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Social Security updates anti-fraud measures for benefit claims

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A sign for the U.S. Social Security Administration is seen outside its headquarters in Woodlawn, Md., on Thursday, March 20, 2025.

Tom Williams | Cq-roll Call, Inc. | Getty Images

New anti-fraud protections are slated to go into effect on Monday at the Social Security Administration.

Ahead of the new policy, an agency spokesperson confirmed on Wednesday that all claim types can still be completed over the telephone, including retirement, survivor and spousal or children’s benefits. Previously, the SSA said those applicants would need to visit an agency office in person for identity proofing.

Individuals making other benefit claims — including for Social Security disability insurance, Medicare and Supplemental Security Income — can also complete their claims entirely over the telephone, which is in line with the agency’s previous guidance, according to the spokesperson.

The Social Security Administration’s update did not mention changes to direct deposit information, which it had previously said would now require in-office visits.

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The agency’s new anti-fraud efforts come as new leadership under the Trump administration’s so-called Department of Government Efficiency is broadly seeking to curb waste, fraud and abuse across federal government agencies.

The SSA is implementing the new anti-fraud procedures, including stricter identity verification, as the agency faces website outages and long wait times on its 800 number, potentially forcing more people to visit offices for assistance.

Social Security experts and advocates have raised concerns that the new policies may make accessing benefits more difficult for vulnerable populations, particularly seniors and people with disabilities.

However, the Social Security Administration’s update is a positive development, said Bill Sweeney, senior vice president of government affairs at AARP. He did add that it would be more ideal if the policy and timeline were reconsidered for better outcomes.

“This seems like a pretty good and encouraging signal that they’re listening to folks, that they’re that they’re open to pivoting and reconsidering how to roll these things out and looking at new ideas for how to implement it,” Sweeney said.

Some beneficiaries will still need to visit offices

What you need to know about Social Security

Online applications may be difficult for many seniors and individuals with disabilities, who may lack access to the necessary resources or know how to navigate the processes, according to the Center on Budget and Policy Priorities, a nonpartisan research and policy institute.

More than 10% of seniors in 35 states would need to travel more than 45 miles to get to the closest Social Security office, according to a new analysis from the Center on Budget and Policy Priorities.

About 6 million seniors don’t drive, while almost 8 million older Americans have a medical condition or disability that makes it difficult for them to travel, according to the research from Center on Budget and Policy Priorities.

Many beneficiaries already face obstacles getting through to the Social Security’s phone lines to make an in-person appointment and then need to drive to a field office, said Kathleen Romig, director of Social Security and disability policy at the Center on Budget and Policy Priorities. Generally, individuals need to call for an appointment, though the agency does urge beneficiaries to first try seeking help online.

‘Fear and concern among many older Americans’

Both experts and advocates take issue with the tight timeline under which the policy changes are being implemented.

“If you’re asking seniors and other SSA customers to do something different, you need to provide enough time for them to understand what it is they need to do,” Romig said.

The AARP sent a letter on Monday to Social Security Administration acting commissioner Lee Dudek urging the agency to “halt changes to phone services,” which will “only exacerbate the ongoing customer service crisis,” wrote Nancy LeaMond, chief advocacy and engagement officer.

Instead, the new policy changes should be done more deliberately, with public input, a clear communication strategy and reasonable timeline, the AARP explained in the letter.

The changes set to go into effect on Monday come as Social Security’s website has recently repeatedly crashed, phone service hold times have increased and in some cases disconnected callers, while field offices also have long in-person waits, LeaMond said in the letter.

“This chaotic environment is fueling fear and concern among many older Americans,” LeaMond wrote.

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Personal Finance

How a trade war could impact the price of clothing

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Women shop for clothing from a Gap outlet store in Los Angeles, California on April 10, 2025. 

Frederic J. Brown | Afp | Getty Images

Few consumer products are immune from the impact of new tariffs on goods imported into the United States, but apparel may be among the hardest hit.

A trade war could significantly raise the price of clothing for consumers. Since a large portion of U.S. clothing and shoes are imported, tariffs on those goods would increase the cost for both the importers and, ultimately, the consumer, experts say.

“The 2025 tariffs disproportionately affect clothing and textiles, with consumers facing 64% higher apparel prices in the short-run,” according to forecasts by the Yale University Budget Lab. “Apparel prices will stay 27% higher in the long-run.”

For now, the Trump Administration has opted for a universal tariff rate of 10%. Earlier this month, the White House imposed 145% tariffs on products from China. President Donald Trump recently granted exclusions from steep tariffs on smartphones, computers and some other electronics imported largely from China.

“We are concerned about the escalating trade war with China. Ultimately no one wins,” said Julia Hughes president of the United States Fashion Industry Association.

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“This policy continues to subject U.S. imports of our industry’s largest trading partner to an unsustainable tax,” Steve Lamar, the American Apparel & Footwear Association’s president and CEO, said in a prepared statement. 

Tariffs, particularly on clothing and materials, which are not made at scale in the U.S., will lead to higher prices for consumers and will only fuel inflation, according to the American Apparel & Footwear Association.

