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AI dreams running into AI realities says Gartner survey

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AI dreams are running into AI realities as companies that have adopted the technology report uneven gains, even in areas where there is improvement, the results are less radical and dramatic than people may have initially thought. 

This is according to a recent survey from business technology consulting firm Gartner, which found teams that implement traditional AI and generative AI are not significantly more likely to report high productivity gains than teams that implement other technologies such as robotic process automation or blockchain. 

Among teams who primarily used traditional AI, 37% reported high productivity gains as a result of implementation, while gen AI-using teams fared marginally worse at 34%. In comparison, 34% of teams using other new technologies also reported high productivity gains, a level that is surprisingly not significantly different from teams using either type of AI. 

Gartner attributed this to several factors. For example, inflated expectations of AI’s capabilities lead to disillusionment. While AI can automate certain tasks and provide valuable insights, it does not automatically translate into substantial productivity improvements across the board. Additionally, measuring productivity gains can be challenging, and implementation lags often delay the realization of benefits.

Of note, though, is that these percentages are averages; some functions have actually benefited quite a lot from AI while others get very little. The biggest beneficiaries have been marketing professionals, with 59% reporting high productivity gains as a result of AI implementation, followed by supply chain specialists at 45%, and sourcing and procurement professionals at 44%. After this, those reporting high productivity gains drop dramatically: only 28% of those in manufacturing, production, quality and R&D functions report high productivity gains from AI; only 27% in the legal, risk and compliance areas; 26% in finance; and, last, IT, which only had 18% reporting high productivity gains. 

Marketing has taken well to AI, according to Gartner’s survey, because it can be used to analyze large customer datasets and pinpoint distinct segment-level buying characteristics, as well as quickly create highly targeted and personalized digital marketing content. By comparison, functions such as legal and HR teams have lots of opportunities for AI deployment, but have lagged, at least partly due to areas such as legal contract review or candidate screening processes, which require teams to invest in significant risk monitoring, governance and rework, effectively capping any time savings and productivity gains.

Similarly, while finance has a lot of opportunities for AI deployment—with most common use cases being things like intelligent process automation, error and anomaly detection, basic financial analysis and forecasting—it lags behind other functions, at least partly due to the culture of finance itself, according to Gartner. 

“Many finance leaders tend to be conservative in their AI deployment due to their high expectations for accuracy, desire to minimize data security risks, and need for auditable reporting and evidence. Coupled with AI-related data and skills gaps in finance and limited funding, most finance organizations are not yet at the point where they can roll out AI more broadly and capture big productivity gains. Only 20% of finance organizations are using AI in production, and only 6% are scaling AI to a larger group of users,” said the report. “The good news is that 66% of CFOs are more optimistic or much more optimistic about the value of AI in finance compared to a year ago.”

When it comes to the teams who do report high productivity gains because of AI, the most common positives have been significant cost savings on the enterprise level, improvements in the creation of more novel products and offerings, and significant improvements in the quality of their enterprise’s products and offerings. 

Gartner found individuals save 5.4 hours per week on average after implementing traditional AI, or 4.98 hours per week for those using generative AI. This is slightly less than what was found by a poll from business solutions provider Intapp, which said AI saves accountants about 31 hours a week; but roughly in line with the results of a Karbon survey which found AI solutions have saved accountants between 3.8 to 6.5 hours over a five-day work week. 

The Gartner poll asked what people were doing with the 5.4 hours saved per week. It found that 0.8 hours were devoted to reviewing and redoing work done by AI; 1.4 hours were devoted to taking on extra work that did not improve team outcomes; 0.8 hours were devoted to developing skills; 0.6 hours were dedicated to “reducing hours worked”; and 1.7 hours were devoted to taking on extra work that does improve team outcomes. A similar pattern emerges for the 4.98 hours saved by those who use gen AI. 

Staff inertia was named as a major factor in why AI has not been saving even more time. It noted, for instance, that 60% of finance staff have a tendency to perform manual work on processes that have been mostly or fully automated, either because they don’t trust the technology or because they have an affinity for legacy work. 

“Changes to ways of working will no doubt come with time, as workers begin to trust AI more and there is effective change management and oversight to reallocate time spend,” said the Gartner report. “Teams reporting higher productivity gains make more strategic use of this time by planning for it in advance.” 

