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Sage Copilot AI aims to pair power and simplicity for small and medium businesses

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Small and mid-size business platform Sage is already well experienced with AI, having woven it throughout their products for years, but its new generative AI Sage Copilot solution has been touted as a dramatic step forward in the company’s long term vision of simplifying accounting to make it more accessible to all. 

Aaron Harris, Sage’s chief technology officer, said that the company has long had classic AI deep learning models that perform functions users have relied on for years. These tasks often require the use of many different models working in concert, with Harris noting that invoice processing alone requires the use of 27 different models: 15 to 20 are required to read the data alone, and more are needed to perform the calculations. 

Sage Copilot coordinates between these models and acts as an interpreter between them and the human users who are requesting they perform a task. Effectively a “mouth” attached to a larger whole, the LLM works by translating the user request, usually inputted through a conversational interface, into machine language. This then goes to the various AI models on Sage’s servers, which then get to work on whatever the user asked them for, eventually sending instructions back to the LLM. The LLM reads back the machine language and implements the command or, in the case of an informational query, translates it back to human language. Harris stressed that it is not the LLM itself that does this work, referencing their well-known difficulties with math, but the other AI models that the LLM interacts with. 

“We don’t trust them to do math. There’s much better ways to do math… We’re not using the AI to do the math on the results, we’re using AI to write the [structured query language] exactly as you described,” said Harris during an interview. 

He added that, rather than being a feature of any one particular solution, Sage Copilot can be used across its products through the use of specialized “agents.” The company creates AI “agents” purpose built to do one thing really well, such as interacting with certain types of data, executing specific queries, or engaging with specific software products. Sage Copilot has access to multiple agents, each built to communicate with a different product, whether Sage Intaact, Sage HR or something else.

“The intention is that Copilot can work across the portfolio of Sage products,” he said. 

Having Copilot act as a coordinator for all the other models also means its automation capacities go far past what it had previously accomplished. Harris raised the example of processing an invoice. This act alone requires multiple steps, but many of them have already been automated in Sage, taking out much of the work. Copilot goes a step further by allowing wholesale workflow automation through coordinating among several models that each enable a different automated process. “We can now really accelerate our ability to automate with large language models, and we can use AI to do more of the orchestration. So, giving it the ability to not just process the invoice but to move it on to the approval stage, to understand after it’s approved [it needs to] move it through the payment process,” he said. 

He added that, in the future, “that invoice will have been created for you, automatically.” His team had recently conducted a hackathon where it was found Copilot can automatically generate invoices based on events happening around the user, like if it knew they were going on a job using geofencing, and act proactively. 

Harris said that certain companies today will attach their solution to a ChatGPT account and call that generative AI functionality. In contrast, developing Copilot was a meticulous process that required a lot of trial and error even before its UK release earlier this year. During this time, the development team encountered many challenges that needed to be overcome, such as teaching the model that there can be more than one kind of cash balance. 

“I got in and I asked Copilot ‘what is my cash balance?’ And Copilot said it’s at zero. And I dug around and what I learned was that Copilot inferred from my question ‘what’s my petty cash?’ It didn’t actually understand that what I was asking for was the balance of cash across my bank account,” he said. “Fast forward a month. We’ve done a lot of work to train the model the way we wanted to when you ask that question. … [Now] it’ll give you a table with your bank accounts and your balances in total. If that is what you’re asking, this is the answer.” 

Getting these kinds of interactions right was vital to ensuring Copilot was easy to use and reliable in its outputs without having to possess a lot of arcane technical knowledge. Interacting with Copilot in plain language allows people to access accounting information and perform business tasks on their own, a major component of the wider goal of making accounting more accessible to a wider base of people. 

“Generative AI and copilots, and their natural conversational interface, enables us to bring accounting outside the finance team to the rest of the business. One of the biggest blocks is getting [accountants] to approve things or to answer questions, finance teams are spending time supporting me instead of getting the books closed. With Copilot having a conversational interface, it now becomes much more natural and easy for me to approve a purchase order or to ask a question like ‘how am I trending on my travel expenses?'” Harris said. 

