot Program to allow eligible taxpayers in 12 states with simple returns to file for free, directly with the IRS. The IRS exceeded its goal for the pilot program, with more than 140,000 taxpayers submitting accepted returns. 

Blathcford also pointed to some of the ways that the IRS strengthened individual enforcement against complex partnerships, large corporations and wealthy individuals. 

“The IRS is using IRA resources to strengthen enforcement and pursue complex partnerships, large corporations and wealthy individuals,” she said. “The IRS has launched new initiatives in each of these areas with significant success so far. They have launched new initiatives to crack down on abuse of corporate jets for personal travel, and 125,000 wealthy individuals who have not filed tax returns for years. Using artificial intelligence and advanced analytics to help select complex partnerships for audits, the IRS has launched audits at 76 of the largest partnerships with average assets of $10 billion that represent a cross-section of industries, including hedge funds, real estate investment partnerships, publicly traded partnerships, large law firms and other industries. The IRS also is launching audits of the 60 largest corporate taxpayers with average assets of $24 billion. While the IRS has made significant progress over the last year toward delivering transformational change, there’s so much work to be done in the coming years.”

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IRS layoffs expected despite tax season assurances

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The Internal Revenue Service is reportedly planning layoffs of thousands of first-year probationary employees in the midst of tax season, perhaps as soon as this week.

The layoffs are set to occur despite assurances that the IRS would wait until May 15, a month after the end of tax season, before it would accept voluntary buyout offers under the Trump administration’s “deferred resignation” program. The administration instead moved to end that program last week soon after a federal judge allowed it to proceed. The buyout offer was accepted by approximately 75,000 federal employees.

The IRS and the National Treasury Employees Union did not immediately respond to requests for comment, but multiple news outlets, including the Associated Press, the New York Times, the Washington Post, NBC News and Fox News have reported on the plans. The cuts come after a team from the Elon Musk-led Department of Government Efficiency reportedly met with top IRS officials and sought access to sensitive taxpayer information that is normally closely guarded by IRS employees. 

The American Institute of CPAs released a statement Sunday stressing  the need for the IRS to have the ability to meet the needs of taxpayers and tax preparers during this filing season:

“For many years, one of the top priorities at the AICPA has been to promote efforts that ensure the IRS has the appropriate resources to meet the needs of taxpayers and preparers,” said the AICPA. “Our goal is to support taxpayers and our members during times of uncertainty and to provide guidance to help navigate any changes that may affect critical, time-sensitive interactions with the IRS. Many are concerned with potential challenges that could arise from recent changes throughout government. While there is a lot of speculation and many unknowns, the AICPA is actively monitoring the situation and engaging with IRS leadership and other key stakeholders to understand and mitigate the impact of these changes on IRS services. IRS service levels and modernization efforts have seen progress since the COVID-19 pandemic and we are committed to seeing those efforts continue. Americans deserve a fully functioning agency that can be respected by taxpayers and their preparers, thereby allowing them to comply with their tax obligations.”

The move to fire the probationary employees at the IRS comes as the Trump administration and DOGE have begun widespread layoffs at other departments of the federal government, not only of first-year employees, but of longer-serving employees who had earned civil service protections, along with effective shutdowns of agencies such as the U.S. Agency for International Development and the Consumer Financial Protection Bureau. That has prompted lawsuits and protests in Washington, D.C., and other cities across the country, but the layoffs have been paused at the CFPB for now by a federal judge. The same could happen with the IRS.

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Expect a tempest in tax under Trump

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Expect plenty of changes in the world of tax under the new administration.

On Inauguration Day, President Donald Trump signed an executive order calling for a longer hiring freeze at the Internal Revenue Service than he was imposing on other federal agencies, as well as another executive order rejecting U.S. participation in the Organization for Economic Cooperation and Development’s two-pillar global tax framework. He also called for sending armed IRS agents to patrol the Mexican border, which the Department of Homeland Security later requested of the Treasury Department. 

Republicans in Congress are currently negotiating the contours of an extension of Trump’s signature tax legislation, the Tax Cuts and Jobs Act of 2017, along with his campaign promises of exempting certain kinds of income, such as tips, Social Security income and overtime, from taxes. 

