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Americans are YOLO spending more but savings hits lows of Great Recession

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Arriel Vinson hadn’t traveled much before the pandemic. Now she can’t stop.

The 28-year-old writer leaves her Dallas apartment every chance she gets: to see Beyoncé in Atlanta, Usher in Chicago and for girls’ trips in Jamaica and Mexico. When a favorite artist announces new tour dates, Vinson starts rallying friends and snapping up tickets, flights and hotel rooms for their next hurrah.

“My mind-set has completely changed after covid: When I see something I want to do, I make it happen,” she said, adding that her new priorities have required some financial rejigging. “For a while I was going to dinner all the time. I was getting things delivered, but now I’m like, ‘I don’t want to waste money on that.’ I want to travel and go to shows.”

Whatever you call it — doom spending, soft saving, YOLOing (“you only live once”) — the coronavirus pandemic has changed the way Americans spend money. They are saving less but vacationing more, splurging on concerts and sporting events, and booking lavish trips years in advance. Spending on international travel and live entertainment surged roughly 30 percent last year, five times the rate of overall spending growth. Meanwhile, the personal savings rate is at a low not seen since the Great Recession.

And the spending spree has continued into 2024. Consumers spent $145.5 billion more in February than they did the month before — much of that on services — fueling the biggest monthly increase in more than a year, according to data from the Bureau of Economic Analysis released Friday. Meanwhile, the personal savings rate fell to 3.6 percent, from 4.1 percent the previous month.

Just like the Great Depression ushered in decades of frugality and austerity — with an entire generation reusing plastic bags, jam jars and aluminum foil — there are signs the coronavirus crisis has had the opposite effect: nudging Americans toward spending more, especially on experiences.

“When you live through a crisis, it gets ingrained in your brain,” said Ulrike Malmendier, a professor of behavioral finance at the University of California at Berkeley. “The official economic reports might say everything is coming back to normal, but we are different people than we were before the pandemic.”

Financial shocks have repeatedly reshaped the way people think about money, Malmendier said. “Depression babies,” those who came of age after the stock market crash of 1929, were notoriously mistrustful of banks and financial markets. People who have been unemployed are often cautious about spending long after they have found another job. And after the 2008 financial crisis, Americans began saving more of their paychecks, to guard against another massive downturn.

But unlike those financial crises, which led people to pull back, the coronavirus pandemic has left a decidedly different legacy.

“The adverse effects of covid weren’t necessarily financial; people got jobs quickly and the government stepped in with support,” Malmendier said. “Instead, it’s about all of the things we were starved for: human interaction, socializing, travel. People are spending money on the things they missed most.”

Carolyn McClanahan, a financial adviser in Jacksonville, Fla., is seeing this firsthand. Her clients are generally saving less than they were before the pandemic, she said. Instead of solely planning for retirement, they’re focused on “maximizing life now” to make room for more travel, concerts and fun.

“People already had this attitude that you only live once — and that’s been put on steroids,” she said. “Covid was a big wake-up call that life is precious, so you’ve got to enjoy it now.”

It helps that many Americans still have more money in the bank than they did before the pandemic. They have gotten substantial raises or higher-paying jobs that have made it possible to keep spending, despite inflation. Stock portfolios and home prices have soared, giving middle- and upper-class households an extra boost. As of last fall, Americans were still sitting on an extra $430 billion in pandemic savings, according to estimates from the Federal Reserve Bank of San Francisco. Yet consumers have been saving consistently less since the pandemic, with a particular drop-off last summer, coinciding with a strong spending boom.

Still, in a worrisome twist, families have been spending even if they don’t have the money. Credit card debt has risen 22 percent since the pandemic, and more shoppers are turning to “buy now, pay later” installment plans for routine purchases. Bank of America cardholders, for example, spent 7 percent more on travel and entertainment last year than they did in 2022. European summer vacations were particularly popular, with a 26 percent increase from the previous year.

That momentum has continued into the new year. More Americans are traveling than they were a year ago, Transportation Security Administration passenger data shows. And a near-record 22 percent of Americans say they are planning to vacation in a foreign country in the next six months, roughly double pre-pandemic levels, according to Conference Board survey data released this week.

Meanwhile, Live Nation — the parent company of Ticketmaster and the world’s largest entertainment company — posted a record $23 billion in sales last year and expects this year to be even bigger.

“Shows are flying out the door from top to bottom,” chief executive Michael Rapino said in a February earnings call. “We’re seeing no slowdown on the consumer.”

