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IRS updates modernization plans | Accounting Today

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The Internal Revenue Service released an update Thursday of its Strategic Operating Plan, with improvements planned in services and technology for both taxpayers and tax professionals, as the Treasury and the IRS also released a report on how much they’ve accomplished on the plan over the past year.

The latest Strategic Operating Plan updates the initial SOP released last April and focuses on five key objectives: 

  • Objective 1. Dramatically improve services to help taxpayers meet their obligations and receive the tax incentives for which they are eligible.
  • Objective 2. Quickly resolve taxpayer issues when they arise.
  • Objective 3. Focus expanded enforcement on taxpayers with complex tax filings and high-dollar noncompliance to address the tax gap.
  • Objective 4. Deliver cutting-edge technology, data and analytics to operate more effectively.
  • Objective 5. Attract, retain and empower a highly skilled, diverse workforce and develop a culture that is better equipped to deliver results for taxpayers. 

“These efforts will continue to accelerate as we get deeper into the strategic operating plan and as we continue the work made possible by Inflation Reduction Act funding,” said IRS Commissioner Danny Werfel during a press conference Thursday. “By many measures we have seen an incredible amount of progress since we received this funding less than two years ago.”

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IRS Commissioner Danny Werfel speaking at American University’s Kogod School of Business

He noted that IRS employees have dramatically improved service over the past two years, especially compared to the initial years of the pandemic. “Across the IRS, we’ve made fundamental changes that have improved taxpayer services, brought new fairness to compliance efforts, launched important upgrades to our technology, and made improvements that have made the IRS a more attractive place for people to work,” said Werfel. “We are making a difference to taxpayers and the nation.”

Accounting Today asked Werfel about the improvements planned for tax professionals in the Practitioner Priority Service and other areas at the IRS.

“We have made a lot of progress, but there’s a lot more work to do,” Werfel responded. “For example, we had a tremendously positive performance on our 1040 line, our 1-800 line for 1040 filers, one of the best years we’ve ever had in terms of nearly a 90% level of service and three-minute wait times. More than 85% of every phone call the IRS receives goes through that line. But in the remaining 15%, there’s work to do to improve our performance on those phone lines, and one of them is the tax professional line. We have put in a set of initiatives that are in the updated SOP. A lot of those initiatives, including to improve our performance on the phone line, involve building out a better taxpayer [and] professional online account. Our vision for modernizing the IRS is that everyone who needs to work with the IRS can do so completely digitally if they choose. We want to get there. That means that we have to get our Individual Online Account, our Business Online Account and our Tax Professional Online Account to have all the functionality. That means that they don’t need to call us or go to a walk-in center if they don’t want to. They can do it all digitally. And so you’ll see in the report a variety of different expansion of capabilities on our Tax Professional Online Account. What that will do is it means that people will need to call us less, so that will help reduce demand on the phone line and help us perform. But also we will have happier tax pros, because they’ll have technology at their fingertips that allows them to be more efficient in getting their job done.”

The report notes that the IRS’s 2024 priority efforts include expanding the capabilities of the Tax Professional Online Account so individual tax professionals can initiate Power of Attorney and Tax Information Authorization requests for business clients; view the balance due for authorized clients; view payment activity pending, scheduled and post payment; and make payments on behalf of individual clients. 

The 2025 priority efforts for the Tax Pro Online Account will continue to expand such capabilities, by linking to a business Centralized Authorization File, enabling tax professionals to access their clients’ data and take action on behalf of a client; initiate a POA or TIA for individual clients; enable authorized tax professionals to make payments on behalf of a sole proprietor; enable authorized tax professionals to make and modify payments on behalf of individual clients; provide status updates (such as changes in refund status); and make payments and set up payment plans on behalf of their clients.

The report also points out that in January 2024, the IRS launched a new annual Tax Professional Awareness initiative to educate tax professionals on refundable credit eligibility requirements and inform them of their due diligence requirements to help taxpayers receive credits.

Key areas of focus for the IRS overall through 2025 include: 

