Connect with us

Personal Finance

The busiest return season of the year is about to begin

Published

on

Consumers are 'showing up and spending' following a strong November, says Tanger Outlets CEO

After a strong start to the holiday season, consumer spending is on track to reach record levels this year. But many of those purchases will soon be returned.

December’s peak shopping days are closely followed by the busiest month for sending items back, which experts dub “Returnuary.”

This year, returns are expected to amount to 17% of all merchandise sales, totaling $890 billion in returned goods, according to a recent report by the National Retail Federation — up from a return rate of about 15% of total U.S. retail sales, or $743 billion in returned goods, in 2023.

Even though returns happen throughout the year, they are much more prevalent during the holiday season, the NRF also found. As shopping reaches a peak, retailers expect their return rate for the holidays to be 17% higher, on average, than usual.

More from Personal Finance:
The ‘vibecession’ is over
Economists have ‘really had it wrong’ about recession
Trump tariffs would likely have a cost for consumers

“Ideally, I hope there is a world in which you can reduce the percent of returns,” said Amena Ali, CEO of returns solution company Optoro, but “the problem is not going to abate any time soon.”

How returns became an $890 billion problem

With the explosion of online shopping during and since the pandemic, customers got increasingly comfortable with their buying and returning habits and more shoppers began ordering products they never intended to keep.

Nearly two-thirds of consumers now buy multiple sizes or colors, some of which they then send back, a practice known as “bracketing,” according to Happy Returns.

Even more — 69% — of shoppers admit to “wardrobing,” or buying an item for a specific event and returning it afterward, a separate report by Optoro found. That’s a 39% increase from 2023.

Largely because of these types of behaviors, 46% of consumers said they are returning goods multiple times a month — a 29% jump from last year, according to Optoro.

All of that back-and-forth comes at a hefty price.

“With behaviors like bracketing and rising return rates putting strain on traditional systems, retailers need to rethink reverse logistics,” David Sobie, Happy Returns’ co-founder and CEO, said in a statement.

What happens to returned goods

Processing a return costs retailers an average of 30% of an item’s original price, Optoro found. But returns aren’t just a problem for retailers’ bottom line.

Often returns do not end up back on the shelf, and that also causes issues for retailers struggling to enhance sustainability, according to Spencer Kieboom, founder and CEO of Pollen Returns, a return management company. 

Sending products back to be repackaged, restocked and resold — sometimes overseas — generates even more carbon emissions, assuming they can be put back in circulation.

In some cases, returned goods are sent straight to landfills, and only 54% of all packaging was recycled in 2018, the most recent data available, according to the U.S. Environmental Protection Agency.

Returns in 2023 created 8.4 billion pounds of landfill waste, according to Optoro.

That presents a major challenge for retailers, not only in terms of the lost revenue, but also in terms of the environmental impact of managing those returns, said Rachel Delacour, co-founder and CEO of Sweep, a sustainability data management firm. “At the end of the day, being sustainable is a business strategy.”

To that end, companies are doing what they can to keep returns in check.

In 2023, 81% of U.S. retailers rolled out stricter return policies, including shortening the return window and charging a return or restocking fee, according to another report from Happy Returns.

While restocking fees and shipping charges may help curb the amount of inventory that is sent back, retailers also said that improving the returns experience was a key goal for 2025.

Now 33% of retailers, including Amazon and Target, are allowing their customers to simply “keep it,” offering a refund without taking the product back.

Retail's return secret: What a 'keep it' policy means

For shoppers, return policies are key

Increasingly, return policies and expectations are an important predictor of consumer behavior, according to Happy Returns’ Sobie, particularly for Generation Z and millennials.

“Return policies are no longer just a post-purchase consideration — they’re shaping how younger generations shop from the start,” Sobie said.

Three-quarters, or 76%, of shoppers consider free returns a key factor in deciding where to spend their money, and 67% say a negative return experience would discourage them from shopping with a retailer again, the NRF found.

A survey of 1,500 adults by GoDaddy found that 77% of shoppers check the return policy before making a purchase.

Subscribe to CNBC on YouTube.

Continue Reading

Personal Finance

Here’s how to qualify for the retirement savings contributions credit

Published

on

Westend61 | Westend61 | Getty Images

There’s a lesser-known tax break for low- to moderate-income Americans who save for retirement. However, most eligible taxpayers don’t claim it, experts say.

