Accounting
Sage Copilot AI aims to pair power and simplicity for small and medium businesses
Small and mid-size business platform Sage is already well experienced with AI, having woven it throughout their products for years, but its new generative AI Sage Copilot solution has been touted as a dramatic step forward in the company’s long term vision of simplifying accounting to make it more accessible to all.
Aaron Harris, Sage’s chief technology officer, said that the company has long had classic AI deep learning models that perform functions users have relied on for years. These tasks often require the use of many different models working in concert, with Harris noting that invoice processing alone requires the use of 27 different models: 15 to 20 are required to read the data alone, and more are needed to perform the calculations.
Sage Copilot coordinates between these models and acts as an interpreter between them and the human users who are requesting they perform a task. Effectively a “mouth” attached to a larger whole, the LLM works by translating the user request, usually inputted through a conversational interface, into machine language. This then goes to the various AI models on Sage’s servers, which then get to work on whatever the user asked them for, eventually sending instructions back to the LLM. The LLM reads back the machine language and implements the command or, in the case of an informational query, translates it back to human language. Harris stressed that it is not the LLM itself that does this work, referencing their well-known difficulties with math, but the other AI models that the LLM interacts with.
“We don’t trust them to do math. There’s much better ways to do math… We’re not using the AI to do the math on the results, we’re using AI to write the [
He added that, rather than being a feature of any one particular solution, Sage Copilot can be used across its products through the use of specialized “agents.” The company creates AI “agents” purpose built to do one thing really well, such as interacting with certain types of data, executing specific queries, or engaging with specific software products. Sage Copilot has access to multiple agents, each built to communicate with a different product, whether Sage Intaact, Sage HR or something else.
“The intention is that Copilot can work across the portfolio of Sage products,” he said.
Having Copilot act as a coordinator for all the other models also means its automation capacities go far past what it had previously accomplished. Harris raised the example of processing an invoice. This act alone requires multiple steps, but many of them have already been automated in Sage, taking out much of the work. Copilot goes a step further by allowing wholesale workflow automation through coordinating among several models that each enable a different automated process. “We can now really accelerate our ability to automate with large language models, and we can use AI to do more of the orchestration. So, giving it the ability to not just process the invoice but to move it on to the approval stage, to understand after it’s approved [it needs to] move it through the payment process,” he said.
He added that, in the future, “that invoice will have been created for you, automatically.” His team had recently conducted a hackathon where it was found Copilot can automatically generate invoices based on events happening around the user, like if it knew they were going on a job using geofencing, and act proactively.
Harris said that certain companies today will attach their solution to a ChatGPT account and call that generative AI functionality. In contrast, developing Copilot was a meticulous process that required a lot of trial and error even before its UK release earlier this year. During this time, the development team encountered many challenges that needed to be overcome, such as teaching the model that there can be more than one kind of cash balance.
“I got in and I asked Copilot ‘what is my cash balance?’ And Copilot said it’s at zero. And I dug around and what I learned was that Copilot inferred from my question ‘what’s my petty cash?’ It didn’t actually understand that what I was asking for was the balance of cash across my bank account,” he said. “Fast forward a month. We’ve done a lot of work to train the model the way we wanted to when you ask that question. … [Now] it’ll give you a table with your bank accounts and your balances in total. If that is what you’re asking, this is the answer.”
Getting these kinds of interactions right was vital to ensuring Copilot was easy to use and reliable in its outputs without having to possess a lot of arcane technical knowledge. Interacting with Copilot in plain language allows people to access accounting information and perform business tasks on their own, a major component of the wider goal of making accounting more accessible to a wider base of people.
“Generative AI and copilots, and their natural conversational interface, enables us to bring accounting outside the finance team to the rest of the business. One of the biggest blocks is getting [accountants] to approve things or to answer questions, finance teams are spending time supporting me instead of getting the books closed. With Copilot having a conversational interface, it now becomes much more natural and easy for me to approve a purchase order or to ask a question like ‘how am I trending on my travel expenses?'” Harris said.
While Sage wants to make accounting more accessible to the layperson, he added that professionals can be excited too. The big promise, he said, is that it will free them from things they don’t want to do. He compared it to having an army of interns at one’s disposal who can take care of the numerous mundane demands that pop up throughout the day. The result, according to Harris, will be “faster and smarter decisions.”
“Unpacking that, what we’re really saying is [this can be] how you, across the whole of the business, understand the patterns of activity in that business in real time to discover when there is a change in performance—when there’s something that can indicate an opportunity or risk—that the more strategic specialists can address in real time… We’re enabling more decisions to be made confidently,” he said.
Harris said the name “Copilot” represents what he felt was a good bet that the term copilot would become generic, versus being permanently associated with Microsoft’s product. He said that the term has, over time, emerged as standard in a similar manner as “band-aid,” “Xerox” and “Google.”
