Connect with us

Accounting

What accounting firms can learn about talent management from tech vendors

Published

on

In a previous article, I discussed ways that accounting firms can learn from the technology vendors that serve them. Here, we continue exploring lessons that accountants can learn from vendors, with a focus on one of the most pressing challenges in our profession: talent management. With a massive capacity issue at hand, anything firms can do to better engage, retain and attract talent will help immeasurably.

1. Embrace a meritocracy

A lesson that accounting firms can take from tech vendors is the value of a meritocratic culture, where top talent is promoted and given opportunities to excel based on performance, not tenure or seniority. This is a core value at successful technology companies: rewarding talent based on impact.

During my time working in Google’s finance team, I had the privilege of working with leaders like Sheryl Sandberg, the former COO of Facebook, and Sukhinder Singh Cassidy, the current CEO of Xero. One thing that stood out was their ability to make objective, impact-driven decisions when it came to promotions and talent management. They prioritized the greatest contributors and those who demonstrated the highest potential for the business, regardless of how long they had been at the company.

Historically, CPA practices have been seniority-driven, which worked well when there was a steady pipeline of accountants and workplace stability. But today’s reality is different. The number of new accountants entering the profession is dwindling, and those that do have a wide range of career options that go far beyond the traditional accounting partnership model. This was abundantly clear from a panel at Botkeeper’s conference AI Unchained, where we discussed alternative structures including accounting platforms, franchises and ESOPs.

As firm leaders, you might be concerned that this approach could cause friction among long-standing team members. After all, promoting a newer team member over someone who has been around longer can ruffle feathers. However, the alternative is riskier: If your top performers aren’t recognized or given opportunities to shine, they will leave. A-players attract A-players. Creating a culture where top performers are disengaged or overlooked can lead to talent loss, which is far more damaging in the long run. By embracing a meritocratic approach, you ensure that your firm’s future is powered by those who thrive in this current reality.

2. Make cross-training a foundation of your practice

In the tech world, wearing multiple hats is the norm. When I worked at Siri (yes, the iPhone assistant, which was eventually acquired by Apple), individuals with cross-functional skills were the norm, not the exception.

Engineers didn’t just code; they also created product designs. Product managers didn’t just product manage; they also handled parts of marketing. This kind of cross-training at tech vendors didn’t just build versatility in an era where agility is needed, it also fostered collaboration and innovation.

In accounting, cross-training can be just as impactful. For example, at the Botkeeper conference panel titled “Walking a Tightrope Between Evolving Technologies and Traditional Accounting” with Angie Grissom (Rainmaker), Geni Whitehouse (ITA) and Mike Maksymiw (Aprio Alliance), the group lamented how the accounting curriculum still doesn’t teach future CPAs data literacy or interpretation skills.

Imagine an accounting firm where every accountant is cross-trained in data analytics. Not only would this prepare them for the future, but it would also allow them to deliver higher-value services to clients. Instead of being confined to compliance work, these cross-trained accountants could provide strategic insights that help clients grow their businesses. 

Cross-training doesn’t just benefit the firm’s services offerings — it engages and motivates employees. When team members are given the opportunity to develop new skills and wear different hats, they feel more valued and challenged. This sense of empowerment drives higher performance and fosters loyalty. Employees who feel like they are growing and expanding their skill set are far more likely to stay with a firm long-term. Cross-training offers them a sense of progress and personal investment in their career growth, which in turn increases their commitment to the firm.

3. Use both quantitative and qualitative feedback to manage talent

Tech vendors have long been applying business performance management principles to talent management. At my company Aiwyn, we regularly conduct pulse employee engagement surveys where team members rate their satisfaction across different vectors. We gather both qualitative and quantitative feedback, ensuring that we have a clear understanding of how employees feel, where they see room for improvement, and where they feel supported.

Accounting firms can adopt a similar approach. You wouldn’t run your business without tracking financial metrics, so why run your talent management program without tracking employee satisfaction? Regular pulse surveys, engagement metrics and feedback loops give you a real-time understanding of your team’s morale. This allows you to address issues before they become problems and ensure that your employees feel valued, heard and engaged.

Implementing KPIs for talent management helps you identify trends over time. Are certain teams consistently reporting low engagement scores? Is there a department where turnover is unusually high? By analyzing the data, you can take proactive steps to improve your workplace culture and retain top talent.

In conclusion, the traditional methods of managing talent for an accounting practice no longer align with the realities of today’s workplace. By taking lessons from tech vendors, firms can adopt a more meritocratic approach, make cross-training a core part of their culture, and use data-driven insights to improve employee engagement and retention.

