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Boomer’s Blueprint: Implementing ‘staff on demand’ at accounting firms

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CPA firms face increasing pressure to deliver high-value advisory and consulting services as the accounting profession transforms. Traditional talent development models rely on in-house staff and struggle to keep pace with this shift.

Enter “staff on demand,” a hallmark of exponential organizations that offers a scalable, flexible solution to increase capacity, drive innovation, and accelerate service delivery. This approach addresses staffing challenges and empowers firms to develop talent capable of delivering higher-value services.

This option isn’t new, as firms have been outsourcing since the early 2000s. What is new are the mindsets, skill sets, and toolsets needed to succeed. The convergence of multiple technologies, clients’ wants and needs and artificial intelligence helps firms meet the challenges and take advantage of their best opportunities.

Why firms need staff on demand

Staff on demand is a strategy where organizations leverage external resources, freelance talent and part-time experts to meet fluctuating business needs. This model provides agility and helps firms closely align resources with client demands without the overhead and inflexibility of full-time hires. More importantly, firms build teams with the required skill sets and technology (toolsets).

This concept goes beyond temporary staffing in an accounting firm. It involves creating an ecosystem of professionals who contribute niche expertise, specialized skills, or extra capacity during peak seasons.

Now, we’ll examine why the staff-on-demand model is the path forward.

  • Talent gap and specialized skills. The profession faces a talent shortage exacerbated by increased demand for advisory and consulting services. Traditional hiring pipelines often fail to deliver the specialized skills needed for areas like financial forecasting, tax strategy and digital transformation advisory. The staff-on-demand model provides access to a global talent pool so firms can bridge gaps in expertise without lengthy recruitment processes.
  • Seasonal peaks and workload fluctuations. Tax season and other busy periods strain internal resources, leading to burnout or missed opportunities. By adopting this model, firms can scale up quickly during peak times and downshift during slower periods. Improved resource utilization supports employee well-being.
  • Cost efficiency. Full-time staff come with significant overhead costs like salaries, benefits, training and workspace needs. Staff on demand is a cost-effective alternative, allowing firms to allocate resources to client-centric investments and technology upgrades.

This isn’t temporary staffing; it’s a strategic approach to cultivating talent capable of driving advisory and consulting services. Here’s how:

  • Exposure to new skills and perspectives. Integrating external professionals into projects exposes internal teams to diverse approaches and cutting-edge expertise. This cross-pollination of ideas fosters innovation and accelerates skill development within the core team.
  • Mentorship and knowledge transfer. Senior-level external consultants can serve as mentors for junior staff. They can train internal teams in niche areas like AI implementation, business analytics, or blockchain accounting. This blueprint allows internal teams to learn from experienced professionals in real time.
  • Risk mitigation in talent investments. Hiring full-time staff for emerging service lines is risky, especially in uncertain markets. Staff on demand lets firms test and refine advisory services with minimal commitment, reducing the financial risks associated with building out capabilities.

Implementing staff on demand

Below are actionable steps for firms to integrate the new model effectively:

  • Step 1: Redefine talent needs. Identify the specific skills and expertise required to expand your advisory and consulting services. Develop a framework to categorize these needs into short-term, long-term and specialized projects. For example, if you’re exploring sustainability consulting, you may need environmental accounting or carbon reporting experts.
  • Step 2: Build a talent network. Develop a pool of vetted professionals, including freelancers, boutique firms and consultants. Consider establishing formal partnerships with universities and professional organizations to access upcoming talent.
  • Step 3: Integrate technology. Leverage technology to streamline hiring, onboarding and collaboration. Platforms like Bamboo for HR, MS Teams for communication, and project management tools like Asana help manage remote or freelance workers.
  • Step 4: Establish a culture of collaboration. Firms must foster a collaborative culture for staff on-demand to thrive. Clearly define roles, expectations, and integration points between full-time staff and external professionals. Transparency and alignment build trust and help maintain quality.
  • Step 5: Focus on knowledge retention. Capture the insights and expertise from on-demand professionals and share them with your internal team. Use collaboration tools, project after-action reviews and learning management systems to institutionalize this knowledge.
  • Step 6: Prioritize compliance and risk management. When working with external staff, have contractual agreements covering confidentiality, data security and intellectual property rights. Complying with industry regulations like Public Company Accounting Oversight Board and Internal Revenue Service standards is a priority.

