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Being strategic with your accounting firm’s tech stack

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Firm leaders know that their tech stacks can be more than just overhead or infrastructure — they can be key strategic assets in the firm’s overall mission, driving efficiency and growth in ways that go well beyond their use in client engagements. But not all of them know what, exactly, it means to leverage their technology this way. When someone says firms should be strategic with their tech stacks, what specifically does this involve? 

Before anything else, it means adopting a problem-solving mindset that seeks technology that addresses specific problems the firm has, versus buying the technology first and figuring out a use case later. 

“I think first it means not asking, ‘What tool are we going to deploy or buy?’ but rather, ‘What problem are we solving, and how aligned it is with the overall corporate vision and strategy?'” said Kacee Johnson, principal of fintech at technology advisory firm Radical and former vice president of strategy and innovation with CPA.com.

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Donny Shimamoto, head of accounting tech advisory firm IntrapriseTechKnowlogies, raised a similar point in saying that leaders should be thinking beyond the technology itself to consider how their tech stack aligns with the firm’s broad strategic position, and move forward from there. 

“Part of creating that sustainable firm is starting first with the mission, vision, values and business strategy of the firm, and using that to then drive the services that we’re providing, and then using that to drive what tech I need to support delivering those services,” he said. 

Jim Bourke, managing director of the advisory practice at Top 100 Firm Withum, added that these considerations should not be made in isolation but in active conversation with key practice leaders — not only to better understand their needs, but also because they likely are more aware of the specific solutions on the market for their areas of specialization. He added that they’ve likely also talked to their colleagues at other firms about technology as well, and so are also more likely to know what solutions have worked well at other firms. 

“So that’s what I would do: I would get myself up to speed by the major service lines, generally audit and tax, and find out what the competition is doing in those specific areas as well,” he said. 

Misalignment between the tech strategy and the broader firm strategy could be not just wasteful but potentially dangerous, added Bourke, raising the example of a firm that specializes in health care industry clients. 

“Maybe the firm is very much involved in health care and there is a lot of HIPAA work. There are a lot of HIPAA rules when it comes to servicing health care clients. Well, maybe your internal technology group is not aligned with that strategy, and they select a technology tool that, quite frankly, doesn’t have encryption or may violate HIPAA rules. This is where everyone needs to be on the same page. Make sure whoever is in charge of the technology direction in the firm has a seat at that table, and is aligned with where the firm is going from a strategy perspective,” he said. 

The wider view, and the longer 

These are lessons that Akshay Shrimanker, head of Shay CPA, has learned over the many years he has been a firm leader. His firm does regular strategic reviews of its tech stack to see what has and has not worked, and to discuss what they’ll do with what doesn’t. These considerations, while about technology, go past the actual software itself and into its wider impacts on the practice. 

“So it really starts from ‘What are our strategic goals for the year? How do these tools actually fit in from a practical standpoint?'” he said. 

For example, his firm invested in tax research software not because they feared missing out, but because it filled a specific need they had at the time. While based in New York City, during the pandemic lockdowns both staff and clients were spread out all over the country, which raised a host of new challenges they’d never had to consider before. Where before they dealt mainly with local issues, now they suddenly were faced with a real need to get quick information about California tax regulations, Texas tax rates, Massachusetts filing procedures and more. 

“Because now the teams are spread out, so things are a lot more distributed. So the rise of remote teams and district distributed teams kind of was our trigger to invest in tax research,” he said. While the lockdowns have since ended, the software remained, which has significantly bolstered the firm’s tax advisory offerings. 

Past the technology itself, Shimamoto also talked about how a tech stack can help screen clients. Staff have links in their email signatures that take prospective clients to a calendar page to book a meeting. This, he said, is the “first gate.” If a client doesn’t know how to schedule a meeting with a simple calendar app, “that’s not a client for us.” 

“You’d be surprised at the number of clients that can’t do that. It’s not a lot, but there are some that get all confused and say ‘What link? Oh, I couldn’t figure out how to do that’ once they got to the site. … The other thing we would look at is the client on social media. For us, if a client’s not on LinkedIn, that’s a red flag to us; it shows that they’re not paying attention to what’s going on,” he said. 

Johnson noted that the tech stack can also play a role in recruiting and retention, especially for younger talent. She was blunt in saying that younger people will not stay at a firm long if it has antiquated technology. Their expectations at work are shaped with what they grew up with in their personal lives, and considering the rapid pace of technology today, this means firms that don’t keep up will have trouble keeping talent. At best they’ll collect a paycheck as they actively look for something better.