In interviews with more than a dozen Americans, many acknowledged that they are financially better off than they were a few years ago. But just as importantly, they said, they were spending differently — cutting back on midweek restaurant visits, for example, or buying fewer clothes, in favor of big-ticket items and memorable experiences.

All that spending on services helped push economic growth even higher in late 2023, up to a strong 3.4 percent — making the latter half of 2023 the strongest since 2014, outside of the pandemic years, according to data released Thursday by the Bureau of Labor Statistics.

In Seattle, Mike Lee’s free time has become a whirlwind of comedy shows, concerts, hockey games and weekend trips. The software developer, who got divorced early in the pandemic, has been lining up experiences far in advance: Hawaii in April, a Foo Fighters show in August.

“It’s changed the way I move through life,” the 40-year-old said. “I used to save obsessively, almost to a fault, but I’m learning to go out and enjoy life a little bit more.”

But he isn’t splurging across the board. Lee still drives a 20-year-old Toyota Corolla and has cut his restaurant spending by half. Instead, he has stocked his freezer with soup dumplings, chicken wings and other prepared foods to hold him over on evenings when he doesn’t feel like cooking.

Those types of trade-offs, economists say, are likely to continue as households settle into new habits. Families are canceling HBO Max and Disney Plus subscriptions, for example, or ditching grocery delivery and getting rid of Pelotons they hoarded back in 2020.

“People are trying to find the right balance between how they lived during the pandemic and how they want to live now,” said Nadia Vanderhall, a financial planner in Charlotte. “They’re spending more on experiencing life, but they’re also trying to figure out what it means for their finances.”

Michelle Singletary: TikTok’s ‘loud budgeting’ viral trend

Although economists expect a drop-off in spending this year, some are revising their forecasts: Fitch Ratings, for example, now expects consumer spending to grow by 1.3 percent in 2o24, even after inflation, more than double what it had initially predicted. Consumers are poised to keep tapping into savings, the firm said, which is expected to “support spending well into 2024.”

Susan Blume, a travel agent in Garden City, N.Y., is already booking river cruises along the Danube for 2026. International travel has exploded in the past few years, she said, and this year is on track to top them all.

“Everybody was just so confined during the pandemic that they never want to have that experience again,” she said.

But the biggest surprise: the rush of travelers in their mid-20s, far younger than Blume’s usual clientele.

“Gen Z has a very different attitude — they’re not going broke on Gucci or takeout,” she said. “Instead they’re squirreling away for travel. And they’re already planning next year’s big trip: all of Italy, or island-hopping in Greece, or four stops in France.”

It’s unclear exactly how long this era of experiential living will last, though economists say it’s likely to take a major shock, such as widespread job losses or a recession, to get Americans to rethink their spending.

“You have to really have a crash in employment to derail this consumer,” said Diane Swonk, chief economist at KPMG. “This spending isn’t just a mirage, it’s a fundamental change.”

That relentless consumption has invigorated the economy and propped up millions of service-sector jobs. But it has also contributed to a run-up in prices: Inflation for services is at 3.8 percent, compared with a 0.2 percent decline for goods in the past year. That’s creating an ongoing challenge for the Federal Reserve, which has specifically flagged the need to see services inflation cool.

“There is certainly a big question mark there: Can the Fed get hotel inflation, airline inflation, concert inflation down without slowing demand for those things?” said Torsten Slok, chief economist at Apollo Global Management. “But so far people are still spending.”

Michael Sheridan, who lives in Clearwater, Fla., has been on 13 cruises in 17 months. The latest, which he booked on a Friday afternoon, left for the Bahamas the next morning.

The 58-year-old, who once owned a couple of Outback Steakhouses, is on a fixed income. He receives $2,400 a month in Social Security Disability Insurance payments because of a rare genetic disorder that forced him to stop working a decade ago. Sheridan relies on a wheelchair to get around, but he says he has been financially fortunate: His mother, who died in 2020, left him enough cash to buy a $109,000 condo outright.

Now his monthly checks go toward homeowners association fees ($350), phone bills ($40), groceries ($250) — and travel. He’s in Japan now and headed to Seattle in April, the Caribbean in June and Switzerland in July.

“The pandemic absolutely fed this travel addiction,” he said, adding that he was quick to take advantage of cheap airfares and hotel rates during early lockdowns. “I just realized, if all of a sudden something goes south, I’m going to regret not having traveled while I could.”

