Connect with us

Accounting

Xero’s JAX said to tame gen AI hallucinations for acconting tasks

Published

on

Small business accounting platform Xero announced that it is beta testing a new generative AI assistant called Just Ask Xero, or JAX, which sports a control system that Diya Jolly, chief product and technology officer, said ensures accuracy and security. 

Speaking during Xero’s annual Xerocon event in Nashville, she noted that Xero is “no stranger to AI” as “it powers a range of our products,” but what’s different here is that JAX uses generative AI to automate tasks and provide guidance through a plain language interface. So while, before, someone might press a button that says “create an invoice,” then type in the line items and then type in the prices and then check the total, users would be able to simply tell JAX to create an invoice, and the AI will pull from the relevant data to deliver the result. 

“All of that is already in your email. You already typed it out once. Why do you need to type it again,” she said in a later interview, noting that it’s “just more natural” to interact with a plain language interface versus navigating through tabs and menus to get things done. 

Jolly said that accuracy is one of the key differentiators for its AI system. The tendency for large language models to give inaccurate information, particularly where numbers are concerned, is well known at this point. This has led to a certain degree of hesitation from professionals to deploy generative AI for serious accounting work (see previous story). Jolly nodded to these concerns, noting that “most of our competitors” are pursuing models that are very generic and prone to hallucinations.

“While there is power in generative AI, it has to be bound for accounting. … We cannot launch something in accounting where we do not have a high level of belief in its accuracy. This is our product. What are we doing if we’re not accurate?” she said. 

To this end, JAX was trained on a very specific set of data. More generic models such as those developed by Microsoft or Google are trained on massive data sets because it is intended for users to apply them to a wide set of functions. Jolly said that JAX was trained on more specialized data, such as being able to recognize an invoice or a quote, or understand terms like cash outstanding or accounts receivable. This helps the AI stay on task and avoid some of the confusion that can come from other models. 

Beyond this, however, the accuracy of the outputs are further bolstered by the fact that JAX was described as a hybrid AI that combines a large language model with machine learning and deep learning models. JAX itself does not actually do the work but, rather, acts as a go-between with the human user and the other AI models. 

So, if a user asked JAX for a cash flow projection over the next quarter, JAX would understand the request; then, it would convert this request to actual machine code which then gets passed onto the deep learning and machine learning AIs on Xero’s servers; these models would then perform the necessary calculations using the data they are allowed to access; the results, in machine code, would then be passed back to JAX, which would then translate the information back into plain language for the user to see. This is all part of what Xero called “JAX Assure” which Jolly described as a sort of control center that keeps the results accurate. 

“Because this is accounting, we want to be a lot more precise. So we can’t leave it up to the generative AI models to tell you cash outstanding. So then we use the machine learning, deep learning models to do the task. We are pretty confident, then, that we’re not going to get hallucinations… because, again, the AI models convert the language but the actual calculations happen with our [other] models,” she said. 

She also highlighted the AI’s mobile compatibility. People can access JAX through a mobile device, so they’re not tied to a desk, they can do what they need to do wherever they are. Jolly said she was often frustrated by the fact that she would go to meetings with “all these bills and receipts” but couldn’t do anything with them until she could get to her computer later. 

“So the fact that I just sent a quote or just created an invoice… the fact you can do it from email, you can do it from WhatsApp, it is extremely liberating and efficient for small business users as well as an accountant. So, being able to get paid, being able to make sure you’re staying on top of what you need to do to get your business moving, I think is cool, because believe it or not most of our businesses, when they have to send invoices or whatever at night, they forget,” she said. 

These features are only the beginning. Jolly, during her presentation, said that JAX, over time, will be in more and more of the Xero platform where it might be able to do things like check for anomalies or find specific types of transactions. Regardless of what it does, though, Jolly said the key differentiator will be its accuracy. 

“I think our accuracy will be our long sustaining [differentiator], like ‘hey we found a way to do gen AI that is accurate. And private,” she said. 

