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Developing a growth mindset culture in your accounting firm

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The irony of accounting training runs deep: While we master complex regulations and ever-changing standards, this very expertise can create resistance to growth. Our profession’s focus on precision and compliance often breeds a fixed mindset — one that values being right over being adaptable.

Think about your last team meeting. Did anyone challenge the status quo? Suggest a new approach? Or did everyone nod along, staying safely within the lines of “how we’ve always done it”?

This fixed mindset carries a steep price tag. While technical expertise remains critical, it’s no longer enough. Today’s landscape demands innovation, adaptability and creative problem-solving — qualities that wither under rigid thinking.

Man in the middle of a maze concept

fran_kie – stock.adobe.com

Consider how many opportunities your firm might be missing. Are you still doing things manually that could be automated? Are your client conversations focused solely on compliance rather than strategic guidance? These are symptoms of fixed thinking limiting your firm’s potential.

When team members operate from a fixed mindset, they:

  • Avoid challenges for fear of failure;
  • See effort as fruitless;
  • Ignore useful feedback; and,
  • Feel threatened by others’ success.

The result? Stagnant growth, missed opportunities and a team that’s increasingly disconnected from the evolving needs of modern clients.

Watch for these warning signals in your practice that your growth mindset needs a reset:

  • Team members who respond to new tech with, “That won’t work here.”
  • Staff who hide mistakes rather than learn from them.
  • Knowledge hoarding instead of sharing.
  • Client relationships that haven’t evolved beyond compliance work.
  • Resistance to training outside direct job responsibilities.

Steps to foster growth mindset

Transforming your firm’s culture starts with small, intentional changes that challenge fixed thinking patterns. Here’s how to begin:

1. Reframe challenges as learning labs. Create designated “experiment zones” where teams can test new approaches without fear of failure. This might mean setting aside time for process improvement, brainstorming or creating pilot programs for new service offerings. For example, dedicate the first hour of each week for teams to explore process improvements or automate repetitive tasks.

2. Build safe-to-fail environments. Implement a “learning from mistakes” ritual in team meetings where leaders share their own missteps and the insights gained. When mistakes are viewed as data points rather than disasters, innovation flourishes. Consider creating a “Lessons Learned” channel in your communication platform where team members can safely share their experiences. The key is making these sharing sessions solution-focused rather than blame-oriented.

3. Design effective feedback loops. Move beyond annual reviews to create regular touchpoints for growth-oriented feedback. Focus on effort, strategy and progress, rather than just outcomes. Ask questions like “What did you learn?” before “What did you achieve?” Structure these conversations around three simple prompts: What’s working? What could be better? What support do you need? This approach keeps feedback constructive and forward-looking.

4. Celebrate growth moments. Recognize and reward learning initiatives, not just billable achievements. This might mean highlighting team members who master new skills, implement innovative solutions, or help others grow. Create a monthly spotlight program that showcases different types of growth — whether it’s someone teaching themselves a new software, improving a client interaction, or finding an innovative solution to a recurring problem.

5. Lead as a ‘Connected Leader.’ Leaders need to model the growth mindset we wish to see. This means moving beyond traditional management approaches to create an environment where growth and learning become part of your firm’s DNA.

6. Embrace vulnerability. Share your own learning journey openly. When leaders acknowledge their challenges and growth areas, it creates psychological safety for others to do the same. This might look like:

  • Starting team meetings by sharing a current learning challenge.
  • Being transparent about your own professional development goals.
  • Openly discussing situations where you needed to pivot or adapt.
  • Asking for feedback on your leadership style.

7. Support continuous development. Invest in diverse learning opportunities beyond technical training. Consider programs in emotional intelligence, client communication or emerging technologies. But don’t stop at just providing opportunities—actively participate in them yourself. Some approaches that work well:

  • Creating learning partnerships across different experience levels.
  • Rotating team members through different types of client engagements.
  • Supporting certification in emerging areas like data analytics or advisory services.
  • Implementing cross-training programs that build versatility.

