Connect with us

Accounting

The power of immediate feedback at your accounting firm

Published

on

Complimentary Access Pill

Enjoy complimentary access to top ideas and insights — selected by our editors.

We all love our pets, but we sometimes forget to reward them promptly for the positive behaviors we’re encouraging.

Take dogs, for instance. Studies show the longer we wait to reward our pups for a behavior, the less effective the training becomes. Even waiting five or 10 seconds to praise Roscoe for being a “good boy” can diminish the learning effect. He’ll be very confused if you wait until the next morning to reward him with a biscuit. And if he happens to be barking at the postal carrier at the time, he’ll think he should get a biscuit every time he barks at the postal carrier. That’s not the behavior you want to reward. 

The same is true for our team members. If we wait for the annual or quarterly review to give them feedback about their performance, it’s ancient history by then and doesn’t carry much weight. Instead, let’s think about ways to shorten the feedback cycle to create more consistent behaviors in our firms. It could simply be public praise as in: “We received excellent feedback from our client 20 minutes ago. Great job, Sarah!”

Sarah worked late several evenings last week to track down a traveling senior partner so he could resolve a complex client issue. However, if the firm didn’t acknowledge Sarah’s effort promptly, she (and her colleagues) would assume they didn’t appreciate the extra effort. Mentioning the extra effort at her next formal review wouldn’t mean much, either.

As a firm leader you have hundreds of opportunities every week to give positive feedback to your team. By giving out kudos and rewards in small frequent doses, you build positive momentum. It’s a great way to keep your team motivated and engaged because it shows you’re paying close attention to their efforts. Compare this approach to what most of us default to: We wait until the annual or quarterly review to acknowledge our team’s efforts. That’s not soon enough, and the message won’t sink in.

The same is true for compensation. You may want to pay a talented person way above market rate to join your firm. The pay bump might get them in the door, but it won’t keep them motivated and engaged once they’re onboard. To keep them motivated and aligned with the firm’s vision during their tenure, you’ll need to provide consistent, real-time feedback.

Suppose a team member stepped up and tackled a thorny challenge that no one else at the firm wanted to deal with. That’s huge. Their efforts should be celebrated ASAP in front of the whole firm. You could give the team member a gift card to a great restaurant or a store they like. Or you could give them a company credit card and tell them to put a nice meal on it with their significant other. Everyone else will get the message: “OK, this is what the firm is paying attention to.” Don’t wait until their quarterly or annual review to show your appreciation. 

Creating micro-feedback

Start by making it a point to keep your ear to the ground. Make sure everyone on the team knows you’re paying close attention to all the small wins that are occurring daily. You can even use tools like Bonusly to help you keep track of those wins and reward team members points for their efforts. Like pets, humans are trainable. Figure out which types of positive behaviors you’re trying to drive and then incentivize your team with micro-rewards along with prompt, clear feedback. That way, your organization is continually learning and teaching. I’ve found it’s the best way to create engagement when people clearly understand what firm leaders are paying attention to. 

The great thing about accounting firms is that almost everything your people do is tracked. It should be easy to find all kinds of little wins that add up to positive momentum. Unfortunately, too many of these wins go unnoticed and just get rolled into the employees’ annual billing total.

As the old saying goes: “If a tree falls in a forest and no one is around to hear it, does it make a sound?” When Friday rolls around, if a team member had an amazingly productive week, make sure they are publicly praised and receive a mini reward such as a $200 gift card. If you think about it, giving out 50 weekly gift cards at $200 each is equivalent to a $10,000 year-end bonus. However, the gift cards come with a bigger kicker — public acknowledgment. You can’t put a price tag on that. Which type of “bonus” do you think will keep team members more motivated? 

The key is to commit to finding ways to reinforce the behaviors that you want faster and more consistently. By the time you get to quarterly or annual reviews, you’re not reinforcing anything. You’re just rehashing something that happened in the distant past. It’s not a good use of your team or the team member’s time. 