While Sage wants to make accounting more accessible to the layperson, he added that professionals can be excited too. The big promise, he said, is that it will free them from things they don’t want to do. He compared it to having an army of interns at one’s disposal who can take care of the numerous mundane demands that pop up throughout the day. The result, according to Harris, will be “faster and smarter decisions.” 

“Unpacking that, what we’re really saying is [this can be] how you, across the whole of the business, understand the patterns of activity in that business in real time to discover when there is a change in performance—when there’s something that can indicate an opportunity or risk—that the more strategic specialists can address in real time… We’re enabling more decisions to be made confidently,” he said. 

Harris said the name “Copilot” represents what he felt was a good bet that the term copilot would become generic, versus being permanently associated with Microsoft’s product. He said that the term has, over time, emerged as standard in a similar manner as “band-aid,” “Xerox” and “Google.” 

The large language model was released in the UK in February and is set for release in the US at the end of this year. 

Part of a larger strategy

Copilot is one component of the company’s larger product strategy to promote continuous accounting, real time assurance and continuous insights. But this, itself, is part of Sage’s overall strategy, particularly for the North American market; Mark Hickman, the managing director of North America, said Copilot is “critical to our success.” 

“As we move forward, [we want] to really be that leader, we want to be ahead of the competition when it comes to AI and how we bring that to market, into that ecosystem of 2 million customers globally and hundreds and hundreds of thousands in North America,” said Hickman. 

To this end, Sage has been busy making new alliances and deepening current ones with companies like Microsoft, Amazon and PwC. They have collaborated on technology solutions with the aim of eventually driving integration into products like Office and other platforms, as well as on distribution and implementation of said solutions. With Microsoft and Amazon in particular, Hickman said they have whole partnerships where they go to market together and close new customers. Given these companies’ focus on large enterprises, Sage’s focus on small and medium businesses has acted as a bridge to this larger community. 

“What we’ve discovered here is that [Microsoft and Amazon], they don’t really play in the small to medium businesses with the cloud. So 90% of their new customers are net new customers so they’re actually getting into new customers because they’re working with us and closing new deals to get into these accounts and … using their amazing, world class platforms and their brands to work together,” he said. 

This is especially germane as the UK-based Sage expands further into the North American market, which makes up more than 44% of the company’s global revenues already. The company is making heavy investments in this region, which include technology but also additional staff as well as new facilities. Hickman said they will be building a whole new campus in Atlanta to serve as their new base for North American operations (in addition to the office they already maintain in that city), as well as new offices in Portland and Vancouver. 

Hickman said Sage’s thinking on these new locations came as the company emerged from the pandemic lockdowns, eventually settling on what he called a “hub strategy.” Previously, the company had over 80 offices around the world, but he said many of them were small and remote. The company chose a very deliberate strategy where they would instead have large offices in each of the major markets they really invest in, with fewer small satellite offices. This has allowed them to really focus their efforts around these flagship country “hubs.” He noted that the new offices in Canada is also a reflection of this hub strategy of “really increasing the investment in the offices where we want to concentrate our growth.” 

“So the North American businesses, the US businesses, are the fastest growing [sector] with great growth, and we hope to really accelerate that growth as we move forward,” he added. 

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Accounting

Tax advantages of life insurance for wealthy families

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Life insurance strategies could help wealthy families remove assets from their estates while acting as the collateral for loan financing and a source of tax-free distributions.

These possible benefits come with potentially high premium costs for a “whole life” or “permanent” policy instead of a fixed-term contract. The strategies also come with an array of complex planning questions related to trusts and estates and tax rules that are in flux this year and likely to remain that way for the foreseeable future. But the positives prove appealing for many wealthy and ultrahigh net worth clients, said Peter Harjes, a certified financial planner who is the chief financial strategist with life insurance and estate services firm ARI Financial.

“It’s not necessarily the estate taxes per se — it’s really the loans and the leverage and eliminating the uncertainty for their family when they’re not here,” Harjes said in an interview. “Having a vehicle that provides immediate liquidity to eliminate that uncertainty is more valuable to them.”

READ MORE: Why life insurance is the new stretch IRA

And, in most cases, the death benefit will not trigger taxes on the beneficiary — which is one of the many tax advantages of life insurance and related products. Just last week, the IRS issued a private letter ruling concluding that rebates on policyowners’ premiums don’t count as taxable income. The hefty premiums require careful cash-flow planning, but the policies could act as a hedge against inflation and, when paired with a trust as the beneficiary, they could offer a much more flexible means of passing down assets than individual retirement accounts.