  • Enhancing live assistance through improved efficiency in call centers, reduced backlog of paper returns and continued expanded staffing levels at Taxpayer Assistance Centers and “Pop-up Live Assistance Centers” in rural and other areas, while working to ensure taxpayers are aware of all available credits and benefits.
  • Expanding online services by expanding the features available in online accounts, including digital copies of notices, status updates, secure two-way messaging and expanded payment options.
  • Accelerating digitalization by providing up to 150 non-tax forms in digital mobile-friendly formats in addition to the 20 delivered in fiscal year 2024 as well as scanning at the point of entry virtually all paper-filed tax and information returns.
  • Simplifying notices by redesigning up to 200 notices, capturing 90% of all notice volume for individual taxpayers and initiating business process changes necessary to flexibly generate notices and reduce taxpayer burden.
  • Disrupting tax scams and schemes by coordinating with partners to identify scams and victims and improving victim assistance.
  • Modernizing foundational technology and aged programming from the point of intake of tax returns and information systems. Data security will be integrated throughout to protect the integrity of the tax system and taxpayers.
  • Modernizing how the IRS attracts, retains, develops and empowers employees, focusing on efforts to ensure they have the tools, training and culture they need to perform at their best.
  • Improving IRS employee tools by developing and integrating high priority software tools into operations to help taxpayers and improve service.
  • Ensuring fairness in enforcement through hiring and increased training in staffing areas such as those dedicated to high-income earners and large and complex partnerships. 

The IRS also plans to increase its audits of the wealthiest taxpayers, large corporations and large, complex partnerships by sizable percentages for tax year 2026: 

  • The plan highlights the IRS will nearly triple audit rates on large corporations with assets over $250 million to 22.6% in tax year 2026, up from 8.8% in tax year 2019.
  • The IRS will increase audit rates by nearly ten-fold on large, complex partnerships with assets over $10 million, going from 0.1% in 2019 to 1% in tax year 2026.
  • The IRS will increase audit rates by more than 50% on wealthy individual taxpayers with total positive income over $10 million, with audit rates going from an 11% coverage rate in 2019 to 16.5% in tax year 2026.
  • At the same time, the IRS is continuing to emphasize the agency will not increase audit rates for small businesses and taxpayers earning under $400,000, and those rates remain at historically low levels.

Werfel noted that the Strategic Operating Plan update also highlighted ongoing funding challenges. While the Inflation Reduction Act funding provides tens of billions of dollars, years of under-funding have created unique challenges for the agency. 

In addition, given current funding structures, the Strategic Operating Plan noted that the agency anticipates Business System Modernization funding provided under IRA — which are crucial for technology improvements — will run out by fiscal year 2026, so the current levels of taxpayer service won’t be able to remain supported through fiscal year 2026. That means the nearly 88% level of service delivered for taxpayers this filing season on the IRS’s main phone lines could drop back to 30% levels in 2026 — meaning seven out of 10 taxpayers wouldn’t be able to reach an IRS assistor when calling. 

“The IRS will continue focusing on making improvements and efficient use of funding,” Werfel said. “We highlight accomplishments rather than taking a victory lap because more work remains. But to stress the importance of continuing this momentum, the IRS will continue working to make a difference for the nation’s taxpayers. At the same time, it’s critical that the IRS has stable, secure funding to allow technology modernization and taxpayer service improvements to continue into the future.” 

However, the IRS also faces the threat of budget cuts. The $80 billion that the IRS was supposed to receive over 10 years under the Inflation Reduction Act of 2022 has already been reduced by approximately $20 billion as part of the deal last year to raise the debt ceiling and avoid a default.

The Biden administration’s fiscal year 2025 budget proposal proposes to restore and maintain the full IRA investment in the IRS through 2034 and avoid funding cliffs that would dramatically degrade IRS work ability in many different areas, including taxpayer services beginning in 2026 as well as technology modernization. 

To address these funding cliffs, the administration’s budget plan includes a mandatory proposal that would extend IRA funding through FY 2034. This proposal would provide $104 billion to the IRS over the 10-year budget window and is estimated to generate at least an extra $341 billion in revenue. 

The Treasury Department pointed to the uses that the IRS has already made with the extra funding.

“During the 2024 filing season, the IRS answered more than 1 million more calls than the 2023 filing season while maintaining an average wait time of just over three minutes,” said Laurel Blatchford, the Treasury Department’s chief implementation officer for the Inflation Reduction Act, during the press conference. “The new callback option made available for the 2024 filing season saved taxpayers an estimated 1.5 million hours of sitting on hold. The IRS Taxpayer Assistance Centers serve more than 780,000 taxpayers in person, an increase of more than 37% compared to 2023. The IRS launched the Simple Notice initiative to review, redesign and deploy hundreds of notices so taxpayers could better understand the actions they needed to take with an immediate focus on the most common notices that individual taxpayers receive. Thirty-one notices were deployed for the 2024 filing season.”

She noted that the IRS also enhanced many of its online tools, such as Where’s My Refund, Individual and Tax Pro Online Accounts, while also launching new online tools including the Business Tax Account for individual partners of partnerships, individual shareholders of S corporations and sole proprietors with an employer identification number. 

