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9 steps to better change leadership

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The professionals in your firm need to deal with constant change, including technological advancements, regulatory updates, new processes and best practices and evolving client expectations.
While change is normal and, in many cases, necessary and beneficial, it can also be disruptive. In an environment of constant change, simply managing change isn’t enough. You need change leadership to empower people and make the most of the transformation.

What is change leadership?

Change leadership refers to the process and capability of driving and managing transformation within an organization.

It involves leading your firm through new challenges and opportunities by making strategic adjustments or complete overhauls in structure, strategy, process or culture.

Change leadership isn’t just about managing incremental change but about leading complex and significant shifts that fundamentally reshape the firm.

Unfortunately, successful change leadership involves navigating various obstacles that can impede progress. These obstacles generally fall into three primary buckets: awareness, alignment, and accountability. Here are nine critical considerations for overcoming these challenges.

Awareness

Employees need to be aware of upcoming changes and why they’re being implemented.

1. Create a common language. Establish a common language around change to ensure everyone understands the terminology and concepts involved in the change process. You can achieve this through emails, meetings, regular training sessions and workshops. A shared vocabulary helps prevent misunderstandings and fosters a unified approach to change.
2. Understand change management. Firm leaders must have a solid grasp of change management principles. This includes understanding the stages of change, from initiation to implementation and evaluation. Familiarity with models like Kotter’s 8-Step Change Model or Prosci’s ADKAR Model can provide a structured approach to managing change. According to Prosci, companies that rate their change management programs as “excellent” are 7 times more likely to meet or exceed project objectives than those that rate their change management programs as “poor.” But even moving from “poor” to “fair” increases the likelihood of meeting objectives by three times.
3. Address the human side of change. Firm leaders tend to forget that organizations don’t change — individuals change, and this drives organizational change. Addressing the emotional and psychological impacts of change on employees is crucial. Effective change leadership involves empathy, active listening, and supporting those affected.

Alignment

Ultimately, leaders must get in alignment with the vision and reasons for the change and visibly support what’s happening.

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4. Develop a strategic plan. A clear and detailed strategic plan helps guide the change process. Your plan should outline the objectives, timelines and resources required for the change initiative and be aligned with the firm’s overall vision and goals.
5. Define the right roles for change. Identify and assign the right roles and responsibilities. This includes appointing change champions, leaders, and teams responsible for different aspects of the change. Each role should have clearly defined tasks and expectations. Effective role definition helps streamline efforts and ensures accountability.
6. Create a change leadership plan. Beyond the strategic plan, develop a specific change leadership plan that focuses on leadership actions and behaviors required to drive the change. It should include strategies for motivating employees, overcoming resistance and sustaining momentum.

Accountability

Pulling off lasting transformation requires accountability at all levels of the firm.

7. Focus on communication. Clear and consistent communication is the backbone of successful change leadership. Regular updates, transparent discussions and feedback loops are essential. Communication should be two-way, allowing employees to voice concerns and suggestions. According to a study by Towers Watson, organizations with effective change and communication programs are 3.5 times more likely to outperform their peers.
8. Determine and track key behavioral indicators. Monitoring progress through key behavioral indicators rather than just traditional metrics provides deeper insights into the change process. KBIs focus on behaviors that lead to desired outcomes, such as employee engagement, collaboration and innovation. Monitoring these indicators helps leaders adjust strategies in real-time and ensures that the change takes root.
9. Leverage outside resources and peers. External consultants, industry experts and peer networks can provide valuable perspectives and solutions by offering objective insights, specialized knowledge and advice from lessons learned. Engage with peers to facilitate knowledge sharing and collaborative problem-solving.

Overcoming change leadership obstacles requires a multifaceted approach that addresses awareness, alignment and accountability. By identifying the above challenges and taking steps to overcome them, you navigate change more effectively. Implementing these solutions will help you overcome obstacles and pave the way for sustainable growth and success.

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Accounting

To PE, or not to PE, is that the question?

