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Building a strong cash culture with AI

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Robust cash flow is king. Yet many accounts receivable teams find themselves mired in manual processes that are slow and, ultimately, costly. 

With the advent of the digital age, cash application has grown increasingly complex, labor-intensive and subject to errors. As organizations adopt a wider range of payment methods — such as ACH transfers, wires, credit cards and virtual cards — managing these diverse payments brings new challenges. Payments now stem from multiple sources and formats, often missing remittance details and forcing enterprises to hunt down data across bank portals, platforms and email inboxes. The result? Unapplied cash, delayed postings and frustrated customers due to unnecessary collection calls or credit holds. 

Addressing these challenges has brought about an innovation that overhauls operations to reduce errors, speed up payments and transform how teams handle receivables: AI-powered cash application. In an age where every dollar counts, AI is emerging as a game-changer in helping businesses optimize their cash flow processes with precision and scalability.

Ushering in cash excellence with automation

More efficient cash application processes lead to improved cash flow. Embracing cash excellence and a disciplined accounts receivable mindset provides more options to access and allocate funds. Rather than seeking outside financing, companies can instead quickly access cash to fund investments. For example, delayed payments increase DSO (days sales outstanding), potentially limiting a company’s ability to reinvest in its operations. A recent Deloitte survey showed a decline in executives’ confidence in their organizations’ ability to manage cash and liquidity, marking a 9.5% four-year trending decline from 2020. As a solution to this downward trend, leadership cites receivables management as an area that can benefit from AI technology, with 16.9% indicating they’ve already begun incorporating automation. 

The majority of business leaders (64%) believe AI will increase their company’s productivity, along with driving sales growth and enhancing customer relationships. They also expect AI solutions to reduce costs (59% of respondents) and streamline job processes (42% of respondents). The accounting function is no exception, with AI unleashing a new era of possibilities.

How AI accelerates cash application   

With manual methods, employees must resort to digging through records and making best guesses. With an AI-fueled cash application process, funds are delivered faster. By leveraging optical character recognition technology, AI systems scan remittance documents and extract crucial information like customer names, payment details and invoice numbers. Data is then cross-referenced with internal records, reducing the need for manual intervention.

For every payment processed, the technology gets smarter — and even more agile. AI systems fully integrate with ERP platforms, resulting in real-time synchronization of payment data. Once a payment is matched, it’s automatically recorded and updated in the ERP, potentially saving hundreds of hours annually.

Traditional methods of applying cash payments are prone to errors, including misallocated payments or incorrect matches. Since machine learning models analyze historical data and identify recurring patterns, the result is improved accuracy that has a ripple effect across the enterprise. With advanced analytics, teams can handle larger volumes of work without having to increase their headcount. For enterprises managing global transactions, AI can handle thousands of transactions from various regions, payment types and currencies.

Using AI to predict payment behaviors and optimize collections strategies also helps prioritize interventions and streamline cash flow management. McKinsey reports that companies experience reductions in collection costs by up to 15% and a 7% decrease in overdue payments by using AI tools. 

Fostering customer engagement and satisfaction with AI solutions

Retaining customers is critical. It’s estimated to take five to 20 times the amount of resources for an enterprise to acquire a new customer versus retaining an existing one. Overcharging or delays in processing refunds can damage trust with customers and leave a lasting negative impression. With AI, an accounting team can strengthen the brand’s reputation amid a competitive marketplace.

For instance, if a customer makes a payment that covers multiple invoices, a manual process may cause delays or errors in applying that payment correctly, leading to frustration and potential service interruptions. With automation, the payment is automatically split and applied across all relevant invoices in real time. A customer’s account is up to date without requiring them to follow up or dispute erroneous charges.

Managing complicated scenarios confidently

A more streamlined accounts receivable process reduces friction, ensuring customers view your company as a reliable partner and, in turn, leading to increased loyalty. Additionally, AI empowers employees to handle complications with confidence. Along with improving overall accuracy, an automated system will flag any problematic cases as exceptions to investigate further. 