“I’ve got a 14-year-old daughter. She’s been using AI since she’s 12 years old. She seriously believes her dad is a dinosaur because he still Googles things. Imagine what her expectations are going to be when she gets into the workforce,” she said. 

And it’s not just about the tech itself but, rather, what their days will look like while using it. Bourke noted that, long ago, entry-level hires were making copies, grabbing coffee and other menial tasks that were likely beneath them. Firms with solid technology investments will instead have them doing more interesting, higher-value work, which is what young people want to do now. 

“I would tell a young staff person in school, ‘Why come to my firm? Because we’re going to let technology do all those manual tasks that kids your age used to do, and I’m gonna put you in a position to leverage the knowledge that you have, that core understanding you’ve learned in school. … The entry-level kids, the interns, [they were] running for coffee, making copies. That’s not going to happen here. We’re going to let technology do the manual tasks, and we’re going to let you deploy what you’ve learned in your education and what you do every single day,'” he said. 

Understanding client technology

Another aspect of tech stack strategy is how it can support the specific niches a firm operates within. Taking on a speciality can be a great way to not only stand out in the market, develop high-value clients and deepen thought leadership. Shimamoto said that technology specific to the firm’s niche is essential to offering these specialized services. 

“As I start to look at what additional services or supplementary services I can provide, that usually means going deeper into an industry and addressing things that are more specific to that industry. [This could mean] additional tech offerings that perhaps integrate with the accounting systems that help them deal with other issues that are maybe accounting adjacent,” he said. 

Bourke made a similar point, using construction as an example. A firm that wants to primarily serve construction contractors would need to understand the technology tools they’re using, as well as having solutions that can integrate with them. 

“So here I am, I’m an expert in the construction industry. I’m going to go out and be a thought leader in the construction space. I’m going to say, ‘Hey, I’m a CPA. I understand the technology tools that you use. I understand file structures. I understand your specific needs. And that’s why you need to select firms like us, because we understand the technology that is deployed, and we can take your data and technology and bring it into our systems to do your tax returns,'” he said.

In addition to easing client interactions, Johnson noted that specializing can help focus a firm’s tech stack to just what is needed for that niche, versus maintaining solutions for every possible contingency. She witnessed this herself at a previous job constructing virtual servers for accounting firms. Typically a firm would come with between 20 to 25 applications, but then there were some who came in with more than 100. 

“Because they’re not industry-specific. It was chaos to manage those and do updates and the firm, those poor folks, they then had to try and learn and support all these different industry-specific tools for every client,” she said.  

She added that specialization could also serve marketing purposes as it can serve as a powerful brand identity that helps differentiate the firm from others in the area. 

“It actually defines your brand so much more when you can be the experts of your tech stack, for your staff, but also for your clients. And I get that you risk losing some logos over that, but you’ve got to have a vision here and make sure that you know you’re sticking to it,” she said. 

Bourke added that technology can even go from supporting the firm’s strategy to helping shape it directly, particularly with AI. For a client, he said, they might use AI to understand every single competitor that a prospect might have in their space, then understand what makes that prospect unique, as well as the industry-specific issues that they might face regarding tax or audit. From there it’s a matter of approaching the prospect with what makes the firm uniquely positioned to solve its problems. It is not difficult to turn this same kind of analysis around on one’s own firm as well. 

“I don’t care, small firm, big firm, you can ask Copilot the same questions, you can ask ChatGPT the same questions and leverage AI,” he said. 

No final destination

But just as important as understanding how technology can address a firm’s issues is understanding that it’s rarely a silver bullet. Johnson said that leaders should not think of their tech stack strategy as a one and done thing but an ongoing journey with twists and turns along the way. 

“Firms [are] looking at their tech strategy as a destination and not a journey. It’s like they expect to have this perfect tech stack waiting for them. It’s kind of crazy. But we all know how rapidly everything is changing. You’re constantly going to be experimenting, adjusting, aligning tools with where your firm wants to go. You’re not going to just arrive at this strategic stack, you’re going to constantly be shaping it,” she said. 

Shrimanker agreed. Technology can do much to help solve a firm’s issues, but it cannot do so by itself — and leaders should not expect it to. 