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Student loan transfer led to credit reporting errors: Lawmakers

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Chair Elizabeth Warren, D-Mass., conducts the Senate Finance Subcommittee on Fiscal Responsibility and Economic Growth hearing titled Promoting Competition, Growth, and Privacy Protection in the Technology Sector, in Dirksen Building on Tuesday, December 7, 2021.

Tom Williams | CQ-Roll Call, Inc. | Getty Images

A “faulty” transfer of student loan accounts from NelNet to Mohela in 2023 led to “millions of consumer credit reporting errors,” lawmakers say in a new letter to government agencies reviewed by CNBC.

The change in loan servicers caused nearly 2 million duplicate student loan records to appear on borrowers’ credit reports, while hundreds of thousands of borrowers’ credit scores were reported incorrectly for up to a year and a half, according to the letter. Sen. Elizabeth Warren, D-Mass., Ron Wyden, D-Oregon, and other lawmakers sent the letter on Wednesday evening to Consumer Financial Protection Bureau Director Rohit Chopra and U.S. Department of Education Secretary Miguel Cardona.

As part of their investigation, the lawmakers sent inquiries to NelNet, Mohela and three credit reporting companies: Equifax, Experian and Transunion. They asked the companies about what had gone wrong and how many borrowers were impacted.

In their letter, the lawmakers urged the government agencies to investigate the problems.

“We respectfully request that the CFPB and ED use their supervisory and enforcement authority to ensure that the appropriate parties are held accountable for these errors,” the lawmakers wrote.

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Mohela appears to have failed to inform the credit reporting companies of each loan transfer from NelNet, the lawmakers said they found in their investigation. As a result, many borrowers had their single loan balance reported twice, once by each servicer.

Duplicate student loan balances on a borrowers’ credit report can reduce their credit scores and make it more difficult for them to obtain mortgages, car loans and other credit, the lawmakers note in the letter.

Mohela and Nelnet did not immediately respond to requests for comment.

The credit reporting companies identified “over 100,000 cases” in which the reporting errors led borrowers to have an incorrect credit score, according to the lawmakers’ investigation. Thousands of borrowers had their credit scores drop by more than 20 points, they said.

They added that borrowers submitted around 7,500 complaints and disputes to Mohela and the credit reporting companies in attempts to fix the errors.

The credit reporting companies told the lawmakers the duplicate balances “have been resolved now,” the letter said.

An Equifax spokesperson said they were aware that some student loan servicers “did not report loans in adherence to the consumer reporting guidelines.”

“We are working with the Department of Education and the servicers to correct misreported accounts and ensure that student loans are being appropriately reflected on consumer credit reports,” the spokesperson said. 

Experian and TransUnion did not immediately respond to requests for comment.

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CFPB takes aim at credit card issuers over ‘bait-and-switch’ rewards

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The secret to credit card rewards

CFPB cracks down on rewards tactics

About 90% of all credit card spending is on rewards cards. But according to the CFPB, an increasing number of consumers have reported that some rewards are hard to redeem or are not worth as much as they thought. In 2023 alone, complaints involving credit card rewards jumped 70% over pre-pandemic levels. 

“Large credit card issuers too often play a shell game to lure people into high-cost cards, boosting their own profits while denying consumers the rewards they’ve earned,” CFPB Director Rohit Chopra said in a statement. “When credit card issuers promise cashback bonuses or free round-trip airfares, they should actually deliver them.”

According to the Consumer Bankers Association, only a small share of credit card users report problems with rewards: Complaints regarding rewards made up just 2% of all credit card complaints reported to the CFPB since January 2020. 

“The only bait-and-switch that’s happening here is from the CFPB once again misrepresenting its own data,” CBA President and CEO Lindsey Johnson said in a statement.

“As the CFPB’s own research shows, credit cards are — by far — the best tool for the one-fifth of Americans that lack access to credit to begin building their financial lives,” Johnson said.

Consumer complaints about credit card rewards are exceedingly rare, the American Bankers Association also noted.

“Despite widespread evidence that credit card rewards programs are highly popular and deliver tremendous value to tens of millions of U.S. cardholders from all walks of life, Director Chopra has once again chosen not to let facts get in the way of his decision to tarnish a hugely popular consumer product,” Rob Nichols, the ABA’s president and CEO, said in a statement.

Consumers like reward cards

Even with credit card interest rates near an all-time high, when deciding on a new credit card, 83% of cardholders said their final decision comes down to perks, according to a separate report by CardRates.com.

