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Technological transformation in accounting: Be mindful, purposeful, and flexible

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Thirty-nine percent — that’s how much more revenue per employee firms that are “early adopters” of technology make. 

That number, from a recent RightWorks survey, surprised even me. But it makes sense. The accountant shortage is taking a toll on the millions of small businesses in the United States. Anything that makes firms more efficient in providing service will automatically increase revenue potential, especially if that practice is also optimizing its billing structure. 

The information age, beginning all the way back in the 1980s, created opportunities for businesses of all kinds, including accounting firms, to be more efficient and streamline their processes. But firms didn’t modernize in one fell swoop. In fact, “going paperless” is a discussion some firms are still having. Technological transformation is an ongoing process, and firms need to adapt at a pace that makes sense for them and their clients.

For instance, cloud technology is a given today. Having all your information in one, secure, accessible place is beneficial to staff and clients. Firms report that security is a top concern and reason for hesitation on full cloud adoption, but firms that have completed migrations into a completely integrated cloud system typically report that security (and accessibility) are the top benefits.

When creating a strategy for technological transformation at your firm, remember that advancements in technology are so rapid and fast-moving that concerns from a decade ago may not be relevant today. Of course, security should always be top of mind, and cyber insurance is something to consider. The AICPA offers the AICPA Professional Liability Policy, and there are many other third-party organizations that provide this type of coverage. But also important to remember is that what used to be true, often is not anymore.

For example, firms used to consider the best-of-breed pieces of technology for each need: the best portal technology to speak to clients; the best tax software; the best data analytics tool. Then, as software companies began to offer suites of technology that provided everything a firm would need, where all the pieces talked to each other, that became the norm. Now things are shifting back a bit — it’s possible now to find the best of breed in technology and use third-party APIs to connect those pieces seamlessly. The bottom line is, when creating your technology strategy, think flexibly. Technology changes so quickly that you want to be able to adapt with it — but not so impulsively that you’re changing your stack every year. 

I do see a shift away from platform-based shops — i.e., firms that use primarily one technology provider for their technology stack. It’s an exciting time. Much more is possible these days with API connectors and the right staff to manage the technology (more firms are hiring non-CPA IT staff for this or outsourcing the job during adoption). But at the same time, as always, firms should be careful and deliberate in their technology stack planning.

2024 AI

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Artificial intelligence is on the rise. While AI is just automatically embedded in more and more software, some firms also adopt simple tools, such as AI-driven chatbots to perform preliminary conversations with prospective clients through their websites. But clients don’t love them. A recent Harvard Business Review study found that 66% of customers using chatbots (in the telecommunications industry) rated the experience a 1 out of 5. Clients don’t like feeling like they’re speaking with a robot, and AI chatbots aren’t developed enough as yet to give nuanced information or answer complex questions. This is fine if all you require from your chatbot is simple, entry-level conversation, but keep in mind that technology isn’t serving you if the client isn’t happy.

AI is embedded in all kinds of software today, non-client facing and otherwise. But the point is, it’s important to be careful and not rush into adopting technology simply because it’s new and attractive. Yes, early adopters of technology broadly see a lot of benefit — but it behooves small and midsized firms to make a comprehensive plan, consult with experts, and be mindful and purposeful when building their technology stack. Especially because technology is a significant investment.

Think about what drives your firm. Is it primarily tax services? Great — you need a tax platform, and a compliance platform that makes sense. Then think about what supplemental services support what drives your firm. Maybe you’d like to add a piece of technology to provide tax strategy help to clients. Then you want to ask, “How do I layer this into my tech stack?” Decide as a firm what services you are in, what you are offering, and how to deliver these in the best way. And then to tie it all together — what is your internal process of communications to make sure you’re not missing anything?

Finally, remember that you don’t have to do it all on your own. Firms can hire temporary staff to help them through their technology transformation process, or outsource their IT and technological needs to companies that provide such services such as TechGuru or ImagineIT. As you go through this process, do it mindfully, purposefully, and with the ability to be flexible as technological advancement continues to progress.

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Accounting

Tax Fraud Blotter: Crooks R Us

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The shadow knows; body of evidence; make a Note of it; and other highlights of recent tax cases.

Newark, New Jersey: Thomas Nicholas Salzano, a.k.a. Nicholas Salzano, of Secaucus, New Jersey, the shadow CEO of National Realty Investment Advisors, has been sentenced to 12 years in prison for orchestrating a $658 million Ponzi scheme and conspiring to evade millions in taxes.

Salzano previously pleaded guilty to securities fraud, conspiracy to commit wire fraud and conspiracy to defraud the U.S., admitting that he made numerous misrepresentations to investors while he secretly ran National Realty. From February 2018 through January 2022, Salzano and others defrauded investors and potential investors of NRIA Partners Portfolio Fund I, a real estate fund operated by National Realty, of $650 million.

Salzano and his conspirators executed their scheme through an aggressive multiyear, nationwide marketing campaign that involved thousands of emails to investors, advertisements, and meetings and presentations to investors. Salzano led and directed the marketing campaign that was intended to mislead investors into believing that NRIA generated significant profits. It in fact generated little to no profits and operated as a Ponzi scheme.

Salzano stole millions of dollars of investor money to support his lavish lifestyle, including expensive dinners, extravagant birthday parties, and payments to family and associates who did not work at NRIA. He also orchestrated a separate, related conspiracy to avoid paying taxes on his stolen funds.

He was also sentenced to three years of supervised release and agreed to a forfeiture money judgment of $8.52 million, full restitution of $507.4 million to the victims of his offenses and $6.46 million to the IRS.

