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Learning from your failures | Accounting Today

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As an accounting firm owner, professor, athletic coach and parent, I spend a great deal of time with young people. Do they drive me crazy at times? You bet! But unlike many boomers among my peers, I have incredible confidence in millennials and Gen Zers, and I look forward to them becoming the next generation of leaders. 

Everyone knows NextGen is great with technology. But I’ve also found them to be more entrepreneurial than earlier generations. They’re not afraid to take risks and they’re less likely to be attracted to corporate life and the notion of security. They’re also more socially conscious and better attuned to work-life balance and preserving mental health than my “grind it out” generation. Again, that gives me hope. 

But I have a lot of concerns about today’s young people and that’s part of what motivated me to write my latest book, Making a Difference: Life Skills You Can Learn from Sports, Academics, Work (and Failure).

Time management

I still can’t get over how many smart, motivated, well-educated young people struggle with time management. From my young staffers to my students to my athletes, they just can’t seem to think beyond what’s due today. Chipping away at assignments and deliverables that will be due next week, next month or the end of the quarter might as well be 20 years down the road because they just can seem to look that far ahead. I don’t know if it’s from all the distractions of their screens and social media, but they have much more trouble staying focused than my young employees, students and athletes did 10 or 20 years ago.

In my book, I devote a lot of time to the power of writing things down (with a pen or pencil, not a stylus). Because when you put things in writing, it seems to have permanence. When you put things in an app, online calendar or spreadsheet, it seems too easy to close it or look the other way. I’ve also found young people today don’t like to check their work. I’m amazed at how fast they get things done — often with great accuracy — but they just don’t have the patience to double-check the numbers, proofread their grammar and spelling, and make sure documents and presentations are presented cleanly and professionally. It’s the same for my students as it is for my young employees. Life just seems like an endless race to check things off the list as quickly as possible. For a Generation Selfie that documents every minute detail of their lives on their phones, they seem surprisingly unattuned to details in the real world.On a related note, young people today don’t seem to want to communicate with their superiors when a task or assignment is completed. They just seem to want to get it done as quickly as possible and then move on to the next thing on the list. I suspect all the time on screens and social media is accelerating their attention span.

Accountability

In my book and in my daily interactions with students, athletes and my young associates, I’m constantly reminding them to take a deep breath, double-check their work, ask themselves if they’ve really given it their best effort. If the answer is yes, then great, let me know you’ve completed the assignment to the best of your ability. Don’t assume I’ll find it somewhere without you letting me know. Perhaps they’re afraid of criticism or suggestions, but eventually they’ll have to document and defend their work. Might as well let your superior(s) know that you’ve turned in your work. I’m not sure why everything in their lives must be a race.

Despite their hyper-accelerated lifestyle, I’ve found that many of today’s young people are procrastinators. Maybe it’s because they operate at hypersonic speed, but it’s almost expected that they’ll wait until the very last minute to get something done before the deadline. It doesn’t seem to matter if we’re talking class assignments, college applications, client work or final preparations for a major athletic competition. Pulling “all-nighters” may be a badge of honor in many circles, but it just creates unnecessary anxiety in real life — which can cause serious mental and physical impairment. In this age of life hacks, participation trophies and helicopter parents, I worry that we’ve insulated our young people too much from failure. I’m all for work-life balance and technological efficiency, but I worry that we have forgotten how to roll up our sleeves, how to grind through adversity and just work hard when we need to. 

German philosopher Friedrich Nietzsche famously said, “What doesn’t kill you makes you stronger.”This may seem extreme and this quote certainly gets butchered a lot, but if I’ve learned nothing else in life, it’s that you can get stronger and better at something without going through some adversity.My parents always told my siblings and me that work is a privilege, not a form of drudgery. In my latest book, I’ve tried to elevate the notion of hard work into a mindset that young people can adopt, without risking burnout or jeopardizing relationships with friends, family and significant others. It’s taken me almost seven decades on the planet to realize this, but I’ve found some very simple but impactful techniques for having a successful career and a more fulfilling life: 

  • The incredible power of writing things down; 
  • Making your money work for you 24/7;
  • Treating work as a privilege, not as an obligation; 
  • Showing gratitude for what you have vs. lamenting what you don’t have; 
  • Being accountable for your actions;
  • Committing to lifelong learning;
  • Using failure to your advantage; 
  • Overcoming prejudice and discrimination; and,
  • Tapping the power of positive visualization (envision the ball going into the       net).   