Until that day comes, however, Gartner predicted is unlikely that we will see mass displacement of workers in the near-term future. Gartner found that, so far, the time savings from AI do not yet add up to a full-time employee’s time at the average organization. It’s likely that while AI helps an employee with singular tasks, it does not yet replace an entire employee. However, it did note that, given the uneven productivity gains from AI, this means that larger companies, departments and processes are more likely to quickly realize headcount reductions than smaller groups, making the productive reallocation of that time even more important. Overall the Gartner survey challenged widespread fears that AI is coming for people’s jobs already. 

“Anecdotal evidence abounds about AI-driven job displacement. For example, a technology CEO in a recent earnings call claimed that AI-based conversational agents enabled a 50% reduction in IT support headcount, in much the same way that word processors displaced floors’ worth of typists. To the contrary, Gartner’s AI in Finance Survey found that although 53% of surveyed finance leaders expect headcount reductions from AI, only 5% have actually made headcount reductions,” said the report. 

Leaders should instead think of AI not as a headcount reducer but as something that compresses experience in low-complexity roles and getting new workers up to speed quickly at delivering quality output. AI skills are now common among teams, but they are not a differentiating driver of productivity gains. Teams with the highest productivity gains from AI are better at reorganizing to optimize the impact of AI and taking an open and explorative approach to AI deployment. 

Gartner said that if leaders want to get the most out of AI, they need to adapt their operating model to the technology, not the other way around. Those who have seen high productivity gains adapted both internal structures as well as their team’s ways of working to take advantage of AI’s capabilities.

This includes redesigning structures and workflows to eliminate process bottlenecks and shifting time more quickly to value-added tasks. Leaders should also build AI communities that drive collaboration and knowledge sharing among users that can develop richer models than a siloed team of AI experts. Finally, they need to nurture a culture of AI acceptance through instilling an openness to learn and exploring new AI use cases without fear of AI replacing their jobs. Rather than asking, “Will AI replace us?” the mindset should change to “How can we be more effective at our jobs using AI?”

Overall, Gartner recommended that leaders set realistic expectations for productivity gains in AI investment business cases and drive manager accountability for effectively shifting their team’s time savings from AI use toward value-added activities that improve team outcomes. Beyond scaling back expectations for AI, they should also build a contingency plan for a possible increase in demand for knowledge workers. 

“Despite the excitement surrounding AI, its impact on productivity has been inconsistent, leading to what some describe as the AI productivity paradox,” said Randeep Rathindran, distinguished vice president at Gartner, speaking at its CFO & Finance Executive Conference in Sydney. “While AI has shown potential to boost productivity at the segment level, such as in call centers, broader organizational benefits have been harder to achieve. Therefore, CFOs should recalibrate expectations on how AI will truly impact worker productivity and headcount.”

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Accounting

IESBA eyes auditor independence rules for investments

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The International Ethics Standards Board for Accountants is mulling changes in its auditor independence standards for audits of collective investment schemes involving connected parties and pension funds.

The IESBA released a consultation paper Monday asking for feedback on whether revisions to the International Code of Ethics for Professional Accountants (including International Independence Standards are needed to address the independence of auditors when they carry out audits of collective investment vehicles and pension funds.

Such arrangements allow investors to pool their funds and often rely on external parties for functions typically managed internally in conventional corporate structures, IESBA noted. This structure introduces specific relationships and need to be carefully considered to safeguard against any threats to auditor independence.

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Gabriela Figueiredo Dias

Victor Machado/Bluepeach

“Investment schemes play a critical role in both the savings and retirement of ordinary citizens and in the development and growth of our economies,” said IESBA chair Gabriela Figueiredo Dias in a statement. “This underscores the high level of public interest, and therefore the fundamental role of the independent audit, in this segment of the global financial system. Through this consultation, we are inviting stakeholders to share their insights and perspectives on specific matters to ensure that our independence standards remain relevant and capable of consistent application across audits of these schemes globally.”