Real-life applications

Next, let’s look at some examples of how firms use and benefit from the staff on demand model.

  • Tax season scaling. A midsized firm leveraged staff on demand to meet tax season demands. By hiring freelance tax preparers and reviewers, they reduced the workload for full-time staff, maintained quality and avoided burnout.
  • Niche advisory services. A firm exploring digital transformation advisory services brought in an on-demand consultant to conduct initial assessments for clients. This external expertise delivered immediate client value and trained the firm’s staff to replicate the process internally.
  • Technology implementation. A firm engaged on-demand IT consultants to implement AI-driven tools for audit automation. The consultants trained internal staff, helping them build long-term capability in audit innovation.

Overcoming challenges

Here are a few common challenges for firms implementing staff on demand and how to overcome them to start reaping the benefits:

  • Problem 1: Maintaining quality and consistency. Solution: Develop standardized workflows to ensure external staff meet firm quality standards.
  • Problem 2: Protecting firm culture. Solution: Include external professionals in team-building activities. Communicate the firm’s mission, vision and values to maintain cultural alignment.
  • Problem 3: Managing client perception. Solution: Be transparent with clients about the use of external expertise. Frame it as a service enhancement rather than a substitute for internal talent.

Advisory and consulting services are the fastest-growing areas for CPA firms, but traditional staffing models can’t keep up with the demands of flexibility, specialization and innovation. Staff on demand is a pathway to overcome these challenges while fostering a culture of learning and adaptability.

Take proactive steps to embrace this model and align it with your vision for growth, talent development, and client success. Then you can unlock new opportunities for innovation, scalability and impact.

Think — plan — grow!

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Accounting

Trump said to be open to lowering SALT cap in GOP tax bill

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President Donald Trump told Senate Republicans he is open to a state and local tax deduction cap lower than the $40,000 in the House-passed version of his giant tax bill, a person familiar with the matter said. 

Trump signaled his position in a meeting with Senate Finance Committee Republicans on Wednesday, and the comments added momentum to Senate GOP efforts to enact a lower SALT cap. 

That push has led to resistance from the House, with Speaker Mike Johnson telling Bloomberg TV Thursday he is fighting to keep the $40,000 cap as it is. 

After the White House meeting Wednesday, Senate Finance Committee Chair Mike Crapo lamented about the cost of the House bill’s SALT cap. 

“There’s not a single Republican senator from New York, New Jersey or California, so there’s not a strong sentiment in the Republican conference to do $350 billion for states that the other states subsidize,” Crapo told reporters.   

Crapo’s top priority for the Senate tax bill is extending a bevy of temporary business tax breaks in the House bill that would expire after 2029, including enhanced interest expensing and deductions on research, development and equipment. Crapo is looking to trim other aspects of the House bill in order to offset the added cost of making those breaks permanent. 

He said that a decision had not yet been made on whether to lower the SALT cap or to what level. Under current law, individuals and couples can deduct $10,000 in state and local taxes if they itemize on their tax returns. 

Johnson said that the higher cap is crucial for the House to be able to pass the final version of the tax bill when it is sent back from the Senate later in the summer. He said he has made that clear to the Senate GOP.

“I told my friends I am crossing the Grand Canyon on a piece of dental floss,” he said.

The Washington Post first reported Trump’s openness to a smaller cap. 

“The White House is working closely with leaders in Congress to ensure that this landmark legislation gets over the finish line,” said spokesperson Kush Desai.

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Accounting

Employers added 139K jobs in May, including 3,100 in accounting

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Employment grew by 139,000 jobs in May, the U.S. Bureau of Labor Statistics reported Friday, while the unemployment rate remained unchanged at 4.2%.