Mark Everson, a former IRS commissioner who is currently vice chairman of Alliant, a tax consulting firm in Washington, D.C., believes the administration under Treasury Secretary Scott Bessent will focus on the international front with tariffs and sanctions.

“It will be relatively more aggressive in the international arena,” said Everson. However, he believes the OECD tax deal would only be implemented through an act of Congress in the aftermath of Trump’s executive order.

(For insights on the new administration’s impact on other areas of regulation, like the PCAOB, see our feature article.)

He also expects to see changes at the IRS, with less emphasis on enforcement and diversity, equity and inclusion programs. “Consistent with the move against DEI, my guess would be a return to enforcement without scrutiny of results by racial grouping,” said Everson. “There’s a lot of discussion of the impact disproportionately on minorities through the Earned Income Tax Credit in terms of audit rates. I don’t think that will be considered in this approach going forward, given what they’ve already done with the abolition of the DEI offices, including, as I understand it, at the service.”

However, he expects to see continuing improvements in taxpayer service. “I do think that there will be common ground in terms of emphasis on service improvements,” said Everson. “I’m not suggesting that everything at the IRS is going to stop. Hardly. The Republicans feel very strongly about the need for good service, and I think that will be a focus of the administration once, presumably, Commissioner [Billy] Long is in office. I think there will be continuation and a great deal of focus on privacy versus efficiency. They’ll want to make the improvements on the system side, which are already underway, but I do think there will be a great deal of focus on privacy.”

Hiring freeze

The hiring freeze at the IRS could be a concern, however. 

“Will they be able to maintain adequate personnel? Time will tell on that, but I think we’ll know fairly quickly,” said Everson. “The filing season has already started, and I think that the impact of departures on the workforce will be felt over time. I’m not overly concerned about the filing season, per se. Over a period of time, if people are leaving government — and the IRS does have a very high component of people who have been working from home — because that is no longer allowed, what will the impact be there? That’s very much in the mix, but it will take time to feel the effects of that.”

He expects to see more of a focus at the IRS on process in terms of enforcement activities. Trump’s proposal to create an “External Revenue Service” to collect tariffs and duties could also introduce complications, since many of those functions are already performed at the Department of Homeland Security rather than the Treasury Department.

Billy Long speaking at a Donald Trump campaign event
Former Representative Billy Long, a Republican from Missouri, speaking at a Donald Trump campaign event

Al Drago/Bloomberg

After the election, Trump named former Rep. Billy Long, R-Missouri, to be the next IRS commissioner, even though IRS Commissioner Danny Werfel’s term was scheduled to run until November 2027. That prompted Werfel to announce his last day would be on Jan. 20, coinciding with Inauguration Day. When he was in Congress, Long had sponsored a bill to abolish the IRS and replace it with a consumption-based tax known as the Fair Tax. In January, a group of 12 Republican lawmakers revived the bill as the Fair Tax Act of 2025.

The Trump administration and Republicans in Congress have been moving to claw back at least half of the $80 billion in extra funding under the Inflation Reduction Act from the IRS’s enforcement efforts, which had been targeting large partnerships and corporations, as well as high-wealth individuals, for increased audits. That could affect the reliance of the agency on doing centralized partnership audits, which were allowed under the Bipartisan Budget Act of 2015, but have only recently begun being used.

“Without the IRA funding — and as it stands today, there’s no funding coming from any additional sources — it is certainly less likely that the IRS will be able to conduct effective audits of partnerships,” said Colin Walsh, principal and practice leader of tax advocacy and controversy services at Top 10 Firm Baker Tilly. “Something could change tomorrow, and Billy Long could become commissioner and figure out a different way to finance it. Billy Long will have his own ideas, and we’re all curious to see how he’d like to build the IRS. There’s a big push to get federal workers back into the office. What impacts might that have? Maybe the theory could be that people working in an office are going to be more effective and more efficient than people working remotely. I don’t think at this stage we can even predict, if Billy Long becomes the commissioner, what that will look like, but we can say that it is going to be different. I think comfortably, we could say it’s going to be different than what it would have been like if the IRS had $80 billion and Danny Werfel, versus $40 billion and Billy Long. It is different objectively.”

