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Art of Accounting: System changes

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Complimentary Access Pill

Enjoy complimentary access to top ideas and insights — selected by our editors.

Systems run a business, not people. People run the systems. Without good systems and compliance, most businesses will have as many systems as there are people. Think about any successful franchise, with McDonald’s, Subway and Jersey Mike’s coming quickly to mind. None of these could be successful without a system that is followed by everyone everywhere every time. And the people working there follow the system because they have to. Now, let’s compare this to a CPA practice or any service business.

Most service businesses and particularly CPA practices employ highly intelligent knowledgeable staff who usually know how to get their work done; and unless they are at the lowest level, they do not need much supervision on most of what they work on. The problem comes with supervising and training younger level staff and also higher level who aspire to move up to the next level and then on from there. Systems need to be established for every level regardless of the technical expertise required to get the services successfully performed. 

Usually many systems need tweaking and updating. Rather than a complete overhaul, my suggestion is to make changes whenever it is necessary. However, that is usually not possible, not practical or efficient, and that is part of the problem. Another reason for putting off changes is that many systems get embedded in the DNA of the organization, and it is difficult to change procedures that have always been done, along with changing the mindset about something that is generally working. Further, making changes takes time and might need vetting, testing or approval by a “committee.” All of these thwart changing a system or part of a system that is not working well, or as well as it should be. Another reason some systems do not work is a lack of a dedication by management that the system must be followed. If “management” doesn’t like the system, then it should be changed recognizing that there is no longer a functioning system.       

When something is discovered to not be working well, consider changing it then and there. Determine what isn’t working and why. Establish a correction or tweak that will fix it. Discuss with your partners what you found and how you want to fix it. Get acquiescence and then do it. Communicate the change or adjustment to everyone at your firm. Obviously this would be much easier for a small practice than for a regional or national firm, but the idea is to uncover parts of a system that aren’t working well or as they should be and to implement a change as quickly as possible. The process of making the change might vary with people or firms, but the need for it would not. Work it out in a way that suits you and get it done. Continuing with a system deficiency that you identified, developing a change and not doing anything about it will relegate you to remaining as you are, or leaning backward rather than pushing forward. 

Making system changes means making changes. This only is accomplished if the firm leaders are committed to improvements. Yesterday’s methods must have worked quite well to bring you to today but cannot be relied upon to bring you past today into the many tomorrows that will come.  

Here is a link to a previous column with added comments and suggestions.

Getting back to making changes. I seem to write about this a lot, and two reasons are 1) I consider having an effective workable system that is adhered to as essential to managing and operating an accounting practice, and 2) many of my columns are precipitated by calls for assistance I receive from colleagues. When a topic pops up more than a few times, it causes me to rethink it and provide some additional comments in my columns. I hold to a theory that if I write nothing about a topic, I cannot be an influencer for change; if I write something, then I might be a catalyst for change. I prefer the might over the cannot.

Do something new to make your practice better.

Do not hesitate to contact me at [email protected] with your practice management questions or about engagements you might not be able to perform.

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Tech roundup: Intuit guarantees tax refunds 5 Days early into any bank account

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Intuit guarantees tax refunds 5 Days early into any bank account; IRIS beefs up Firm Management solution, customer success function; and other accounting tech news and updates.

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Ex-Credit Suisse client charged by US amid tax evasion probe

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A former Credit Suisse Group AG client was charged with a tax-evasion conspiracy in the U.S. as officials weigh whether the bank — now owned by UBS Group AG — breached a 2014 plea deal in which it paid $2.6 billion and admitted helping thousands of Americans evade taxes.

Gilda Rosenberg, a Florida businesswoman, conspired with two family members in hiding $90 million in assets from the Internal Revenue Service between 2010 and 2017, federal prosecutors charged Wednesday. She’s accused of acting to conceal money in undeclared foreign accounts while also filing false returns and evading taxes on unreported income. 

The extent to which Credit Suisse complied with its plea deal took on new focus after a 2023 Senate Finance Committee report said there were “major violations” of its agreement that requires the bank to identify undeclared U.S. accounts to the IRS. In the report, Democratic staff on the committee said the bank had still failed to fully disclose US assets despite having identified “thousands of previously undeclared accounts” valued at more than $1.3 billion. 

