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Learning from your failures | Accounting Today

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As an accounting firm owner, professor, athletic coach and parent, I spend a great deal of time with young people. Do they drive me crazy at times? You bet! But unlike many boomers among my peers, I have incredible confidence in millennials and Gen Zers, and I look forward to them becoming the next generation of leaders. 

Everyone knows NextGen is great with technology. But I’ve also found them to be more entrepreneurial than earlier generations. They’re not afraid to take risks and they’re less likely to be attracted to corporate life and the notion of security. They’re also more socially conscious and better attuned to work-life balance and preserving mental health than my “grind it out” generation. Again, that gives me hope. 

But I have a lot of concerns about today’s young people and that’s part of what motivated me to write my latest book, Making a Difference: Life Skills You Can Learn from Sports, Academics, Work (and Failure).

Time management

I still can’t get over how many smart, motivated, well-educated young people struggle with time management. From my young staffers to my students to my athletes, they just can’t seem to think beyond what’s due today. Chipping away at assignments and deliverables that will be due next week, next month or the end of the quarter might as well be 20 years down the road because they just can seem to look that far ahead. I don’t know if it’s from all the distractions of their screens and social media, but they have much more trouble staying focused than my young employees, students and athletes did 10 or 20 years ago.

In my book, I devote a lot of time to the power of writing things down (with a pen or pencil, not a stylus). Because when you put things in writing, it seems to have permanence. When you put things in an app, online calendar or spreadsheet, it seems too easy to close it or look the other way. I’ve also found young people today don’t like to check their work. I’m amazed at how fast they get things done — often with great accuracy — but they just don’t have the patience to double-check the numbers, proofread their grammar and spelling, and make sure documents and presentations are presented cleanly and professionally. It’s the same for my students as it is for my young employees. Life just seems like an endless race to check things off the list as quickly as possible. For a Generation Selfie that documents every minute detail of their lives on their phones, they seem surprisingly unattuned to details in the real world.On a related note, young people today don’t seem to want to communicate with their superiors when a task or assignment is completed. They just seem to want to get it done as quickly as possible and then move on to the next thing on the list. I suspect all the time on screens and social media is accelerating their attention span.

Accountability

In my book and in my daily interactions with students, athletes and my young associates, I’m constantly reminding them to take a deep breath, double-check their work, ask themselves if they’ve really given it their best effort. If the answer is yes, then great, let me know you’ve completed the assignment to the best of your ability. Don’t assume I’ll find it somewhere without you letting me know. Perhaps they’re afraid of criticism or suggestions, but eventually they’ll have to document and defend their work. Might as well let your superior(s) know that you’ve turned in your work. I’m not sure why everything in their lives must be a race.

Despite their hyper-accelerated lifestyle, I’ve found that many of today’s young people are procrastinators. Maybe it’s because they operate at hypersonic speed, but it’s almost expected that they’ll wait until the very last minute to get something done before the deadline. It doesn’t seem to matter if we’re talking class assignments, college applications, client work or final preparations for a major athletic competition. Pulling “all-nighters” may be a badge of honor in many circles, but it just creates unnecessary anxiety in real life — which can cause serious mental and physical impairment. In this age of life hacks, participation trophies and helicopter parents, I worry that we’ve insulated our young people too much from failure. I’m all for work-life balance and technological efficiency, but I worry that we have forgotten how to roll up our sleeves, how to grind through adversity and just work hard when we need to. 

German philosopher Friedrich Nietzsche famously said, “What doesn’t kill you makes you stronger.”This may seem extreme and this quote certainly gets butchered a lot, but if I’ve learned nothing else in life, it’s that you can get stronger and better at something without going through some adversity.My parents always told my siblings and me that work is a privilege, not a form of drudgery. In my latest book, I’ve tried to elevate the notion of hard work into a mindset that young people can adopt, without risking burnout or jeopardizing relationships with friends, family and significant others. It’s taken me almost seven decades on the planet to realize this, but I’ve found some very simple but impactful techniques for having a successful career and a more fulfilling life: 

  • The incredible power of writing things down; 
  • Making your money work for you 24/7;
  • Treating work as a privilege, not as an obligation; 
  • Showing gratitude for what you have vs. lamenting what you don’t have; 
  • Being accountable for your actions;
  • Committing to lifelong learning;
  • Using failure to your advantage; 
  • Overcoming prejudice and discrimination; and,
  • Tapping the power of positive visualization (envision the ball going into the       net).   

