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Generative AI expected to grow, not shrink, headcount, say polls from major firms

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While discourse often centers around the risk of AI eliminating jobs, recent data shows that at least some leaders expect they will actually be growing their headcount as they implement the technology in their organizations. 

A recent Deloitte poll of 2,000 director-to-C-suite level professionals found, among other data points, that 39% of respondents predict they will increase headcount to implement their generative AI strategies at least slightly, versus the 22% who say they will expect to reduce headcount. 

These figures differ based on respondents’ self-reported expertise with AI, with those who have more expertise generally expecting more headcount changes, either positively or negatively. Of those who say they are very proficient with AI, 45% predict their organization’s headcount will increase and 23% say it will decrease. Over half (57%) of those with the least expertise, meanwhile, generally expected things to remain the same; in contrast, only 28% of those with high reported expertise believe the same. 

AI hiring

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These predictions are part of the overall anticipation that generative AI will change talent strategies. The poll found that three-quarters (75%) of the respondents expect this shift to happen within two years. Only 16% thought it would take longer than that, and 18% say they are making such changes now. As for what changes are expected, the most commonly cited at 48% was “redesigning work processes to take advantage of generative AI,” followed by “designing and implementing upskilling and reskilling strategies” at 47%. 

“These survey results suggest a strong need for more attention paid to generative AI’s talent impacts,” said the Deloitte report. “In the near term, AI education and fluency will be especially important to fostering adoption and overcoming initial resistance to change. In the longer term, upskilling or reskilling and redesigning work processes and career paths will likely be essential for capturing generative AI’s full value and positioning workers for future success.”

This data is similar to that found in another recent survey from EY, which polled more than 250 leaders in the technology industry. It found that half of technology business leaders (50%) say they anticipate both layoffs and hiring at their company in the next six months as a result of AI adoption. More granularly, the data shows that 20% of the tech leaders surveyed said they anticipate layoffs and 27% said they anticipate hiring over the next six months. However, three out of five technology leaders (61%) say emerging technology has made it more challenging for their company to source top technology talent.

They are also working hard on upskilling talent. Over three in four technology business leaders (76%) say they have implemented internal technical certification to help employees keep pace with rapidly changing GenAI. Further, more than half (51%) say they have put external technical certification in place at their company to help keep pace with rapidly changing GenAI. Finally, nearly two-thirds of technology business leaders (64%) say their company has put internal development programs in place to help employees keep pace with rapidly changing GenAI.

“One thing is certain: Companies are reshaping their workforce to be more AI savvy,” said EY technology, media and telecom AI leader Vamsi Duvvuri. “With this transition, we can anticipate a continuous cycle of strategic workforce realignment, characterized by simultaneous layoffs and hiring, and not necessarily in equal volumes. But it’s not all doom and gloom. Employees and companies alike continue to show enthusiasm around AI, specifically when it comes to opportunities to scale and compete more effectively in the marketplace.”

This upskilling, reskilling and shifts to talent strategy are due at least in part to the technical skills and knowledge needed to successfully implement generative AI solutions in an organization. Getting value from generative AI is not always easy. Indeed, another poll from RSM found that while many are using AI in their workplace, a majority say implementing the technology has been harder than expected. 

The poll, which included 510 middle-market decision makers in the U.S. and Canada, indicated a great deal of enthusiasm for AI. It found 78% of middle-market organizations are adopting AI, with 77% adopting generative AI in particular. With this enthusiasm has come investment: 89% of executive respondents reported their organizations plan to boost their budgets around AI technologies and 74% are focusing their dollars specifically on generative AI. 

Yet, 54% of respondents report that generative AI has been harder to implement than they expected. Further, 67% say they need outside help to get the most out of their generative AI solutions. 

“AI and generative AI are making significant impacts to our industry — perhaps more than any previous technology,” said Sergio de la Fe, enterprise digital leader and partner with RSM. “Our survey underscores the necessity for middle-market organizations to develop a comprehensive AI strategy that encompasses the entire value chain. Considering the complexity of AI technologies, it’s no surprise that roughly two-thirds (67%) of middle-market leaders surveyed recognize the need for external assistance to fully capitalize on the advantages of their selected AI solutions.” 