“From my experience now, being a firm owner for over a decade, regardless of what technology is going to come out, nothing is going to really be solved if you have issues internally, or if you’re not profitable, or if you’re not getting enough clients, or there’s staffing issues, or there’s issues between people. No tool or technology is going to solve that problem. So I think a lot of the time, we may be looking at these software and the tools as a Band Aid, rather than really solving more deep-seated issues that firms are going through,” he said. 

This is the latest in a series of articles about managing your firm’s technology.

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Accounting

FASB plans changes in crypto accounting

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The Financial Accounting Standards Board met this week to discuss its projects on accounting for transfers of cryptocurrency assets and enhancing the disclosures around certain digital assets, such as stablecoins.

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During Wednesday’s meeting, FASB’s board made certain tentative decisions, according to a summary posted to FASB’s website. FASB began deliberating the Accounting for transfers of crypto assets project and decided to expand the scope of its guidance in  Subtopic 350-60, Intangibles—Goodwill and Other—Crypto Assets, to address crypto assets that provide the holder with a right to receive another crypto asset. FASB decided to clarify the existing disclosure guidance by providing an example of a tabular disclosure illustrating that wrapped tokens, if they’re significant, would be disclosed separately from other significant crypto asset holdings.

At a future meeting, the board plans to consider clarifying the derecognition guidance for crypto transfer arrangements to assess whether the control of a crypto asset has been transferred.

FASB also began deliberations on the Cash equivalents—disclosure enhancement and classification of certain digital assets project and made a number of decisions.

The board decided to provide illustrative examples in Topic 230, Statement of Cash Flows, to clarify whether certain digital assets such as stablecoins can meet the definition of cash equivalents. It also decided to include the following concepts in the illustrative examples:

  1. Interpretive explanations that link to the current cash equivalents definition;
  2. The amount and composition of reserve assets; and,
  3. The nature of qualifying on-demand, contractual cash redemption rights directly with the issuer.

FASB plans to clarify that an entity should consider compliance with relevant laws and regulations when it’s creating a policy concerning which assets that satisfy the Master Glossary definition of the term “cash equivalents will be treated as cash equivalents.

“I agree with the staff suggestion to look at examples,” said FASB vice chair Hillary Salo. “From my perspective, I think that is going to help level the playing field. People have been making reasonable judgments. I agree with that. And I think that this is really going to help show those goalposts or guardrails of what types of stablecoins would be in the scope of cash equivalents, and which ones would not be in the scope of cash equivalents. I certainly appreciate that approach, and I think it has the least potential impact of unintended consequences, because I do agree with my fellow board members that we shouldn’t be changing the definition of cash equivalents, and it’s a high bar to get into the cash equivalent definition.”

“I’m definitely supportive of not changing the definition of cash equivalents,” said FASB chair Richard Jones. “I believe that’s settled GAAP in a way, and we’re not really seeing a call to change it for broader issues. I am supportive of the example-based approach. The challenge with examples, though, is everybody’s going to want their exact pattern, but that’s not what we’re doing.”

The examples will explain the rationale for how digital assets such as stablecoins do or do not qualify as cash equivalents and give a roadmap for other types of digital assets with varying fact patterns to be able to apply.

“We really don’t want to be as a board facing a situation where something was a cash equivalent and then no longer is at a later date,” said Jones. “That’s not good for anyone, so keeping it as a high bar with certain rigid criteria, I think, is fine.”

Stablecoins are supposed to be pegged to fiat currencies such as U.S. dollars and thus provide more stability to investors. “In my view, while a stablecoin may meet the accounting definition established for cash equivalents, not every one of those stablecoins in the cash equivalent classification represents the same level of risk,” said FASB member Joyce Joseph.

She noted that the capital markets recognize the distinctions and have established a Stablecoin Stability Assessment Framework to evaluate a stablecoin’s ability to maintain its peg to a fiat currency. Such assessments look at the legal and regulatory framework associated with the stablecoin, and provide investors with information that could enable them to do forward-looking assessments about the stability of the stablecoin.

“However, for an investor to consider and utilize such information for a company analysis the financial statement disclosures would need to include information about the stablecoin itself,” Joseph added. “In outreach, the staff learned that investors supported classifying certain stablecoins as cash equivalents when transparent information is available about the entities at which the reserve assets are held. Therefore, in my view, taking all of this into consideration a relevant and informative company disclosure would include providing investors with the name of the stablecoin and the amount of the stablecoin that is classified as a cash equivalent, so investors can independently assess the liquidity risks more meaningfully and more comprehensively by utilizing broader information that is available in the capital markets and its emerging information.”