Do you want to build a workplace that attracts top talent and helps your team thrive in an era of rapid technological change? By embracing these modern talent management strategies, you’ll position your firm to thrive in a rapidly changing world.

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Accounting

Balancing the interests between attorney-client privilege and the auditor’s need to know

Published

on

Companies often face the tricky task of producing privileged and confidential information to their independent auditors for audit purposes. 

This article first examines a company’s dilemma regarding whether to disclose any privileged information to its independent auditors. Next, it provides an overview of the existing law, which addresses when the attorney-client privilege and work product protection could be waived when documents are voluntarily disclosed to an independent auditor for the audit. Finally, we’ll examine how to successfully manage the conflict between an auditor’s need to know and a company’s need to protect privileged and confidential information. 

A company’s dilemma: To disclose or not to disclose? 

Corporations hire independent auditors to perform financial audits and comply with the applicable SEC requirements, shareholder demands, banking regulations and other obligations. In the course of such audits, independent auditors review and test the corporation’s financial statements, detailed books and records, and internal controls. Auditors may also request to review certain privileged information that the corporation prepared for any ongoing or anticipated litigation, including internal investigation reports, attorney memoranda evaluating possible liabilities, tax position papers, and other materials. 

Auditors may request privileged materials for several reasons – for example, to verify financial disclosures; to investigate potential “illegal acts” by a company under Section 10A of the Securities Exchange Act of 1934; or to avoid liability under the recent SEC-approved Public Company Accounting Oversight Board’s Rule 3502, regarding negligence in the conduct of an audit. Auditors are not required, however, to conduct a legal assessment as to a corporation’s compliance or noncompliance with law. 

Companies may comply with the auditor’s request for privileged information. The potential downside to such compliance is that a third party may argue that the documents are no longer privileged because they were disclosed to a third party — the company’s independent auditor. The privilege protecting such documents could be waived and such materials may become discoverable by third parties, including government agencies and a corporation’s litigation adversaries. Conversely, companies may choose to decline to disclose the privileged information to their auditors. With access to less information, a company runs the risk that the auditor could be unable or unwilling to opine on the company’s financial statements. 

In June 2023, PCAOB proposed a new audit standard — Noncompliance with Laws and Regulations — that would require auditors to identify and respond to NOCLAR instances, including whether a company is complying with all the laws and regulations or committing any fraud (see PCAOB Release No. 2023-003). While the rule is pending approval, if enacted, the rule may cause auditors to seek access to more privileged material to meet this obligation. 

In a surge of comments on the PCAOB’s proposal, companies said the new rule could mean more correspondence with lawyers would have to be shared with auditors, with the result that it loses its legal privilege and could become evidence in litigation (see Stephen Foley’s article “Attorney-client privilege at center of clash over new US auditing rules,” in the Financial Times). According to one controller, company personnel may be more hesitant to disclose legal violations to their counsel if they fear that the communication will not be privileged. Defending the proposals, PCAOB chair Erica Williams said the companies’ noncompliance with laws and regulations, including fraud, can really have devastating consequences for investors. Regardless of whether the PCAOB ultimately adopts such requirements, companies have ways to satisfy auditor demands that best protect the applicable privileges.

Applicable law: Privileges and work product doctrines   

The attorney-client privilege is designed to protect communications between clients and their attorneys. Depending on the circumstances, the protection can be waived when documents or communications are voluntarily disclosed to an independent auditor for audit purposes. In a 2019 case In re Keurig Green Mountain Single-Serve Coffee Antitrust Litig, PwC was acting as an independent auditor and received information so that it could audit Keurig’s financial statements. The court held that disclosure to PwC, as a third party, vitiated the attorney-client privilege.

Unlike the attorney-client privilege, a voluntary disclosure of work product to an independent auditor does not automatically waive work product protection (see New York Times Co. v. United States Dep’t of Just., 939 F.3d 479, 496 (2d Cir. 2019). To assert attorney work product protection, the corporation must show that the materials disclosed to its auditor were prepared for an ongoing or anticipated litigation. 

There are two categories of work product, each of which is afforded a different level of protection. First, there is “ordinary” work product, which includes facts and evidentiary documents prepared for an ongoing or anticipated litigation. Ordinary work product is generally subject to protections from discovery, but those protections can be overcome by the opposing party upon a showing of “substantial need” and “undue hardship.” Second, “opinion” work product consists of work product that is narrowly confined to the attorney’s legal analysis, mental impressions, conclusions, opinions or legal theories. Because opinion work product reflects the attorney’s analysis of the client’s legal position, courts typically afford it near-absolute protection from disclosure to third parties. Determining whether the work product is ordinary or opinion involves a fact-intensive inquiry. 

