Connect with us

Accounting

The Forgotten User: Why Business Banking Startups are Criminally Underutilizing Accountants

Published

on

In the last decade, the financial technology (FinTech) sector has seen a dramatic rise in business banking startups across the globe, with a particularly significant boom in the United States. Startups like Rho and Mercury have emerged with the mission to revolutionize business banking, a domain that has long been plagued with inefficiencies, outdated systems, and cumbersome processes. By focusing on creating user-friendly platforms and innovative products, these startups aim to simplify the complexities of managing business finances. However, in their quest to “fix” business banking, some of these startups have overlooked a critical group of users: accountants.

Accountants: the forgotten users in fintech innovations

When business banking startups develop new features—whether it’s an accounts payable product or a mobile check deposit function—they typically prioritize the user experience for business owners and managers. This approach is logical; after all, these are the people who directly interact with the platform daily. However, this often overlooks the professionals working behind the scenes to ensure the accuracy and efficiency of business finances: accountants.

At this point, some in the FinTech industry might express confusion. Many FinTech companies claim to focus extensively on accountants, particularly when developing referral or customer acquisition strategies. However, this attention rarely extends beyond surface-level engagement. The deep, process-oriented needs of accountants are often neglected, leaving them with tools that may attract new clients but complicate their work. The focus remains on the immediate user—the business owner—rather than considering the broader implications for those responsible for reconciling and recording these transactions.

Why business banking startups overlook accountants

One of the primary reasons accountants are often overlooked is the narrow definition of the “user” within the product development lifecycle. Business Banking platforms tend to define their target users as those who directly interact with the app to make payments, deposit checks, or manage invoices. They see the process as complete once the payment is made. However, this perspective fails to account for the critical post-transaction processes that accountants must manage, such as reconciliation, financial reporting, and tax preparation.

For instance, a startup might develop a seamless, one-click payment solution that appears to save time and reduce complexity. However, if this transaction isn’t automatically and accurately synced with the business’s accounting software, the supposed efficiency quickly dissolves. What initially seemed like a streamlined process for the business owner now creates a new set of challenges for the accountant, who must manually enter or adjust records, potentially dealing with discrepancies and errors along the way.

Moreover, many FinTech companies fail to recognize the complexity of the accounting process. Business owners might only see the front-end interaction, while accountants are tasked with managing the entire financial life cycle, from data entry to reconciliation, reporting, and beyond. Without a deep understanding of these processes, startups inadvertently create tools that add layers of manual work, undermining the very efficiencies they aimed to introduce. Ask any accountant about an integration that promised to change their work drastically. They will tell you how it was nicely marketed but didn’t deliver on what was promised. 

The critical role of accountants in business banking

Accountants bring a wealth of knowledge and expertise that is often underutilized by FinTech startups. These professionals understand the nuances of financial management that business owners might overlook. They see the entire financial picture, not just individual transactions, and are intimately familiar with the challenges of keeping records accurate, compliant, and up-to-date.

By ignoring accountants during the product development process, startups miss out on the opportunity to create truly effective financial tools. Accountants can offer valuable insights into the full lifecycle of a financial transaction, highlighting potential pain points and suggesting ways to streamline the integration with existing accounting systems. Their involvement could help startups avoid creating products that are superficially appealing but ultimately add complexity to the accounting process.

Moving forward: integrating accountants into the development process

To address these issues and create more comprehensive financial tools, business banking startups must begin to view accountants as key users, not just ancillary stakeholders. Here are several steps that FinTech companies can take to better integrate accountants into their product development process:

  1. Involve Accountants Early in the Development Cycle: Startups should engage accountants from the outset, involving them in the brainstorming and design phases. By understanding their workflows, startups can identify potential friction points and design products that truly simplify financial management.
  2. User Testing with Accountants: Just as products are user-tested with business owners and managers, they should also be tested with accountants. This will help ensure that the tools function well not just in making payments or deposits, but in integrating seamlessly with accounting software and reducing the manual work required to maintain accurate records.
  3. Focus on End-to-End Solutions: Startups should aim to develop solutions that consider the entire financial transaction lifecycle, from initiation to reconciliation and reporting. This might involve deeper integrations with popular accounting platforms, automated data syncing, and features that help reduce the manual workload for accountants.
  4. Continuous Feedback and Iteration: After a product is launched, the feedback loop should include accountants as well. Continuous engagement with accounting professionals can help startups identify areas for improvement and iterate on their products to better meet the needs of all users.

