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Practice Profile: Don’t call it a ‘tax season’ at Account Sense

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Account Sense founder & CEO Jennifer Mitchell (center) and her team
Account Sense founder & CEO Jennifer Mitchell (center) and her team

richard Breshears

Jennifer Mitchell tries not to say the words “tax season.” She is retraining herself and her staff of 11 at Washington State-based firm Account Sense to think of busy season differently, but she’s also designed it to be different.

Starting last year, Mitchell shifted her team to a scheduled model of working on tax returns over multiple months instead of handling them as clients submit them, to cut down on the usual congestion.

“Everybody is scheduled a month,” she shared. “We explain how extensions work and we plan throughout the year so there’s no surprises and our team has no overtime to work. And we don’t have ‘bore season,’ which is sometimes worse. This is our second year doing it. We didn’t lose hardly any clients to it. We thought some would be mad about being extended, but we scheduled everyone out.”

Clients, in fact, were given more personalized service under this model, Mitchell reports: “It used to be, anyone who was available would do taxes, but now we know when it’s coming in, and we assign a team. [Clients] work with the same two people throughout the year, every year, and they know what’s going on. It’s far more personalized and we can invest more into people, and getting their tax return out the door.”

As Account Sense enters its second season — Mitchell now refers to it as “filing” or “planning” season — under this model, the firm will also be adjusting its offering into mandated service bundles.

“Part two of the scheduled season is packages; bringing people on for planning,” she explained. “It’s really interesting: We never forced people [to select a service package], but we were here if you need us. Part of implementing it this year is they have to decide which package they want. There are varying levels of planning opportunities for a client — from a couple touch-bases a year to monthly meetings if you want to … . They don’t have the option to not meet with us for planning. It’s the newest piece we’re rolling out this year; it polishes off what we did last year. People have questions, but seem to love it. It’s what they’ve been wanting this whole time but didn’t know how to ask for it, or if we offered it.”

In both phases, Mitchell’s new model was born of trying to solve the problem of burnout.

“I would hire a young person and say, ‘Tax season is hard, you work long hours, but summer is kind of nice. Less hours and a lot of vacation time.’ They’d say that’s just fine. But year after year, literally, they would quit and say ‘This is too hard, I don’t want this for my family.’ After three years of this, I refocused. I can’t keep hiring and losing people. They love the business, love working for me, love the clients, but hated the hours. There’s got to be a solution for that.”

Already a consumer of many books, podcasts and social channels covering the profession, Mitchell picked up “nuggets of information” and brainstormed her new method for tax returns.

After last year’s inaugural season, “we didn’t lose anybody,” she said. “The staff is so grateful and it’s exciting. One gal I hired brand-new last season, she teases me that I promised her happiness. She said we came through on that; she’s thrilled to be here and has good work-life balance. We shared this with the state society CPA chapter and we already have people reaching out to me wanting to come work for me. It feels really rewarding.”

Something specialized

Mitchell describes a similar feeling with another intentional goal she set for Account Sense. In recent years, the firm has made a push to serve women-owned businesses, which now make up just under half of its new client list.

“Deep in my heart, I’m touched to see anything — products, services — with women owners,” Mitchell explained. “I never really acted on it, but I always felt it. Probably two years ago, when we were restructuring the firm, we were figuring out: Who do we really love to serve? And [we wanted to work] with those people to feel good every day about the work we do. Operations and management and I were brainstorming. We love working with women — not to be feminist or anti-men — but we brainstormed that we like building relationships and connections with clients, to explain things to them and help them. They motivate us as much as we motivate them. It felt so good and so right putting the marketing out there [targeting women-owned businesses]. We still have a lot of male business owners. But I have a special place in my heart for women.”

Of course, as a female business owner herself, and a member of local professional women’s group Powerful Connections, Mitchell offers this perspective in advising this burgeoning clientele.

These women-owned businesses span industries, she said, including everything from traditionally male-dominated fields like construction and engineering, to women who are building real estate empires or penetrating the growing niche of medical spas. With that latter industry, Mitchell has found more than one connective thread.