The IRS in August 2023 launched the Paperless Processing Initiative, which allowed taxpayers to go paperless by the 2024 filing season and e-file over a dozen additional forms. 

In addition, the IRS launched the Direct File Pilot Program to allow eligible taxpayers in 12 states with simple returns to file for free, directly with the IRS. The IRS exceeded its goal for the pilot program, with more than 140,000 taxpayers submitting accepted returns. 

Blathcford also pointed to some of the ways that the IRS strengthened individual enforcement against complex partnerships, large corporations and wealthy individuals. 

“The IRS is using IRA resources to strengthen enforcement and pursue complex partnerships, large corporations and wealthy individuals,” she said. “The IRS has launched new initiatives in each of these areas with significant success so far. They have launched new initiatives to crack down on abuse of corporate jets for personal travel, and 125,000 wealthy individuals who have not filed tax returns for years. Using artificial intelligence and advanced analytics to help select complex partnerships for audits, the IRS has launched audits at 76 of the largest partnerships with average assets of $10 billion that represent a cross-section of industries, including hedge funds, real estate investment partnerships, publicly traded partnerships, large law firms and other industries. The IRS also is launching audits of the 60 largest corporate taxpayers with average assets of $24 billion. While the IRS has made significant progress over the last year toward delivering transformational change, there’s so much work to be done in the coming years.”

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Senate unveils plan to fast-track tax cuts, debt limit hike

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Senate Republicans unveiled a budget blueprint designed to fast-track a renewal of President Donald Trump’s tax cuts and an increase to the nation’s borrowing limit, ahead of a planned vote on the resolution later this week. 

The Senate plan will allow for a $4 trillion extension of Trump’s tax cuts and an additional $1.5 trillion in further levy reductions. The House plan called for $4.5 trillion in total cuts.

Republicans say they are assuming that the cost of extending the expiring 2017 Trump tax cuts will cost zero dollars.

The draft is a sign that divisions within the Senate GOP over the size and scope of spending cuts to offset tax reductions are closer to being resolved. 

Lawmakers, however, have yet to face some of the most difficult decisions, including which spending to cut and which tax reductions to prioritize. That will be negotiated in the coming weeks after both chambers approve identical budget resolutions unlocking the process.

The Senate budget plan would also increase the debt ceiling by up to $5 trillion, compared with the $4 trillion hike in the House plan. Senate Republicans say they want to ensure that Congress does not need to vote on the debt ceiling again before the 2026 midterm elections. 

“This budget resolution unlocks the process to permanently extend proven, pro-growth tax policy,” Senate Finance Chairman Mike Crapo, an Idaho Republican, said. 

The blueprint is the latest in a multi-step legislative process for Republicans to pass a renewal of Trump’s tax cuts through Congress. The bill will renew the president’s 2017 reductions set to expire at the end of this year, which include lower rates for households and deductions for privately held businesses. 

Republicans are also hoping to include additional tax measures to the bill, including raising the state and local tax deduction cap and some of Trump’s campaign pledges to eliminate taxes on certain categories of income, including tips and overtime pay.

The plan would allow for the debt ceiling hike to be vote on separately from the rest of the tax and spending package. That gives lawmakers flexibility to move more quickly on the debt ceiling piece if a federal default looms before lawmakers can agree on the tax package.

Political realities

Senate Majority Leader John Thune told reporters on Wednesday, after meeting with Trump at the White House to discuss the tax blueprint, that he’s not sure yet if he has the votes to pass the measure.

Thune in a statement said the budget has been blessed by the top Senate ruleskeeper but Democrats said that it is still vulnerable to being challenged later.

The biggest differences in the Senate budget from the competing House plan are in the directives for spending cuts, a reflection of divisions among lawmakers over reductions to benefit programs, including Medicaid and food stamps. 

The Senate plan pares back a House measure that calls for at least $2 trillion in spending reductions over a decade, a massive reduction that would likely mean curbing popular entitlement programs.

The Senate GOP budget grants significantly more flexibility. It instructs key committees that oversee entitlement programs to come up with at least $4 billion in cuts. Republicans say they expect the final tax package to contain much larger curbs on spending.

The Senate budget would also allow $150 billion in new spending for the military and $175 billion for border and immigration enforcement.

If the minimum spending cuts are achieved along with the maximum tax cuts, the plan would add $5.8 trillion in new deficits over 10 years, according to the Committee for a Responsible Federal Budget.

The Senate is planning a vote on the plan in the coming days. Then it goes to the House for a vote as soon as next week. There, it could face opposition from spending hawks like South Carolina’s Ralph Norman, who are signaling they want more aggressive cuts. 

House Speaker Mike Johnson can likely afford just two or three defections on the budget vote given his slim majority and unified Democratic opposition.