“Usually, death benefits from employer-sponsored life insurance plans or private life insurance policies are tax-free,” according to a guide to the pros and cons of life insurance by advisor matchmaking and lead-generation service SmartAsset. “Additionally, the cash value in whole-life insurance accumulates tax-deferred growth. This means that a person can reinvest the money in the cash value of a life insurance policy without facing tax implications. The policyholder will not pay capital gains on any dividends or growth on the cash value. But there are a few situations where life insurance may have some tax implications.”

At its root, thinking through those ramifications comes down to whether a client would like to pay taxes on the seed or an entire garden, according to Harjes. 

Using cash-value insurance policies for tax-free loans, more

A “cash value” policy that assigns the leftover portion of a premium net of costs into an interest-earning account means that, “essentially we’re creating a bond-like return inside of the policy without the duration risk,” Harjes noted. In addition, the clients could take out tax-free loans against the policy or withdraw from the cash account without any tax hit, as long as the amount doesn’t exceed their total premiums.    

“Using cash-value life insurance products, in general, really eliminates the uncertainty of where taxes go,” Harjes said. “Private placement life insurance happens to be the biggest hot topic, simply because, when you’re talking about trusts, you tend to hit the highest tax brackets quickly.”

However, advisors and their clients should carefully consider the consequences of any movements of assets out of the account.

“It’s important to note that withdrawing the cash value will reduce the policy’s overall value and might increase the risk of the policy lapsing,” according to a guide by insurance and brokerage firm Transamerica. “Policy loans are tax-free as long as the policy is active, but if the policy is surrendered or lapses, any outstanding loan amount is treated as a distribution and taxed accordingly. Generally, you’ll only owe taxes on amounts that exceed the total premiums you’ve paid into the policy. A financial professional can help you understand the implications of taking a policy loan, including any potential taxes.”

READ MORE: Could an ‘insurance overlay’ help managed accounts in retirement?

The many factors and possible uses to consider add up to great reasons for advisors to discuss life insurance with their wealthy clients, Harjes said. He brought up an example of a billionaire real estate investor whose life insurance policy preserves the client’s family-owned company as the collateral for hundreds of millions of dollars in financing and an asset to be handed to the next generation.

“The tax attributes alone make it a very successful product in someone’s financial plan from a tax perspective,” Harjes said.

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AICPA slams IRS regs on related-party transactions

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The American Institute of CPAs is urging the Treasury Department and the Internal Revenue Service to suspend and remove their recently issued final regulations labeling some partnership related-party transactions as “transactions of interest” that need to be reported.

The Treasury and the IRS issued the final regulations in January during the closing days of the Biden administration. 

The regulations identify certain partnership related-party “basis shifting” transactions as “transactions of interest” subject to the rules for reportable transactions. They apply to related partners and partnerships that participated in the transactions through distributions of partnership property or the transfer of an interest in the partnership by a related partner to a related transferee. Taxpayers and their material advisors would be subject to the disclosure requirements for reportable transactions. 

Last June, the Treasury and the IRS issued guidance to related parties and partnerships that were using such structured transactions to take advantage of the basis-adjustment provisions of subchapter K. Last October, the AICPA sent a comment letter urging them to refine the rules. Now that the final regulations have been issued, the AICPA is again warning they would result in an undue burden to taxpayers and their advisors.

In a new comment letter on Feb. 21, the AICPA asked the Treasury and the IRS for immediate suspension and removal of the final regulations due to the impractical provisions and administrative burdens it imposes. 

“These final regulations continue to be overly broad, troublesome, and costly, which places an excessive hardship on taxpayers and advisors without a meaningful corresponding compliance benefit or other benefit to the government,” said Kristin Esposito, the AICPA’s director of tax policy and advocacy, in a statement Monday. “These regulations exceed their intended scope, especially due to the retroactive nature.”