I believe you can set ambitious, but realistic, goals through a disciplined and balanced approach to life. Trust me, it took me a long time to grow up, and I have made plenty of mistakes in my life, but I learned something valuable with each stumble. Hopefully the next generation can learn from the mistakes I made and incorporate those teachable moments into their own lives.

Lessons from mistakes

When it comes to learning from your mistakes, here are four key concepts that I ask my employees, students and athletes to keep in mind at all times: 

  1. Accountability: Acknowledge that you made a mistake. For instance, you filed an incorrect tax return.  
  2. Analysis: Research briefly why it happened. For instance, we rushed the filing without cross-checking all the supporting tax information. 
  3. Check and doublecheck: Put a quality control step in place. We use checklists (requiring two review signatures before we file) so the same mistake does not happen again. 
  4. Understand that mistakes have consequences: Filing an amended return is costly since the client does not pay us for the extra work, and it reflects poorly on our reputation. Acknowledge the mistake, work hard to correct it and make sure it doesn’t happen again. 

From working in a flea market to sweeping floors in New York City’s Diamond District to being rejected by over 500 accounting firms before landing my first real job, my story is one of resilience and inspiration (with lots of perspiration). It’s taken me more than half a century to connect the dots between athletics, academics and work to find my true calling, but they’re all related by putting in the “reps,” bouncing back from setbacks, managing my time, working toward short-term and long-term goals and not taking shortcuts. If that makes me “old-school,” I’m proud to call it my alma mater.

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Accounting

Trump berates Republicans to ‘Stop talking,’ pass tax cuts

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Donald Trump listens to a question while speaking to members of the media before boarding Marine One on the South Lawn of the White House in Washington, D.C.
Donald Trump

Al Drago/Bloomberg

President Donald Trump called on members of his party to unite behind his economic agenda in Congress, putting pressure on factions of lawmakers who are calling for last-minute changes to the legislation to drop their demands.

“We don’t need ‘GRANDSTANDERS’ in the Republican Party,” Trump said in a social media post on Friday. “STOP TALKING, AND GET IT DONE! It is time to fix the MESS that Biden and the Democrats gave us. Thank you for your attention to this matter!”

Trump sent the post from Air Force One after departing the Middle East as the House Budget Committee was meeting to approve the legislation, one of the final steps before the bill can move to the House floor for a vote.

House Speaker Mike Johnson has set a goal to pass the bill next week before the House recesses for its Memorial Day break.

However, the the bill failed the initial committee vote — typically a routine, procedural step — with members of the party still sparring over the scope of the cuts to Medicaid benefits and how much to raise the limit on the state and local tax deduction.

Narrow majorities in the House mean that a small group of Republicans can block the bill. Factions pushing for steeper Medicaid cuts and for an increase to the SALT write-off have both threatened to defeat the bill unless their demands are met.

“No one group gets to decide all this stuff in either direction,” Representative Chip Roy, an ultraconservative Texas Republican advocating for bigger spending cuts, said in a brief interview on Friday. “There are key issues that we think have this budget falling short.”

Trump’s social media muscle and calls to lawmakers have previously been crucial to advancing his priorities and come as competing constituencies have threatened to tank the measure.

But shortly after Trump’s Friday post, Roy and fellow hardliner Ralph Norman of South Carolina appeared unmoved — at least for the moment. Both men urged continued negotiations and significant changes to the bill that could in turn jeopardize support among moderates.

“I’m a hard no until we get this ironed out,” Norman said. “I think we can. We’ve made progress but it just takes time”

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Accounting

97% say CPA firms not using tech efficiently says survey

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While CPA firms far and wide have made major technology investments over the years, the vast majority of accountants say they’re not being used to their full potential. 

This finding comes from a recent survey undertaken by CPA.com and payment solutions provider Bill. The 400-person poll found that nearly all respondents, 97%, say they use technology inefficiently and that additional training is needed to maximize return on investment. Further illustrating the point, 43% of respondents said that technology is making them do more manual work, not less, something. Becky Munson, an Eisner Amper partner specializing in outsourced accounting services, believes this reflects a failure of training and change management, as she has seen many who disliked a technology change develop manual workarounds specifically to avoid using the new solutions. 