The retirement savings contributions credit, or saver’s credit, helps offset funds added to an individual retirement account, 401(k) plan or another workplace plan. The tax break is worth up to $1,000 per filer.

It’s not too late if you didn’t make a qualifying contribution last year. There’s still time to make IRA deposits before April 15 to claim the credit on 2024 returns.

However, “the saver’s credit is a well-kept secret,” Catherine Collinson, CEO and president of Transamerica Center for Retirement Studies said in a February report. 

More from Personal Finance:
Here’s why Trump tariffs may raise your car insurance premiums
Don’t wait to file your taxes this season, experts say. Here’s why
As tariffs ramp up, here’s an investment option to protect against inflation

Only about half of U.S. workers know about the saver’s credit, according to a survey from Transamerica Center for Retirement Studies, which polled more than 10,000 U.S. adults in September and October. 

That percentage drops to 44% among taxpayers with a household income of less than $50,000. 

Awareness of the credit is very low across the board.

Emerson Sprick

Associate director for the Bipartisan Policy Center’s Economic Policy Program

“Awareness of the credit is very low across the board,” but it’s even lower among taxpayers who could qualify to use it, said Emerson Sprick, associate director for the Bipartisan Policy Center’s Economic Policy Program.

To that point, roughly 5.8% of returns claimed the saver’s credit in 2022, according to a the most recent IRS data. The average credit value that year was $194, according to a Transamerica Center for Retirement Studies analysis.

How the saver’s credit works

The saver’s credit can offset as much as 50% of retirement contributions up to $2,000 for single filers or $4,000 for married couples filing jointly, for maximum credits of $1,000 or $2,000, respectively.

The credit provides a dollar-for-dollar reduction of levies owed, which could reduce your tax bill or boost your refund. But the tax break is not “refundable,” which means there’s no benefit with $0 tax liability, Sprick explained.

“The way it’s calculated is fairly complex,” he said. 

There are income phase-outs to claim 50%, 20% or 10% of your contribution, depending on your filing status and adjusted gross income. You can use an IRS tool to see if you’re eligible. 

For 2024, your adjusted gross income can’t exceed $23,000 for single filers or $46,000 for married couples for the 50% credit. The percentages drop to 20% and 10%, respectively, as earnings increase, with a complete phase-out above $38,250 for individuals or $76,500 for joint filers.

Tax Tip: Earned Income Credit

Credit will soon be replaced

Because of the credit’s design and workers’ lack of awareness, “the uptake of this is really low,” Sprick said.

That’s part of the motivation for the “saver’s match” enacted via Secure 2.0, which will replace the saver’s credit in 2027 and deposit money directly into taxpayers accounts, he said.

“Everyone hopes that it’s going to be easier,” Sprick said. But “there are a lot of logistics that remain to be worked out.”

Continue Reading

Personal Finance

What to know about selecting health plans

Published

on

Picture Alliance | Picture Alliance | Getty Images

Although a broader window for Medicare enrollment has closed, some retirees have another opportunity to make changes to their coverage.

Medicare Advantage open enrollment is available from Jan. 1 through March 31.

Medicare Advantage plans are offered by private insurers as an alternative to original Medicare. Generally, Medicare Advantage may cover Medicare Parts A and B, as well as Medicare Part D prescription drug coverage and other potential extra benefits.

During this open enrollment period, individuals who are already enrolled in a Medicare Advantage plan may switch to another Medicare Advantage plan. Alternatively, they may drop their current Medicare Advantage plan and opt for Medicare original coverage.

More from Personal Finance:
How IRS layoffs could impact your tax filing, refund
As tariffs ramp up, here’s an investment option
DOGE’s FDIC firings put banking system at risk

To be sure, there will be more options later in the year during a broader open enrollment period that lasts from October to December, when Medicare original enrollees may also opt to change plans.

For beneficiaries who are eligible to make changes during this time, it’s important not to ignore this window, according to Juliette Cubanski, deputy director of the program on Medicare policy at KFF, a provider of health policy research.

“Plans can change considerably from one year to the next,” Cubanski said. “If people don’t compare their coverage to other options, they may not know that they’re going to be faced with higher costs.”

Check for significant changes

In order to be confident that you’re getting the best deal, it helps to evaluate how your current Advantage plan may have changed since last year.

You may be faced with higher costs if your personal prescriptions have gone up, for example, or your preferred medical provider is no longer in network.

Digging into those plan changes now can help avoid “bad surprises” later, according to Cubanski.