Employment continued to grow in the health care, leisure and hospitality and social assistance sectors, but the federal government continued to lose jobs as the Trump administration kept up its efforts to slash the workforce. The professional and business services sector lost 18,000 jobs in May, but added 3,100 in accounting, tax preparation, bookkeeping and payroll services. 

Average hourly earnings increased 15 cents, or 0.4%, to $36.24 in May. Over the past 12 months, average hourly earnings have increased 3.9%. 

“Really only two sectors made up the bulk of all job growth — health care and social assistance (+78K) and leisure and hospitality (+48K),” said Andrew Flowers, chief economist at Appcast. “The ‘diffusion index’ (which measures the breadth of job growth) fell near the lowest point of this cycle. Beyond those sectors, there were signs that professional and business services job growth has weakened further, with the three-month moving average now negative. Moreover, the DOGE-led effort to trim government bureaucrats is having real effects, with a -22K job contraction in the federal workforce.”

As part of those cuts, the U.S. Bureau of Labor Statistics itself has been cutting back on its collection of consumer data for measures such as the Consumer Price Index, which could affect the reliability of some of its data. The BLS has also been getting lower response rates in recent years to its surveys, which could affect the reliability of its data. “They’re getting a lot less data than they used to, so those things add up to probably some volatility in the numbers that come out,” said Frank Fiorille, vice president of risk, compliance and data analytics at Paychex.

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Accounting

Tax Fraud Blotter: Prep perps

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Bank job; the magic is gone; not a beautiful day in the Neighborhood; and other highlights of recent tax cases.

Washington, D.C.: CPA Timothy Trifilo has been sentenced to 20 months in prison for making a false statement on a mortgage loan application and for not filing an income tax return.

Trifilo worked in compliance for several large accounting and finance firms and recently was managing director at a tax firm where he specialized in transaction structuring and advisory service, tax compliance and tax due diligence.

For a decade, he did not file federal income tax returns nor pay taxes owed despite earning more than $7.7 million during that time. He caused a tax loss to the IRS of more than $2 million.

In February 2023, Trifilo sought to obtain a $1.36 million bank-financed loan to purchase a home in D.C. and was working with a mortgage company. After the company told him that the bank would not approve the loan without copies of his filed returns, Trifilo provided fabricated documents to make it appear as if he had filed federal returns for 2020 and 2021. On these returns and other documents, Trifilo listed a former colleague as the individual who prepared the returns and uploaded them for filing with the IRS. This individual did not prepare the returns, has never prepared returns for Trifilo and did not authorize Trifilo to use his name on the returns and other documents.

The bank approved the loan and Trifilo purchased the home.

Trifilo, who previously pleaded guilty, was also ordered to serve two years of supervised release and pay $2,057,256.40 in restitution to the IRS.

New York: Tax preparer Rafael Alvarez, 61, of Cortland Manor, New York, has been sentenced to four years in prison in connection with a decade-long, $145-million tax fraud.

Alvarez, a.k.a. “the Magician,” who previously pleaded guilty, oversaw the filing of tens of thousands of federal individual income tax returns that included false information designed to fraudulently reduce clients’ taxes. From around 2010 to 2020, Alvarez was the CEO, owner and manager of ATAX New York, also d.b.a. ATAX New York-Marble Hill, ATAX Marble Hill, ATAX Marble Hill NY and ATAX Corporation. This high-volume prep company in the Bronx, New York, prepared some 90,000 federal income tax returns for clients during this period.

Alvarez both prepared returns for clients and recruited, supervised and directed other personnel who in turn prepared returns. He oversaw what authorities called “a sweeping fraudulent scheme” where he and his employees submitted false information on clients’ returns. This information included, among other things, bogus itemized tax deductions, made-up capital losses, phony business expenses and fraudulent tax credits.