Marina del Rey, California: Tax preparer Lidiya Gessese has been sentenced to 41 months in prison for preparing and filing false returns for her clients and for not reporting her income.

Gessese owned and operated Tax We R/Tax R Us and Insurance Services from 2013 through 2019 and charged clients $300 to $800. Gessese would then prepare returns that included claims to deductions and credits she knew her clients were not entitled to, including falsely claiming dependents, earned income credits, the American Opportunity Credit, Child Tax Credits, business deductions, education expenses or unreimbursed employee business expenses. The illegitimate claims led to some $1,135,554.64 issued by the IRS for 2010 through 2018.

She failed to report, or underreported, her own income for 2010 through 2018, some of which included improperly diverted funds from clients’ inflated or fraudulent refunds, causing a tax loss of $488,276.

Gessese, who pleaded guilty in April, was also ordered to pay $1,096,034.01 to the IRS and $53,526.95 to her other victims.

Fullerton, California: In Chun Jung of Anaheim, California, owner of an auto repair business, has pleaded guilty to filing false returns for 2015 to 2022, underreporting his income by at least $1,184,914.

He owned and operated JY JBMT INC., d.b.a. JY Auto Body, which was registered as a subchapter S corp. Jung was the 100% shareholder.

Jung accepted check payments from customers that he and his co-schemers then cashed at multiple area check cashing services; the cashed checks totaled some $1,157,462. Jung withheld the business receipts and income from his tax preparer and omitted them on his returns.

He will pay $300,145 in taxes due to the IRS and faces a $250,000 penalty and up to three years in prison. Sentencing is Jan. 31.

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Tucson, Arizona: Tax preparer Nour Abubakr Nour, 34, has been sentenced to 30 months in prison.

Nour, who pleaded guilty a year ago, operated the tax prep business Skyman Tax and for tax years 2016 through 2018 prepared and filed at least 27 false individual federal income tax returns for clients.

These returns included falsely claimed business income that inflated refunds so that he could pay himself large prep fees. Nour’s clients had no knowledge that he was filing false tax returns under their names.

Nour was also ordered to pay $150,154 in restitution to the United States for the false tax refunds.

Farmington, Connecticut: Tax preparer Mark Legowski, 60, has been sentenced to eight months in prison, to be followed by a year of supervised release, for filing false returns.

From January 2015 through December 2017, Legowski was a self-employed accountant and tax preparer doing business as Legowski & Co. Inc. He prepared income tax returns for some 400 to 500 individual clients and some 50 to 60 businesses.

To reduce his personal income tax liability for 2015 through 2017, Legowski underreported his practice’s gross receipts by excluding some client payment checks. He then filed false personal income tax returns that failed to report more than $1.4 million in business income, which resulted in a loss to the IRS of $499,289.

Legowski, who pleaded guilty earlier this year, has paid the IRS that amount in back taxes but must still pay penalties and interest. He has also been ordered to pay a $10,000 fine.

Wheeling, West Virginia: Dr. Nitesh Ratnakar, 48, has been convicted of failing to pay nearly $2.5 million in payroll taxes.

Ratnakar, who was found guilty of 41 counts of tax fraud, owned and operated a gastroenterology practice and a medical equipment manufacturer in Elkins, West Virginia. He withheld payroll taxes from employees’ paychecks and failed to make $2,419,560 in required payments to the IRS. Ratnakar also filed false tax returns in 2020, 2021 and 2022.

He faces up to five years in prison for each of the first 38 tax fraud counts and up to three years for the remaining counts.

Orlando, Florida: Two men have been sentenced for their involvement in the “Note Program,” a tax fraud.

Jasen Harvey, of Tampa, Florida, was sentenced to four years in prison and Christopher Johnson, of Orlando, was sentenced to 37 months for conspiring to defraud the U.S.

From 2015 to 2018, they promoted a scheme in which Harvey and others prepared returns for clients that claimed that large, nonexistent income tax withholdings had been paid to the IRS and sought large refunds based on those purported withholdings. The conspirators charged fees and required the clients to pay a share of the fraudulently obtained refunds to them.

Overall, the defendants claimed more than $3 million in fraudulent refunds on clients’ returns, of which the IRS paid about $1.5 million.

Both were also ordered to serve three years of supervised release. Johnson was also ordered to pay $864,117.42 in restitution to the United States; Harvey was ordered to pay $785,858.42 in restitution. Co-defendant Arthur Grimes will be sentenced on Jan. 13.

Ft. Lauderdale, Florida: Tax preparer Jean Volvick Moise, 39, has been sentenced to three years in prison for filing false income tax returns.

Moise prepared false returns for clients to inflate refunds. He prepared returns which included, among other things, false dependents, false 1099 withholdings, false educational credits and false Schedule C expenses, often for businesses which did not exist. Moise’s fee was larger than the typical one charged by a tax preparer.

Moise filed hundreds of false returns that caused the IRS to issue more than $574,000 in fraudulent refunds.

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Accounting

Accounting in 2025: The year ahead in numbers

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With 2025 almost upon us, it’s worth thinking about what the new year will bring, and what accounting firms expect their next 12 months to look like.

With that in mind, Accounting Today conducted its annual Year Ahead survey in the late fall to find out firms’ expectations for 2025, including their growth expectations, their hiring plans, their growth expectations, how they think tax season will play out and much more. The overall theme: Thing are going well, but there are elements of friction holding them back, particularly when it comes to moving to more of a focus on advisory services.

You can see the full report here; a selection of key data points are presented below.

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Accounting

On the move: Withum marks over a decade of Withum Week of Caring

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Citrin Cooperman appoints CIO; PKF O’Connor Davies opens new Fort Lauderdale office; and more news from across the profession.

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