“Make sure the coverage that you have is going to continue to be the coverage that works best for you,” Cubanski said.

Planning for long-term care: Here's what you need to know

Consider extra benefits

To be sure, Medicare Advantage plans have received negative attention because in some cases coverage was denied for necessary care.

Medicare Advantage plans are more likely than traditional Medicare to use prior authorization, approval needed before a patient can receive certain services or medications. However, because prior authorizations that have been denied are frequently overturned when they are appealed, that has prompted questions as to whether the plans are avoiding coverage obligations.

Medicare Advantage plans are more likely than original Medicare to offer extra benefits — such as dental, vision and hearing — that elderly beneficiaries need.

Most Medicare beneficiaries — 83% — consider supplemental benefits to be important to their coverage, according to a recent survey from The Commonwealth Fund, a provider of independent research on health care issues.

Notably, a larger share of Medicare Advantage enrollees — 89% — said supplemental benefits are important to them, versus 74% of traditional Medicare enrollees, The Commonwealth Fund found.

“People on Medicare, both older adults and those with disabilities, generally really need dental, hearing and vision services, as well as other benefits that are typically offered by Medicare Advantage plans,” said Gretchen Jacobson, vice president of Medicare at The Commonwealth Fund.

Beneficiaries who are in traditional Medicare may not have coverage for those same services unless they are able to purchase a supplemental plan or they qualify for Medicaid, Jacobson said.

Seek outside help

When it comes to comparing Advantage plans, beneficiaries do not have to go it alone, Cubanski noted.

State-based organizations — the State Health Insurance Program, or SHIP — provide assistance to Medicare beneficiaries to help sort through their plan options.

Unlike insurance brokers or other professionals, these organizations do not have a financial interest to sign people up for certain plans, Cubanski said.

Continue Reading

Personal Finance

Federal judge blocks Musk’s DOGE access to student loan borrowers’ data

Published

on

Elon Musk speaks during the Conservative Political Action Conference (CPAC) in National Harbor, Maryland, U.S., Feb. 20, 2025. 

Nathan Howard | Reuters

A federal judge in Maryland on Monday granted a temporary restraining order barring staffers from Elon Musk‘s secretive government-slashing effort, the Department of Government Efficiency, from accessing the personal information of millions of student loan borrowers.

The order, issued by Judge Deborah Boardman, ruled that the Department of Education and the Office of Personnel Management — the government’s HR department — must stop sharing federal employees’ and student borrowers’ personal data with DOGE officials. It marks a significant limitation on DOGE’s access to Americans’ personal data.

Boardman’s order bars DOGE from the personal information at the Education Department until March 10 at 8 a.m.

More from Personal Finance:
Converting your home to a rental could trigger a ‘tax bomb’ when you sell
What the privatization of Fannie Mae, Freddie Mac may mean for homebuyers, investors
U.S. appeals court blocks Biden SAVE plan for student loans

Workers for DOGE have entered government offices in recent weeks, looking to make deep cuts to federal spending.

Boardman’s order came in response to a lawsuit led by The American Federation of Teachers, a union representing 1.8 million members. The AFT sued several federal agencies, including the Education Department, for permitting DOGE access to individuals’ private data.

AFT president Randi Weingarten applauded Boardman’s decision.

“When people give their financial and other personal information to the federal government — namely to secure financial aid for their kids to go to college, or to get a student loan — they expect that data to be protected and used for the reasons it was intended,” Weingarten said.

The White House did not immediately respond to a request from CNBC for comment.

There are currently six DOGE “affiliates” working at the Education Department, according to the court order. DOGE has claimed that it needed access to student loan programs to investigate waste, fraud and abuse, Boardman said.

However, the judge said the order that the government didn’t explain why DOGE affiliates at the Education Department “need such comprehensive, sweeping access to the plaintiffs’ records to audit student loan programs.”

Boardman expressed concern that DOGE had access to people’s income information and Social Security numbers.

And she wrote that the plaintiffs would likely be successful in their claim that the Education Department’s disclosure of their records to DOGE staffers violates The Privacy Act, a federal law that applies to federal agencies and is meant to protect individuals’ personal information.

“The data in question includes really sensitive information on a population of people who had to give that information for one clear purpose: borrow money to get an education,” said Ben Winters, the director of artificial intelligence and privacy at the Consumer Federation of America.

“It’s crucial that institutions like governments only allow your data to be used for strictly the purpose you gave it for,” Winters said.

Continue Reading

Trending