With AI tools, accounting teams will know if and when their intervention is necessary, and they can be assured they’re conveying accurate information to customers. With machine learning algorithms, companies can identify unusual payment patterns quickly, reducing the risk of fraud or financial loss.

With AI-driven cash applications, enterprises can take advantage of a host of efficiencies, including improving cash flow bottlenecks, eliminating payment processing errors and reducing costs. Without cumbersome manual processes, accounting teams can move forth with higher-value tasks like strategic planning and customer relationship building.

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Accounting

XcelLabs launches to help accountants use AI

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Jody Padar, an author and speaker known as “The Radical CPA,” and Katie Tolin, a growth strategist for CPAs, together launched a training and technology platform called XcelLabs.

XcelLabs provides solutions to help accountants use artificial technology fluently and strategically. The Pennsylvania Institute of CPAs and CPA Crossings joined with Padar and Tolin as strategic partners and investors.

“To reinvent the profession, we must start by training the professional who can then transform their firms,” Padar said in a statement. “By equipping people with data and insights that help them see things differently, they can provide better advice to their clients and firm.”

Padar-Jody- new 2019

Jody Padar

The platform includes XcelLabs Academy, a series of educational online courses on the basics of AI, being a better advisor, leadership and practice management; Navi, a proprietary tool that uses AI to help accountants turn unstructured data like emails, phone calls and meetings into insights; and training and consulting services. These offerings are currently in beta testing.

“Accountants know they need to be more advisory, but not everyone can figure out how to do it,” Tolin said in a statement. “Couple that with the fact that AI will be doing a lot of the lower-level work accountants do today, and we need to create that next level advisor now. By showing accountants how to unlock patterns in their actions and turn client conversations into emotionally intelligent advice, we can create the accounting professional of the future.”

Tolin-Katie-CPA Growth Guides

Katie Tolin

“AI is transforming how CPAs work, and XcelLabs is focused on helping the profession evolve with it,” PICPA CEO Jennifer Cryder said in a statement. “At PICPA, we’re proud to support a mission that aligns so closely with ours: empowering firms to use AI not just for efficiency, but to drive growth, value and long-term relevance.”

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Accounting

Accounting is changing, and the world can’t wait until 2026

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The accountant the world urgently needs has evolved far beyond the traditional role we recognized just a few years ago. 

The transformation of the accounting profession is not merely an anticipated change; it is a pressing reality that is currently shaping business decisions, academic programs and the expected contributions of professionals. Yet, in many areas, accounting education stubbornly clings to outdated, overly technical models that fail to connect with the actual demands of the market. We must confront a critical question: If we continue to train accountants solely to file tax reports, are we truly equipping them for the challenges of today’s world? 

This shift in mindset extends beyond individual countries or educational systems; it is a global movement. The recent announcement of the CIMA/CGMA 2026 syllabus has made it unmistakably clear: merely knowing how to post journal entries is insufficient. Today’s accountants are required to interpret the landscape, anticipate risks and act with strategic awareness. Critical thinking, sustainable finance, technology and human behavior are not just supplementary topics; they are essential components in the education of any professional seeking to remain relevant. 

The CIMA/CGMA proposal for 2026 is not just a curriculum update; it is a powerful manifesto. This new program positions analytical thinking, strategic business partnering and technology application at the core of accounting education. It unequivocally highlights sustainability, aligning with IFRS S1 and S2, and expands the accountant’s responsibilities beyond mere numbers to encompass conscious leadership, environmental impact and corporate governance. 

The current changes in the accounting profession underscore an urgent shift in expectations from both educators and employers. Today, companies of all sizes and industries demand accountants who can do far more than interpret balance sheets. They expect professionals who grasp the deeper context behind the numbers, identify inconsistencies, anticipate potential issues before they escalate into losses, and act decisively as a bridge between data and decision making. 

To meet these expectations, a radical mindset shift is essential. There are firms still operating on autopilot, mindlessly repeating tasks with minimal critical analysis. Likewise, many academic programs continue to treat accounting as purely a technical discipline, disregarding the vital elements of reflection, strategy and behavioral insight. This outdated approach creates a significant mismatch. While the world forges ahead, parts of the accounting profession remain stuck in the past. 