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How asset location decides bond ladder taxes

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Financial advisors and clients worried about stock volatility and inflation can climb bond ladders to safety — but they won’t find any, if those steps lead to a place with higher taxes.

The choice of asset location for bond ladders in a client portfolio can prove so important that some wealthy customers holding them in a taxable brokerage account may wind up losing money in an inflationary period due to the payments to Uncle Sam, according to a new academic study. And those taxes, due to what the author described as the “dead loss” from the so-called original issue discount compared to the value, come with an extra sting if advisors and clients thought the bond ladder had prepared for the rise in inflation.

Bond ladders — whether they are based on Treasury inflation-protected securities like the strategy described in the study or another fixed-income security — provide small but steady returns tied to the regular cadence of maturities in the debt-based products. However, advisors and their clients need to consider where any interest payments, coupon income or principal accretion from the bond ladders could wind up as ordinary income, said Cal Spranger, a fixed income and wealth manager with Seattle-based Badgley + Phelps Wealth Managers.

“Thats going to be the No. 1 concern about, where is the optimal place to hold them,” Spranger said in an interview. “One of our primary objectives for a bond portfolio is to smooth out that volatility. … We’re trying to reduce risk with the bond portfolio, not increase risks.”

READ MORE: Why laddered bond portfolios cover all the bases

The ‘peculiarly bad location’ for a bond ladder

Risk-averse planners, then, could likely predict the conclusion of the working academic paper, which was posted in late February by Edward McQuarrie, a professor emeritus in the Leavey School of Business at Santa Clara University: Tax-deferred retirement accounts such as a 401(k) or a traditional individual retirement account are usually the best location for a Treasury inflation-protected securities ladder. The appreciation attributes available through an after-tax Roth IRA work better for equities than a bond ladder designed for decumulation, and the potential payments to Uncle Sam in brokerage accounts make them an even worse asset location.

“Few planners will be surprised to learn that locating a TIPS ladder in a taxable account leads to phantom income and excess payment of tax, with a consequent reduction in after-tax real spending power,” McQuarrie writes. “Some may be surprised to learn just how baleful that mistake in account location can be, up to and including negative payouts in the early years for high tax brackets and very high rates of inflation. In the worst cases, more is due in tax than the ladder payout provides. And many will be surprised to learn how rapidly the penalty for choosing the wrong asset location increases at higher rates of inflation — precisely the motivation for setting up a TIPS ladder in the first place. Perhaps the most surprising result of all was the discovery that excess tax payments in the early years are never made up. [Original issue discount] causes a dead loss.”

The Roth account may look like a healthy alternative, since the clients wouldn’t owe any further taxes on distributions from them in retirement. But the bond ladder would defeat the whole purpose of that vehicle, McQuarrie writes.

“Planners should recognize that a Roth account is a peculiarly bad location for a bond ladder, whether real or nominal,” he writes. “Ladders are decumulation tools designed to provide a stream of distributions, which the Roth account does not otherwise require. Locating a bond ladder in the Roth thus forfeits what some consider to be one of the most valuable features of the Roth account. If the bond ladder is the only asset in the Roth, then the Roth itself will have been liquidated as the ladder reaches its end.”

READ MORE: How to hedge risk with annuity ladders

RMD advantages

That means that the Treasury inflation-protected securities ladder will add the most value to portfolios in a tax-deferred account (TDA), which McQuarrie acknowledges is not a shocking recommendation to anyone familiar with them. On the other hand, some planners with clients who need to begin required minimum distributions from their traditional IRA may reap further benefits than expected from that location.

“More interesting is the demonstration that the after-tax real income received from a TIPS ladder located in a TDA does not vary with the rate of inflation, in contrast to what happens in a taxable account,” McQuarrie writes. “Also of note was the ability of most TIPS ladders to handle the RMDs due, and, at higher rates of inflation, to shelter other assets from the need to take RMDs.”

The present time of high yields from Treasury inflation-protected securities could represent an ample opportunity to tap into that scenario.

“If TIPS yields are attractive when the ladder is set up, distributions from the ladder will typically satisfy RMDs on the ladder balance throughout the 30 years,” McQuarrie writes. “The higher the inflation experienced, the greater the surplus coverage, allowing other assets in the account to be sheltered in part from RMDs by means of the TIPS ladder payout. However, if TIPS yields are borderline unattractive at ladder set up, and if the ladder proved unnecessary because inflation fell to historically low levels, then there may be a shortfall in RMD coverage in the middle years, requiring either that TIPS bonds be sold prematurely, or that other assets in the TDA be tapped to cover the RMD.”