Concerns

All three surveys named largely similar concerns regarding AI that give pause to even enthusiastic adopters. The concerns include opacity of the models and their decision-making process, outputs that may not be entirely trustworthy, potential data leaks and cybersecurity attacks, as well as ethical and legal considerations. 

Another recent report from CPA.com, though, found accounting leaders are largely unperturbed. It found that 68% of accounting leaders have confidence in their organization’s responsible use of AI. This is in contrast to their subordinates, who aren’t as confident in their leaders: Only 29%  of front-line employees believe their employers have sufficient measures to ensure that AI is used responsibly. 

“Organizations will not be able to enjoy the full benefits of AI if it is not considered a safe and trustworthy tool,” said the CPA.com report. “… Failure to use AI responsibly could result in financial penalties under new regulations as well as reputational damage.”

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Republican tax bill adds $2.4 trillion to US deficits, CBO says

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The House-passed version of President Donald Trump’s tax and spending bill would add $2.42 trillion to U.S. budget deficits over the next decade, according to a new estimate from the nonpartisan Congressional Budget Office.

The CBO’s calculation, released Wednesday in its so-called scoring of the “One Big Beautiful Bill,” reflects a $3.67 trillion decrease in expected revenues and a $1.25 trillion decline in spending over the decade through 2034, relative to baseline projections.

Prospects for an even more dire U.S. fiscal trajectory threaten to stoke concerns about the bill among GOP fiscal hawks. Trump ally Elon Musk on Tuesday blasted the package as a “massive, outrageous, pork-filled Congressional spending bill is a disgusting abomination.”

House Republicans narrowly passed the bill last month, and it now faces opposition in the Senate, where multiple lawmakers have expressed varying demands for changes. Trump is expected to meet with Senate Finance Committee Republicans Wednesday to discuss the bill.

Trump administration officials have repeatedly dismissed CBO projections as inaccurate, saying they fail to account for the uplift to economic growth that the tax cuts, along with tariff hikes and deregulation, will provide. Treasury Secretary Scott Bessent said last month, “I’m not worried about the U.S. debt dynamics,” because a swelling GDP will ease the burden. He also predicted “north of 3%” growth by this time next year.

Timing for passage

The CBO’s $2.42 trillion deficit-increase estimate doesn’t incorporate any so-called dynamic effects from changes in economic growth or other indicators resulting from the new tax and spending measures.

Bessent has called on lawmakers to pass the bill, which includes an increase in the statutory debt limit, by mid-July. The Treasury has been using special accounting maneuvers to keep within the debt ceiling since the start of the year, and has warned it could exhaust its capacity in August.

Fiscal conservatives have demanded the measure do more for deficit reduction. But other GOP members have demanded that temporary tax cuts in the bill be made permanent — which would further dampen revenues. The CBO score will also be reviewed by the Senate’s rules-keeper who could determine whether provisions comply with the chamber’s requirements.

The bill encompasses much of Trump’s economic agenda. It would make permanent his 2017 income-tax cuts, and provide new benefits promised on the campaign trail — including eliminating taxes on tips and overtime pay through 2028. It also raises the cap on the federal deduction for state and local taxes to $40,000 from $10,000. 

The bill has various federal spending cuts, including to clean-energy credits, and features new work requirements for Medicaid beneficiaries and new guidelines for the Supplemental Nutrition Assistance Program. Some of those cuts also face opposition among Senate Republicans.

Wednesday’s CBO release indicated that measures in the existing bill could leave 10.9 million people without health insurance in 2034. That includes 1.4 million without verified citizenship, nationality or satisfactory immigration status who would no longer be covered in state-only funded programs.

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Private sector added just 37K jobs in May, ADP finds

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Private sector employment increased by only 37,000 jobs in May, payroll giant ADP reported Wednesday, down from a revised figure of 60,000 in April, while annual pay increased 4.5% year over year.

The professional and business services sector, which includes accounting and tax preparation services, lost 17,000 jobs, although the financial activities sector, which includes banking,  gained 20,000 jobs. The goods-producing sector lost 2,000 jobs.