I believe you can set ambitious, but realistic, goals through a disciplined and balanced approach to life. Trust me, it took me a long time to grow up, and I have made plenty of mistakes in my life, but I learned something valuable with each stumble. Hopefully the next generation can learn from the mistakes I made and incorporate those teachable moments into their own lives.

Lessons from mistakes

When it comes to learning from your mistakes, here are four key concepts that I ask my employees, students and athletes to keep in mind at all times: 

  1. Accountability: Acknowledge that you made a mistake. For instance, you filed an incorrect tax return.  
  2. Analysis: Research briefly why it happened. For instance, we rushed the filing without cross-checking all the supporting tax information. 
  3. Check and doublecheck: Put a quality control step in place. We use checklists (requiring two review signatures before we file) so the same mistake does not happen again. 
  4. Understand that mistakes have consequences: Filing an amended return is costly since the client does not pay us for the extra work, and it reflects poorly on our reputation. Acknowledge the mistake, work hard to correct it and make sure it doesn’t happen again. 

From working in a flea market to sweeping floors in New York City’s Diamond District to being rejected by over 500 accounting firms before landing my first real job, my story is one of resilience and inspiration (with lots of perspiration). It’s taken me more than half a century to connect the dots between athletics, academics and work to find my true calling, but they’re all related by putting in the “reps,” bouncing back from setbacks, managing my time, working toward short-term and long-term goals and not taking shortcuts. If that makes me “old-school,” I’m proud to call it my alma mater.

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Art of Accounting: Increasing fees to eliminate a shortfall

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The pricing of accounting services is a big concern and it should be. My definition of pricing services properly is that if, at the end of the year, you’ve made your living, funded your retirement account, and had money left over to maintain and build your infrastructure, you’re pricing your services OK. If you have something left over after that, then good for you, you are doing it right and you should enjoy that profit. But the minimum is the first three things.

I get frequent calls about this. My advice is to increase fees at a uniform percentage to make up for the shortfall going forward. Here is how to go about this.

The first step is to calculate the shortfall. By way of illustration assume you are grossing $250,000 and have a $30,000 shortfall. $30.000 ÷ $250,000 = 12%. This means your fees need to be increased 12% in total. This assumes these are your numbers for the current year. If these are last year’s numbers, then project your shortfall for the current year and use that. 

The second step is to increase the fees for every client immediately by 12%. If you have contracts, you might not be able to do this, but if you have an arrangement that doesn’t lock you into a price no matter what, then increase those clients, which should be most of your clients. If the contractual fees are substantial, then factor that in and you might need a larger percentage increase than the across-the-board calculation.

The third step is to start contacting your larger or more important clients. Start with them but plan on contacting every client. I personally call everyone. They all pay your salary, so make the call. If they were a new client, you would do somersaults to get them. Here, all you need to do is call them. I suggest telling them something similar to this:

“I regret that I have to increase my fees with you. My overall fees are too low and I am not making what I need to provide my living, fund my retirement account and have sufficient funds to maintain my practice with needed maintenance, technology changes and technical update notifications. Accordingly, as much as I hate to do this, I am forced to increase the fees for all of my clients 12% effective the first of next month. This is not something I like to do, but I have to do it so I can continue the level of services my clients are accustomed to and deserve. This is the only way that makes sense. I know you will understand, and if you want to think about it and have another discussion, please call me. I appreciate you being a client and know we will continue our successful collaboration.”

I used an illustrative amount, but this method works for any size practice, from a solo to a large multioffice practice. The reality is that if there is a shortfall, this needs to be done. 