The majority, or 58%, of credit card users polled by CardRates said they preferred cash back over miles or points. But still, not all cardholders used the credit card rewards available to them.

Travel rewards can be more lucrative but are notoriously harder to redeem, Bankrate also found. Only 11% of rewards cardholders redeemed for a free hotel stay, while just 10% redeemed for a free flight, according to Bankrate.

“Failing to redeem your rewards is a major missed opportunity,” said Bankrate’s senior industry analyst Ted Rossman. “While the best rewards can be subjective, the worst reward is getting nothing at all.”

How to make the most of rewards

In the best-case scenario, credit card rewards are “almost like free money,” said Bill Hardekopf, a credit card expert and CEO of BillSaver.com.

But that’s only if you pay your credit card off on time and in full every month. With credit card rates over 20%, on average, the benefits of cash back or other perks are quickly eroded if you carry a balance.

“If you miss a payment or are late on a payment, you get socked with a huge penalty — that interest rate will far outweigh the rewards you are going to get,” Hardekopf said.

When it comes to which reward card to choose, Hardekopf recommends a cash-back card with a low, or no, annual fee. “The best reward you can get is cash back because cash talks — it’s easy to understand and there’s no problem redeeming.”

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Some shoppers prefer retail credit cards over buy now, pay later plans

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Filadendron | E+ | Getty Images

High interest rates aren’t deterring many shoppers from store credit cards.

When asked to choose between a store card or a buy now, pay later plan, 58% of surveyed shoppers prefer store cards, according to a new report by LendingTree. The remaining 42% picked BNPL loans.

The site polled 2,040 U.S. adults in September.

That choice “speaks to the fact people may be looking for a little bit longer-term help with their financial situation,” said Matt Schulz, chief credit analyst at LendingTree.

In December, new cards offered by the top 100 retailers had an average annual percentage rate of 32.66%, up from 27.7% in 2022, according to the Consumer Financial Protection Bureau. Many short-term BNPLs do not charge interest, but longer-term loans do, and on the higher end, those rates can be comparable to a store card.

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Younger shoppers have been early adopters of BNPL, and that shows in their payment preferences. 

About 59% of Gen Zers and 51% of millennials prefer BNPL over retail store credit cards, Lending Tree found. To compare, 38% of Gen Xers and 22% of baby boomers prefer BNPL.

“Buy now, pay later really started off as a millennial, Gen Z phenomenon,” Schulz said. “Younger Americans really drove a lot of the growth.” 

Whichever payment option you plan to use to finance holiday purchases this year, keep in mind the cost of carrying the debt, experts say.

How store cards and BNPL work

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A retail credit card can affect your credit history, as the account is reported to the three major credit bureaus: Equifax, Experian and TransUnion.

BNPL has been somewhat “invisible” to credit bureaus in the past, meaning the loan did not show up on users’ credit reports. But AfterPay, Affirm and Klarna are among the providers reporting some BNPL loans to the credit bureaus.

Both payment forms can be attractive for shoppers. Retail store credit cards tend to be easier to qualify for compared to other credit cards, especially as banks have been tightening credit card approval requirements in recent months, Schulz said. 

Over the third quarter of 2024, some banks have tightened their lending standards for credit card loans, lowered their credit limits and increased minimum credit score requirements, according to the Federal Reserve.

“It’s a reaction from the banks to rising delinquencies, rising debt and overall economic uncertainty,” Schulz said.

BNPL can also be relatively easy to apply for and qualify.

“The rise of buy now, pay later is the biggest reason why Americans are opening fewer store cards,” according to Ted Rossman, an industry analyst at Bankrate.

‘Consider the total cost of ownership’

The holiday season is here, a busy time to buy gifts for family and friends. If you find yourself in a situation where a retail store credit card or a BNPL can help stretch your budget, consider the “total cost of ownership,” Rossman said.

“Both of these payment methods can be advantageous depending on how you use them, but could also be a pretty slippery slope into debt and overspending,” he said.

BNPL can be tricky because you can have multiple loans running at the same time, and the costs “can add up,” Rossman said. Make sure to keep track of the pay-later loans you have and are able to withstand the automatic deductions.

If you can’t pay a retail card purchase off at the end of the statement period, any discount, reward or perk that you may get is going to be washed over by the interest you’ll owe on top of the outstanding balance, Schulz said. 

“Paying 30% interest to save 15 or 20% doesn’t make a whole lot of sense financially,” Schulz said.

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