The U.S. receives 97% percent of clothing and shoes from other countries, but primarily China and Vietnam, a 2024 report by the American Apparel & Footwear Association found.

Tariffs ‘will be passed along to the consumer’

“Tariffs are a tax paid by the U.S. importer that will be passed along to the end consumer. Tariffs will not be paid by foreign countries or suppliers,” the National Retail Federation’s executive vice president of government relations David French said in a statement.

As part of the new high tariffs on China, Trump also revoked a popular tax loophole known as de minimis. The exemption allowed many e-commerce companies to send goods worth less than $800 into the U.S. duty-free. The loophole also allowed American shoppers to buy low-cost goods directly from retailers in China and Hong Kong.

Some popular clothing brands, like Shein and Temu imported from China, could face an immediate impact and will likely funnel those extra costs to customers in the way of higher prices, which would hit low- and middle-class Americans particularly hard.

How consumers plan to cushion the blow

Three-quarters of consumers said they’re already engaging in “trade-down” behavior when purchasing clothing and footwear, according to recent research by Empower.

In the years since high inflation made clothing more expensive, a shift was already starting.

Shoppers downgraded to more affordable second-hand merchandise and embraced buying “dupes” — short for duplicates.

“If you can’t afford Louis Vuitton, you are going to buy Coach. If you can’t afford Coach, you are going to buy the knock off,” said Shawn Grain Carter, an associate professor at the Fashion Institute of Technology, part of the State University of New York.

Historically, trade restrictions drive up the cost of authentic goods, creating the perfect conditions for counterfeiters to flood the market with cheaper, harder-to-detect fakes, according to Vidyuth Srinivasan, co-founder and CEO of Entrupy, an authentication service.

With Trump’s recent executive order eliminating duty-free de minimis treatment for low-value imports, the flow of counterfeit goods will also be more expensive and logistically challenging, Srinivasan explained.

However, “counterfeiters are incredibly agile,” he said. “When one route is blocked, they’ll adapt, seeking alternative distribution channels to continue flooding the market with fakes.”

Alternatively, “there might be a little more of a lean into the second-hand market because it just seems more affordable,” Srinivasan said. 

Value, quality and style and not obsolesce of clothing wins, says Mickey Drexler

Faced with higher costs, 67% of consumers plan to change their shopping habits, according to another recent report by Bid-on-Equipment. Among the top strategies, 46% say they will shop at thrift or second-hand stores. Other ways to save include comparison shopping or buying fewer imported goods. The survey polled more than 1,000 adults in January.

In another survey by shopping app Smarty, 50% of respondents said they’re more likely to consider secondhand goods or local alternatives because of tariff-induced price hikes.

“Tariffs are already prompting my customers to even more actively seek alternatives when it comes to luxury designer goods,” said Christos Garkinos, the CEO and founder of online reseller Covet By Christos.

“On the one hand, customers who are looking to make some extra money in this volatile economy are considering selling off parts of their designer collections,” Garkinos said.

“On the flip side, so many of my existing customers are doubling down on resale,” he said, “because they know that there is no tariff to pay and they can still get their hands on luxury goods without paying that extra premium right now.”

The U.S. resale market is experiencing significant growth, with projections indicating it will continue to expand rapidly over the next few years. This growth is being driven by factors like rising consumer preference for second-hand options, especially among younger generations, and the increasing adoption of online resale platforms, experts say.

Re-commerce — which encompasses the buying and selling of pre-owned, refurbished or secondhand goods  — is projected to increase 55%, reaching $291.6 billion by 2029. That would outpace the overall retail market, with resale potentially accounting for 8% of total retail by 2029, according to a 2024 report by OfferUp, an online marketplace for buying and selling new and used items.

Still, there aren’t enough second-hand products to satisfy consumer demand, Hughes said. “The quantities aren’t there.”

For now, the apparel industry must wait and see what will happen with potential trade agreements going forward, just as back-to-school inventory — one of the most important shopping seasons of the year — is set to start shipping, Hughes said.

“The chaos is still rippling through,” she added. “This is a real time of uncertainty.”

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The first quarter estimated tax deadline for 2025 is April 15

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Georgijevic | E+ | Getty Images

If you’re scrambling to file your taxes, you could miss another key due date on April 15: the first-quarter estimated tax deadline for 2025. 

Typically, quarterly payments apply to income without tax withholdings, such as self-employment earnings, rental income, interest, dividends or gig economy work. Similarly, retirees and investors “frequently need to make these payments,” the IRS said in a news release last week. 

The first quarter deadline for 2025 “could be a surprise” if you’re newly self-employed or recently started contract work, said Misty Erickson, tax content manager at the National Association of Tax Professionals. 

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Those individuals could experience “sticker shock” when it’s time to file 2025 taxes or be subject to future penalties, Erickson said.

Generally, you must make quarterly payments if you expect to owe at least $1,000 for the current tax year, according to the IRS.

The April 15 deadline applies to earnings from Jan. 1 through March 31. The other 2025 quarterly due dates are June 16, Sept. 15 and Jan. 15, 2026.

If you skip one of the payments, you could trigger an interest-based penalty calculated with the current interest rate. The fee compounds daily.