JAX is currently in beta. Those who are interested in taking part can click here.

Continue Reading

Accounting

Accounting firms seeing increased profits

Published

on

Accounting firms are reporting bigger profits and more clients, according to a new report.

The report, released Monday by Xero, found that nearly three-quarters (73%) of firms reported increased profits over the past year and 56% added new clients thanks to operational efficiency and expanded service offerings.

Some 85% of firms now offer client advisory services, a big spike from 41% in 2023, indicating a strategic shift toward delivering forward-looking financial guidance that clients increasingly expect.

AI adoption is also reshaping the profession, with 80% of firms confident it will positively affect their practice. Currently, the most common use cases for AI include: delivering faster and more responsive client services (33%), enhancing accuracy by reducing bookkeeping and accounting errors (33%), and streamlining workflows through the automation of routine tasks (32%).

“The widespread adoption of AI has been a turning point for the accounting profession, giving accountants an opportunity to scale their impact and take on a more strategic advisory role,” said Ben Richmond, managing director, North America, at Xero, in a statement. “The real value lies not just in working more efficiently, but working smarter, freeing up time to elevate the human element of the profession and in turn, strengthen client relationships.”

Some of the main challenges faced by firms include economic uncertainty (38%), mastering AI (36%) and rising client expectations for strategic advice (35%). 

While 85% of firms have embraced cloud platforms, a sizable number still lag behind, missing out on benefits such as easier data access from anywhere (40%) and enhanced security (36%).

Continue Reading

Accounting

Private equity is investing in accounting: What does that mean for the future of the business?

Published

on

Private equity firms have bought five of the top 26 accounting firms in the past three years as they mount a concerted strategy to reshape the industry. 

The trend should not come as a surprise. It’s one we’ve seen play out in several industries from health care to insurance, where a combination of low-risk, recurring revenue, scalability and an aging population of owners create a target-rich environment. For small to midsized accounting firms, the trend is exacerbated by a technological revolution that’s truly transforming the way accounting work is done, and a growing talent crisis that is threatening tried-and-true business models.

How will this type of consolidation affect the accounting business, and what do firms and their clients need to be on the lookout for as the marketplace evolves?

Assessing the opportunity… and the risk

First and foremost, accounting firm owners need to be aware of just how desirable they are right now. While there has been some buzz in the industry about the growing presence of private equity firms, most of the activity to date has focused on larger, privately held firms. In fact, when we recently asked tax professionals about their exposure to private equity funding in our 2025 State of Tax Professionals Report, we found that just 5% of firms have actually inked a deal and only 11% said they are planning to look, or are currently looking, for a deal with a private equity firm. Another 8% said they are open to discussion. On the one hand, that’s almost a quarter of firms feeling open to private equity investments in some way. But the lion’s share of respondents —  87% — said they were not interested.

Recent private equity deal volume suggests that the holdouts might change their minds when they have a real offer on the table. According to S&P Global, private equity and venture capital-backed deal value in the accounting, auditing and taxation services sector reached more than $6.3 billion in 2024, the highest level since 2015, and the trend shows no signs of slowing. Firm owners would be wise to start watching this trend to see how it might affect their businesses — whether they are interested in selling or not.

Focus on tech and efficiencies of scale

The reason this trend is so important to everyone in the industry right now is that the private equity firms entering this space are not trying to become accountants. They are looking for profitable exits. And they will do that by seizing on a critical inflection point in the industry that’s making it possible to scale accounting firms more rapidly than ever before by leveraging technology to deliver a much wider range of services at a much lower cost. So, whether your firm is interested in partnering with private equity or dead set on going it alone, the hyperscaling that’s happening throughout the industry will affect you one way or another.

Private equity thrives in fragmented businesses where the ability to roll up companies with complementary skill sets and specialized services creates an outsized growth opportunity. Andrew Dodson, managing partner at Parthenon Capital, recently commented after his firm took a stake in the tax and advisory firm Cherry Bekaert, “We think that for firms to thrive, they need to make investments in people and technology, and, obviously, regulatory adherence, to really differentiate themselves in the market. And that’s going to require scale and capital to do it. That’s what gets us excited.”

