As an accounting firm owner, professor, athletic coach and parent, I spend a great deal of time with young people. Do they drive me crazy at times? You bet! But unlike many boomers among my peers, I have incredible confidence in millennials and Gen Zers, and I look forward to them becoming the next generation of leaders.
Everyone knows NextGen is great with technology. But I’ve also found them to be more entrepreneurial than earlier generations. They’re not afraid to take risks and they’re less likely to be attracted to corporate life and the notion of security. They’re also more socially conscious and better attuned to work-life balance and preserving mental health than my “grind it out” generation. Again, that gives me hope.
But I have a lot of concerns about today’s young people and that’s part of what motivated me to write my latest book, Making a Difference: Life Skills You Can Learn from Sports, Academics, Work (and Failure).
Time management
I still can’t get over how many smart, motivated, well-educated young people struggle with time management. From my young staffers to my students to my athletes, they just can’t seem to think beyond what’s due today. Chipping away at assignments and deliverables that will be due next week, next month or the end of the quarter might as well be 20 years down the road because they just can seem to look that far ahead. I don’t know if it’s from all the distractions of their screens and social media, but they have much more trouble staying focused than my young employees, students and athletes did 10 or 20 years ago.
In my book, I devote a lot of time to the power of writing things down (with a pen or pencil, not a stylus). Because when you put things in writing, it seems to have permanence. When you put things in an app, online calendar or spreadsheet, it seems too easy to close it or look the other way. I’ve also found young people today don’t like to check their work. I’m amazed at how fast they get things done — often with great accuracy — but they just don’t have the patience to double-check the numbers, proofread their grammar and spelling, and make sure documents and presentations are presented cleanly and professionally. It’s the same for my students as it is for my young employees. Life just seems like an endless race to check things off the list as quickly as possible. For a Generation Selfie that documents every minute detail of their lives on their phones, they seem surprisingly unattuned to details in the real world.On a related note, young people today don’t seem to want to communicate with their superiors when a task or assignment is completed. They just seem to want to get it done as quickly as possible and then move on to the next thing on the list. I suspect all the time on screens and social media is accelerating their attention span.
Accountability
In my book and in my daily interactions with students, athletes and my young associates, I’m constantly reminding them to take a deep breath, double-check their work, ask themselves if they’ve really given it their best effort. If the answer is yes, then great, let me know you’ve completed the assignment to the best of your ability. Don’t assume I’ll find it somewhere without you letting me know. Perhaps they’re afraid of criticism or suggestions, but eventually they’ll have to document and defend their work. Might as well let your superior(s) know that you’ve turned in your work. I’m not sure why everything in their lives must be a race.
Despite their hyper-accelerated lifestyle, I’ve found that many of today’s young people are procrastinators. Maybe it’s because they operate at hypersonic speed, but it’s almost expected that they’ll wait until the very last minute to get something done before the deadline. It doesn’t seem to matter if we’re talking class assignments, college applications, client work or final preparations for a major athletic competition. Pulling “all-nighters” may be a badge of honor in many circles, but it just creates unnecessary anxiety in real life — which can cause serious mental and physical impairment. In this age of life hacks, participation trophies and helicopter parents, I worry that we’ve insulated our young people too much from failure. I’m all for work-life balance and technological efficiency, but I worry that we have forgotten how to roll up our sleeves, how to grind through adversity and just work hard when we need to.
German philosopher Friedrich Nietzsche famously said, “What doesn’t kill you makes you stronger.”This may seem extreme and this quote certainly gets butchered a lot, but if I’ve learned nothing else in life, it’s that you can get stronger and better at something without going through some adversity.My parents always told my siblings and me that work is a privilege, not a form of drudgery. In my latest book, I’ve tried to elevate the notion of hard work into a mindset that young people can adopt, without risking burnout or jeopardizing relationships with friends, family and significant others. It’s taken me almost seven decades on the planet to realize this, but I’ve found some very simple but impactful techniques for having a successful career and a more fulfilling life:
- The incredible power of writing things down;
- Making your money work for you 24/7;
- Treating work as a privilege, not as an obligation;
- Showing gratitude for what you have vs. lamenting what you don’t have;
- Being accountable for your actions;
- Committing to lifelong learning;
- Using failure to your advantage;
- Overcoming prejudice and discrimination; and,
- Tapping the power of positive visualization (envision the ball going into the net).
I believe you can set ambitious, but realistic, goals through a disciplined and balanced approach to life. Trust me, it took me a long time to grow up, and I have made plenty of mistakes in my life, but I learned something valuable with each stumble. Hopefully the next generation can learn from the mistakes I made and incorporate those teachable moments into their own lives.
Lessons from mistakes
When it comes to learning from your mistakes, here are four key concepts that I ask my employees, students and athletes to keep in mind at all times:
- Accountability: Acknowledge that you made a mistake. For instance, you filed an incorrect tax return.
- Analysis: Research briefly why it happened. For instance, we rushed the filing without cross-checking all the supporting tax information.
- Check and doublecheck: Put a quality control step in place. We use checklists (requiring two review signatures before we file) so the same mistake does not happen again.
- Understand that mistakes have consequences: Filing an amended return is costly since the client does not pay us for the extra work, and it reflects poorly on our reputation. Acknowledge the mistake, work hard to correct it and make sure it doesn’t happen again.
From working in a flea market to sweeping floors in New York City’s Diamond District to being rejected by over 500 accounting firms before landing my first real job, my story is one of resilience and inspiration (with lots of perspiration). It’s taken me more than half a century to connect the dots between athletics, academics and work to find my true calling, but they’re all related by putting in the “reps,” bouncing back from setbacks, managing my time, working toward short-term and long-term goals and not taking shortcuts. If that makes me “old-school,” I’m proud to call it my alma mater.