READ MORE: A primer on the IRA ‘bridge’ to bigger Social Security benefits

The key takeaways on bond ladders

Other caveats to the strategies revolve around any possible state taxes on withdrawals or any number of client circumstances ruling out a universal recommendation. The main message of McQuarrie’s study serves as a warning against putting the ladder in a taxable brokerage account.

“Unsurprisingly, the higher the client’s tax rate, the worse the outcomes from locating a TIPS ladder in taxable when inflation rages,” he writes. “High-bracket taxpayers who accurately foresee a surge in future inflation, and take steps to defend against it, but who make the mistake of locating their TIPS ladder in taxable, can end up paying more in tax to the government than is received from the TIPS ladder during the first year or two.”

For municipal or other types of tax-exempt bonds, though, a taxable account is “the optimal place,” Spranger said. Convertible Treasury or corporate bonds show more similarity with the Treasury inflation-protected securities in that their ideal location is in a tax-deferred account, he noted.

Regardless, bonds act as a crucial core to a client’s portfolio, tamping down on the risk of volatility and sensitivity to interest rates. And the right ladder strategies yield more reliable future rates of returns for clients than a bond ETF or mutual fund, Spranger said.

“We’re strong proponents of using individual bonds, No. 1 so that we can create bond ladders, but, most importantly, for the certainty that individual bonds provide,” he said.

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Why IRS cuts may spare a unit that facilitates mortgages

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Loan applicants and mortgage companies often rely on an Internal Revenue Service that’s dramatically downsizing to help facilitate the lending process, but they may be in luck.

That’s because the division responsible for the main form used to allow consumers to authorize the release of income-tax information to lenders is tied to essential IRS operations.

The Income Verification Express Service could be insulated from what NMN affiliate Accounting Today has described of a series of fluctuating IRS cuts because it’s part of the submission processing unit within wage and investment, a division central to the tax bureau’s purpose.

“It’s unlikely that IVES will be impacted due to association within submission processing,” said Curtis Knuth, president and CEO of NCS, a consumer reporting agency. “Processing tax returns and collecting revenue is the core function and purpose of the IRS.”

Knuth is a member of the IVES participant working group, which is comprised of representatives from companies that facilitate processing of 4506-C forms used to request tax transcripts for mortgages. Those involved represent a range of company sizes and business models.

The IRS has planned to slash thousands of jobs and make billions of dollars of cuts that are still in process, some of which have been successfully challenged in court.

While the current cuts might not be a concern for processing the main form of tax transcript requests this time around, there have been past issues with it in other situations like 2019’s lengthy government shutdown.

President Trump recently signed a continuing funding resolution to avert a shutdown. But it will run out later this year, so the issue could re-emerge if there’s an impasse in Congress at that time. Republicans largely dominate Congress but their lead is thinner in the Senate.

The mortgage industry will likely have an additional option it didn’t have in 2019 if another extended deadlock on the budget emerges and impedes processing of the central tax transcript form.

“It absolutely affected closings, because you couldn’t get the transcripts. You couldn’t get anybody on the phone,” said Phil Crescenzo Jr., vice president of National One Mortgage Corp.’s Southeast division.

There is an automated, free way for consumers to release their transcripts that may still operate when there are issues with the 4506-C process, which has a $4 surcharge. However, the alternative to the 4506-C form is less straightforward and objective as it’s done outside of the mortgage process, requiring a separate logon and actions.

Some of the most recent IRS cuts have targeted technology jobs and could have an impact on systems, so it’s also worth noting that another option lenders have sometimes elected to use is to allow loans temporarily move forward when transcript access is interrupted and verified later. 

There is a risk to waiting for verification or not getting it directly from the IRS, however, as government-related agencies hold mortgage lenders responsible for the accuracy of borrower income information. That risk could increase if loan performance issues become more prevalent.

Currently, tax transcripts primarily come into play for government-related loans made to contract workers, said Crescenzo.

“That’s the only receipt that you have for a self-employed client’s income to know it’s valid,” he said.

The home affordability crunch and rise of gig work like Uber driving has increased interest in these types of mortgages, he said. 

Contract workers can alternatively seek financing from the private non-qualified mortgage market where bank statements could be used to verify self-employment income, but Crescenzo said that has disadvantages related to government-related loans.

“Non QM requires higher downpayments and interest rates than traditional financing,” he said.

In the next couple years, regional demand for loans based on self-employment income could rise given the federal job cuts planned broadly at public agencies, depending on the extent to which court challenges to them go through.

Those potential borrowers will find it difficult to get new mortgages until they can establish more of a track record with their new sources of income, in most cases two years from a tax filing perspective. 

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