The consequences of this shift are already becoming evident. The demand for compliance, transparency and sustainability now applies not only to large corporations but also to small and mid-sized businesses. Many of these organizations rely on professionals ill-equipped to drive the necessary changes, putting both business performance and the reputation of the profession at risk. 

The positive news is that accountants who are ready to thrive in this new era do not necessarily need additional degrees. What they truly need is a commitment to awareness, a dedication to continuous learning, and the courage to step beyond their comfort zones. The future of accounting is here, and it is firmly rooted in analytical, strategic and human-oriented perspectives. The 2026 curriculum is a clear indication of the changes underway. Those who fail to think critically and holistically will be left behind. 

In contrast, accountants who see the big picture, understand the ripple effects of their decisions, and actively contribute to the financial and ethical health of organizations will undeniably remain indispensable, anywhere in the world.

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Accounting

Republicans push Musk aside as Trump tax bill barrels forward

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Congressional Republicans are siding with Donald Trump in the messy divorce between the president and Elon Musk, an optimistic sign for eventual passage of a tax cut bill at the root of the two billionaires’ public feud.

Lawmakers are largely taking their cues from Trump and sticking by the $3 trillion bill at the center of the White House’s economic agenda. Musk, the biggest political donor of the 2024 cycle, has threatened to help primary anyone who votes for the legislation, but lawmakers are betting that staying in the president’s good graces is the safer path to political survival.

“The tax bill is not in jeopardy. We are going to deliver on that,” House Speaker Mike Johnson told reporters on Friday.

“I’ll tell you what — do not doubt, don’t second guess and do not challenge the President of the United States Donald Trump,” he added. “He is the leader of the party. He’s the most consequential political figure of our time.”

A fight between Trump and Musk exploded into public view this week. The sparring started with the tech titan calling the president’s tax bill a “disgusting abomination,” but quickly escalated to more personal attacks and Trump threatening to cancel all federal contracts and subsidies to Musk’s companies, such as Tesla Inc. and SpaceX which have benefitted from government ties.

Republicans on Capitol Hill, who had —  until recently — publicly embraced Musk, said they weren’t swayed by the billionaire’s criticism that the bill cost too much. Lawmakers have refuted official estimates of the package, saying that the tax cuts for households, small businesses and politically important groups — including hospitality and hourly workers — will generate enough economic growth to offset the price tag.

“I don’t tell my friend Elon, I don’t argue with him about how to build rockets, and I wish he wouldn’t argue with me about how to craft legislation and pass it,” Johnson told CNBC earlier Friday.

House Budget Committee Chair Jodey Arrington told reporters that House lawmakers are focused on working with the Senate as it revises the bill to make sure the legislation has the political support in both chambers to make it to Trump’s desk for his signature. 

“We move past the drama and we get the substance of what is needed to make the modest improvements that can be made,” he said.

House fiscal hawks said that they hadn’t changed their prior positions on the legislation based on Musk’s statements. They also said they agree with GOP leaders that there will be other chances to make further spending cuts outside the tax bill. 

Representative Tom McClintock, a fiscal conservative, said “the bill will pass because it has to pass,” adding that both Musk and Trump needed to calm down. “They both need to take a nap,” he said.

Even some of the House bill’s most vociferous critics appeared resigned to its passage. Kentucky Representative Thomas Massie, who voted against the House version, predicted that despite Musk’s objections, the Senate will make only small changes.

“The speaker is right about one thing. This barely passed the House. If they muck with it too much in the Senate, it may not pass the House again,” he said.

Trump is pressuring lawmakers to move at breakneck speed to pass the tax-cut bill, demanding they vote on the bill before the July 4 holiday. The president has been quick to blast critics of the bill — including calling Senator Rand Paul “crazy” for objecting to the inclusion of a debt ceiling increase in the package.

As the legislation worked its way through the House last month, Trump took to social media to criticize holdouts and invited undecided members to the White House to compel them to support the package. It passed by one vote.

Senate Majority Leader John Thune — who is planning to unveil his chamber’s version of the bill as soon as next week — said his timeline is unmoved by Musk. 

“We are already pretty far down the trail,” he said.

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