Alternatives like getting more business is a way to grow your practice, but at your present level with the shortfall from your established clients and existing workload, the issue isn’t growth but maintaining the status quo. Being immersed in tax season means now is not a good time, but neither is any other time. Delaying this inevitable action will just make the situation worse. You are a businessperson and need to act like one and your revenues need to reflect this.

Do not hesitate to contact me at [email protected] with your practice management questions or about engagements you might not be able to perform. 

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Accounting

Deloitte China appoints first local female as CEO

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Deloitte China has selected its first female chief executive officer from its local talent pool in mainland China, according to people familiar with the matter. 

Dora Liu will become Deloitte China’s new CEO on June 1 for a four-year term, according to an internal email in January seen by Bloomberg News. She will take over responsibilities from Patrick Tsang, who will complete his second term on May 31, Its unclear what Tsang will do next. 

Deloitte China didn’t respond to a request for comment. 

Mainland-born Liu joined Deloitte in April 1993 in Shanghai, the city where she is still currently based. She has worked with financial institutions including banks, securities, funds and insurance firms, according to Deloitte’s website. 

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Accounting

Trump tells CPAC his goal is a ‘lasting’ Republican majority

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President Donald Trump expressed optimism about negotiations in Congress to push forward his agenda on taxes and immigration, declaring that his party’s political movement will have lasting staying power in Washington.

Trump reprised many measures of his first month back in the White House in a speech to the Conservative Political Action Conference, telling the friendly audience he’s confident the Republican Party will beat the historical odds and avoid a voter backlash in next year’s midterm elections.

“I think we’re going to do fantastically well in the midterms.” Trump said. “We’re going to forge a new and lasting political majority that will drive American politics for generations to come.”

Trump’s remarks on Saturday wrap up another CPAC that offered rapturous support for the Republican president. Attendees over the course of this year’s three-day conference were treated to a parade of Trump allies, including members of his administration as well as foreign leaders who are in ideological lockstep with the Republican president on key issues.

Much of Trump’s agenda hinges on a spending package currently being debated by Republicans on Capitol Hill to extend his 2017 tax cuts and funnel money to immigration enforcement agencies. GOP divisions have played out in the House and Senate, with the chambers diverging on a single-bill versus a two-bill strategy.

Even as lawmakers wrangle over the approach to key measures, Trump said Senate Majority Leader John Thune and House Speaker Mike Johnson “have done a fantastic job” so far. 

Budget hawks have set out to lower spending, although proposed changes to the tax code threaten to raise the nation’s deficit. Trump criticized lawmakers who disagree with the broader party’s approach, saying “every once in a while, you have one who wants a little action.” He added: “I just hate to see it, but they’re sticking together.”

The annual CPAC gathering outside Washington draws conservatives from across the world and has been friendly turf for Trump, including in the years when he was out of the White House. In 2023, he used an appearance there to fuel his reelection bid, even as polls at the time showed many GOP voters were open to an alternative, telling attendees that “I am your retribution.” 

Last year, he spoke at the event with the Republican primary contest all but wrapped up, using his address to pivot to the general election contest.

Billionaire Elon Musk, the face of the president’s initiative to slash the federal government’s workforce and spending, appeared on Thursday wielding a chainsaw and a black cap emblazoned with Trump’s signature “Make America Great Again” slogan. 

The chainsaw was given to Musk on stage by Javier Milei, the far-right populist president of Argentina, who has become a conservative icon for his efforts to use “shock therapy” to revitalize his country’s economy. He addressed the conference Saturday, saying he wants to be first in line to sign a free-trade deal with Trump.

Another Trump ally, Steve Bannon, sparked controversy during the conference when he extended his right arm with the palm down, in a gesture that resembled the Nazi salute. While Bannon denied making a Nazi salute, it led to Jordan Bardella, the president of the French far-right National Rally party, to cancel his speech.

Italian Prime Minister Giorgia Meloni, who has sought to position herself as a key Trump conduit to European leaders, spoke to the conference via video link.

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