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CFPB takes aim at credit card issuers over ‘bait-and-switch’ rewards

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The secret to credit card rewards

CFPB cracks down on rewards tactics

About 90% of all credit card spending is on rewards cards. But according to the CFPB, an increasing number of consumers have reported that some rewards are hard to redeem or are not worth as much as they thought. In 2023 alone, complaints involving credit card rewards jumped 70% over pre-pandemic levels. 

“Large credit card issuers too often play a shell game to lure people into high-cost cards, boosting their own profits while denying consumers the rewards they’ve earned,” CFPB Director Rohit Chopra said in a statement. “When credit card issuers promise cashback bonuses or free round-trip airfares, they should actually deliver them.”

According to the Consumer Bankers Association, only a small share of credit card users report problems with rewards: Complaints regarding rewards made up just 2% of all credit card complaints reported to the CFPB since January 2020. 

“The only bait-and-switch that’s happening here is from the CFPB once again misrepresenting its own data,” CBA President and CEO Lindsey Johnson said in a statement.

“As the CFPB’s own research shows, credit cards are — by far — the best tool for the one-fifth of Americans that lack access to credit to begin building their financial lives,” Johnson said.

Consumer complaints about credit card rewards are exceedingly rare, the American Bankers Association also noted.

“Despite widespread evidence that credit card rewards programs are highly popular and deliver tremendous value to tens of millions of U.S. cardholders from all walks of life, Director Chopra has once again chosen not to let facts get in the way of his decision to tarnish a hugely popular consumer product,” Rob Nichols, the ABA’s president and CEO, said in a statement.

Consumers like reward cards

Even with credit card interest rates near an all-time high, when deciding on a new credit card, 83% of cardholders said their final decision comes down to perks, according to a separate report by CardRates.com.

The majority, or 58%, of credit card users polled by CardRates said they preferred cash back over miles or points. But still, not all cardholders used the credit card rewards available to them.

Travel rewards can be more lucrative but are notoriously harder to redeem, Bankrate also found. Only 11% of rewards cardholders redeemed for a free hotel stay, while just 10% redeemed for a free flight, according to Bankrate.

“Failing to redeem your rewards is a major missed opportunity,” said Bankrate’s senior industry analyst Ted Rossman. “While the best rewards can be subjective, the worst reward is getting nothing at all.”

How to make the most of rewards

In the best-case scenario, credit card rewards are “almost like free money,” said Bill Hardekopf, a credit card expert and CEO of BillSaver.com.

But that’s only if you pay your credit card off on time and in full every month. With credit card rates over 20%, on average, the benefits of cash back or other perks are quickly eroded if you carry a balance.

“If you miss a payment or are late on a payment, you get socked with a huge penalty — that interest rate will far outweigh the rewards you are going to get,” Hardekopf said.

When it comes to which reward card to choose, Hardekopf recommends a cash-back card with a low, or no, annual fee. “The best reward you can get is cash back because cash talks — it’s easy to understand and there’s no problem redeeming.”

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Here’s how to qualify for the retirement savings contributions credit

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There’s a lesser-known tax break for low- to moderate-income Americans who save for retirement. However, most eligible taxpayers don’t claim it, experts say.

The retirement savings contributions credit, or saver’s credit, helps offset funds added to an individual retirement account, 401(k) plan or another workplace plan. The tax break is worth up to $1,000 per filer.

It’s not too late if you didn’t make a qualifying contribution last year. There’s still time to make IRA deposits before April 15 to claim the credit on 2024 returns.

However, “the saver’s credit is a well-kept secret,” Catherine Collinson, CEO and president of Transamerica Center for Retirement Studies said in a February report. 

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Only about half of U.S. workers know about the saver’s credit, according to a survey from Transamerica Center for Retirement Studies, which polled more than 10,000 U.S. adults in September and October. 

That percentage drops to 44% among taxpayers with a household income of less than $50,000. 

Awareness of the credit is very low across the board.

Emerson Sprick

Associate director for the Bipartisan Policy Center’s Economic Policy Program

“Awareness of the credit is very low across the board,” but it’s even lower among taxpayers who could qualify to use it, said Emerson Sprick, associate director for the Bipartisan Policy Center’s Economic Policy Program.

To that point, roughly 5.8% of returns claimed the saver’s credit in 2022, according to a the most recent IRS data. The average credit value that year was $194, according to a Transamerica Center for Retirement Studies analysis.

How the saver’s credit works

The saver’s credit can offset as much as 50% of retirement contributions up to $2,000 for single filers or $4,000 for married couples filing jointly, for maximum credits of $1,000 or $2,000, respectively.

The credit provides a dollar-for-dollar reduction of levies owed, which could reduce your tax bill or boost your refund. But the tax break is not “refundable,” which means there’s no benefit with $0 tax liability, Sprick explained.

“The way it’s calculated is fairly complex,” he said. 

There are income phase-outs to claim 50%, 20% or 10% of your contribution, depending on your filing status and adjusted gross income. You can use an IRS tool to see if you’re eligible. 

For 2024, your adjusted gross income can’t exceed $23,000 for single filers or $46,000 for married couples for the 50% credit. The percentages drop to 20% and 10%, respectively, as earnings increase, with a complete phase-out above $38,250 for individuals or $76,500 for joint filers.

Tax Tip: Earned Income Credit

Credit will soon be replaced

Because of the credit’s design and workers’ lack of awareness, “the uptake of this is really low,” Sprick said.

That’s part of the motivation for the “saver’s match” enacted via Secure 2.0, which will replace the saver’s credit in 2027 and deposit money directly into taxpayers accounts, he said.

