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Social Security changes may impact customer service, benefit payments

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A Social Security Administration (SSA) office in Washington, DC, March 26, 2025. 

Saul Loeb | Afp | Getty Images

Fast-moving changes at the Social Security Administration by the Trump administration’s so-called Department of Government Efficiency have prompted concerns that it may be more difficult for beneficiaries to access the agency’s services.

Some experts are raising concerns that efforts to update the agency’s systems could impact the continuity of benefits.

“Now I’m concerned that benefits could get disrupted,” said Jason Fichtner, a former deputy commissioner at the Social Security Administration who was appointed by President George W. Bush.

Recent changes that have been announced by the agency are cause for concern, experts including Fichtner say.

President Donald Trump has repeatedly vowed not to touch Social Security benefits. Yet recent changes could make it more difficult for eligible Americans to access benefits.

The SSA under the Trump administration has moved to eliminate 7,000 Social Security employees and close six regional offices, Fichtner and Kathleen Romig, a former Social Security Administration senior official, wrote in a recent op-ed. Romig is the director of Social Security and disability policy at the Center on Budget and Policy Priorities.

The cuts will affect the service Americans receive when they either visit Social Security’s website, which has experienced glitches; call its 800 number, which has long wait times; or visit a field office, which can be crowded, they wrote.

That may make it more difficult for eligible Americans to claim benefits, particularly those with disabilities, who may run the risk of dying before receiving the money for which they are eligible.

The Social Security Administration is in crisis, and people’s benefits are at risk,” Fichtner and Romig wrote.

‘You have to understand the complexity of the programs’

Fichtner said his worries are elevated following reports that the Social Security Administration under DOGE plans to move “tens of millions of lines of code” written in a programming language known as COBOL within an accelerated time frame of a few months.

“If you start messing with the system’s code, that could impact those who are currently getting benefits now, and that’s a new front-and-center concern,” said Fichtner, who is a senior fellow at the National Academy of Social Insurance and executive director at the Retirement Income Institute at the Alliance for Lifetime Income.

While the Social Security’s systems could use an upgrade, projects of this size are typically handled over a period of years, not months, Fichtner said. Moreover, they typically start out with smaller tests, such as with one state, to identify bugs or other issues, before expanding regionally and then nationally, he said.

“You can’t just flip a switch one night and expect to be able to upgrade,” Fichtner said. “It takes due diligence, and you have to understand the complexity of the programs.”

Before the COBOL transition reports, Fichtner said he had not been worried about benefit interruptions, though he had been concerned that changes at the agency may impact customer service and that applicants for benefits may see delays.

“There is no validity to these reports,” a Social Security Administration spokesperson told CNBC via email.

In an email statement, the White House also said, “There is no validity to these reports.”

Bigger reforms should be focus, experts say

As DOGE seeks to eliminate fraud at the Social Security Administration, some experts say the focus is misplaced.

To that point, focusing on the agency’s administrative side takes away from the bigger issue the program faces of the looming depletion of the trust funds it uses to help pay benefits, experts say.

DOGE may have good intentions to make the Social Security Administration more efficient, but its actions may not “meaningfully change the financial trajectory of the program,” said Romina Boccia, director of budget and entitlement policy at the Cato Institute, a libertarian think tank.

If DOGE makes changes that have to be reversed, that could get in the way of the benefit reforms that Congress must also consider before a projected 2033 trust fund depletion date, she said.

“Current erratic actions have the potential to undermine those much more important, bigger reforms in a misguided attempt to root out very small levels of fraud,” Boccia said.

Fiserv CEO on the nomination to Social Security Commisioner role

The Social Security’s trustees in 2024 projected the program’s combined retirement and disability trust funds may last until 2035, at which point just 83% of benefits will be payable unless Congress finds a way to fix the situation sooner.

Those 2024 projections also found the retirement trust fund on its own faces a sooner depletion date of 2033, when 79% of benefits may be payable. A new law that provides more generous benefits for certain public pensioners is expected to move the projected depletion dates closer.

Because the Social Security Administration’s administrative budget is less than 1% of outlays, it’s not the best area to focus on to make the program more cost-effective and efficient, said Charles Blahous, a former public trustee for Social Security and Medicare and deputy director of President George W. Bush’s National Economic Council.

“There’s just not enough money there to make serious headway,” said Blahous, a senior research strategist at George Mason University’s Mercatus Center.

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Maximizing Returns in High Rate Climate and market uncertainty

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Maximizing Returns in High-Rate Climate

In the macroeconomic environment of late July 2026, personal cash management requires an active, structured approach to wealth preservation. With central bank benchmark rates remaining elevated to ensure long-term disinflation, conservative yield-bearing vehicles—such as short-term U.S. Treasury bills, money market funds, and high-yield savings accounts (HYSAs)—continue to offer reliable nominal returns between 4% and 5%. For individual investors, maximizing net returns requires moving beyond passive checking accounts and executing a disciplined cash laddering strategy.