Over time, this could reshape the industry’s market dynamics by creating the accounting firm equivalent of the Traveling Wilburys — supergroups capable of delivering a wide range of specialized services that smaller, more narrowly focused firms could never previously deliver. It could also put downward pressure on pricing as these larger, platform-style firms start finding economies of scale to deliver services more cost-effectively.

The technology factor

The great equalizer in all of this is technology. Consistently, when I speak to tax professionals actively working in the market today, their top priorities are increased efficiency, growth and talent. Firms recognize they need to streamline workflows and processes through more effective use of technology, and they are investing heavily in AI, automation and data analytics capabilities to do that. Private equity firms, of course, are also investing in tech as they assemble their tax and accounting dream teams, in many cases raising the bar for the industry.

The question is: Can independent firms leverage technology fast enough to keep up with their deep-pocketed competition?

Many firms believe they can, with some even going so far as to publicly declare their independence.  Regardless of the path small to midsized firms take to get there, technology-enabled growth is going to play a key role in the future of the industry. Market dynamics that have been unfolding for the last decade have been accelerated with the introduction of serious investors, and everyone in the industry — large and small — is going to need to up their games to stay competitive.

Continue Reading

Accounting

Trump tax bill would help the richest, hurt the poorest, CBO says

Published

on

The House-passed version of President Donald Trump’s massive tax and spending bill would deliver a financial blow to the poorest Americans but be a boon for higher-income households, according to a new analysis from the Congressional Budget Office.

The bottom 10% of households would lose an average of about $1,600 in resources per year, amounting to a 3.9% cut in their income, according to the analysis released Thursday. Those decreases are largely attributable to cuts in the Medicaid health insurance program and food aid through the Supplemental Nutrition Assistance Program.

Households in the highest 10% of incomes would see an average $12,000 boost in resources, amounting to a 2.3% increase in their incomes. Those increases are mainly attributable to reductions in taxes owed, according to the report from the nonpartisan CBO.

Households in the middle of the income distribution would see an increase in resources of $500 to $1,000, or between 0.5% and 0.8% of their income. 

The projections are based on the version of the tax legislation that House Republicans passed last month, which includes much of Trump’s economic agenda. The bill would extend tax cuts passed under Trump in 2017 otherwise due to expire at the end of the year and create several new tax breaks. It also imposes new changes to the Medicaid and SNAP programs in an effort to cut spending.

Overall, the legislation would add $2.4 trillion to US deficits over the next 10 years, not accounting for dynamic effects, the CBO previously forecast.

The Senate is considering changes to the legislation including efforts by some Republican senators to scale back cuts to Medicaid.

The projected loss of safety-net resources for low-income families come against the backdrop of higher tariffs, which economists have warned would also disproportionately impact lower-income families. While recent inflation data has shown limited impact from the import duties so far, low-income families tend to spend a larger portion of their income on necessities, such as food, so price increases hit them harder.

The House-passed bill requires that able-bodied individuals without dependents document at least 80 hours of “community engagement” a month, including working a job or participating in an educational program to qualify for Medicaid. It also includes increased costs for health care for enrollees, among other provisions.

More older adults also would have to prove they are working to continue to receive SNAP benefits, also known as food stamps. The legislation helps pay for tax cuts by raising the age for which able bodied adults must work to receive benefits to 64, up from 54. Under the current law, some parents with dependent children under age 18 are exempt from work requirements, but the bill lowers the age for the exemption for dependent children to 7 years old. 

The legislation also shifts a portion of the cost for federal food aid onto state governments.

CBO previously estimated that the expanded work requirements on SNAP would reduce participation in the program by roughly 3.2 million people, and more could lose or face a reduction in benefits due to other changes to the program. A separate analysis from the organization found that 7.8 million people would lose health insurance because of the changes to Medicaid.

Continue Reading

Trending