“We see employees make workarounds with tech stacks, which makes headaches that I think align with this 43%. We train people on new things, we ask them to use them, and they keep doing what they were doing before and only use the technology as much as they have to [in order to] move things along while you have people well trained on the software keeping up,” she said in a webcast on Thursday about the survey. 

Inefficient

Ariege Misherghi—senior vice president and general manager of accounts payable, accounts receivable and the accountant channel—said the issue isn’t just because of firms but also vendors that don’t provide enough support, and may not necessarily understand the profession in the first place. 

“Too often I think tools aren’t fully aligned with the workflows they’re meant to support. In SaaS they talk about product-market fit, but in this profession it’s not just that but also product-firm fit, and maybe product-profession fit. Not every tool marketed to accountants was built by people who truly understand how this profession works: the rhythms, the regulations, the stakes, the relationships, all of that. And even the greatest tools can fall short if they’re not implemented with a deep understanding of how firms really operate,” she said. 

And sometimes the inefficiencies come from both sides at once: the survey found that only 37% of firms require clients to use their tech stack, something that Munson said “breaks my heart” as “it is so low.” A streamlined, established tech stack is needed to achieve true economies of scale, but to get there firms need to standardize their data, and to do that firms need to make sure their clients’ data is also standardized, which usually means integrated tech stacks. 

“If you have all these different clients with all these different technologies, even if your own tech stack is standardized the systems they use is different, so the kind of data you will get will be different, and the work you need to do to make it work with your data is different, and your team spends a lot of time spinning their wheels,” she said. “Once you get standardized, where everything back and forth from clients is the same, you get to see how well the teams can do their work.” 

One source of inefficiencies is a rushed implementation. Munson said that, too many times, firms are so eager to get a solution working that they don’t pay attention to all its capacities, just the ones they need right now, but once the basics are down firms still don’t circle back on the rest of the features and how they can be used to drive efficiency. 

“Most of us have been through an implementation, either in the practice or with a client, where you’re just like ‘anything to get it working. Forget about all the fancy things it does. We just needed to do the basics right,’ and then we never circle back on those better, more efficient processes. We get to sort of minimal viable, and then we forget to come back and give it an extra polish. And so what we see there is the processes get written for that basic piece, and we never update,” she said. 

But this is part of what both speakers believed was the larger problem of firms getting lost in the details of their tech stacks and not taking a broader, more holistic approach, which would enable more efficiencies. The key component to managing technology effectively, Munson said, is looking not at individual solutions here and there but thinking of the system as a whole. 

“Often, what happens is something’s wrong or something is troublesome in some way. And so [we say] what can we do to fix that one thing? And we don’t think about it holistically and get all the right folks in there so that we’re solving for the right pain points,” she said. 

Misherghi agreed, and added that this holistic extends not only to the technology a firm already has but the solutions they plan to purchase in the future. When evaluating what technology they need, she said leaders need to think not in terms of specific point solutions to particular problems but things that can support the entire workflow—plus, the onboarding, training and ongoing support from the vendor. 

“Don’t just look for features, right? Look for solutions that support your workflows from providers that understand you. For firms, onboarding and training and optimization can’t be an afterthought. They’re essential to realizing value. I think this is where vendor partnerships matter. Firms seeking the strongest results aren’t just using software, they’re collaborating with their providers, they’re staying educated, they’re making sure their tools evolve alongside their needs. The best outcomes happen when your technology partner acts like part of your team, not just part of your toolkit,” she said. 

Misherghi said that the more successful firms she’s seen think less in terms of performing particular tasks but designing an entire system that, through automation, can do those tasks for them. It is less about plugging holes and more about developing a full infrastructure. The survey found that 74% of participants have a detailed plan to add new services in the next 12 month; Misherghi noted that, among these firms, 86% have a detailed technology roadmap, which is “a wonderful mark on the evolution of the profession we’re seeing.” 

She said a good tech roadmap is more like a service design blueprint versus a shopping list. Successful firms, she said, are not just chasing features but designing intentional workflows and systems capable of scalable service delivery. Similarly, she stressed that the provider should be more than just a vendor but a strategic co-architect that can help with growing pains. 