In response to the report, Credit Suisse said it was cooperating and had provided information to U.S. authorities on potentially undeclared accounts held by American clients.

A spokesman for UBS declined to comment Thursday on the case against Rosenberg. An attorney for Rosenberg declined to comment.   

Telling the IRS

The 2023 report doesn’t name the Rosenbergs but describes how the bank allegedly helped a family of dual citizens of the U.S. and Latin American country evade taxes. Whistleblowers told the committee the family members held nearly $100 million at Credit Suisse for a decade before transferring those assets to other banks without telling the IRS. 

The charge against Rosenberg doesn’t identify Credit Suisse, but refer to the same allegations described in the Senate report, according to people familiar with the matter. U.S. authorities are weighing whether the Swiss bank breached the terms of its 2014 deal, said the people, who asked not to be identified discussing internal discussions.

UBS said in its third-quarter report that it had a provision for potential costs tied to inquiries into its cross-border wealth management services, including Credit Suisse’s compliance with the 2014 plea deal. It didn’t disclose an amount for the provision.

UBS could announce a settlement with prosecutors for violating terms of the 2014 deal as soon as this week, the Wall Street Journal reported on Thursday. The bank could agree to pay at least hundreds of millions of dollars, according to the report. The UBS spokesperson declined to comment on a possible settlement. 

Under its plea agreement with the U.S., Credit Suisse had to disclose all undeclared U.S. accounts closed and transferred from 2008 to 2014. Disclosing those account holders, known as “leaver lists,” was a U.S. requirement for Credit Suisse, several other Swiss banks that faced criminal charges, and 80 Swiss banks that made deals to avoid prosecution.

At the time of the report in 2023, Senator Ron Wyden, the Oregon Democrat who chairs the committee, slammed “greedy Swiss bankers” who appeared to be engaged in a “massive, ongoing conspiracy to help ultra-wealthy U.S. citizens to evade taxes.”

The report was released around the same time that Credit Suisse was being sold to rival UBS in a 3 billion franc ($3.3 billion) deal brokered by the Swiss government after years of scandal and mismanagement. 

‘Donate’ assets

Gilda Rosenberg was charged in a so-called criminal information. In a separate case last year, she pleaded guilty in Texas to conspiracy to commit wire fraud involving a Miami vending machine company she owns. She is scheduled to be sentenced on April 30. 

Rosenberg, a U.S. citizen, was born in Colombia and lives in south Florida, according to the tax charge. She conspired with two family members also born in Colombia, the U.S. alleges. They hid money in accounts in Switzerland, Spain, Israel and Andorra, prosecutors charged. 

Rosenberg and one relative agreed to sign documents purporting to “donate” assets in undeclared accounts to the other relative, the U.S. alleges. She also caused her return preparer to underreport income to the IRS and falsely say she had no interest in a foreign financial account, according to the charge.  

Since the bank’s 2014 guilty plea, other U.S. clients of Credit Suisse have been charged in tax cases. In 2016, Dan Horsky pleaded guilty to hiding more than $200 million in assets from the IRS. A Brazilian-American businessman, Dan Rotta, was indicted last year for allegedly using Credit Suisse, UBS and other Swiss banks to hide more than $20 million in assets from U.S. tax authorities over 35 years.

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Deadline extended for Top New Products submissions

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Due to extensive interest, Accounting Today has extended the deadline for submissions to its 2025 Top New Products report. Submissions, which were originally due Jan. 10, can now be made until the end of the day on Wednesday, Jan. 15.

The report will recognize the best new and significantly improved products aimed at tax and accounting professionals, as judged by the editors of Accounting Today.

Products for consideration must be designed for the tax and accounting profession; must have been released no earlier than January 2024; and must be currently available (i.e., not in beta testing) in the U.S. market.

Top-New-Products-trophy-abacus

Submissions must include:

  • Release date;
  • Pricing;
  • A website URL and/or phone number for customer contact;
  • 200 words or less describing the product’s functionality and its relevance to the tax and accounting profession; and
  • A digital image or logo for the product, if available (images can be in JPG, EPS or TIFF format, at 300 dpi or higher).

We will accept up to three submissions per vendor, or three per major division of a vendor.

Submissions may be sent by email to our technology editor, Chris Gaetano, at [email protected],

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