8. Create mentorship momentum. Establish mentorship programs that cross generational and departmental lines. Fresh perspectives emerge when different viewpoints and experiences collide. Consider:

  • Reverse mentoring programs where younger staff teach technology skills.
  • Cross-functional mentoring that pairs tax and audit professionals.
  • Group mentoring sessions that foster collaborative learning.
  • Regular mentor training to ensure effective guidance.

9. Measure success beyond the numbers. Traditional metrics tell only part of the story. To track your firm’s growth mindset evolution, think about these new growth indicators:

  • Number of new processes or approaches tested;
  • Cross-training participation rates;
  • Client service expansion metrics; and,
  • Team member skill development progress.

You should also pay attention to these cultural transformation signs:

  • Increased question-asking in meetings;
  • More collaborative problem-solving;
  • Voluntary knowledge-sharing initiatives; and,
  • Reduced resistance to change.

And you can judge the long-term impact by:

  • Improved staff retention;
  • Expanded service offerings;
  • Deeper client relationships; and,
  • Enhanced firm adaptability.

Creating a growth mindset culture adds adaptability and innovation to your firm’s core strengths. When teams feel empowered to learn, experiment and grow, they naturally deliver better results for clients and the firm.

Start small, stay consistent, and watch your team transform from task-completers to innovative problem-solvers.

Where will you begin? Perhaps it’s time to schedule that team meeting — not to present solutions, but to ask questions and invite new possibilities.

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Accounting

IAASB tweaks standards on working with outside experts

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The International Auditing and Assurance Standards Board is proposing to tailor some of its standards to align with recent additions to the International Ethics Standards Board for Accountants’ International Code of Ethics for Professional Accountants when it comes to using the work of an external expert.

The proposed narrow-scope amendments involve minor changes to several IAASB standards:

  • ISA 620, Using the Work of an Auditor’s Expert;
  • ISRE 2400 (Revised), Engagements to Review Historical Financial Statements;
  • ISAE 3000 (Revised), Assurance Engagements Other than Audits or Reviews of Historical Financial Information;
  • ISRS 4400 (Revised), Agreed-upon Procedures Engagements.

The IAASB is asking for comments via a digital response template that can be found on the IAASB website by July 24, 2025.

In December 2023, the IESBA approved an exposure draft for proposed revisions to the IESBA’s Code of Ethics related to using the work of an external expert. The proposals included three new sections to the Code of Ethics, including provisions for professional accountants in public practice; professional accountants in business and sustainability assurance practitioners. The IESBA approved the provisions on using the work of an external expert at its December 2024 meeting, establishing an ethical framework to guide accountants and sustainability assurance practitioners in evaluating whether an external expert has the necessary competence, capabilities and objectivity to use their work, as well as provisions on applying the Ethics Code’s conceptual framework when using the work of an outside expert.  

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Accounting

Tariffs will hit low-income Americans harder than richest, report says

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President Donald Trump’s tariffs would effectively cause a tax increase for low-income families that is more than three times higher than what wealthier Americans would pay, according to an analysis from the Institute on Taxation and Economic Policy.

The report from the progressive think tank outlined the outcomes for Americans of all backgrounds if the tariffs currently in effect remain in place next year. Those making $28,600 or less would have to spend 6.2% more of their income due to higher prices, while the richest Americans with income of at least $914,900 are expected to spend 1.7% more. Middle-income families making between $55,100 and $94,100 would pay 5% more of their earnings. 

Trump has imposed the steepest U.S. duties in more than a century, including a 145% tariff on many products from China, a 25% rate on most imports from Canada and Mexico, duties on some sectors such as steel and aluminum and a baseline 10% tariff on the rest of the country’s trading partners. He suspended higher, customized tariffs on most countries for 90 days.

Economists have warned that costs from tariff increases would ultimately be passed on to U.S. consumers. And while prices will rise for everyone, lower-income families are expected to lose a larger portion of their budgets because they tend to spend more of their earnings on goods, including food and other necessities, compared to wealthier individuals.

Food prices could rise by 2.6% in the short run due to tariffs, according to an estimate from the Yale Budget Lab. Among all goods impacted, consumers are expected to face the steepest price hikes for clothing at 64%, the report showed. 