The large language model was released in the UK in February and is set for release in the US at the end of this year.
Part of a larger strategy
Copilot is one component of the company’s larger product strategy to promote continuous accounting, real time assurance and continuous insights. But this, itself, is part of Sage’s overall strategy, particularly for the North American market; Mark Hickman, the managing director of North America, said Copilot is “critical to our success.”
“As we move forward, [we want] to really be that leader, we want to be ahead of the competition when it comes to AI and how we bring that to market, into that ecosystem of 2 million customers globally and hundreds and hundreds of thousands in North America,” said Hickman.
To this end, Sage has been busy making new alliances and deepening current ones with companies like Microsoft, Amazon and PwC. They have collaborated on technology solutions with the aim of eventually driving integration into products like Office and other platforms, as well as on distribution and implementation of said solutions. With Microsoft and Amazon in particular, Hickman said they have whole partnerships where they go to market together and close new customers. Given these companies’ focus on large enterprises, Sage’s focus on small and medium businesses has acted as a bridge to this larger community.
“What we’ve discovered here is that [Microsoft and Amazon], they don’t really play in the small to medium businesses with the cloud. So 90% of their new customers are net new customers so they’re actually getting into new customers because they’re working with us and closing new deals to get into these accounts and … using their amazing, world class platforms and their brands to work together,” he said.
This is especially germane as the UK-based Sage expands further into the North American market, which makes up more than 44% of the company’s global revenues already. The company is making heavy investments in this region, which include technology but also additional staff as well as new facilities. Hickman said they will be building a whole new campus in Atlanta to serve as their new base for North American operations (in addition to the office they already maintain in that city), as well as new offices in Portland and Vancouver.
Hickman said Sage’s thinking on these new locations came as the company emerged from the pandemic lockdowns, eventually settling on what he called a “hub strategy.” Previously, the company had over 80 offices around the world, but he said many of them were small and remote. The company chose a very deliberate strategy where they would instead have large offices in each of the major markets they really invest in, with fewer small satellite offices. This has allowed them to really focus their efforts around these flagship country “hubs.” He noted that the new offices in Canada is also a reflection of this hub strategy of “really increasing the investment in the offices where we want to concentrate our growth.”
“So the North American businesses, the US businesses, are the fastest growing [sector] with great growth, and we hope to really accelerate that growth as we move forward,” he added.
Lack of awareness, fear of mistakes and penalties, and the cost of filing are preventing many families from claiming millions of dollars in tax credits, according to a new study.
The
Awareness gaps were a big barrier. Among households earning under $10,000 annually, 36% were unaware of any tax credits, more than double the rate among households earning over $150,000 (17%).
Misunderstanding their eligibility also kept many taxpayers from filing their annual returns. One-third of lower-income households earning under $26,000 who hadn’t filed taxes in the past three years said they didn’t file because they believed their income was too low. But within this group, 20% had earned income and 37% had children — factors that probably would have made them eligible for claiming the tax credits if they had filed.
Fear of making a mistake and being penalized for it was the most common barrier to filing a return, particularly among lower-income households. This fear had major consequences, as 61% of respondents who felt this way hadn’t filed tax returns in the past three years, and even when they did file, they were more likely to miss out on tax credits.
Filing a tax return can be expensive for families, forcing them to forgo other expenses in order to file. Even though 36% of survey respondents cited cost as a barrier, most had used professional tax help at some point due to concerns around navigating the process alone.
Accessing the right documents poses a challenge for taxpayers. Half of the survey respondents said they had trouble gathering the documents they needed to file their taxes, and 80% of those who faced documentation issues struggled with more than one type of document.
Most low-income households are already connected with other types of government support services, but tax credits feel like a separate disconnected area. The survey found 84% of households who had not filed taxes at all or irregularly in the past three years had participated in at least one other public support service during that same time period.
“Accessing tax credits is often overwhelming and costly, creating unnecessary barriers for the families who need this support the most,” said Devyani Singh, lead author of the report, in a statement. “Tax credits can be a critical lifeline for families that are struggling financially, and it’s up to state Departments of Revenue to look at the process as a delivery issue. There’s no one-size-fits-all solution to increasing tax credit uptake; improving access requires a multipronged strategy combining personalized outreach, streamlined systems, and policies that meet families where they are.”
The report pointed out that such factors are important for government agencies to consider, especially as the White House and some lawmakers in Congress express interest in increasing the amount families can get from the Child Tax Credit. However, the proposed shuttering of free tax-filing programs like Direct File, which
The Senate Finance Committee questioned Billy Young, President Trump’s nominee for Internal Revenue Service commissioner, about his plans for the beleaguered agency and promotion of dubious “tribal tax credits” and Employee Retention Tax Credits during a long-awaited confirmation hearing Tuesday after a series of acting commissioners temporarily held the role.