“Medspa and dermatology practice owners, much of the time, are women-owned,” she shared. “The industry is growing so quickly, and changing just like accounting. They don’t want burnout, so they are leaving hospitals and starting their own spas, which is better for work-life balance … . There are a lot of similarities for what I changed in my business when I was done with burnout and what they’re doing. My operations manager used to work as a practice manager in a derm practice, so she knows all the insights. My team, all our accounting and tax work, it’s a perfect specialty for us. We’re doing specialized marketing.”

Like Account Sense’s transition to a scheduled filing season, homing in on specific clients is a change from the firm’s mission when Mitchell first established it as a solo practice in 2006 and grew it through grassroots marketing, getting her face on billboards and her voice on local radio. Through this exposure, the firm eventually expanded to 1,000 clients, but over the last four to five years Mitchell has strategically shaved that down to about 500 — and hopes to eventually cut it down to 350.

“The history of the firm was more clients — we work with everybody and anybody,” she explained. “The last few years, there’s more of a focus on who best to serve, so we get a lot out of it, too.”

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Accounting

Tariffs collide with taxes in Trump bill

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The tax reconciliation bill making its way through Congress is expected to add trillions of dollars to the national debt, but the Trump administration hopes to offset the cost through income from tariffs. Accountants are helping worried companies deal with the possible fallout.

“Obviously, tariffs create a lot of uncertainty,” said Tom Alongi, a partner and U.S. national manufacturing practice leader at UHY, a Top 50 Firm based in Farmington Hills, Michigan. “But with uncertainty for U.S. manufacturers, it creates a lot of opportunity. And for those that are contract manufacturers that use a lot of offshoring, it creates a tremendous amount of angst, especially among the auto industry that really over the last three decades has turned into a global supply chain as we’ve been in a race to the bottom to reduce costs.”

UHY has been helping CFOs deal with the changing tariff policies coming out of the White House. “A lot of companies don’t even realize how deep some of their supply chain and where some of their raw material and purchased components ultimately originate,” said Alongi. 

That involves quantifying the impact, understanding the origin of components and raw materials, and where that fits in the Harmonized System that’s administered by the International Trade Administration, making sure everything is classified correctly. 

The Trump administration hopes to convince more companies to relocate their manufacturing operations to the U.S. But companies are also looking at changing their sourcing to other countries if they’ve been relying too heavily on Chinese-made supplies amid the ever-changing tariff pronouncements.

“That uncertainty does create challenges within our clients of allocation of capital,” said Alongi. “Do I make big bets to transition if I have a huge amount of risk that is isolated in a certain country? What do we potentially do to mitigate that risk?”

Auto manufacturers need to look at the proposed changes to tax credits in the tax bill, including reductions in electric vehicle tax credits and other tax incentives for renewable energy.

“I always knew that it is a great alternative source that fits certain consumers, but I never believed that it was going to take over the world,” said Alongi, who has been driving an EV for over seven years. “The tax credits create a behavior, and they incentivize people to drive electric.” 

The shortcomings in the national infrastructure for charging EV batteries disincentivize broader takeup, and the disappearance of the tax credits would make the vehicles even less affordable.

CBIZ, a Top 10 Firm based in Cleveland, launched an Integrated Tariff Solutions program earlier this month for its clients nationwide, offering support across finance, operations, supply chain strategy, tax and compliance. 

“Like so many other middle-market companies, certainly the larger companies, in this environment, there’s more demand for advice on mitigating exposure,” said Mark Baran, managing director of CBIZ’s National Tax Office. “Tariffs have been relatively low for a long time, and now the supply chain, pricing, vendor relationships and locations of where goods are manufactured need a fresh look.”