Some of the main areas of focus in the consultation include the definition of “related entity” in IESBA’s ethics code and its applicability to audits of investment schemes, along with the connected parties that should be considered in relation to the assessment of auditor independence with respect to the audit of an investment scheme. Another focus involves the application of the ethics code’s conceptual framework when assessing threats to independence resulting from interests, relationships or circumstances between the auditor of an investment scheme and connected parties.

IESBA is asking stakeholders such as financial industry representatives, audit firms, experts, investors, regulators and jurisdictional standard-setters to submit their comments electronically through the IESBA website by June 30, 2025. 

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Accounting

IRS cuts more jobs as union sues over Trump executive order

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The Internal Revenue Service has reportedly axed more jobs at the height of tax season, placing 50 senior IT leaders on administrative leave, on top of the thousands of jobs already cut, as the union representing Treasury Department employees filed suit over President Donald Trump’s executive order stripping the union of collective bargaining rights.

The IRS sent an email Friday evening to employees such as associate and deputy associate chief information officers, according to the Federal News Network, saying they weren’t required to report to the office and they would lose access to their offices and computers, including email. However, they would continue to receive their full salary and benefits.

“This paid administrative leave status will remain in effect until further notice,” the email said. “You will continue to receive your full salary and benefits during the entirety of this administrative leave period. You are directed not to perform any work-related tasks during this administrative leave period.”

The Trump administration has responded to a court’s order requiring it to reinstate approximately 24,000 workers across 18 federal agencies by placing most of them on paid administrative leave instead. The IRS has so far cut about 7,320 workers this way, according to The New York Times, or about 13% of its workforce, while up to 5,000 employees have accepted voluntary buyouts. Estimates of the planned cuts vary from 20% up to 50% of the IRS workforce. The IRS is also facing another budget cut of $20.2 billion under the recent deal to avert a government shutdown.

Federal workers are also facing the threat of a loss of their collective bargaining rights after Trump signed an executive order Thursday removing the requirements from employees at agencies including the Treasury Department that he deemed to have national security missions. On Monday, the National Treasury Employees Union filed a lawsuit to stop the move.

“The law plainly gives federal employees the right to bargain collectively and the shocking executive order abolishing that right for most of them, under the guise of national security, is an attempt to silence the voices of our nation’s public servants,” said NTEU national president Doreen Greenwald in a statement. “It is also a continuation of the administration’s efforts to deny the American people the vital services that these talented civil servants provide by making it easier to fire them without any pushback from their union advocates.”  

The lawsuit, filed in U.S. District Court in the District of Columbia, says the order eliminating union rights for two-thirds of the entire federal workforce is in direct conflict with the law that Congress passed specifically to facilitate and strengthen collective bargaining in the federal sector.

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Accounting

PCAOB sees improvements in largest audit firms

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The Public Company Accounting Oversight Board’s inspection staff found noticeable improvements in the deficiency rates of the six largest global auditing firms, according to a report Monday.

In 2024, the PCAOB observed a tangible decrease in Part I.A deficiency rates, on average, across all inspected firms, as well as a substantial improvement, in the aggregate, among the largest firms it inspects annually. The improvement follows increased efforts by the PCAOB to encourage firms to reverse the trend of rising deficiency rates following the pandemic. 

“We challenged the audit profession to do better for America’s investors, and these significant improvements demonstrate real progress in protecting investors,” said PCAOB chair Erica Williams in a statement. “Still, our work is far from over, and I urge the audit profession to build on this momentum.”

For all inspected firms, the aggregate Part I.A deficiency rate decreased to 39% in 2024, down from 46% in 2023. For the Big Four U.S. firms (Deloitte, EY, KPMG and PwC), which as of Dec. 31, 2024, collectively audit about 80% of the market capitalization of public companies, the aggregate Part I.A deficiency rate decreased to 20% in 2024, down from 26% in 2023.

The aggregate Part I.A deficiency rate for the six U.S. global network firms (BDO USA, Deloitte, EY, Grant Thornton, KPMG and PwC) decreased to 26% in 2024, from 34% in 2023.