“May job growth slowed for the second straight month, and this is after a strong start to the year where hiring was really solid, we’re seeing that same hiring lose momentum,” said ADP chief economist Nela Richards during a conference call Wednesday with reporters. 

“New hiring is at the lowest level we’ve seen since March of 2023 when the economy shed 52,000 jobs,” she added. “I highlight that because we all know that the labor market has stayed strong despite that 2023 loss, and so the weak numbers we’re seeing now do not point to a labor market that’s collapsing, but there is hiring hesitancy that’s slowing the additional jobs growing. Most of the slowdown in hiring in May from April is coming from the goods side.” 

The slowdown in hiring was particularly apparent at small businesses and large companies. Small businesses with between one and 19 employees lost 6,000 jobs last month, and businesses with between 20 and 29 employees lost 7,000 jobs. Large companies with 500 employees or more lost 3,000 jobs. Medium sized businesses with between 50 and 249 employees gained 51,000 jobs, although those with between 250 and 499 employees lost 2,000 jobs.

Year-over-year pay growth for people who stayed in their jobs was 4.5%, while pay for those who changed jobs rose 7% in May, which was unchanged from April’s revised figure. In professional and business services, the figure was 4.2% for job stayers.

“Hiring hesitancy persists due to downbeat consumer sentiment and trade policy uncertainty,” said Richardson. “Small firms and low-paid workers seem to be particularly vulnerable to this uncertainty. Small firms have generally thinner margins. They have less options in terms of capital markets, and they are more likely to be dependent on bank loans at the current interest rates.”

ADP is also seeing more “boomerang hires” in which former employees are rehired by the same company, at 35% in March, compared to the typical figure of 31% of new hires. “That’s a pretty strong uptick, according to this data, and that is consistent with firms that are trying to be more cautious in their hiring,” said Richardson. “They want to know that they can onboard a former employee more quickly. That employee knows the ropes, they know the culture, they can get the efficiency and productivity they need on day one, and so that’s why we think this hiring hesitancy has missed that firms are leaning on boomerang hires more than they have in the past.”

Overall, people are also working less, she noted. “We saw a tick down in average hours this month, 34.3 in May, versus just slightly higher, 34.5 in April,” said Richardson. “But layoffs are certainly still quite low. So if you put all this together, the key takeaway is a slowdown in hiring momentum, but still a labor market that’s in good enough shape to support consumer spending and provide the Fed the latitude to stay pat on rates while it continues to decipher its inflation outlook.”

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Fieldguide launches AI agent to automate audit testing

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Advisory and audit solutions provider Fieldguide released Field Agents for Financial Audits, which comes with an agentic AI “Audit Testing Agent” to automatically execute the testing workflow end-to-end. 

Specifically, the new Audit Testing Agent automates the process of matching client evidence to samples, extracting and validating key data from documents, and annotating and documenting test results. The Audit Testing Agent supports a wide variety of document-based audit tests, including revenue cut-off, expense verification, unrecorded liability testing, and fixed asset additions. 

It is being rolled out as an enhanced feature of Fieldguide’s existing audit platform, meaning current Fieldguide customers can now access its capabilities. Fieldguide CEO Jin Chang, in an interview, described the new offering as a true end-to-end audit solution that encompasses the entire engagement lifecycle. He contrasted it with similar products in the market, which he said are more like point solutions that handle only one or two steps in the process or are meant for very specific applications like invoice testing. 

Fieldguide booth

“When we talk about agents, we think of agents as a more holistic, multistep workflow approach,” he said. “Our argument is actually that many solutions in the market are not quite agentic. They’re more [like the] AI workflows that Fieldguide has already been building.”

He noted that many solutions will surface discrepancies and possibly make suggestions for manual adjustment. In contrast, he said, Fieldguide’s new AI will go beyond these steps and do things like suggest follow-up questions to clients, draft the communication, evaluate the client response, perform a quality check on the new evidence provided by them, and “connect the dots back to what the auditor is testing for.” 

“By the time the response gets back to the audit team, Fieldguide AI has already pre-tested for quality after evidence and responses come back [to them]. Our agents will test again, document the results, and ultimately the results that are documented flow all the way through to the end financial statement reports,” said Chang. 