Follow the ‘safe harbor’ guidelines

Generally, you can avoid IRS penalties by following the “safe harbor” guidelines, certified public accountant Brian Long, senior tax advisor at Wealth Enhancement in Minneapolis, previously told CNBC

To satisfy the safe harbor rule, you must pay at least 90% of your 2025 tax liability or 100% of your 2024 taxes, whichever is smaller.

The threshold jumps to 110% if your 2024 adjusted gross income was $150,000 or more, which you can find on line 11 of Form 1040 from your 2024 tax return.

However, the safe harbor only protects an individual from an IRS underpayment penalty. If you don’t pay enough, you could still owe a balance for 2025, experts say.

Tax Tip: IRA Deadline

Where to pay your quarterly taxes 

There are “several options” for estimated tax payments, according to the IRS.

You can pay by mail, online via IRS Direct Pay or the Treasury Department’s Electronic Federal Tax Payment System. You can also use a debit card, credit card or digital wallet.  

Your IRS online account “streamlines the payment process” because you can monitor pending transactions, see history and other key tax filing information, according to the agency.

The online account makes it easier to correct mistakes “sooner rather than later,” Erickson said. “I have heard stories of payments being misapplied, so this is a way to double-check.” 

If you mail the payment, experts recommend sending it via certified mail with a return receipt for proof.

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Senators press Social Security on ‘dangerous’ reported employee cuts

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A Social Security Administration office in Washington, D.C., on March 26. The Department of Government Efficiency (DOGE) is reportedly aiming to reform and downsize the agency.

Saul Loeb | Afp | Getty Images

Several Democratic senators are demanding answers from the Social Security Administration following reports that the agency may make staff cuts to a significant department within the agency.

The Social Security Administration is reportedly considering significant workforce reductions, including a potential 50% cut in the Office of the Chief Investment Officer. The department, otherwise known as OCIO, is responsible for protecting sensitive data, maintaining benefit claims processing systems and managing the agency’s website and online portal.

The prospective cuts come as the SSA has already had “ongoing issues” with its website, Sens. Elizabeth Warren, D-Mass., Kirsten Gillibrand, D-N.Y., and Ron Wyden, D-Ore., wrote in a letter dated April 13 to Social Security Administration acting commissioner Leland Dudek.

“We are concerned these cuts will lead to further website and benefit disruptions, preventing tens of millions of Americans from accessing their hard-earned Social Security and Supplemental Security Income benefits,” the senators wrote.

Neither the White House nor the Social Security Administration responded to CNBC’s request for comment regarding the reported OCIO cuts.

Sen. Elizabeth Warren, D-Mass., walks with Sen. Ron Wyden, D-Ore., following a press conference with Senate Democrats on Social Security at the U.S. Capitol on April 1 in Washington, D.C. 

Win Mcnamee | Getty Images News | Getty Images

The Social Security Administration website has crashed repeatedly and suffered outages, the senators wrote. The lawmakers previously wrote a letter to the agency asking about a March 31 issue that prompted some beneficiaries to receive messages they are “not receiving payments” and see their account histories disappear.

In addition, the agency’s field offices are also experiencing glitches that impact their ability to serve the public, according to the senators.

The cuts to OCIO would be “intentional – and dangerous,” the lawmakers wrote. The OCIO staff know the agency’s programming language and can keep its systems running, the senators said.

President Donald Trump on March 27 signed an executive order ending collective bargaining for many federal workers. Because OCIO employees are represented by a union, that would affect them. The executive order makes it easier to replace existing employees with complacent personnel from the so-called Department of Government Efficiency, according to the senators.

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The Social Security Administration was already at a 50-year staffing low when the Trump administration took office, the lawmakers note. Since then, the agency has announced plans to cut its force by more than 12%.

“We ask that you immediately cease all OCIO firings and act swiftly to restore SSA system and website functionality to prevent any further disruption of Social Security beneficiaries’ access to their account information and benefits,” the senators wrote.

The letter follows an April 10 letter sent by 21 senators, led by Sens. Gillibrand and Wyden, demanding the Trump administration stop attacks on the agency, following plans for staffing cuts, field office closures and reduced phone services.

Democratic senators have also launched a “war room” to work to fight the changes that are happening at the Social Security Administration. As part of that initiative, the leaders are planning to propose legislation that would provide an emergency $200 per month boost to benefits through the end of the year, according to a source familiar with the situation.

How cutting federal workers impacts government bloat

Last week, it was reported that the Social Security Administration would no longer use press releases and “dear colleague” letters to advocacy groups and third-parties to communicate with the public, and instead shift its communications exclusively to Elon Musk’s social media platform X. The report also suggested the Social Security Administration plans to reduce its regional workforce by approximately 87%.

White House spokesperson Elizabeth Huston said via email that that report is “misleading.”

“The Social Security Administration is actively communicating with beneficiaries and stakeholders. There has not been a reduction in workforce,” Huston said.

Staff from regional offices are being reassigned to front-line help, Huston said, to “improve the delivery of services” and allocate “finite resources where they are most needed.”

“President Trump will continue to always protect Social Security,” Huston said.

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