Addressing negative behavior promptly

The same approach works for negative behaviors you’re trying to correct. If you see someone engaging in negative behavior, that needs to be addressed promptly as well. When it comes to correcting negative behavior, however, you want to deal with that privately, discreetly and very clearly. Public praise can be enormously effective for building a high-performing firm. Public humiliation can be toxic. 

If you see positive behavior that you want to see more of, don’t hesitate to make it a huge deal. Don’t hesitate to overdo it with accolades and praise for team members who go above and beyond. You’ll get more back than you ever imagined possible, and it will make you feel good about yourself, too. It’s not so much about the reward itself; it’s about when you dish out the reward.

What is your firm doing to provide faster, more meaningful feedback to team members? I’d love to hear from you. 

Continue Reading

Accounting

Senate plans to deliver Trump-backed tip, overtime tax breaks

Published

on

Senate Majority Leader John Thune said Republicans in his chamber expect to deliver on President Donald Trump’s campaign promises to exempt tips, overtime pay, Social Security and auto loan interest from taxes.

“I think that the president as you know campaigned hard on no tax on tips, no tax on overtime, Social Security, interest on car loans — those were all things that are priorities for the administration and they were addressed in the House bill and I expect they will be in the Senate as well,” Thune told reporters.

The House bill, in lieu of a direct tax cut on Social Security, which would violate Senate budget rules, provided a $4,000 bonus deduction for per taxpayer age 65 and older with incomes up to $75,000 for individuals and $150,000 for married couples. The House provisions on tips, overtime, the elderly and car loans would all expire in 2029.

Thune’s comments come as Senate negotiators tweak the House-passed version of Trump’s giant tax package ahead of a self-imposed deadline to pass the measure before the July 4th holiday, with Thune saying Tuesday the Senate is very close to finishing its draft of the legislation. 

Earlier Tuesday, House Ways and Means Chair Jason Smith, whose committee is responsible for tax legislation, warned that any Senate version of the tax package that doesn’t include the tips and overtime breaks would be “dead on arrival” in the House.

Several Republican senators including Thom Tillis of North Carolina and Lindsey Graham of South Carolina have expressed skepticism about the cost and economic wisdom of including the tax exemptions on tips and overtime pay. Senators have instead called for funds to be used to make temporary business tax breaks permanent.

Such a change would be a “no go” for House Republicans, Smith told Bloomberg TV. 

The Senate is now considering the massive tax and spending package after it passed the House by a single vote last month. If the Senate changes the legislation, the House must approve the revised version.

Senator Josh Hawley, a populist Republican, said Trump told him Tuesday morning that tax-exempt tips and overtime, as well as a tax cut for the elderly, are the most important provisions in the bill. 

House Speaker Mike Johnson also has urged senators not to remove or scale back provisions in the legislation that exempt tips and overtime pay from income tax through 2028.

“This is an important promise for us to keep,” Johnson told reporters earlier Tuesday.

Continue Reading

Accounting

M&A roundup: Plante Moran, Sax and GHJ expand

Published

on

Sax, a Top 75 Firm based in Parsippany, New Jersey, has acquired Sewald & Anastasia CPAs, based in Morganville, New Jersey, effective June 1.

The deal expands Sax’s presence in Monmouth County and strengthens its real estate and private client service capabilities by adding founders Charlie Anastasia and Steven Sewald.

Steven Sewald & Co. merged with Charles Anastasia to form Sewald & Anastasia in 2023.  After nearly two years of growing their firm in South New Jersey, the two lifelong tax professionals and softball teammates saw the opportunity of joining Sax. For 30 years, they have served small to medium-sized businesses in markets such as construction, trucking, health care, and retail. This acquisition will bolster Sax’s capabilities in these vital sectors.

Anastasia, who has been managing partner of Sewald and Anastasia, will join Sax as a partner, helping to strengthen Sax’s real estate practice. Sewald will be joining Sax’s private client services practice as a director. 

