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Progress, long lines and fisticuffs highlight TIGTA report on IRS

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An IRS office building in the East Harlem neighborhood of New York

Service over the phone and at Taxpayer Assistance Centers and safety at TACs are  among the issues still in need of improvement by the Internal Revenue Service, according to the latest report to Congress from the Treasury Inspector General for Tax Administration.

TIGTA’s “Semiannual Report to Congress” examines IRS activities from Oct. 1, 2024, to March 31, 2025, in the wake of the Inflation Reduction Act pumping some $80 billion in supplemental funding to the agency (which was cut by Congress as of last March to $37.6 billion).

Among the findings:

1. Toll-free lines. Similar to the 2023 season, expectations were for the IRS to provide an average level of service of 85%, reduce the average caller wait to five minutes or less and provide nearly all callers with the ability to take advantage of a callback option. For the 2024 season, the IRS reported an average level of service of 87.6% and an average wait time of 3.4 minutes.

TIGTA said a “limited” sampling of IRS lines showed that previous recommended corrections had not been made: “While IRS records indicated all IRS telephone lines would hear tax scam and identity theft information while on hold, TIGTA observed that some telephone lines still did not have the required tax scam information.” The IRS also had to ask for more time to implement recorded messages in Spanish.

(Read more:IRS paints a strong picture from 2024.”)

2. TAC “experience.” TIGTA made surprise visits to 85 TACs at the start of the 2024 season, identifying unclear hours of operation, security guards impeding taxpayers’ ability to speak with IRS employees, and inconsistencies with types of assistance being provided. 

“We also found that TAC telephone lines provided only basic information regarding TAC addresses,” the inspector general’s report said. Forty of 95 facilitated self-assistance kiosks were not operable, and some had not been working for over a year.

3. Weekend fray. Most TACs are open Monday through Friday and operate by appointment only with walk-in exceptions by appointment. In 2024, the IRS offered face-to-face service without an appointment at some TACs for one Saturday a month.

TIGTA made 33 unannounced visits to TAC Saturday events and found that, “while the IRS took steps to prepare for these events, unanticipated demand created long wait times for taxpayers. Demand was partly driven by a lack of appointments during the week and in-person identity verification requirements,” the result of the IRS response to tax schemes on social media promising large refunds and where the IRS sent notifications to taxpayers requiring them to visit a TAC site for an in-person identity verification.

Many TAC locations were almost completely booked 60 days in advance for appointments, and taxpayers may have relied on Saturdays to get quicker service. The TAC in Atlanta had a line of taxpayers nearly half a mile long that had started forming at 4 a.m. A fight broke out at a TAC in Houston. 

“After we alerted the IRS of our safety concerns, they increased security in other locations,” the report reads. “The IRS also canceled 14 Saturday help events (mostly) due to lack of staffing, and sometimes with short notice.”

4. Business as not usual. The IRA designated $4.8 billion for business systems modernization, but after TIGTA sampled IRS legacy systems and requested contracts to track the agency’s spending of IRA funds on such modernization, “the IRS was unable to locate the contracts. In addition, financial controls over IRA BSM spending are ineffective.”

Among the positives in the report:

  • TIGTA’s review of IRS oversight of private debt collection companies, which are contracted to collect taxes on cases involving inactive tax receivables, found that “assistors generally adhered to guidelines and provided quality service to taxpayers achieving an overall accuracy rate of 97.8% compliance.”
  • As of last October, the IRS had made 234 notices available via online accounts and expected to add 20 notices by the end of December 2024, exceeding its original 90-notice goal. The agency also redesigned 141 notices of its 200-notice goal as of October 2024 and had expected to have 231 notices redesigned by last December. TIGTA found redesigned notices generally shorter, easier to read and with appropriate Quick-Response codes.

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Accounting

Continuous Auditing Transforms Corporate ERPs

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continuous auditing transforms corporate erps

As corporate accounting departments cross the threshold into late July 2026, the adoption of continuous, automated auditing systems has reached a definitive turning point. Driven by advances in artificial intelligence and deep integration with modern Enterprise Resource Planning (ERP) platforms, leading finance organizations are moving away from traditional, periodic post-hoc audits in favor of real-time, 100% transactional verification. This technological transition is redefining internal control environments, reducing compliance costs, and eliminating the structural delays inherent in legacy quarterly closing processes.

Unlike traditional auditing frameworks that rely on statistical sampling—a process that inevitably leaves operational blind spots—continuous auditing software monitors operational data feeds continuously. Every purchase order, electronic invoice, payroll disbursement, and cross-border wire transfer is automatically cross-referenced against established corporate governance parameters, regulatory tax schedules, and anti-fraud algorithms in real time. Anomalies or unauthorized ledger entries are flagged instantly, allowing internal audit teams to investigate and remediate compliance gaps immediately rather than months after the close of a financial period.

The implications for executive financial management are far-reaching. By embedding continuous verification directly into daily transaction workflows, chief financial officers gain uninterrupted visibility into the organization’s true financial standing. Real-time balance sheet auditing eliminates the severe operational bottlenecks associated with month-end and quarter-end financial reconciliations, freeing accounting professionals to focus on strategic financial modeling, tax planning, and capital allocation rather than manual data entry and spreadsheet consolidation.