The Yale Budget Lab projected that the tariffs would result in a loss of $4,700 a year on average for American households.

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Accounting

At Schellman, AI reshapes a firm’s staffing needs

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Artificial intelligence is just getting started in the accounting world, but it is already helping firms like technology specialist Schellman do more things with fewer people, allowing the firm to scale back hiring and reduce headcount in certain areas through natural attrition. 

Schellman CEO Avani Desai said there have definitely been some shifts in headcount at the Top 100 Firm, though she stressed it was nothing dramatic, as it mostly reflects natural attrition combined with being more selective with hiring. She said the firm has already made an internal decision to not reduce headcount in force, as that just indicates they didn’t hire properly the first time. 

“It hasn’t been about reducing roles but evolving how we do work, so there wasn’t one specific date where we ‘started’ the reduction. It’s been more case by case. We’ve held back on refilling certain roles when we saw opportunities to streamline, especially with the use of new technologies like AI,” she said. 

One area where the firm has found such opportunities has been in the testing of certain cybersecurity controls, particularly within the SOC framework. The firm examined all the controls it tests on the service side and asked which ones require human judgment or deep expertise. The answer was a lot of them. But for the ones that don’t, AI algorithms have been able to significantly lighten the load. 

“[If] we don’t refill a role, it’s because the need actually has changed, or the process has improved so significantly [that] the workload is lighter or shared across the smarter system. So that’s what’s happening,” said Desai. 

Outside of client services like SOC control testing and reporting, the firm has found efficiencies in administrative functions as well as certain internal operational processes. On the latter point, Desai noted that Schellman’s engineers, including the chief information officer, have been using AI to help develop code, which means they’re not relying as much on outside expertise on the internal service delivery side of things. There are still people in the development process, but their roles are changing: They’re writing less code, and doing more reviewing of code before it gets pushed into production, saving time and creating efficiencies. 

“The best way for me to say this is, to us, this has been intentional. We paused hiring in a few areas where we saw overlaps, where technology was really working,” said Desai.

However, even in an age awash with AI, Schellman acknowledges there are certain jobs that need a human, at least for now. For example, the firm does assessments for the FedRAMP program, which is needed for cloud service providers to contract with certain government agencies. These assessments, even in the most stable of times, can be long and complex engagements, to say nothing of the less predictable nature of the current government. As such, it does not make as much sense to reduce human staff in this area. 

“The way it is right now for us to do FedRAMP engagements, it’s a very manual process. There’s a lot of back and forth between us and a third party, the government, and we don’t see a lot of overall application or technology help… We’re in the federal space and you can imagine, [with] what’s going on right now, there’s a big changing market condition for clients and their pricing pressure,” said Desai. 

As Schellman reduces staff levels in some places, it is increasing them in others. Desai said the firm is actively hiring in certain areas. In particular, it’s adding staff in technical cybersecurity (e.g., penetration testers), the aforementioned FedRAMP engagements, AI assessment (in line with recently becoming an ISO 42001 certification body) and in some client-facing roles like marketing and sales. 

“So, to me, this isn’t about doing more with less … It’s about doing more of the right things with the right people,” said Desai. 

While these moves have resulted in savings, she said that was never really the point, so whatever the firm has saved from staffing efficiencies it has reinvested in its tech stack to build its service line further. When asked for an example, she said the firm would like to focus more on penetration testing by building a SaaS tool for it. While Schellman has a proof of concept developed, she noted it would take a lot of money and time to deploy a full solution — both of which the firm now has more of because of its efficiency moves. 

“What is the ‘why’ behind these decisions? The ‘why’ for us isn’t what I think you traditionally see, which is ‘We need to get profitability high. We need to have less people do more things.’ That’s not what it is like,” said Desai. “I want to be able to focus on quality. And the only way I think I can focus on quality is if my people are not focusing on things that don’t matter … I feel like I’m in a much better place because the smart people that I’ve hired are working on the riskiest and most complicated things.”

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