He noted that this approach still retains a human in the loop philosophy, which means it’s not actually initiating the client communications with no supervision. While theoretically it could act much more on its own, he said CPA firms are not yet comfortable with that level of independent action from their tools. He contrasted this with other industries, such as software development, where agents are being built with a significantly higher degree of autonomy. Still, this does not mean the AI sits idle waiting for the human to interact with it. Even with this more controlled approach, the agents are still performing some tasks independently. 

“Fieldguide field agents can be autonomous at a very extreme end,” said Chang. “However we need to make sure to meet CPA firms where they are in their AI transformation journey. … What we found is that current levels of comfort in the industry [necessitates] a human in the loop approach where our agents are suggesting next steps and doing proactive analysis. For example when the client uploads evidence, our agents are [performing this analysis without] waiting for the auditor to check. I would say we are about halfway in the journey of more full autonomy, mostly because the level of comfort in the industry is at this current place.” 

Understanding that audit methodologies can vary greatly, the solution sports a high level of customization at multiple levels. This includes the ability for users to set their own materiality thresholds along with their own risk preferences and other best practices. Once set, the AI will use reinforcement learning to better understand how the auditor does things and match itself to their habits. 

“We have customization at every level: firm, practice, partner and down to per engagement preferences too, because we found that even with the same partner, two different clients, he or she may prefer a different way of doing things too,” said Chang. “So what we have incorporated is reinforcement learning at the engagement level, at the audit level, so that the client specific preferences continue on a year to year basis.”

Chang said he is “very confident” in the quality of the AI’s outputs, saying they had to design with quality in mind: while consistent accuracy is important for everyone, it is “non-negotiable” for audit professionals. This quality is at least partially driven by what he said was a proprietary evaluation framework that generally involves a series of specialized LLMs monitoring the outputs of the primary LLM for errors and exceptions it may have missed. Using this framework as a check on accuracy, Chang said the AI has been able to not only perform tests much faster than humans, but it has also been able to find errors that human teams made in previous audits. 

“Fieldguide’s goal is to enhance the quality of audits. We want to help CPA firm partners sleep better at night too, knowing that their audit quality is market leading, not just [producing] efficiencies at the margins. We take a lot of pride in the quality of our AI outputs. We actually would love to see other AI players in the space care more about quality, not just speed. We think that’s just better for the market,” he said. 

While some developers take the approach of having the LLM simply interpret and communicate the calculations made by more deterministic AIs, Fieldguide has the LLMs themselves doing the work, with the specific task matched to the model best equipped to perform it. By giving them access to the right tools, said Chang, LLMs can carry out a wide variety of tasks on their own. 

“Based on our evaluations, certain LLMs tend to be better at math and other very deterministic use cases, whereas other LLMs are better at creativity or understanding documents or images and so on. I will note that anyone who makes blanket statements around LLMs not being good at one particular thing, I would argue, is not doing a proper evaluation across other LLMs,” he said. 

In general, client data is encrypted and stored in Fieldguide’s secure AWS environment. In some cases, when working with very large firms, they will work through their own cloud infrastructure instead, but Chang noted this is more of a premium enterprise service for international firms with global mandates.

Chang added that Fieldguide is ISO 27001 certified, completes annual SOC 2 reports, and will soon be ISO 42001 certified as well. 

He estimated that, for a mid-sized firm of 100 professionals, implementation time would be between three to four weeks; for a larger firm it might be between three to nine months, depending on the scale of the rollout. 

Pricing is generally per-engagement, as the intention is to help CPA firms be more efficient. He argued that per-seat pricing disincentivizes efficiency, as the vendor makes more money the more people use the product. The purpose of this new solution, said Chang, is to enable firms to grow more without having to hire more, a goal that would be at odds with a per-seat pricing plan. 

“A lot of CPA firms who’ve been using our generative AI features the last several years are now reaching a point where they could use another step change in human productivity and quality. … The firms upgrading to our Field Agent solution can grow the top line without necessarily growing headcount one to one,” he said. “Our goal is to help CPA firms create nonlinear growth with revenue compared to headcount.” 

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