In their mission to disrupt and innovate within the business banking sector, FinTech startups must broaden their perspective on who their users truly are. Accountants play a vital role in the financial health of businesses, and their needs should be prioritized in the development of new banking tools. By involving accountants in the development process, testing products with them, and focusing on end-to-end solutions, startups can create products that are not only innovative but also truly effective. Ignoring this critical user group not only limits the success of new products but also risks alienating a key segment of the market. In the competitive landscape of business banking, the startups that recognize and address the needs of accountants will be the ones that ultimately stand out and succeed.

Continue Reading

Accounting

Boomer’s Blueprint: Communities and crowds: Leaders who deliver value

Published

on

Today, accounting and advisory firms face the dual challenge of staying ahead of professional trends while delivering unmatched value to their clients.

One strategy to address both challenges is leveraging communities and crowds. These networks provide access to expertise, peer insights, and collaborative opportunities that drive innovation and improve operations and client satisfaction.

Communities are made up of individuals who are aligned with your firm’s vision or “Massive Transformative Purpose.” These include current and former employees, clients and strategic partners. A thriving community fosters engagement, collaboration and trust, creating an ecosystem that fosters value creation.

Crowds, on the other hand, are broader groups outside your immediate community. They’re prospects, collaborators and thought leaders you can draw into your circle of influence with compelling offerings or shared goals.

Leaders who know how to harness both communities and crowds have several advantages, including:

  • Insights and innovation. Crowdsourcing and peer discussions uncover fresh ideas and industry and professional trends.
  • Expanded reach. Crowds help firms grow their audience and attract new clients.
  • Operational excellence. Communities share best practices, tools and strategies to improve efficiency.
  • Client satisfaction. Active communities foster a sense of belonging and trust, reinforcing loyalty.

The role of a peer community in driving value

Our Boomer Circles are a great example of the power of communities. They provide a unique structure where member firms harness the power of communities and crowds across several areas. The Circles cover technology, operations, talent, learning and development, client accounting and advisory services, marketing, and more, and they offer targeted forums for knowledge-sharing, problem-solving and innovation.

Boomer Circles allow our member firms to engage with subject-matter experts in specialized domains. For example, members of the Boomer Technology Circles learn how their peers use artificial intelligence-based analytics tools and the blockchain to improve audit accuracy and efficiency. Members of the Boomer Operations Circle share workflow optimization strategies, such as adopting agile project management or leveraging automation tools.

Many of our member firms have implemented innovations like robotic process automation and streamlined engagement tracking thanks to insights gained in these sessions.

Our Circle communities create a safe space for firm leaders to share lessons learned and practical solutions. For example, members of the Talent Circle address recruitment challenges by exploring gamifying professional development. In our Marketing and Business Development Circle, members share campaigns and lead-generation tactics they’ve used to successfully attract high-value clients.

One firm revamped its pricing strategy based on insights from peers in the Managing Partners Circle, resulting in improved revenue predictability and client satisfaction.

The Boomer Circles also incorporate external thought leaders, vendors and solution providers to expand the resource pool for CPA firms. For example, in the CIO Circle, vendors demonstrate innovative tools for data integration and cybersecurity, helping firms adopt best-in-class solutions.

Learning and Development Circle members partner with training organizations to upskill employees in advisory and consulting services, AI implementation and other high-demand areas.

Harnessing the power of crowds

In addition to communities, firms can tap into the power of crowds to enhance their capabilities.

Accounting firms can gather fresh ideas by hosting challenges or ideation sessions or inviting client input on new advisory services. Early adopters can test new service models or products, offering valuable feedback. Crowds also help with talent attraction and retention, as they serve as a talent pool where firms can identify and engage promising professionals.

For example, one of our member firms successfully expanded its virtual CFO offering after validating the concept with a broader audience and receiving feedback on pricing and delivery.

Of course, joining a peer community involves a financial outlay. That’s why we encourage our member firms to continually evaluate the success of community and crowd initiatives through:

  • Engagement metrics: Participation in workshops, forums and Circle sessions.
  • Operational improvements: Efficiency gains from process enhancements.
  • Revenue growth: The success of new service lines or pricing models.
  • Client retention: Feedback and satisfaction scores from engaged clients.