“This acquisition is strategic, as both Sax and Sewald & Anastasia are equally aligned in our service philosophies and our dedication to continued growth to best serve our clients,” said Sax managing partner Joseph Damiano in a statement. “We are excited to welcome Charlie and his team to Sax.  This partnership is a significant milestone for Sax, as our firm looks forward to leveraging this partnership to deliver enhanced value and innovative solutions to its clients across the region.”

As a result of the deal, Sax is now a 62-partner firm with 367 total employees and now has five offices between New Jersey, New York, and Mumbai, India, and a remote team spanning 22 U.S. states.  Will Walsh of 1LifeConsulting, LLC consulted on the transaction.

Financial terms of the deal were not disclosed. Sax ranked No. 66 on Accounting Today‘s 2025 list of the Top 100 Firms, with $109 million in annual revenue.

“I am thrilled to join Sax and contribute to the firm’s already impressive legacy,” Anastasia said in a statement. “This acquisition represents a unique opportunity to combine our strengths and deepen our commitment to delivering exceptional service to our clients. I look forward to working with Sax’s real estate practice and helping our clients navigate the complexities of the industry with innovative solutions and personalized guidance.”

In 2023, Sax merged in Schall & Ashenfarb CPAs, a firm based in New York. In 2022, Sax acquired David Weiss CPA, also in New York.

Continue Reading

Accounting

Climate risk could slash earnings 7% by 2035

Published

on

Climate change-driven devaluations could drop corporate earnings up to 7.3% by 2035, a report found.

Extreme weather events like wildfires, hurricanes, floods and heatwaves are reshaping economies, disrupting supply chains, raising operational costs and threatening long-term business stability. Big Four Firm KPMG’s 2025 Futures Report, published Monday, found these weather disasters cost U.S. companies $217 billion in 2024, an 85% increase from the year prior. 

Currently only 48% of companies quantitatively assess climate risks, despite its strategic and financial advantages and amid intensifying investor scrutiny. But business strategies will inevitably have to evolve in order to keep up with the ramifications of climate change. 

california-wildfire.jpg
The 2022 Mosquito fire near Volcanoville, California.

Benjamin Fanjoy/Bloomberg

“In the near term, we are certainly seeing organizations increase their focus on wrapping their heads around immediate physical risks — to their assets, to their supply chains, to business resiliency,” Marcus Leach, KPMG’s managing director of deal advisory and strategy, said in the report. “A lot of this is still being handled manually, using more static models from historical data. It’s like looking at the one-in-100-year storm event as a benchmark, but that’s no longer enough.”

“In the longer term, you will see mandates around more dynamic modeling, driven by AI and better computing power, to predict things like convective storms, flooding, and wildfires,” he continued. “The risk focus will shift from static assumptions to real-time, constantly updated models. Companies that do not integrate this planning into their risk strategies will be caught off guard as climate events continue to escalate in frequency and severity.” 

(Read more: “ESG: Accountants’ opportunity to lose”)

One of the biggest challenges businesses face in meeting their sustainability goals is lack of funding directed toward areas like upgrading infrastructure, diversifying supply chains and securing stable energy sources. 

“The reality is that many organizations have identified the risks, but they haven’t necessarily done the work to adapt,” KPMG’s U.S. sustainability leader Maura Hodge said in the report. “They know there’s a 27% chance of their operations being interrupted by a flood, but they haven’t built redundancy into their supply chains or made infrastructure changes to mitigate those risks.”

Another major challenge is the ever-changing and inconsistent adoption of regulation across jurisdictions. 

“What we’re trying to help companies understand is that reporting is not just about compliance — it’s about strategy and value creation,” Hodge said. “If you’re spending all your time and resources getting compliant, but not using that data to inform business decisions, then you’re missing the point.”

“Historically, only companies that wanted to be ‘leaders’ in sustainability did climate reporting, and they could pick and choose what they reported,” Hodge added. “Now, with SEC regulations and Europe’s CSRD coming into play, transparency and comparability are being forced onto the market.”

The KPMG report also discussed topics like artificial superintelligence, quantum computing, space economy, computing infrastructure and advanced manufacturing.

Continue Reading

Trending