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IRS to discontinue kiosks at Taxpayer Assistance Centers

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The Internal Revenue Service doesn’t plan to renew a $500,000 annual contract to repair the self-service kiosks at its walk-in Taxpayer Assistance Centers across the country after a contractor failed to keep many of them in working order and the kiosks were seeing less use by the public.

The Treasury Inspector General for Tax Administration reported Monday that the IRS now plans to discontinue the kiosk program, which dates back to 2011, and focus instead on other self-service options for taxpayers. The kiosks are computer terminals designed to give taxpayers tools and support to help themselves access IRS services. For instance, a taxpayer can use a kiosk to obtain tax transcripts from previous years or apply for an Employer Identification Number. In August 2024, the IRS had 100 kiosks located at 37 Taxpayer Assistance Centers around the U.S. But TIGTA found that only 55 of those kiosks were operational, 40 were inoperable, and the status of the other five was unknown.

The number of taxpayers using kiosks has drastically plummeted in recent years. In 2017, over 80,000 taxpayers used the kiosks, but from January through July 2024, only 4,600 taxpayers used kiosks. The fact that many of the kiosks are outdated and inoperable may explain the decrease in usage. 

IRS employees said the contractor was slow to respond to service requests, which made kiosks inoperable for long periods of time. The IRS paid approximately $500,000 annually to the contractor. The IRS said it planned to work with the contractor to make the kiosks operational by the end of December 2024. However, it was a different story a month later.

“In January 2025, we visited eight TACs with inoperable kiosks and found the machines were still not working,” said the report. “We subsequently learned the IRS did not exercise the contract’s option year for 2025, and the agency was discontinuing the kiosk program. IRS management did not state plans to cancel the contract until after we expressed concerns about the number of inoperable kiosks. While we support the IRS’s decision to discontinue the current kiosk program, we believe that offering taxpayers a self-service option could be beneficial as the IRS reduces and restructures its workforce.”

When a kiosk was not working,  the TAC manager submitted a service ticket to the contractor. According to IRS management, 137 service tickets were outstanding from  February 2023 through August 2024. TIGTA found 24 tickets were open, meaning the contractor had not performed work on these tickets. The time needed to close the remaining 113 tickets ranged from 30 days or less to 463 days.

The IRS is now looking at providing more self-service options that taxpayers can use at home. Earlier this year, plans leaked out from the IRS to close 110 of the Taxpayer Assistance Centers as the agency moves ahead with widespread staffing reductions.

“Since the installation of the FSA [Facilitated Self-Assistance] kiosks in 2011, the technology gradually became outdated,” wrote Kenneth Corbin, chief of the IRS’s Taxpayer Services Division, in response to the report. “To address the challenge of aged and failing equipment, we worked with external stakeholders to improve how we tracked and prioritized maintenance. This strengthened our ability to manage repairs and monitor availability across locations. However, based on performance data and user feedback, we determined that the aging equipment no longer met service expectations or supported the needs of taxpayers. For that reason, we decided not to exercise an additional option year of the contract. We will focus on improving digital access to taxpayer services and delivering efficient, dependable support for all taxpayers. We are exploring modern, cost-effective alternatives that ensure continued access to reliable self-service tools.”

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Accounting

Global ESG Reporting Standards and Double Materiality Compliance

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Corporate accounting departments face expanding reporting expectations as international sustainability disclosure standards achieve regulatory enforcement across major global jurisdictions. Chief Accounting Officers (CAOs) and corporate controllers are establishing rigorous internal accounting controls to treat Environmental, Social, and Governance (ESG) metrics with the same data precision, auditability, and governance as traditional financial statements.

Regulatory Harmonization Under Global Sustainability Frameworks
The implementation of standardized sustainability reporting frameworks—notably rules established by international sustainability accounting boards—has created unified expectations for public and large private enterprises. Corporations must report standardized metrics covering greenhouse gas emissions (Scope 1, 2, and material Scope 3), energy utilization, workforce demographics, and supply chain governance.

In Europe and other participating international jurisdictions, double materiality principles are mandatory. Under double materiality, organizations must report both how external sustainability risks impact corporate financial performance, and how internal corporate operations affect surrounding environmental and social structures.

Integrating Sustainability Metrics into Core ERP Systems
To provide auditable non-financial data, enterprise organizations are integrating specialized carbon accounting and ESG management platforms directly into core ERP systems. Automated data collectors capture energy utility invoices, logistics fuel consumption metrics, and vendor compliance records in real time.

Establishing automated, traceable data pipelines ensures that non-financial reporting is supported by clear audit trails. This structured approach allows external financial auditors to provide reasonable assurance on sustainability disclosures during annual corporate reporting cycles.

Financial Impacts and Capital Market Disclosure
Accurate ESG reporting directly influences corporate cost of capital and institutional credit ratings. Commercial lenders and institutional asset managers systematically incorporate sustainability metrics into risk pricing models. Companies that demonstrate transparent, verifiable progress in operational energy efficiency and climate risk mitigation benefit from expanded access to green bond markets and lower debt pricing.