There is a split among the courts regarding waiver of work product doctrine for materials shared with auditors. Under the majority view, auditors are not considered “adversaries” and any disclosure of work product to them does not waive protection. In other words, a corporation’s disclosure of privileged information to its independent auditor does not waive work product protection, because an auditor’s role — including scrutiny and investigation of a corporation’s records and bookkeeping practices – does not constitute an adversarial relationship. In a 2010 case, United States v. Deloitte LLP, 610 F.3d 129 (D.C. Cir. 2010), the court held that Dow had not waived work product protection over documents it had provided to Deloitte, its independent auditor. Id. at 140–41. The key analysis was whether “Deloitte could be Dow’s adversary in the sort of litigation the [withheld] [d]ocuments address” and not “whether Deloitte could be Dow’s adversary in any conceivable future litigation….” Under the minority view, however, independent auditors can be considered inherently adversarial to the companies they audit, so the work product protection could be waived by disclosing privileged materials to them. 

In the event that an opinion work product is disclosed to an auditor, courts are not likely to deem it a waiver and will protect the opinion work product from disclosure to third parties. The same level of protection may not apply to ordinary work product shared with auditors, although the majority rule still would likely provide some protection from disclosure to third parties. 

Managing the conflict: Planning, balancing and taking charge

As in any conflict situation, the means to a successful resolution is understanding the needs of all interested parties and narrowing the areas of dispute to the core issues. The key to achieving this includes planning ahead, balancing the needs of the interested parties, and taking charge of the situation. 

First, consider negotiating a strong confidentiality and non-waiver agreement in an audit engagement letter from the outset. Before a company receives a request for production of any privileged materials by its auditor, the objectives of the auditor’s engagements and responsibilities should be clearly defined. Any engagement letters, work plans and other documents should memorialize the scope of the auditor’s confidentiality requirements. The corporation and auditor should have a mutual understanding that any information sent to the auditor would remain confidential and any disclosure to the auditor is not intended to waive any applicable privileges. 

Second, balancing the auditor’s need to know with the attorney’s need to protect is crucial. Blanket demands by auditors for all information possessed by counsel are intrusive and unnecessary. Equally unhelpful is the counsel who refuses to understand that the client’s interests are best served by working with the auditors to help them discharge their audit responsibilities. It is essential that the auditor and the counsel communicate in detail and plan an approach that allows the auditor to gather the maximum amount of information independent of counsel, thereby lessening the burden and reliance on privileged communications and protected materials. This may involve the auditor’s review of historical information and third-party documents that are not privileged. The auditor should also confer with the audit team and company counsel, and find ways of mitigating the audit’s need for privileged materials. 

At the same time, company counsel should carefully examine the materials to be disclosed to the independent auditor to reduce the risk of any waiver. Although the corporation should provide all the necessary materials required by the auditor, it should do so only after conducting a thorough review of documents to ascertain whether they are truly responsive to the auditor’s requests and whether there are nonprivileged materials that would suffice. Even though the majority rule protects work product, a company should limit disclosure to materials that are necessary for the auditors to complete their audit. 

To the extent possible, attorneys should limit the amount of written work product that is shared. Where feasible, the corporation should consider oral briefings that focus on nonprivileged facts. A telephonic or in-person conversation responding to the auditor’s specific questions might limit the amount of written work product that needs to be disclosed. It is important to note that counsel should exercise caution even when presenting work product orally, as an auditor’s notes from an oral presentation might be subject to discovery. 

If litigation arises and the auditor is subpoenaed, company counsel should closely work with the auditors and review any materials that may contain privilege or work product before they are produced. Being proactive and working cooperatively with the auditors will mitigate and avoid unnecessary disclosures.

Continue Reading

Accounting

Wolters Kluwer announces bevy of integrations, enhancements for tax, practice management, audit

Published

on

Wolters Kluwer announced a panoply of new enhancements to its CCH Axcess solution, centered mostly around AI and integrations, further bolstering the company’s already substantial tech investments. 

CCH Axcess Tax will now have AI-powered research integration with CCH Answer Connect to provide instant insights, as well as access to the CCH Axcess™ Beneficial Ownership solution, made to ease compliance with the Corporate Transparency Act. The company also boasted of advanced API capabilities for seamless data import, enhanced K-1 import functionality, updated 1042 electronic filing support, and improved consolidation features for better control over electronic filing.