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Many small and midsize firms are seeking a sounding board for the myriad calls they are getting from private equity firms and others seeking to acquire accounting practices. They’re exhausted. And the ongoing barrage continues to add pressure for firms to make a call on whether or not they should “go PE.” 

There are benefits to upgrading aspects of public accounting with an infusion of profit-oriented owners instituting goals, accountability and growth drivers. However, each firm would do itself, and the profession, the best service by reflecting thoughtfully about the options at hand. 

Before seeing “Should we go with private equity?” as the question, firms should step back and review their specific strategy and position. Maybe whether to go PE is still a possibility, but only after they’ve answered preliminary questions that would drive them to consider private equity. 

What does a firm need to know to determine its interest, or not, in PE (or another external capital partner)?

10 critical questions for CPAs

  1. How do you measure success (profitability/financial reward, client service, internal culture, lifestyle, professional contributions, community contributions, among others)? It’s OK to measure success differently than your peers or industry benchmarks. 
  2. How satisfied are you with your firm’s success? Rate each success area you identified above. 
  3. How confident do you feel in your ability to continue your success (1) during your career, and (2) for the ongoing legacy of your firm (after you’ve retired and been paid out)? Note: Many firms feel confident enough in continuing at a rate that meets their needs, whether they are above or below traditional or industry benchmark measures of success. This is a fine place to be, and “not to PE.”
  4. How much preference do you have for autonomy in strategy and decision making versus having additional leadership and influences in these areas? 
  5. How much preference do you have for continuing to champion industry trends and challenges, such as recruiting and technology/AI, with your current or projected internal resources? 
  6. How much preference do you have for continuing to do the ongoing work related to back-office operations like billing, collections and firm administration?
  7. Do you have the internal leadership talent and culture of accountability to reach your goals?
  8. If you could have more profitability and resources along with the involvement of outside capital and influence, would you want that arrangement? 
  9. If outside capital and influence are of interest to your firm, should you look at the pros and cons of mergers (equal or up), ESOPs, family office capital or others in addition to PE?
  10. What are the pros and cons of each option as it relates to the impact on your success measures identified above? 

Much like a choose-your-own-adventure story, the answer to each of the 10 questions above doesn’t always lead where you might expect. You may find that PE is clearly the best choice for your firm. You may find that an ESOP is very attractive, or that selling to a larger CPA firm would be the best fit for your team and clients. You may feel more confused than ever. You may find that you remain content with your partnership-model firm, just as you were before. 

Here are a few vignettes from firms I’ve talked with recently, and which options they are considering:

In one case, a $5 million firm wants to take a new step forward, something other than “what we’ve done” to propel it to future success. The partners want to continue to develop their next generation, allow current (not-quite-retirement-age) partners more opportunities, either via ongoing client service and less admin, or by moving from a client service role to an M&A role seeking out acquisitions for growth. 

It’s likely this firm’s leaders would feel satisfied with their success but have some concern about their ability to continue it, especially in the realm of recruiting and the administrative work required to operate a CPA firm. They are interested in pursuing PE to expand their options and seek a secure future for retirees, partners, staff and clients. 

In another case, an $8 million firm is content with its $600,000 average income per partner, and sufficient talent pipeline, including newer partners to replace upcoming retirements. The partners share a desire to keep buyouts at a reasonable price to allow newer partners similar current income success as earlier partners. They feel confident their in-house decision-making and governance will perpetuate the investments, profits, culture and client service they have enjoyed to date. 

It’s likely this firm’s partners would feel satisfied with their success and are content with their leadership group’s abilities and capacity to continue it. They are interested in staying independent to continue the legacy, including autonomous decision-making and profits that they’ve built to date. 

Making a decision

Along with those firms that know which option they would choose, many are in the land of uncertainty. For this I recommend continuing your quest to learn more about various options, engaging in a deeper strategic planning process and ultimately making a call, even if it’s for a limited timeframe, like six months, at which point you can revisit. 