Action Steps for Accounting Leadership
1. Implement Double Materiality Frameworks: Conduct comprehensive assessments to identify material financial and operational sustainability metrics.
2. Build Auditable Non-Financial Data Pipelines: Automate ESG data collection within core accounting software to ensure data integrity.
3. Align Sustainability with Annual Financial Filings: Prepare non-financial disclosures concurrently with financial statements to satisfy regulatory audit expectations.

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Accounting

Modernizing Internal Controls: Machine Learning and Continuous Monitoring in Auditing

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Internal audit departments and corporate risk managers are modernizing internal control frameworks by shifting from periodic sampling techniques to continuous monitoring and machine learning analytics. As operational data volumes increase across enterprise organizations, automated control testing ensures financial integrity, prevents corporate fraud, and streamlines annual audit engagements.

The Limitation of Periodic Audit Sampling
Historically, internal and external auditors evaluated internal controls by reviewing random samples of financial transactions—often analyzing less than five percent of total ledger entries. In complex enterprise environments, periodic sampling methods carry inherent risks of overlooking localized financial misstatements, unauthorized disbursements, or operational control breakdowns.

In 2026, progressive internal audit functions are utilizing automated continuous monitoring platforms that evaluate one hundred percent of financial transactions in real time. Continuous control auditing systems continuously monitor general ledger entries, procurement approvals, and expense reimbursements across all operating subsidiaries.

AI-Powered Fraud Detection and Anomaly Identification
Machine learning models trained on historical corporate financial data excel at identifying subtle transactional anomalies that indicate potential fraud or operational error. Automated systems instantly flag duplicate invoice payments, unapproved vendor creation, unusual journal entry timing, and unauthorized override of authority thresholds.

When an anomaly is detected, the automated auditing platform generates an instant risk alert, allowing internal audit teams to investigate root causes immediately. Early detection prevents minor operational errors from escalating into material weaknesses in financial reporting.

Streamlining External Audit Preparation
Continuous internal control monitoring delivers significant benefits during annual external financial audits. External audit firms can review continuous audit logs and automated control testing documentation, reducing the time required for manual field testing.

This integrated approach lowers overall audit compliance fees, reduces administrative burdens on corporate accounting staff, and provides senior management and audit committees with real-time visibility into the organization’s overall risk profile.

Core Implementation Guidelines
1. Transition to 100% Data Testing: Replace legacy sampling methods with automated continuous audit monitoring systems.
2. Deploy Anomaly Detection Algorithms: Implement machine learning models to identify unauthorized transactions and operational control overrides.
3. Align Internal and External Audit Workflows: Coordinate continuous control testing protocols with external auditors to optimize annual compliance cycles.

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Accounting

Automated Tax Compliance and Global Regulatory Harmonization in 2026

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Corporate tax accounting departments are navigating an era of unprecedented regulatory complexity as global tax harmonization frameworks take full effect alongside real-time digital tax reporting mandates. Tax directors and accounting teams are adopting cloud-based tax compliance automation tools to manage multi-jurisdictional tax liabilities and satisfy stringent reporting rules across international jurisdictions.

Implementation of Global Minimum Tax Provisions
The implementation of international tax reform agreements—notably the Pillar Two global minimum tax framework—has reshaped multinational corporate tax planning. Multinational enterprises with consolidated revenues exceeding established thresholds must ensure an effective tax rate of at least 15% across every jurisdiction in which they operate.

Accounting teams are implementing specialized tax calculation modules integrated directly into enterprise resource planning (ERP) platforms. These automated tools calculate effective tax rates per country, identify top-up tax liabilities, and generate standardized compliance documentation required by national tax authorities.

Real-Time Digital Invoicing and E-Reporting Mandates
Tax authorities across Europe, Latin America, and Asia-Pacific have enacted mandatory electronic invoicing (e-invoicing) and continuous transaction controls (CTC). Under these systems, corporate transaction data must be submitted electronically to government portals in real time at the point of sale or invoice issuance.

This shift toward continuous digital tax reporting eliminates traditional annual tax audits in favor of ongoing automated compliance monitoring. Accounting departments are upgrading invoicing software to ensure seamless XML data formatting, digital signature authentication, and real-time validation against tax authority databases.

Automation and Data Analytics in Corporate Tax Strategy
To keep pace with dynamic tax legislation, tax departments are transitioning from reactive compliance teams to proactive strategic advisors. Machine learning algorithms analyze corporate transactional data to identify tax credits, research and development (R&D) incentives, and cross-border transfer pricing adjustments.

By automating routine tax return filings and calculations, corporate tax directors can focus on long-term capital structuring, evaluating the tax implications of corporate mergers, and optimizing international supply chain networks.

Strategic Priorities for Tax Executives
1. ERP System Upgrades: Ensure enterprise software is capable of generating real-time, granular tax data required for global minimum tax compliance.
2. E-Invoicing Integration: Implement scalable e-invoicing platforms to satisfy regional continuous transaction control regulations.
3. Strategic Tax Analytics: Utilize predictive tax modeling tools to evaluate structural changes in corporate operations and cross-border trade.

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