The AICPA contends that the final regulations cover routine, non-abusive transactions, provide an unreasonably low threshold, and impose an unreasonably short 180-day deadline for taxpayers to file Form 8886, Reportable Transaction Disclosure Statement, for transactions related to previously filed tax returns due to the six-year lookback window. It pointed out that under the new rules, advisors would have only 90 additional days beyond the standard reporting deadline to file Forms 8918, Material Advisor Disclosure Statement.

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IRS adds W-2, 1095 to online account, but is closing TACs

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The Internal Revenue Service made some improvements to its IRS Individual Online Account for taxpayers, adding W-2 and 1095 information returns for 2023 and 2024, but reports circulated about cutbacks to the agency, with layoffs and closures of taxpayer assistance centers scheduled.

The first information returns to be added online for taxpayers are Form W-2, Wage and Tax Statement and Form 1095-A, Health Insurance Marketplace Statement. The forms will be available for tax years 2023 and 2024 under the Records and Status tab in the taxpayer’s Individual Online Account

In the months ahead, the IRS plans to add more information return documents to the Individual Online Account. 

Only information return documents issued in the taxpayer’s name will be available in their Online Account. The taxpayer’s spouse needs to log into their own Online Account to retrieve their information return documents. That’s true whether they file a joint or separate return. State and local tax information, including state and local tax information on the Form W-2, won’t be available on Individual Online Account. The IRS said filers should continue to keep the records mailed to them by the original reporter. 

The IRS had been adding more technology tools, including Business Tax Accounts and Tax Pro Accounts, in recent years thanks to the extra funding from the Inflation Reduction Act of 2022. However, layoffs of between 6,000 and 7,000 employees and hiring freezes at the IRS in the midst of tax season threaten to stall such improvements, according to a group of former IRS commissioners. Both IRS commissioner Danny Werfel and acting commissioner Douglas O’Donnell have stepped down in recent weeks. Over the weekend, dismissal notices went out to 18F, a federal agency that helped develop the IRS’s Direct File program and other tools like the Login.gov authentication service. The Trump administration and the Elon Musk-led Department of Government Efficiency have reportedly made plans to shut down at least 113 of the IRS’s in-person Taxpayer Assistance Centers around the country after tax season, according to the Washington Post, either terminating their leases or letting them expire. Werfel had been using the funds from the Inflation Reduction Act to expand the number of Taxpayer Assistance Centers, opening or reopening more than 50 of them for a total of 360 nationwide.

A group of Democrats on Congress’s tax-writing committee criticized the move to close the centers. “Ask any congressional district office and you’ll hear about the challenges constituents face during filing season, which is why Democrats ushered in a once-in-a-generation investment in modernizing the IRS and delivering the customer service the people deserve,” said House Ways and Means Committee ranking member Richard Neal, D-Massachusetts, Tax Subcommittee ranking member Mike Thompson, D-Califonia, and Oversight Subcommittee ranking member Terri Sewell, D-Aabama, in a statement last week. “This administration is hellbent on destroying our progress. It wasn’t enough for them to fire nearly 7,000 IRS employees in the middle of filing season, but now, they are skirting federal mandatory notice procedures and reportedly shuttering over 100 offices that offer taxpayer assistance — an absolute nightmare for taxpayers. As required by the Taxpayer First Act, a 90-day notice must be given to both the public and the Congress before closing any Taxpayer Assistance Centers. We need answers now. We are demanding the Administration provide a list of the centers they plan to close — it’s the least the ‘most transparent Administration’ can do.”

Lawmakers are also concerned about reports of immigration officials pushing the IRS to disclose the home address of 700,000 people suspected of living in the U.S. illegally. According to the Washington Post, the IRS had initially rejected the request from the Department of Homeland Security, but with the departure of O’Donnell last week, the new acting commissioner, Melanie Krause, has indicated she is open to exploring how to comply with the request. However, that move could violate taxpayer data privacy laws, one Senate Democrat warned

“The Trump administration is attempting to illegally weaponize our tax system against people it deems undesirable, and if anybody believes this abuse will begin and end with immigrants, they’re dead wrong,” said Senate Finance Committee ranking member Ron Wyden, D-Oregon, in a statement. “Trump doesn’t care about taxpayer privacy laws and has likely promised to pardon staff who help him violate them, but those individuals would be wise to remember that Trump can’t pardon them out from under the heavy civil damages they’re risking with the choices they make in the coming days, weeks and months.”

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