Connect with us

Accounting

Art of Accounting: Catch someone doing something good

Published

on

The New One Minute Manager by Ken Blanchard and Spencer Johnson is a 2015 update of the original 1986 book. I recently read it looking to understand the changes they made and, while they seem to be valid based on current trends or situations, I also think the original premises are just as valid. 

I read it for a number of reasons, one of which was to refresh my memory and see if I missed anything that I regularly do, and I haven’t. One of the things I think about is catching people doing something good. I work at this and even have coin tokens I give them while I praise them. The original book called it a One Minute Praising and it is still called that. 

However, what it is called is not important. What is important is that partners and managers should make an effort to catch a staff person (or admin or another partner or a child or spouse or maybe even a client) doing something good and tell them so, then and there, and publicly if possible. 

We are quick to point out something wrong, and that is important because we want it corrected, want the person to learn from the error, not repeat it and not teach it incorrectly. We also want them to go back and fix any such errors on their work in progress that hasn’t been handed in yet. Blanchard’s book tells you how to do that and, whether you read the book or not, you will be catching people with their errors. You do not need to read a book or take a course on finding errors and telling staff about them. You might need a better method or more finesse or care, but you will let them know about what they did wrong.

Many managers are not in the habit of telling people they did something good. They might at the completion of a project or during an evaluation, but not while it is being worked on. There usually are many opportunities along the way of a big project for a rest stop, a break, a quick review or even during an interaction discussing it. Use these times to catch them doing something particularly good. It doesn’t take much of an effort if you try to do this. If you’ve never done this, then use the next interaction as your start. Look for it.

I think the first time you notice someone doing something great and telling them so might seem awkward, it shouldn’t, but so what. Tell them quickly what they did that you thought was great, thank them and tell them you are proud of what they did. It only takes about 42 seconds, but you’ve acquired a couple of hours of excitement by them, and possibly greater productivity. They will mention it to their spouse or partner and feel good about themselves. Get in the habit to look for these situations but save it for something really good. It works!

My 2010 Power Bites book has a chapter, “When Others Push the Pencil for You, Make Sure it is Your Pencil,” where I wrote about the benefits of complimenting freely. Me and Tom Blanchard. There must be something to this. Try it. It works. 

My Power Bites book is truly great (in my humble opinion) and I think everyone should read it. However, so you do not think I am hustling you into buying it, I will email you a free PDF if you request it by emailing me at [email protected]. Just put Power Bites as the subject and no messages are necessary. Maybe I’ll update it, but that takes time and I like it the way it is. Whatever I do, I will not get rich from it, so email me and get a free copy and enjoy the book.

Oh, and catch someone doing something good!

Do not hesitate to contact me at [email protected] with your practice management questions or about engagements you might not be able to perform.

Continue Reading

Accounting

The AICPA’s Mark Koziel: More upside than downside for accountants

Published

on

Mark Koziel speaking at 2025 Engage

Even as accountants worry about a host of pressing issues, there are strong reasons to be optimistic about the future of the profession, according to Mark Koziel the president and CEO of the American Institute of CPAs.

“We’ve had issues coming at us for decades, and in each and every instance we’ve tended to thrive,” he added.

As an example, he cited the long list of technological developments that were all supposed to take accountants’ jobs, from the desktop calculator and the personal computer, to Excel and blockchain — all of which ended up only helping to make accountants more productive.

“Every time, there’s a new development in technology, they want to put us out of business,” he joked.

And even in times of economic uncertainty, accountants have an edge: “Typically, we are the last to fall into a recession, and the first to come out of them, because as companies come out of a recession, they turn first to their CGMAs and their CPAs for help.”

With all that in mind, he noted that he wanted to change the title of his keynote from “Professional Issues Update” to “Professional Opportunities Update,” before diving into a wide-ranging discussion of the most important major trends and developments affecting accountants.

Among the areas he discussed were:

1. Changes at the IRS. The tax agency was able to make it through the spring filing season with service levels that were relatively consistent with previous years — but that may not be true in the fall, Koziel warned, as retirements and layoffs that were delayed to help the service make it through April 15 have gone into effect.

“In the heat of busy season this spring, there were all kinds of rumors and hearsay about what was happening at the agency, and we put out a press release just to members to say, ‘Please, stop reading the headlines. We talk to the IRS regularly, and as far as we can tell, service levels will be consistent with the past few years,’ and we were right. Members coming out of busy season said the same thing,” Koziel explained. “I don’t know that we can say that going into the fall busy season — the IRS has even fewer people than they had before.”

2. The fate of the PCAOB. As passed by the House of Representatives, the Trump administration’s “Big Beautiful Bill” includes a provision that would scrap the Public Company Accounting Oversight Board and roll up its functions into the Securities and Exchange Commission.

“We are having a lot of discussion about what the SEC/PCAOB thing will look like,” Koziel said. “It is still being discussed as the bill goes into the Senate side. I’d say it’s pretty likely. I don’t care if the PCAOB stays or if what it does rolls up into the SEC — but what an incredible opportunity for us to have a say in how inspections are done, and so on. The SEC, too, would like to look at things differently.”

“The inspection rules were written 20 years ago, and when we talk about audit transformation, we need to make sure those inspections match up with what we’re doing,” he added. “This is an incredible opportunity to do that.”