“Everyone hopes that it’s going to be easier,” Sprick said. But “there are a lot of logistics that remain to be worked out.”

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What to know about selecting health plans

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Although a broader window for Medicare enrollment has closed, some retirees have another opportunity to make changes to their coverage.

Medicare Advantage open enrollment is available from Jan. 1 through March 31.

Medicare Advantage plans are offered by private insurers as an alternative to original Medicare. Generally, Medicare Advantage may cover Medicare Parts A and B, as well as Medicare Part D prescription drug coverage and other potential extra benefits.

During this open enrollment period, individuals who are already enrolled in a Medicare Advantage plan may switch to another Medicare Advantage plan. Alternatively, they may drop their current Medicare Advantage plan and opt for Medicare original coverage.

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To be sure, there will be more options later in the year during a broader open enrollment period that lasts from October to December, when Medicare original enrollees may also opt to change plans.

For beneficiaries who are eligible to make changes during this time, it’s important not to ignore this window, according to Juliette Cubanski, deputy director of the program on Medicare policy at KFF, a provider of health policy research.

“Plans can change considerably from one year to the next,” Cubanski said. “If people don’t compare their coverage to other options, they may not know that they’re going to be faced with higher costs.”

Check for significant changes

In order to be confident that you’re getting the best deal, it helps to evaluate how your current Advantage plan may have changed since last year.

You may be faced with higher costs if your personal prescriptions have gone up, for example, or your preferred medical provider is no longer in network.

Digging into those plan changes now can help avoid “bad surprises” later, according to Cubanski.

“Make sure the coverage that you have is going to continue to be the coverage that works best for you,” Cubanski said.

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Consider extra benefits

To be sure, Medicare Advantage plans have received negative attention because in some cases coverage was denied for necessary care.

Medicare Advantage plans are more likely than traditional Medicare to use prior authorization, approval needed before a patient can receive certain services or medications. However, because prior authorizations that have been denied are frequently overturned when they are appealed, that has prompted questions as to whether the plans are avoiding coverage obligations.

Medicare Advantage plans are more likely than original Medicare to offer extra benefits — such as dental, vision and hearing — that elderly beneficiaries need.

Most Medicare beneficiaries — 83% — consider supplemental benefits to be important to their coverage, according to a recent survey from The Commonwealth Fund, a provider of independent research on health care issues.

Notably, a larger share of Medicare Advantage enrollees — 89% — said supplemental benefits are important to them, versus 74% of traditional Medicare enrollees, The Commonwealth Fund found.

“People on Medicare, both older adults and those with disabilities, generally really need dental, hearing and vision services, as well as other benefits that are typically offered by Medicare Advantage plans,” said Gretchen Jacobson, vice president of Medicare at The Commonwealth Fund.

Beneficiaries who are in traditional Medicare may not have coverage for those same services unless they are able to purchase a supplemental plan or they qualify for Medicaid, Jacobson said.

Seek outside help

When it comes to comparing Advantage plans, beneficiaries do not have to go it alone, Cubanski noted.

State-based organizations — the State Health Insurance Program, or SHIP — provide assistance to Medicare beneficiaries to help sort through their plan options.

Unlike insurance brokers or other professionals, these organizations do not have a financial interest to sign people up for certain plans, Cubanski said.

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Federal judge blocks Musk’s DOGE access to student loan borrowers’ data

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Elon Musk speaks during the Conservative Political Action Conference (CPAC) in National Harbor, Maryland, U.S., Feb. 20, 2025. 

Nathan Howard | Reuters

A federal judge in Maryland on Monday granted a temporary restraining order barring staffers from Elon Musk‘s secretive government-slashing effort, the Department of Government Efficiency, from accessing the personal information of millions of student loan borrowers.

The order, issued by Judge Deborah Boardman, ruled that the Department of Education and the Office of Personnel Management — the government’s HR department — must stop sharing federal employees’ and student borrowers’ personal data with DOGE officials. It marks a significant limitation on DOGE’s access to Americans’ personal data.

Boardman’s order bars DOGE from the personal information at the Education Department until March 10 at 8 a.m.

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Workers for DOGE have entered government offices in recent weeks, looking to make deep cuts to federal spending.

Boardman’s order came in response to a lawsuit led by The American Federation of Teachers, a union representing 1.8 million members. The AFT sued several federal agencies, including the Education Department, for permitting DOGE access to individuals’ private data.

AFT president Randi Weingarten applauded Boardman’s decision.

“When people give their financial and other personal information to the federal government — namely to secure financial aid for their kids to go to college, or to get a student loan — they expect that data to be protected and used for the reasons it was intended,” Weingarten said.

The White House did not immediately respond to a request from CNBC for comment.

There are currently six DOGE “affiliates” working at the Education Department, according to the court order. DOGE has claimed that it needed access to student loan programs to investigate waste, fraud and abuse, Boardman said.

However, the judge said the order that the government didn’t explain why DOGE affiliates at the Education Department “need such comprehensive, sweeping access to the plaintiffs’ records to audit student loan programs.”

Boardman expressed concern that DOGE had access to people’s income information and Social Security numbers.

And she wrote that the plaintiffs would likely be successful in their claim that the Education Department’s disclosure of their records to DOGE staffers violates The Privacy Act, a federal law that applies to federal agencies and is meant to protect individuals’ personal information.

“The data in question includes really sensitive information on a population of people who had to give that information for one clear purpose: borrow money to get an education,” said Ben Winters, the director of artificial intelligence and privacy at the Consumer Federation of America.

“It’s crucial that institutions like governments only allow your data to be used for strictly the purpose you gave it for,” Winters said.

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