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Pathways to Growth: Inquiring minds want to know about growth

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In a recent Accounting Today article, I lauded the value of strategic growth (not quite motherhood or apple pie, but pretty close), characterizing it as sustainable, efficient and profitable. This article goes on to address three of the most common questions about strategic growth I’m asked by firm leaders.

Hopefully, the questions and answers will resonate with you, as well.

Q: We’re just not getting there. Where are we going wrong in our efforts at strategic firm growth?

I see you and I know you’re trying! But here’s the thing: Strategic growth is a process, not an activity. Too often, firms attack growth with traditional marketing tactics, like thought leadership or stirring the pot on LinkedIn. But tactics are not strategy, my friends. They represent only the last third in a three-stage strategic growth process. And leap-frogging over the first two will not get you where you need to go.

The first stage is drilling down on research and analysis. Understand the size of various markets (think of them as ponds) with an eye to which have the most fish swimming around awaiting your net. Once you’ve identified a market or markets, the second stage is discovering your strategy. This is achieved by conducting interviews in your target industry markets, and comparing them to see which have the best conditions.

Only after taking these essential steps is it time to decide the specific tactic to use. Without the proper groundwork — steps one and two — it’s pretty much a hammer looking for a nail.

Q. I think we’re ready to discover our strategy. But who should lead the charge on this?

Once your research and analysis have led you to a market, you’re ready to hone your strategy. This effort should be led by industry and service-line leaders, senior people close to the action who are knowledgeable (or can become so) about the markets you’ve identified. They will have the ability to connect the dots that lead to the right strategy.

This is not a job for your marketing person, and it’s not a role for your managing partner, neither of whom has the needed market insight and experience. Nor should this be a task left solely to individual “book of business” partners. They have little experience in viewing growth from a market perspective. Their approach is to review their own book of business, seeking fish that resemble those they’ve already caught.

You say you don’t have certain service-line or industry leaders, and your leader lineup is thin? Go out and get them! It’s an essential investment today in becoming the firm of tomorrow.

Q. Where does strategic growth fit into driving revenue?

I hear it all the time, “Gale, we’ve got to drive revenue, we don’t have time for conducting interviews and mapping strategy.” The answer is the daily double. Firm leaders need to do two things at once — keep their nose down to the grindstone to deliver on today’s commitments, and concurrently up to the wind to ensure the firm’s future direction. By mindfully pursuing strategic growth today, you sow the seeds for a more robust orchard that will deliver the fruit you pick tomorrow, and longtime profitability and viability for your firm.

Finally, a public service announcement: Today’s favorable market conditions will not last forever. During times of plenty it’s tempting to focus on all that ripe fruit dropping onto the ground. But if we fail to invest in the work of planning for strategic growth, we risk waking up in a couple of years to a barren harvest.

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Accounting

Acting IRS commissioner reportedly replaced

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Gary Shapley, who was named only days ago as the acting commissioner of the Internal Revenue Service, is reportedly being replaced by Deputy Treasury Secretary Michael Faulkender amid a power struggle between Treasury Secretary Scott Bessent and Elon Musk.

The New York Times reported that Bessent was outraged that Shapley was named to head the IRS without his knowledge or approval and complained to President Trump about it. Shapley was installed as acting commissioner on Tuesday, only to be ousted on Friday. He first gained prominence as an IRS Criminal Investigation special agent and whistleblower who testified in 2023 before the House Oversight Committee that then-President Joe Biden’s son Hunter received preferential treatment during a tax-evasion investigation, and he and another special agent had been removed from the investigation after complaining to their supervisors in 2022. He was promoted last month to senior advisor to Bessent and made deputy chief of IRS Criminal Investigation. Shapley is expected to remain now as a senior official at IRS Criminal Investigation, according to the Wall Street Journal. The IRS and the Treasury Department press offices did not immediately respond to requests for comment.

Faulkender was confirmed last month as deputy secretary at the Treasury Department and formerly worked during the first Trump administration at the Treasury on the Paycheck Protection Program before leaving to teach finance at the University of Maryland.

Faulkender will be the fifth head of the IRS this year. Former IRS commissioner Danny Werfel departed in January, on Inauguration Day, after Trump announced in December he planned to name former Congressman Billy Long, R-Missouri, as the next IRS commissioner, even though Werfel’s term wasn’t scheduled to end until November 2027. The Senate has not yet scheduled a confirmation hearing for Long, amid questions from Senate Democrats about his work promoting the Employee Retention Credit and so-called “tribal tax credits.” The job of acting commissioner has since been filled by Douglas O’Donnell, who was deputy commissioner under Werfel. However, O’Donnell abruptly retired as the IRS came under pressure to lay off thousands of employees and share access to confidential taxpayer data. He was replaced by IRS chief operating officer Melanie Krause, who resigned last week after coming under similar pressure to provide taxpayer data to immigration authorities and employees of the Musk-led U.S. DOGE Service. 

Krause had planned to depart later this month under the deferred resignation program at the IRS, under which approximately 22,000 IRS employees have accepted the voluntary buyout offers. But Musk reportedly pushed to have Shapley installed on Tuesday, according to the Times, and he remained working in the commissioner’s office as recently as Friday morning. Meanwhile, plans are underway for further reductions in the IRS workforce of up to 40%, according to the Federal News Network, taking the IRS from approximately 102,000 employees at the beginning of the year to around 60,000 to 70,000 employees.

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Accounting

On the move: EY names San Antonio office MP

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Carr, Riggs & Ingram appoints CFO and chief legal officer; TSCPA hosts accounting bootcamp; and more news from across the profession.

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Accounting

Tech news: Certinia announces spring release

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Certinia announces spring release; Intuit acquires tech and experts from fintech Deserve; Paystand launches feature to navigate tariffs; and other accounting tech news and updates.

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