“It doesn’t mean that it will necessarily be less stringent,” he noted. “We just don’t know, whereas six months ago, we all had a pretty good idea of where this was headed, because the IRS was explicit in saying what they were going to do, creating a partnership audit task force, auditing 80 of the largest partnerships, and in practice, we were seeing that last year.”

The IRS and the Treasury may also cut back on labeling tax transactions such as micro-captive insurance as “transactions of interest.”

“The IRS lost all those cases on making things transactions of interest or reportable transactions by notice,” said Bill Smith, managing director of the national tax office at Top 25 Firm CBIZ Advisors. “They now have to go through the regulatory process, with proposed regulations, a notice and comment period, all of that. Having nothing to do with the change of administration, they suffered a pretty serious setback there. They suffered a setback with the elimination of Chevron deference. It’s all taxpayer favorable, but is it good, sound policy? The IRS collects something like 97% of the revenue for the United States. I don’t know if Elon Musk is going to be able to cut that much out. If you’re going to eliminate a lot of the income, you’d better start eliminating the expenses too.”

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Virginia adds additional path to CPA licensure

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Virginia, Pennsylvania and Minnesota made headway this week in adding alternative paths to CPA licensure.

The Virginia House and Senate passed legislation Monday, backed by the Virginia Society of CPAs, that creates an additional pathway to licensure and ensures practice mobility for out-of-state CPAs, effective Jan. 1, 2026. This makes it the second state, behind Ohio, to create a new CPA pathway.

HB 2042 and SB 1042 allow CPA candidates to achieve licensure with a baccalaureate degree with the required accounting coursework, two years of experience and passing the CPA exam. Candidates can still follow the older pathway, which entails 150 hours of education, one year of experience and passing the exam, but “the new path allows accountants to opt for more real-world experience rather than take an additional 30 hours of education,” according to a news release.

“Increasing the options accountants have to become licensed has been a major focus of the VSCPA and the profession nationwide,” VSCPA president and CEO Stephanie Peters said in a statement. “With declining college enrollments and new majors like data analytics, the competition to attract students to the accounting profession is strong. Corporations can’t run without finance teams, and businesses rely on their CPAs for valuable tax planning and strategic advice. It’s crucial we develop new ways to get accountants licensed as CPAs to become the trusted business advisors that help keep our economy running.”

The VSCPA worked with Del. Holly Seibold, D-Fairfax, and Sen. Adam Ebbin, D-Fairfax, with support from VSCPA member and Del. Joe McNamara, CPA, R-Roanoke. Both bills passed the full General Assembly unanimously. The VSCPA does not currently see any barriers to Gov. Glenn Youngkin singing the legislation. 

Virginia state capitol
Virginia State Capitol

Martin Kraft

Pennsylvania and Minnesota

Pennsylvania introduced a Senate bill to add an extra pathway to CPA licensure, allowing CPA candidates to achieve licensure with 120 college credits, two years of relevant work experience verified by a Pennsylvania CPA and passing the CPA exam. The existing pathway requiring 150 credits is still available for candidates.

“At a time when the accounting profession faces a variety of pipeline challenges, it is crucial to create innovative pathways that meet the needs of today’s workforce while safeguarding the public trust and high standards that define the CPA designation,” PICPA CEO Jennifer Cryder said in a statement.

“We believe these updates are critical to the future of the accounting profession,” she added. “By working together with our stakeholders, we can modernize licensure laws without compromising the core principles that define the CPA profession.”

The initial memo introducing the bill was led by Sen. Scott Hutchinson, R-Venango, and Sen. Nick Pisciottano, CPA-inactive, D-Allegheny. A companion bill is set to be introduced in the state House by Rep. Ben Sanchez, D-Montgomery, and Rep. Keith Greiner, CPA, R-Lancaster.

Meanwhile, Minnesota introduced a Senate bill to add two more pathways to licensure, which would allow CPA candidates to achieve licensure with a bachelor’s degree along with two years of general work experience and passing the CPA exam, or a master’s degree with one year of experience and passing the exam.

The legislation also ensures automatic practice mobility and changes regulations to make the Minnesota State Board of Accountancy the entity determining substantial equivalency, not NASBA’s National Quality Appraisal Service.

A companion bill in the Minnesota House is expected to be introduced later this week.

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