Trump
Long insisted during the confirmation hearing that he would defend the integrity of the IRS and maintain an open door policy, emulating the example of former commissioner Charles Rossotti, who served from 1997 to 2002.
“If confirmed, I will implement a comprehensive plan aimed at enhancing the IRS, but also one that develops a new culture at the agency,” he said in his opening statement. “I am eager to implement the necessary changes to maximize our effectiveness, while also remaining transparent with both Congress and taxpayers. It is important to also recognize the dedicated professionals currently at the IRS whose hard work too often goes unnoticed. It is my pledge that we will invest in retaining skilled members of the team. This does not mean a bloated agency, but an efficient one where employees have the tools they need to succeed.”
Committee chairman Mike Crapo, R-Idaho, expects to see changes at the agency. “Congressman Long is very clear that he will make himself available to all IRS employees, no matter their seniority,” Crapo said in his opening statement. “Moreover, he wants to implement a top-down culture change at the agency. This sea change will benefit American taxpayers, who too often view the IRS as foe, rather than friend. Congressman Long knows, from years of experience in the House, that to be a successful Commissioner, he must be a valuable partner in Congress’ efforts to ensure that new tax legislation is implemented and administered as Congress intends it to be. I am also confident that he will be fully transparent and responsive to Congress and the American people.”
Sen. Ron Wyden, D-Oregon, the top Democrat on the committee, questioned Long about his promotion of “tribal tax credits” and the fraud-plagued ERTC. “Most of Congressman Long’s experience with tax issues came after he left Congress, when he dove headlong into the tax scam industry,” he said in his opening statement. “Cashing in on the credibility of his election certificates, he raked in referral fees steering clients to firms that sold faked tax shelters and pushing small businesses to unknowingly commit tax fraud.”
Wyden asked Long about the $65,000 he earned from referring friends to tax promoters who claimed they had acquired income tax credits issued to a Native American tribe and then sold the tax credits to investors. “There’s a problem. The IRS said in March that the credits do not exist. They’re fake. They are a scam. Now you’re asking to be put in charge of the IRS, and the IRS confirms that these aren’t real. Tell the committee, do you believe these so-called tribal tax credits actually exist?”
Long insisted his only involvement with the credit was to connect interested friends and offer to put them on a Zoom call with someone, but he was not on the Zoom calls himself. Wyden pressed him on whether the tax credits actually exist.
“I think the jury’s still out on that,” Long admitted. “I know since 2022 they’ve been accepting them, so now they claim that they’re not. I think that all this is going to play out, and I want to have it investigated, just as you do. I know you’re very interested in this subject. I am too.”
Wyden also asked about
Wyden then asked him about his work with promoters of the Employee Retention Tax Credit. “You stated on a YouTube video that everybody qualifies for the Employee Retention Tax Credit, and you urge listeners to ignore CPAs that said they didn’t qualify. Do you really think everybody qualifies?”
“If you listen to that video, I hate to correct you, but I didn’t say everyone qualifies,” Long responded. “I said virtually everyone qualifies, meaning most people.”
Sen. Elizabeth Warren, D-Massachusetts, and other Democrats also questioned Long about whether he would follow Trump’s orders to audit certain taxpayers or remove the tax-exempt status of organizations, even if it violated the law. Long insisted he would follow the law but declined to explicitly say whether he would defy an order from Trump.
“I don’t intend to let anybody direct me to start an audit for political reasons,” he said.
Minnesota approved a bill on Monday night to create additional pathways to CPA licensure, and it awaits the signature of Gov. Tim Walz.
As part of an omnibus bill,
The bill sunsets the current 150-hour credit rule after June 30, 2030, and establishes automatic mobility and practice privileges one day following the bill’s ratification. All candidates must still pass all parts of the CPA exam.
Jill Clardy/stock.adobe.com
“It’s a step forward in the right direction,” said Geno Fragnito, government relations director at the Minnesota Society of CPAs. “It allows some flexibility to hopefully bring in people who are on the fence about whether they could afford the extra year of education and whether the accounting profession fit into their long-term goals because of that.”
Generally, the governor has 14 days to act on the presented bill. Otherwise, without any action, the bill becomes law. Minnesota is one of
(Read more:
Minnesota was the first state to propose licensing changes in December 2022.
“Initial strong opposition eventually turned into support as more professionals, state societies, universities, government entities and businesses rallied behind broadening pathways to CPA licensure with the first state, Ohio, passing its law in January,” said an MNCPA
“There were a lot of people — chairs ahead of me and other people on the board and at the Minnesota society — that have done a ton of work on this and really deserve a lot of credit for all of the conversations they had and the testifying they did,” said MNCPA chair Eric O’Link. “We’re very appreciative of our legislative sponsors and everybody who helped make it a reality.”
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