Alvarez recruited to ATAX and personally trained “impressionable, easily intimidated” workers. When some employees questioned Alvarez about his fraudulent tax prep, he threatened these employees about reporting his scheme.

He deprived the IRS of $145 million in tax revenue. 

He was also sentenced to three years of supervised release and ordered to pay the IRS $145 million in restitution and forfeit more than $11.84 million.

Philadelphia: Tax preparer James J. Sirleaf, 65, of Darby, Pennsylvania, has pleaded guilty to a multiyear scheme to help clients file false income tax returns to fraudulently increase their refunds, as well as to filing false personal income tax returns for himself.

Sirleaf, who previously pleaded guilty, was the sole owner and operator of Metro Financial Services; he prepared false and fraudulent 1040s for clients for at least tax years 2016 through 2019. On the returns he included false deductions, business expenses and dependent information.

He also filed false returns for himself for tax years 2017 through 2019, failing to fully report his income.

Sirleaf caused a tax loss to the IRS of $219,622.

Sentencing is Sept. 3.

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Summerfield, North Carolina: William Lamar Rhew III has pleaded guilty to wire fraud, money laundering, securities fraud, tax evasion and failure to file returns in connection with a $20 million Ponzi scheme.

From November 2017 to December 2023, Rhew defrauded at least 117 investors of at least $24 million. He induced victims to invest with his company, Chadley Capital, which would allegedly buy accounts receivable at a discount, sell them for a profit and provide consistently high rates of return. Rhew touted the company’s increasing deal flow and underwriting standards and claimed $300 million in transactions in 2023, consistent returns exceeding 20% per year and nearly 74% total growth over 24 months.

All Rhew’s representations were false. Instead of investing victims’ funds, Rhew used the money on personal expenses, including the purchases of a boat, a beach house and luxury cars, and to make “interest” and “withdrawal” payments to other victim-investors.

For 2018 through 2022, Rhew willfully failed to report nearly $9 million in income to the IRS.

He has agreed to pay almost $14.9 in restitution to the victims and $3,056,936 to the IRS.

Sentencing is Aug. 22. Rhew faces up to 20 years in prison, supervised release of up to three years and monetary penalties.

Miami: In related cases, three tax preparers have pleaded guilty to tax crimes connected to a scheme to prepare false returns.

Franklin Carter Jr., of Sanford, Florida, pleaded guilty to conspiring to defraud the U.S. and to not filing returns. Jonathan Carrillo, of St. Cloud, Florida, pleaded guilty to conspiring to defraud the U.S. and assisting in the preparation of false returns.

Diandre Mentor has pleaded guilty to conspiring to defraud the United States by filing false returns for clients.

From 2016 to 2020, Carter and Carrillo owned and operated Neighborhood Advance Tax, a tax prep business with a dozen offices throughout Florida. Mentor worked there between January 2017 and 2019. The conspirators inflated client refunds by fabricated deductions and held periodic training to teach Neighborhood employees how to prepare fraudulent returns.

In 2020, Mentor and his co-conspirators also started Smart Tax & Finance, which  expanded to 12 franchise locations throughout South and Central Florida. The next year, Carter, Carrillo and the co-conspirators started Taxmates, which operated out of the same offices that Neighborhood had used. Both firms prepared false returns for clients; many of those returns included false deductions.

The three also continued to teach franchise owners and employees how to prepare false returns for clients. In addition, Carter did not file personal tax returns for 2019 through 2021.

Carter and Carrillo caused a tax loss to the IRS exceeding $12 million. Mentor caused a tax loss to the IRS totaling $3,090,077.

Several co-conspirators have also pleaded guilty, including Abryle de la Cruz, Emmanuel Almonor, Adon Hemley and Isaiah Hayes.

Carter and Carrillo each face up to five years in prison for the conspiracy charge. Carter faces up to a year for each failure to file a return charge; Carillo faces a maximum of three years for each charge of assisting in the preparation of a false return; Mentor faces up to five years in prison. All three also face a period of supervised release, restitution and monetary penalties.

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