Decision-making will allow you to move on with your goals and objectives and know clearly whether you should pick up that next inbound call offering the riches of capital or continue to champion the business you’ve already built. 

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Accounting

FASB proposes ASU on debt exchange transactions

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The Financial Accounting Standards Board issued a proposed accounting standards update Wednesday offering guidance for debt exchange transactions involving multiple creditors.  

The proposed ASU stems from a recommendation of FASB’s Emerging Issues Task Force. 

Under the current rules, when an entity modifies an existing debt instrument or exchanges debt instruments, it’s required to determine whether the transaction should be accounted for as (1) a modification of the existing debt obligation or (2) the issuance of a new debt obligation and an extinguishment of the existing debt obligation (with certain exceptions).

The proposed update would specify that an exchange of debt instruments that meets certain requirements should be accounted for by the debtor as the issuance of a new debt obligation and an extinguishment of the existing debt obligation. The amendments would apply to transactions involving the contemporaneous exchange of cash between the same debtor and creditor in connection with the issuance of a new debt obligation with multiple creditors and the satisfaction of an existing debt obligation.

FASB anticipates this change would improve the decision usefulness of financial reporting information given to investors by requiring that economically similar exchanges of debt instruments be accounted for similarly. It also would decrease differences in practice in accounting for such debt instrument exchanges.

FASB is asking for comments soon on the proposed ASU by May 30, 2025.

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Accounting

Private sector pulls back on hiring amid tariff worries

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Private sector hiring slowed in April as employers added only 62,000 jobs and annual pay grew 4.5% year over year, payroll processor ADP reported Wednesday, as worries grew over tariffs and a possible recession.

That was in contrast to the 155,000 jobs added in March, according to ADP’s report earlier this month. In the latest report, the service-providing sector added a total of 34,000 jobs, including 20,000 in financial activities like banking, but 2,000 jobs were lost in professional and business services like accounting and tax preparation. The goods-producing sector added 26,000 jobs this month, including 16,000 in construction and 4,000 in manufacturing. 

Small businesses with between one and 19 employees added 20,000 jobs, but businesses with between 20 and 49 employees lost 9,000 jobs. Medium-sized establishments added 40,000 jobs, including 21,000 in companies with between 50 and 249 employees, and 19,000 in businesses with 250 to 499 employees. Large establishments with 500 employees or more added only 12,000 jobs.

That represents “a real pullback in hiring, reflecting some of that uncertainty and unease in terms of where the economy is going,” said ADP chief economist Nela Richardson during a conference call Wednesday with reporters. 

“All of this does reflect some unease, and we’re seeing that different sectors are responding to uncertainty at different times, some last month and this month,” she added. “We expect that kind of rolling response will continue as sectors are really laser focused on what’s going on in their industry, as well as trying to reconcile that with the overall macro economy.”

Those concerns were highlighted by a decline in the gross domestic product number reported Wednesday by the Commerce Department, showing GDP fell 0.3% in the first quarter, the first decline since 2022.

Pay for employees who stayed in their jobs rose 4.5% in April from a year earlier, a slight deceleration from March. Year-over-year pay gains for people who changed jobs accelerated, rising from 6.7% in March to 6.9% in April. In professional and business services, the rate was 4.3% for job stayers.

Accounting Today asked whether former federal government employees who had been laid off were being hired in that sector, such as by accounting firms.

“In professional and business services, we actually saw a drop in hiring, down 2,000, so that suggests that this is not a sector that is really picking up those federal workers,” Richardson replied. “There probably won’t be a big swelling of workers from the federal side into the labor market in terms of looking for jobs until later in the fall, because a lot of them are still employed and receiving payment through the fiscal year. So we don’t expect to see those numbers quite this soon. We’ll probably see some trickling in from the federal side, but we’re not seeing anything in the private sector that looks like it’s a big hiring surge. There have been some shortages on the accounting side, so that is a sector that’s looking to hire to make up some of those longer, more persistent shortages.”

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