Results at the eight annually inspected U.S. non-affiliated firms held steady, decreasing to 52% in the aggregate in 2024, compared to 53% in 2023 (when the eight inspected firms were Marcum, RSM US, Crowe, Withum, Moss Adams, Baker Tilly US, B F Borgers and Cohen & Company, Ltd., though BF Borgers was suspended last year and Marcum was acquired by CBIZ). While the same firms are not inspected year-to-year, the PCAOB saw improvements at the non-affiliated firms and global network triennially inspected firms. Aggregate deficiency rates at NAF triennially inspected firms decreased from 67% in 2023 to 61% in 2024, and GNF triennially inspected firms decreased from 35% in 2023 to 26% in 2024.

Williams has called on firms to improve their audit quality since she became chair of the PCAOB in 2022, and the PCAOB has been focusing on encouraging auditing firms to address their high deficiency rates coming out of the pandemic. Some of the initiatives include publishing more information, resources and tools to help firms improve their audit quality; increasing transparency; engaging regularly with audit firms; providing focused support to smaller firms; publishing implementation guidance for new PCAOB standards; prioritizing guidance and communication regarding remediation submissions for quality control deficiencies; engaging directly and regularly with U.S. audit committees; and increasing the PCAOB’s focus on the effect of firm culture on audit quality.

The PCAOB began seeing deficiency rates leveling off at the largest firms last year when it released its 2023 inspection results for them. On Monday, the PCAOB released separate inspection reports for the six largest firms. 

At BDO USA, P.C, 18 of the 30 audits reviewed in 2024 were included in Part I.A of the report due to the significance of the deficiencies identified, a 60% deficiency rate. The identified deficiencies mainly related to BDO’s testing of controls over and/or substantive testing of revenue and related accounts, goodwill and intangible assets, and business combinations. However, that represented an improvement over BDO USA’s 2023 results, when 25 of the 29 audits reviewed by the PCAOB in 2023 were included in Part I.A, an 86% Part I.A deficiency rate.

At Deloitte & Touche LLP, nine of the 63 audits reviewed by the PCAOB in 2024 were included in Part I.A of the report due to the significance of the deficiencies identified, for a 14% Part I.A deficiency rate. The identified deficiencies mainly related to Deloitte’s testing of controls over and/or substantive testing of revenue, allowance for credit losses, and leases. That too was an improvement for Deloitte, where in its 2023 report, 12 of the 56 audits reviewed by the PCAOB in 2023 were included in Part I.A of the report, translating into a 21% Part I.A audit deficiency rate.

At Ernst & Young LLP, 18 of the 64 audits reviewed by the PCAOB in 2024 were included in Part I.A of this report due to the significance of the deficiencies identified, a 28% Part I.A deficiency rate. The identified deficiencies primarily related to EY’s testing of controls over and/or substantive testing of revenue and related accounts, inventory and long-lived assets. That again was an improvement over 2023’s inspection report for EY, when 22 of the 59 audits we reviewed in 2023 are included in Part I.A, for a 37% deficiency rate.

At Grant Thornton LLP, 13 of the 27 audits reviewed by the PCAOB in 2024 were included in Part I.A of this report due to the significance of the deficiencies identified, a 48% Part IA deficiency rate. The identified deficiencies primarily related to the firm’s testing of controls over and/or substantive testing of revenue and related accounts and inventory. While a 48% deficiency rate may seem high, it was better than the 54% rate on the 2023 inspection report for GT, when 15 of the 28 audits reviewed in 2023 were included in Part I.A.

For KPMG LLP, 13 of the 64 audits reviewed in 2024 were included in Part I.A of its report due to the significance of the deficiencies identified, a 20% Part I.A deficiency rate. The identified deficiencies mainly related to the firm’s testing of controls over and/or substantive testing of revenue and related accounts and allowance for credit losses. That too was an improvement over the 15 of 58 audits reviewed in 2023 that were included in Part I.A of the 2023 report on KPMG, a 26% Part I.A deficiency rate.

For PricewaterhouseCoopers LLP, 10 of the 64 audits reviewed by the PCAOB in 2024 were included in Part I.A of the report due to the significance of the deficiencies identified, a 16% Part I.A deficiency rate. The identified deficiencies primarily related to the firm’s testing of controls over and/or substantive testing of revenue and related accounts and the allowance for credit losses. That was comparable to the 2023 report for PwC, when 10 of the 57 audits reviewed by the PCAOB in 2023 were included in Part I.A of the report, an 18% Part I.A deficiency rate.

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