Leaving substantial liquid capital in traditional bank deposits creates an invisible drag on personal net worth due to ongoing inflation. By implementing a tiered liquidity framework, individuals can split emergency cash reserves and short-term capital allocations across rolling maturities. Allocating cash into 4-week, 8-week, and 13-week Treasury bills creates a continuous cycle of maturing liquidity, allowing investors to continuously reinvest capital at prevailing market yields while maintaining immediate access to emergency funds.

Tax efficiency represents a critical dimension of high-yield cash optimization. For high-earning individuals residing in states with substantial local income taxes, direct holdings in short-term U.S. Treasury instruments often deliver superior net post-tax yields compared to standard commercial bank HYSAs. Because interest earned on federal Treasury bills is strictly exempt from state and local taxation, investors can retain a larger portion of their compounding interest gains without taking on additional credit or market risk.

Ultimately, personal wealth accumulation in mid-2026 relies on intentional capital deployment. Cash should be managed as a productive asset class that generates consistent, risk-free returns. Regularly auditing account yield terms, automating recurring transfers, and leveraging tax-advantaged fixed-income instruments ensures that personal liquidity remains fully optimized against macroeconomic fluctuations.

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Algorithmic Wealth Management: Balancing Automated Financial Planning with Human Oversight

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Balancing Automated Financial Planning with Human Oversight

The personal finance industry in July 2026 is experiencing a technological evolution, driven by the wide deployment of next-generation algorithmic wealth management tools. Modern digital financial platforms have expanded far beyond basic automated index investing; today’s robo-advisors utilize real-time tax-loss harvesting, dynamic portfolio rebalancing, and hyper-personalized spending analysis to optimize retail investor outcomes. However, as these digital solutions become ubiquitous, investors face the crucial challenge of balancing automated execution with human strategic judgment.

The core advantage of automated financial planning platforms lies in their ability to remove emotional bias from investment execution. During periods of market volatility or localized sector realignments, automated algorithms systematically rebalance portfolios back to target asset allocations without falling victim to panic selling or speculative enthusiasm. Furthermore, integrated cash-flow monitoring algorithms analyze individual spending patterns in real time, automatically sweeping surplus income into designated retirement or debt-liquidation accounts to accelerate net worth accumulation.

Despite these operational advantages, algorithmic tools have inherent structural limitations when addressing complex, highly personalized financial life events. Decisions involving multi-generational estate planning, highly complex tax strategies, small business exits, or nuanced real estate transactions require contextual human judgment that software models cannot replicate. Relying solely on automated models without periodic human professional review can result in misaligned risk profiles or overlooked tax liabilities during major life transitions.

The optimal approach for personal financial planning in late 2026 is a hybrid advisory model. Individuals should utilize automated platforms for routine asset allocation, continuous tax optimization, and low-cost passive index tracking, while engaging qualified human financial advisors for periodic strategic planning, estate structuring, and qualitative risk evaluations. This dual approach ensures maximum cost efficiency and disciplined execution while retaining essential strategic guidance.

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High-Yield Optimization: Structuring Personal Cash Reserves in a Sustained Rate Environment

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Structuring Personal Cash Reserves in a Sustained Rate Environment

In the financial environment of mid-2026, personal cash management has re-emerged as a vital component of holistic wealth building. With central bank policy rates holding firm to maintain long-term price stability, yield-bearing instruments such as money market funds, high-yield savings accounts (HYSAs), and short-term Treasury bills continue to offer compounding returns around 4% to 5%. For individual investors, effectively structuring cash reserves requires shifting away from passive bank deposits toward active yield optimization.

A frequent pitfall in personal asset management is leaving substantial liquid capital in traditional checking or low-yield savings accounts, where real returns are continuously eroded by baseline inflation. By implementing a disciplined ‘cash ladder’ strategy—allocating liquid funds across tiered maturities using ultra-short Treasury instruments and FDIC-insured high-yield accounts—individuals can secure maximal yields while retaining immediate liquidity for emergency expenses or tactical investment opportunities.

Simultaneously, investors must evaluate the tax efficiency of their cash holdings based on their tax bracket and geographic location. For high earners situated in states with high local income taxes, direct holdings in short-term U.S. Treasury bills often yield a higher net post-tax return than standard high-yield savings accounts, as Treasury interest is strictly exempt from state and local taxation. Understanding these nuanced tax distinctions allows individuals to capture significant incremental gains without taking on additional market risk.

Ultimately, personal financial health in late 2026 hinges on intentional liquidity management. Cash reserves should not be viewed merely as static emergency funds, but as a dynamic asset class that contributes positively to net worth growth. Regularly auditing yield terms, automating cash transfers, and optimizing for post-tax efficiency ensures that personal capital remains fully productive across all economic conditions.

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