Different industries are looking for help, including manufacturing, construction and import. “They’re really looking at how to mitigate these costs, which don’t appear to be slowing down,” said Baran. “It could be temporary, but it’s not right now. So we have developed a number of different avenues to assist our clients, whether it’s evaluating inventory and how to properly account for inventory, whether it’s seeking to help them find locations in the U.S. if they want to bring their manufacturing back to the U.S. and do that in a tax efficient manner. We’re looking at intercompany transactions and layering transfer pricing concepts onto customs, seeing if we could help with savings in that regard. Depending upon what a client does and their structure, there’s probably a number of ways you can tackle tariffs and get ahead of it. “

Customs valuations are important. “It’s really ensuring that you have an accurate customs valuation, and oftentimes that wasn’t looked at accurately, and there are savings that can result from that,” said Baran. “These are considered an intercompany framework, oftentimes on the businesses that are most impacted by this. Looking at that structure is another way of doing this, not just not just transfer pricing, but location-based analysis. It’s taking what has been decades of international tax knowledge and layering on customs, and that’s providing a framework that’s been tested and works and is valuable.”

Baran has also been keeping a close eye on developments with the overall tax legislation. House Republicans have come under pressure from President Trump to finalize the bill this week, but that won’t be the end of the story. “What’s waiting for them at the Senate tells me that this bill may not look the same because there’s already opposition from the Senate, and the Senate has a lot of rules that they need to follow,” said Baran. “The Senate has concerns, and the Senate instructions in the budget reconciliation concurrent resolution are very different than the House, so you may have a House and a Senate that’s producing two completely different bills. While it’s nice to report and discuss all of the changes that are coming out of the House, I think people should just keep in mind that the Senate is next, and do not assume that they will follow suit. So the ultimate bill that’s eventually produced is going to look a lot different than it does now.”

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Accounting

Fastest-growing accounting firms spend double on marketing

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The fastest-growing accounting firms spend twice as much on their marketing budget than all other firms, according to a new study.

The Association for Accounting Marketing, in collaboration with the Hinge Research Institute, surveyed over 87 firms — representing 1,037 offices and 66,000 employees — about the drivers behind the marketing performance of the fastest-growing firms. 

High-growth firms invest two-thirds more in employer branding and recruiting, and they budget more for conferences and events, the data found. 

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When it comes to marketing budgets, the fastest-growing firms spent 2.1% of their revenue versus low-growth firms, which spent 1%. Some of that money is invested in marketing teams. High-growth firms have a higher ratio of marketing staff to full-time equivalents (1:49) compared to other firms (1:57). However, the average salary of a high-growth firm team member is 27% less than at the slowest-growing firms. 

“When it comes to marketing, the accounting industry tends to be risk averse and invests less than most other professional services industries,” Liz Harr, managing partner at Hinge, said in a statement. “But the data shows that those that spend more on marketing are getting superior results.”

High-growth firms also spend 66% more on recruiting talent and developing their employer brands — the reputation, culture, employee experiences and marketing that entices potential hires to choose their firm over another — than low-growth firms. 

(Read more: “The 2025 Fastest-Growing Firms”)

Finally, the fastest-growing firms spend 21% more of their marketing budget on conferences and other in-person events than their peers, with high-growth firms allocating 30% of their budget versus low-growth firms allocating 25%. 

“Today’s high-performing accounting firms are taking a somewhat more balanced approach to marketing,” AAM president Laura Metz said in a statement. “Digital and content marketing budgets are on the rise, but perhaps more than anything, high-growth firms are focused on nurturing relationships in person, whether at industry conferences or their own client appreciation events. These gatherings aren’t just line items, they’re growth strategies where the strongest connections, best leads and boldest brand moments take shape.”

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Trump says tax bill ‘close’ as holdouts threaten to sink it

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President Donald Trump said his massive tax package is close to being finalized, having notched a deal over the state and local tax deduction, but the White House has yet to win over a faction of conservatives who want more austere spending cuts.

“We’re doing very well. It’s very close,” Trump told reporters Wednesday.

House Speaker Mike Johnson announced Wednesday that he had an agreement with lawmakers from high-tax states to increase the limit on the SALT deduction to $40,000. 