However, implementing continuous auditing requires accounting leadership to invest heavily in data governance and technical upskilling. Internal audit teams must evolve from manual ledger reviewers into system architects capable of auditing complex algorithms and validating automated data pipelines. Accounting firms and corporate controllers that master continuous auditing will establish a resilient compliance framework capable of meeting stringent international regulatory standards with total transparency.

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Accounting

U.S. Imposes New 50% Tariffs on Canadian Imports Under Rare Legal Provision

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U.S. Imposes New 50% Tariffs on Canadian Imports Under Rare Legal Provision

WASHINGTON — In a major escalation of cross-border trade friction, U.S. President Donald Trump has signed executive orders imposing new 50% tariffs on a wide selection of Canadian exports, citing discriminatory practices by Ottawa targeting American auto, dairy, and beverage industries.

The new duties, announced Monday, will take effect in 30 days. They target a broad spectrum of consumer and industrial goods—ranging from wine, liquor, and milk products to commercial cement, furniture, clothing, and hockey equipment.

Untested Legal Mechanism

To enact the sweeping measures, the administration invoked Section 338 of the Tariff Act of 1930—a rarely used legal provision allowing the executive branch to levy additional tariffs of up to 50% on foreign nations deemed to discriminate against U.S. commerce.

White House officials noted that Section 338 addresses trade discrimination rather than national security or economic emergencies. The move comes months after prior global emergency tariffs faced legal challenges in domestic courts, signaling Washington’s pivot toward alternate statutory authorities to maintain import duties.

Senior administration officials briefed reporters that the measure directly responds to Canadian provincial bans on U.S. alcohol, restrictions on American vehicle exports, and import quota disparities affecting U.S. dairy and cheese producers relative to third-party trading partners.

“While the administration continues to secure reciprocal trade agreements globally, Canada retaliated against efforts to protect domestic industry,” U.S. Trade Representative Jamieson Greer stated.

USMCA Impact and Carve-Outs

Significantly, the newly ordered 50% duties will apply to designated items even if they otherwise comply with the United States-Mexico-Canada Agreement (USMCA).

However, the administration confirmed key targeted exemptions:

  • Energy products (including oil and natural gas)
  • Potash and critical minerals
  • Fish and seafood
  • Goods already governed by sector-specific duties (such as existing steel and aluminum tariffs)

Administration representatives emphasized that the tariffs do not stem from recent disputes concerning drifting Canadian wildfire smoke, noting that policy options regarding environmental spillover remain under separate review.

Canadian Response and Market Reaction

Following the White House announcement, the Canadian dollar experienced a sharp decline against the U.S. dollar, falling approximately 0.4% during evening trading.

Canadian Prime Minister Mark Carney issued a statement emphasizing that Canada’s earlier counter-duties had merely matched previous U.S. trade actions. “Canada stands ready to engage intensively to address outstanding issues with the U.S. to the mutual benefit of our citizens,” Carney stated, pointing to detailed proposals Ottawa submitted to modernize the USMCA framework.

Ontario Premier Doug Ford took a firmer stance, urging a “dollar-for-dollar” reciprocal response if the measures go into effect on August 19.

With a 30-day implementation window before the duties officially lock in, industry associations and trade groups on both sides of the border are calling for urgent bilateral negotiations to avert further supply chain disruption across North America.

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Accounting

Automated Continuous Auditing: Transforming Compliance and Real-Time Financial Oversight

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Transforming Compliance and Real-Time Financial Oversight

The traditional accounting paradigm—defined by periodic monthly closures and post-hoc annual audits—is rapidly giving way to continuous, automated financial oversight. As of July 2026, forward-thinking accounting practices and multinational corporate finance departments are leveraging continuous auditing systems powered by advanced machine learning models. These systems monitor operational transactions in real time, shifting audit methodologies from sample-based post-analysis to absolute, 100% transaction-level verification.

The operational advantages of continuous auditing are transformative. Standard auditing procedures historically relied on statistical sampling, which, despite rigorous methodology, inherently left gaps where anomalies or fraudulent transactions could go undetected for months. Modern continuous auditing platforms integrate directly with enterprise resource planning (ERP) databases, instantly cross-referencing purchase orders, invoices, bank feeds, and tax records. Any deviation from established control parameters or unusual transaction behavior triggers immediate flags for internal audit teams, dramatically reducing detection lag from quarters to seconds.

Beyond fraud prevention, continuous auditing fundamentally alters internal reporting and decision-making. Executive leadership no longer has to wait weeks after the close of a quarter to evaluate precise financial standing; real-time verified ledger data provides an uninterrupted view of operating margins, tax liabilities, and cash flow dynamics. This real-time visibility enables corporate controllers to adjust capital allocation strategies dynamically, mitigating liquidity constraints and capitalizing on emerging commercial opportunities far more efficiently than competitors bound to legacy reporting cycles.

However, implementing continuous auditing requires accounting professionals to acquire new analytical capabilities. The role of the auditor is evolving from manual data reconciliation toward system validation, algorithmic model governance, and strategic risk interpretation. Accounting firms and corporate finance departments must invest in continuous technical education, ensuring that audit staff possess the data engineering skills necessary to design, maintain, and evaluate complex automated compliance systems.

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