Misherghi said this approach will become especially relevant as AI becomes more common, as integrations will be key to their effective use, which means thinking in terms of the whole system to understand where those integrations should take place. Right now, she said, people think of AI in terms of analyzing data or extracting fields, but with the rise of AI agents will require firms to focus more on coordinating between them. 

“I think the next big leap is when those systems don’t just talk to each other, they act on each other’s behalf. I think the next big inflection point will be moving from automated steps to autonomous workflows, where AI agents aren’t just analyzing data or extracting fields but actually orchestrating tasks across tools based on firm policies and context and that will change the role of the accounting profession: its less time doing the work and more time designing the system for how everything works together. So the firms that will be thriving are those who are building strong infrastructure now because that is what AI needs to deliver on its core value,” she said.

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Accounting

Trump tax bill fails in House panel

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A key House committee on Friday failed to advance House Republicans’ massive tax-and-spending bill after hard-line conservatives bucked President Donald Trump and blocked the bill over cost concerns.

The House Budget Committee rejected the bill 21-16, with Republican Reps. Chip Roy, Ralph Norman, Josh Brecheen, and Andrew Clyde joining Democrats to vote against it. The four hardliners demanded deeper cuts to Medicaid and other government programs.

It’s incredibly rare for bills to fail at this step in the process, with the committee vote typically serving as a rubber-stamp to the bill before it moves to the House floor. 

Representative Chip Roy
Rep. Chip Roy

Stefani Reynolds/Photographer: Stefani Reynolds/B

The setback could be temporary and the panel can still approve the bill once the GOP differences are resolved. 

Republican Lloyd Smucker, who switched his vote to “no” to allow the committee to bring it up again, told reporters the committee will hold another vote on Monday. 

Trump, whose social media muscle and calls to lawmakers have previously been crucial to advancing his priorities, inserted himself in the debate less than two hours before the vote, berating dissidents and urging them to fall into line. 

“We don’t need ‘GRANDSTANDERS’ in the Republican Party,” Trump said in a social media post on Friday. “STOP TALKING, AND GET IT DONE! It is time to fix the MESS that Biden and the Democrats gave us. Thank you for your attention to this matter!”

The bill’s failure exposes the power a small group of lawmakers can wield as Republicans seek to push Trump’s “one big, beautiful bill” through the House with very narrow margins. GOP infighting threatens to kill the bill, or at least significantly delay Republicans’ plans to pass the bill next week.

(Read more:‘One big beautiful bill’ full of tax surprises.”)

Republican holdouts spelled out their demands during Friday’s committee meeting, including accelerating new work requirements for able-bodied adults on Medicaid to take effect immediately rather the 2029 deadline set in the legislation. The ultraconservatives also want a faster phase-out of clean energy tax credits.

It wasn’t immediately clear how House Republicans will re-group to address the divisions and advance the bill.

“I’ll let you know this weekend if we’re going to return first thing Monday. That’s the goal at this point,” Budget Chairman Jodey Arrington said after the vote. 

House Majority Leader Steve Scalise, who is helping to broker a deal among Republicans, said party leaders are in touch with the Trump administration to address some of the changes demanded by hardliners.

“We are all in agreement on the reforms we want to make,” Scalise said. “We want to have work requirements. We want to phase out a lot of these green subsidies. How quickly can you get it done?”

House Speaker Mike Johnson on Thursday pledged he would work through the weekend to broker a compromise between moderates, who are seeking an increase in state and local tax deductions, and ultra-conservatives, who say they won’t support it without more spending cuts.

(Read more:Here are the winners and losers in the Republican tax bill.“)

Members from both factions — the SALT Republicans representing high-tax districts and the fiscal hawks who want steeper budget reductions — have threatened to block the bill if House leaders don’t acquiesce to their demands. 

“No one group gets to decide all this stuff in either direction,” Roy, an ultraconservative Texas Republican advocating for bigger spending cuts, said in a brief interview on Friday. “There are key issues that we think have this budget falling short.”

Both Roy and Norman urged continued negotiations and significant changes to the bill that could in turn jeopardize support among moderates.

“I’m a hard no until we get this ironed out,” Norman said. “I think we can. We’ve made progress but it just takes time.”

If the legislation passes the House, it would then head to the Senate where it would likely undergo significant changes. Several members, including Senator Josh Hawley of Missouri, have stated opposition to the Medicaid cuts in the House bill.

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