“The members of the SALT caucus negotiated yesterday in good faith,” Representative Mike Lawler, a New York Republican, told Bloomberg Television. “We settled on something that we believe in, we support.”

However, several hardline Republicans said House GOP leaders aren’t honoring concessions the White House promised them and are threatening to tank the bill. 

But the White House says they never made a deal, instead presenting some of the conservative holdouts with a menu of policy options that the Trump administration can live with, a White House official said. 

The White House made clear to conservatives they would have to persuade their moderate colleagues to sign onto those ideas, the official said, a challenging feat given Republicans’ narrow and fractious House majority.

Trump and Johnson plan to meet with some of the ultraconservative lawmakers at the White House at 3 p.m., a person familiar with the plans said. That meeting will be an opportunity to strike a deal, the Trump official said.

Ultraconservative Representative Andy Harris of Maryland cast the conversations with the White House as a “midnight deal” for deeper cuts in Medicaid and faster elimination of Biden-era clean energy tax breaks.

“I’m sorry, but that’s a pay grade above the speaker,” Harris said. 

Harris said the bill doesn’t reflect that agreement and hardliners will block the package if it comes to a vote. Representative Ralph Norman, an ultraconservative from South Carolina, said the bill “doesn’t have the votes. It’s not even close.”

Freedom Caucus members said they aren’t moving the goal posts by asking for more spending cuts than the budget outline they already voted for. They said they want to rearrange the spending cuts to focus on ending “abuse” in Medicaid and immediately ending green energy tax breaks.

House Republicans leaders are also planning to accelerate new Medicaid work requirements to December 2026 from 2029 in a bid to satisfy ultraconservatives, according to a lawmaker familiar with the discussions. 

How deeply to cut safety-net programs such as food assistance and Medicaid health coverage for the poor and disabled has been a sticking point in reaching agreement on Trump’s tax bill, as Johnson attempts to navigate a narrow and fractious majority.

Harris and Norman spoke shortly after Johnson announced the SALT agreement on CNN. 

Johnson said there is “a chance” the package could come to a vote Wednesday.

But several ultraconservatives cast doubt on that. “There’s a long way to go,” said Representative Chip Roy of Texas, another Republican hardliner.

The speaker can only lose a handful of votes and still pass the bill, which is the centerpiece of Trump’s legislative agenda.

The $40,000 SALT limit would phase out for annual incomes greater than $500,000 for the 10-year length of the bill, Lawler said. The income phaseout threshold would grow 1% a year over a decade, a person familiar with the matter said.

The cap is the same for both individual taxpayers and married couples filing jointly, the person added.

Another person described the income phase-out as gradual, so that taxpayers earning more than $500,000 would not be punished.

Several lawmakers —  New York’s Lawler, Nick LaLota, Andrew Garbarino and Elise Stefanik; New Jersey’s Tom Kean, and Young Kim of California — have threatened to reject any tax package that does not raise the SALT cap sufficiently.

The current write-off is capped at $10,000, a limit imposed in Trump’s first-term tax cut bill. Previously, there was no limit on the SALT deduction and the deduction would again be uncapped if Trump’s first-term tax law is allowed to expire at the end of this year.

Johnson’s plan expands upon the $30,000 cap for individuals and couples included in the initial version of the tax bill released last week. That draft called for phasing down the deduction for those earning $400,000 or more. That plan was quickly rejected by several lawmakers from high-tax districts who called the plan insultingly low.

The acceleration of new Medicaid work requirements could become an issue in the midterm elections — which fall just one month earlier — with Democrats eager to criticize Republicans for restricting health benefits for low-income households. 

House leaders’ initial version of legislation pushed back the new requirements until after the next presidential election.

The earlier date for the Medicaid work requirement could alienate several Republicans from swing districts concerned about cuts to the healthcare program. It is also likely to provoke a backlash in the Senate.

It will be very difficult for states to implement the work requirements in a year and a half, said Matt Salo, a consultant who advises health care companies and formerly worked for the National Association of Medicaid Directors.

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