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Taxpayers want Direct File, but relatively few have used it

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The Internal Revenue Service’s Direct File free tax prep program is attracting interest this tax season, according to a new report, but lack of familiarity and budget cuts at the IRS may doom it for next tax season.

For the report, released Wednesday by the Tax Policy Center at the Urban Institute and the Brookings Institution, researchers examined December 2024 data from Urban’s Wellbeing and Basic Needs Survey. They found that among those who filed a tax return last year, 73% reported they would be somewhat or very interested in using Direct File if they had access to it. 

Interest in Direct File was high both among those who had paid to file their taxes (69%) and those who filed their taxes for free (85%) in 2024. But around two-thirds of tax filers (68%) also agreed with the statement that they do not know enough about Direct File to feel comfortable using it, and 88 percent agreed with the statement that their most-recent filing method met their needs.

U.S. taxpayers who expressed interest in Direct File prioritize ease of use and cost when choosing how to file their tax returns. Those not interested in using Direct File were more likely to prioritize accuracy, including a reduced chance of being audited, followed by ease of use.

The Direct File program may be on the chopping block, however. The Elon Musk-led Department of Government Efficiency reportedly eliminated the 90 employees of the so-called 18F digital services team that helped develop the Direct File program, according to Reuters. A separate report released earlier this week by the Treasury Inspector General for Tax Administration found that IRS claims regarding the Direct File pilot program last tax season omitted more than a third of costs. TIGTA found that the $24.6 million the IRS reported as the cost to develop and operate the Direct File Pilot didn’t include all the costs incurred by the government. The IRS’s reported totals did not include an estimated $8.8 million for costs incurred by the Office of Management and Budget for employees detailed to the IRS to help develop and pilot Direct File and costs incurred to create or leverage existing accounts through the IRS’s Credential Service Provider. The IRS also did not include all the costs of IRS employees from other functions who collaborated to support Direct File. 

During the pilot, 423,450 taxpayers created or signed in to a Direct File account. However, only about one-third of these taxpayers (140,803 taxpayers) submitted a tax return that was accepted by the system through Direct File. The pilot program was available in 12 states last year and expanded to 25 this year. An estimated 30 million taxpayers across those 25 states can use Direct File in the ongoing 2025 tax filing season.

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Accounting

On the move: HCVT hired CAS co-leader

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Grant Thornton names new CFO; CTCPA installs board of directors; and more news from across the profession.

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Tech news: Karbon Practice Management evolves into Practice Intelligence

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Automation platform Quadient announced the acquisition of Serensia, a French electronic invoicing platform provider accredited by the French government as a Partner Dematerialization Platform (PDP). With ownership of a Peppol access point—a secure gateway for document exchange—Quadient can now offer a compliant, end-to-end e-invoicing solution to the millions of companies across Europe that will be required to transition to electronic invoicing under upcoming regulatory mandates. … Accounting solutions provider Sage announced a partnership with CPA.com which licenses select AICPA resources to train Sage Copilot, its generative AI assistant designed to support accountants and finance teams with authoritative, context-aware guidance. The announcement was made at Sage Future, the company’s flagship global customer event, held this week in Atlanta. … Small business accounting platform Xero announced that users who have an account with payments company Stripe can now use Tap To Pay on iPhone, enabling Xero customers in the US with a Stripe account to seamlessly and securely accept in-person contactless payments with their iPhone and the Xero Accounting app — no additional hardware or payment terminal needed. Tap to Pay on iPhone enables businesses to accept all forms of contactless payments, including contactless credit and debit cards, Apple Pay, and other digital wallets. … Trust and security compliance automation solutions provider Scytale announced the acquisition of AudITech, a provider of Sarbanes Oxley (SOX) IT General Controls (ITGC) automation solutions, which integrates with a company’s IT General Control system and audits all controls and populations daily. This acquisition will enable Scytale to offer security, privacy, and AI compliance automation for standards like SOC 2, ISO 27001, and now SOX ITGC in one platform. … Business aviation solutions provider MySky is acquiring the State Tax Guide from Jet Support Services Inc (JSSI), significantly expanding the capabilities of its MySky Tax solution. This acquisition offers users comprehensive, accurate, and up-to-date U.S. state aviation tax information, which will soon be seamlessly embedded within the platform. … Accounting firm-focused payments solutions provider CPACharge announced a new partnership with SafeSend, part of Thomson Reuters. This new partnership will make it easier for tax and accounting firms to get paid as clients receive their tax returns, as well as allows firms to embed CPACharge directly into the workflow for SafeSend One, SafeSend’s flagship product.

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Trump said to be open to lowering SALT cap in GOP tax bill

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President Donald Trump told Senate Republicans he is open to a state and local tax deduction cap lower than the $40,000 in the House-passed version of his giant tax bill, a person familiar with the matter said. 

Trump signaled his position in a meeting with Senate Finance Committee Republicans on Wednesday, and the comments added momentum to Senate GOP efforts to enact a lower SALT cap. 

That push has led to resistance from the House, with Speaker Mike Johnson telling Bloomberg TV Thursday he is fighting to keep the $40,000 cap as it is. 

After the White House meeting Wednesday, Senate Finance Committee Chair Mike Crapo lamented about the cost of the House bill’s SALT cap. 

“There’s not a single Republican senator from New York, New Jersey or California, so there’s not a strong sentiment in the Republican conference to do $350 billion for states that the other states subsidize,” Crapo told reporters.   

Crapo’s top priority for the Senate tax bill is extending a bevy of temporary business tax breaks in the House bill that would expire after 2029, including enhanced interest expensing and deductions on research, development and equipment. Crapo is looking to trim other aspects of the House bill in order to offset the added cost of making those breaks permanent. 

He said that a decision had not yet been made on whether to lower the SALT cap or to what level. Under current law, individuals and couples can deduct $10,000 in state and local taxes if they itemize on their tax returns. 

Johnson said that the higher cap is crucial for the House to be able to pass the final version of the tax bill when it is sent back from the Senate later in the summer. He said he has made that clear to the Senate GOP.

“I told my friends I am crossing the Grand Canyon on a piece of dental floss,” he said.

The Washington Post first reported Trump’s openness to a smaller cap. 

“The White House is working closely with leaders in Congress to ensure that this landmark legislation gets over the finish line,” said spokesperson Kush Desai.

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