Firms that consistently measure and act on these metrics create a cycle of continuous improvement.
By leveraging communities and crowds, firm leaders can unlock exponential growth and deliver exceptional value to their clients. These networks provide access to expertise, foster innovation, and help firms remain agile in a competitive marketplace.

The future of the accounting profession is collaboration, adaptability, and a relentless focus on client experience. If your firm hasn’t yet tapped into the power of communities and crowds, now is the time to take the leap and lead with confidence.

Think — plan — grow!

Continue Reading

Accounting

GOP plans oil, gas sales to pay for Trump’s tax bill

Published

on

House Republicans plan to raise more than $15 billion in revenue through increasing U.S. oil, gas and coal lease sales, as well as other measures, to help pay for President Donald Trump’s massive tax cut package, according to a document seen by Bloomberg News. 

The document, prepared by the House Natural Resources Committee, details plans to mandate at least four sales in the coastal plain of Alaska’s Arctic Arctic National Wildlife Refuge within the next 10 years, and resume lease sales in the National Petroleum Reserve-Alaska. Republicans also plan to resume quarterly onshore oil and gas lease sales as well as mandate new offshore leases sales, according to the document. 

In addition, Republicans are planning to raise revenue through required sales of coal leases and also requiring the Forest Service to conduct timber sales, while rescinding unspecified funds for agencies like the National Oceanic and Atmospheric Administration and National Park Service. 

In addition, the legislation, which is slated to receive a vote in by the committee next week, includes a measure streamlining the federal permitting process for big projects, with a goal of major environmental reviews being completed in one year. 

House Republicans are aiming for a total of $2 trillion in spending reductions paired with a $4.5 trillion in reduced revenue from tax cuts.

Continue Reading

Accounting

CLA merges in Dembo Jones CPAs and Advisors

Published

on

CliftonLarsonAllen LLP, a Top 10 Firm, has added Dembo Jones CPAs and Advisors, a firm with offices in North Bethesda and Columbia, Maryland, expanding CLA’s presence in the U.S. Capital region, effective May 1.

Financial terms of the deal were not disclosed, but CLA earned over $2 billion in revenue in 2024, while Dembo Jones earned $24 million. CLA has nearly 9,000 people and more than 130 U.S. locations, while Dembo Jones has over 80 team members and two locations. CLA ranked No. 10 on Accounting Today‘s 2025 list of the Top 100 Firms.

The deal is part of CLA’s plan to grow by $1 billion through the addition of new partner firms over the next five years.

“This is such a great time for us to embrace Dembo Jones into the CLA family,” said CLA chief development officer Scott Engelbrecht in a statement. “At CLA, we understand that independence is key to innovation and growth. Our unique partnership model allows firms to retain local identity while accessing our global resources and our exceptional professionals across the country. This approach ensures that the firms that join us can continue to thrive in their markets while benefiting from the strength of a larger firm. Our friends at Dembo Jones talk about how their clients get all of Dembo Jones when they are working together. That is exactly how CLA operates, bringing all of CLA to our clients.”

Dembo Jones has offered accounting, auditing, tax, and consulting services to businesses, government agencies, organizations and individuals for over 70 years. 

“Joining CLA presents an incredible opportunity for both our team at Dembo Jones and the numerous clients who depend on our specialized services,” said Dembo Jones managing partner Brent Croghan in a statement. “Our shared values and mutual dedication to serving individuals, businesses, government entities and nonprofit organizations make this partnership a natural fit. With access to CLA’s extensive national footprint, we are now better equipped to provide enhanced resources to our clients.”

Last year, CLA added Axiom CPAs & Business Advisors, based in Albuquerque, New Mexico, Engine B, a London-based AI company, and Ronald Blue and Co, a firm with offices in Atlanta; Tempe, Arizona; Knoxville, Tennessee; and Santa Ana, California. 

In 2023, CLA acquired Richard, Witt & Charles in Garden City, New York; Frost & Co. in Tacoma, Washington; and Gilmore Jasion Mahler in Toledo and Findlay, Ohio. In 2022, it did a number of mergers and acquisitions, including with Hayashi Wayland in Salinas, California, Concannon Miller in Florida and Pennsylvania, and Price CPAs in Nashville, Tennessee.

Continue Reading

Trending