CCH Axcess Firm Management, meanwhile, now provides AI-enabled optical character recognition verification via CCH® ProSystem fx® Scan with AutoFlow Technology to reduce review time, as well as migration tools for CCH Axcess™ Workflow, providing new scheduling, APIs, and analytics capabilities. It also features an expansion of expansion of Xpitax® outsourcing services with the introduction of new Xpitax® BOI Outsourcing Services and tax conversion services, updated with enhanced tools within CCH Axcess™ Client Collaboration, including new integrations with CCH Axcess™ Document and expanded invoicing, notes, and two-way messaging features in the Taxpayer Mobile App. Upcoming features include a next-generation browser-based reports manager as well as improved billing features within CCH Axcess™ Practice, with project-based billing anticipated by 2025.

CCH Axcess Audit will now have a modern user interface for a more intuitive experience, increased automation capacities, support for trial balance reports for financial oversight, customizable templates for integrated learning experiences, micro-learning tutorials, multi-user support for collaborative and concurrent work, automated ratio analysis to better tailor engagements to entity complexity, contextual guidance to enhance the knowledge of junior staff, an expansion of CCH Axcess Validate to bring in bank statements for fully automated bank confirmation processes.

The CCH Marketplace, meanwhile, also features new vendors including AuditMiner, Abdo Compass, Finagraph and Ignition. New service providers and consultants including Protection Plus, Rightworks, Eric Does Data and Rare Karma. 

“Wolters Kluwer is at the forefront of technological innovation in the tax and accounting industry,” said Cathy Rowe, senior vice president and segment leader for the U.S. Professional Market in North America. “With our comprehensive, cloud platform, firms can enhance their operations, attract talent, and deliver unparalleled value, ensuring compliance and accuracy in an ever-evolving landscape.”

Prior to this, Wolters Kluwer had announced the launch of a new tax solution specifically for multinationals.  CCH Tagetik Tax Provision & Reporting is meant to support finance and tax leaders in multinational companies by offering data collection and group tax provision calculations (including current, deferred and effective tax rate), and by enabling group tax reporting for financial consolidation figures. 

Continue Reading

Accounting

Trump excludes Asian, European cars from vehicle tax-break plan

Published

on

Donald Trump touted his pledge to provide tax breaks for purchasing cars, highlighting that the benefit would only apply to vehicles made in the U.S. as he rallied voters in a crucial swing state with just two weeks until Election Day.

“I don’t want it to benefit other countries. I want it to benefit us,” Trump said Tuesday at a rally in Greensboro, North Carolina. “Deductibility of interest is great, but only if the car is manufactured in the United States.”

Trump has increased his focus on U.S. automakers in recent weeks as he’s sought to assuage voter concerns about domestic manufacturing jobs, repeatedly pledging to restore industries that have closed factories as supply chains have shifted overseas. Trump said his plan to allow car buyers to write-off the loan interest on their federal taxes would be a boon to U.S. car sales.

“Why the hell would we give them taxes if they manufacture the car in China, Japan or lots of other places that stole our business over the years?” Trump said. “I think that’s going to be great for Detroit,” he added, referring to the U.S. auto manufacturing hub, located in battleground Michigan.

Trump didn’t specify if the tax breaks would be available to many foreign-owned carmakers who produce millions of vehicles in the U.S., including Volkswagen AG, Toyota Motor Corp. and Hyundai Motor Co.

Trump on Tuesday mused about what he called the “glory days” of American car manufacturing, saying his father — who was born in 1905 — considered the “definition of luxury” to be buying a new Cadillac every two years.

In addition to tax breaks for car buyers, Trump has pledged to impose steep tariffs on cars and other products made in Mexico, China and other countries. Economists have warned that could cause household prices to spike and serve as a drag on economic growth.

Trump’s focus on manufacturing jobs comes as he and his Democratic rival Vice President Kamala Harris are in a tight race in the seven battleground states, with the former president ahead by 1.1 percentage points in the RealClearPolitics average of polls. 

The United Auto Workers endorsed Harris for president, but Trump has made inroads with rank-and-file union members, a potentially decisive voting bloc in the “Blue Wall” states of Michigan, Wisconsin and Pennsylvania.

Swing states

Trump has spent the better part of the past two days in North Carolina, and both campaigns have been targeting voters in the state with early voting already underway. The State Board of Elections said that more than 1 million voters had already cast ballots as of Sunday at 4 p.m.

Trump carried the state in both of his past two presidential runs but only narrowly against President Joe Biden in 2020, spurring Democratic hopes of taking the state. 

North Carolina is still recovering from Hurricane Helene, which hit the U.S, southeast, subsuming the state with historic levels of flooding in late September and early October and devastating communities in its path.

Nearly 1.3 million registered voters live in North Carolina counties in the designated Helene disaster area and the state has implemented emergency measures for those displaced by the storm to make it easier to vote, including allowing voters to have absentee ballots sent to them in temporary housing and to cast their ballots at any voting site around the state. 

Continue Reading

Trending