3, Private equity. While many are concerned about how the influx of PE money into the profession will reshape accounting — and Koziel was adamant about making sure that it doesn’t compromise quality, particularly in audit — he said firms need to be able to find the model that works for them, and that PE can teach some valuable lessons.

“What can we learn from private equity?” he asked. “Partner accountability. As much as we’ve talked about it, our governance never really allowed for partner accountability to occur in firms. It’s very true in PE that there’s partner accountability.”

4, Tariffs: Almost all business leaders (90% in the second quarter of 2025, according to a recent AICPA survey) believe that tariffs are creating business plan uncertainty — which creates an opportunity for accountants to offer meaningful guidance to clients, as they have in many previous eras of uncertainty.

“This is like the Paycheck Protection Program at the beginning of COVID — we take complex things and make them simple,” Koziel said. “Let’s stay on top of this and communicate with our clients on a regular basis.”

5. Staffing: AICPA chair Lexy Kessler, who joined Koziel in his keynote, reported that undergraduate enrollments in accounting are up for the third quarter in a row, a welcome development after years of serious concern about the profession’s pipeline shortage.

“We’re seeing results, but we’re not done yet,” she warned. “We need to keep our foot on the gas.”

Increased compensation for younger accountants and an uncertain economic environment have helped with the boost, but that isn’t all, Kessler said: “There’s some shifting in the marketplace — accounting has job stability, pay is looking better, students are seeing people from the profession out in classrooms, and they’re saying, ‘I had no ideas that’s what accountants do.'”

“I encourage everyone to change the story they’re telling,” she told the audience. Talk about the impact you have, not all the work it takes to make that impact.”

Koziel added some valuable advice for firm leaders from his time working at a Buffalo-based CPA firm in the 1990s: “When I was in charge of recruiting, I’d ask our partners, ‘Is this firm the right place for your kids?’ And if it’s not, fix it.”

Continue Reading

Accounting

Instead adds AI-driven tax reports

Published

on

Tax management platform Instead launched artificial intelligence-driven tax reports, harnessing AI to analyze full tax returns to glean tax strategies and missed opportunities.

The San Francisco-based company’s reports, which are designed for clarity and compliance, include:

  • Tax Return Analysis Report, which reveals tax-saving opportunities in tax returns for individuals (1040) and businesses (Schedule C, E, F, 1120, 1120S, 1065).
  • Tax Plan Report, which provides a real-time summary and action list of all tax strategies across all entities in a tax year and includes potential and actual savings, summaries for each tax strategy, and IRS and court case references.
  • Tax Strategy Reports for every tax strategy, with detailed calculations of deductions and credits, supporting documentation, and an actionable plan.

Instead users can collaborate with their tax professionals on the platform or search the Instead directory of firms that support the platform and offer tax planning and advisory services. 

Andrew Argue

Andrew Argue

“We are excited to bring our users the future of smart, effective decisions when it comes to filing taxes,” said Andrew Argue, co-founder of Instead, in a statement. “With Instead, users can easily uncover and implement tax strategies and opportunities that will save them money and have the transparent calculations to support a tax return. And this is just the beginning…we have some exciting things on our roadmap and look forward to sharing them very soon!”

Continue Reading

Accounting

Half of accountants expect firms to shrink headcount by 20%

Published

on

Fifty-two percent of accountants expect their firms to shrink in headcount by 20% in the next five years, according to a new report.

The Indiana CPA Society, in collaboration with CPA Crossings, released today a 2025 Workforce Transformation report. Paradoxically, while it found that most respondents anticipate their firms to reduce headcount, 75% said that their firms will need the same amount or more staff to meet future client demand. 

Sixty percent of respondents said that entry-level professionals are the role they anticipate needing fewer employees in the future due to automation. Nearly half as many responded saying experienced professionals (approximately 33%) and manager-level roles (approximately 25%). 

The report highlights the weaknesses of the pyramid-shaped practice structure that is the basis for most firm’s current talent management and workforce development systems. One challenge is the pyramid’s low retention design. 

“The pyramid practice structure was not designed to retain staff. It actually does the opposite. Upward mobility is statistically difficult to attain,” the report reads. “Firms have a lot of requirements for entry-level staff, but there is a lot less need for experienced staff. Firms eventually have a lot of entry-level professionals qualified to become experienced staff but only a few openings. It only gets more difficult as staff try to move from experienced staff to managers. For those who want to move from managers to owners, the wait could be 15 years or more — or maybe never.”

The report discussed the dwindling pipeline of incoming talent, saying, “Currently, there are not enough qualified staff to maintain a bottom layer that is wide enough,” and generational preferences, saying, “Gen Zers are looking for meaning and emotional connection. If they cannot find these connections in their work, it won’t take much for them to decide to move on.”

The final weakness of the pyramid model the report highlighted was advances in technology, particularly automation and artificial intelligence. 

“Advances in technology, especially with automation and artificial intelligence, could obliterate the work being done by the bottom of the pyramid,” the report reads. “This impact is beginning to be seen in accounting firms across the country as manual and time-consuming data entry and reconciliation tasks, once assigned to entry-level staff, are being automated. Firms are already seeing great benefits from this transfer, such as faster and more accurate data processing.”

The report suggests that firms take on a new practice structure that focuses on precision hiring, proactive retention, practical technology implementation, pricing expertise, practice area expansion or focus, and people acceleration. 

Continue Reading

Trending