Such information could include the issuer, reserves, governance and management, she noted, so investors would get a more holistic look at the risks that holding the stablecoin would entail for a given company.

The board decided to require all entities to disclose the significant classes and related amounts of cash equivalents on an annual basis for each period that a statement of financial position is presented.

Entities should apply the amendments related to the classification of certain digital assets as cash equivalents on a modified prospective basis as of the beginning of the annual reporting period in the year of adoption.

FASB decided that entities should apply the amendments related to the disclosure of the significant classes and amounts of cash equivalents on a prospective basis as of the date of the most recent statement of financial position presented in the period of adoption.

The board will allow early adoption in both interim and annual reporting periods in which financial statements have not been issued or made available for issuance.

FASB also decided to permit entities to adopt the amendments to be illustrated in the examples related to the classification of certain digital assets as cash equivalents without the need to perform a preferability assessment as described in Topic 250, Accounting Changes and Error Corrections.

The board directed the staff to draft a proposed accounting standards update to be voted on by written ballot. The proposed update will have a 90-day comment period.

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Accounting

Lawmakers propose tax and IRS bills as filing season ends

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Senators introduced several pieces of tax-related legislation this week, including measures aimed at improving customer service at the Internal Revenue Service, cracking down on tax evasion and curbing the carried interest tax break, in addition to efforts in the House to repeal the Corporate Transparency Act.

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Senators Bill Cassidy, R-Louisiana, and Mark Warner, D-Virginia, teamed up on introducing a bipartisan bill, the Improving IRS Customer Service Act, which would expand information on refunds available to taxpayers online and help taxpayers with payment plans if they need it.

The bill would establish a dashboard to inform taxpayers of backlogs and wait times; expand electronic access to information and refunds; expand callback technology and online accounts; and inform individuals facing economic hardship about collection alternatives.

“Taxpayers deserve a simple, stress-free experience when dealing with the IRS,” Cassidy said in a statement Wednesday. “This bill makes the process quicker and easier for taxpayers to get the information they need.”

He also mentioned the bill during a Senate Finance Committee hearing about tax season when questioning IRS CEO Frank Bisignano. During the hearing, Cassidy secured a commitment from Bisignano that the IRS would work with Congress to implement these reforms if the legislation were signed into law.

“I’m happy to meet with the team … and do all I can to make it as good as you want it to be,” said Bisignano.

“My bill would equip the IRS with the legislative mandate to create an online dashboard so that taxpayers can monitor average call wait time and budget time accordingly,” said Cassidy. He noted that the bill would allow a callback for taxpayers that might need to wait longer than five minutes to speak to a representative, and establish a program to identify and support taxpayers struggling to make ends meet by providing information about alternative payment methods, such as installments, partial payments and offers in compromise. 

“I know people are kind of desperate and don’t know where to turn for cash, so I think this could really ease anxiety,” he added. “This legislation is bipartisan and is likely to pass this Congress.”

Cassidy and Warner introduced the Improving IRS Customer Service Act in 2024. Last year, Warner wrote to National Taxpayer Advocate Erin Collins at the IRS regarding the underperforming Taxpayer Advocate Service office in Richmond, Virginia, and advocated against any harmful personnel decisions that would negatively impact taxpayers.

“Taxpayers shouldn’t have to jump through hoops to get basic answers from the IRS — and in the last year, those challenges have only gotten worse,” Warner said in a statement. “I am glad to reintroduce this bipartisan legislation on Tax Day to ease some of this frustration by increasing clear communication and making IRS resources more readily available.”

Stop CHEATERS Act

Also on Tax Day, a group of Senate Democrats and an independent who usually caucuses with Democrats teamed up to introduce the Stop Corporations and High Earners from Avoiding Taxes and Enforce the Rules Strictly (Stop CHEATERS) Act.

Senate Finance Committee ranking member Ron Wyden, D-Oregon, joined with Senators Angus King, I-Maine, Elizabeth Warren, D-Massachusetts, Tim Kaine, D-Virginia, and Sheldon Whitehouse, D-Rhode Island. The bill would provide additional funding for the IRS to strengthen and expand tax collection services and systems and crack down on tax cheating by the wealthy.

“Wealthy tax cheats and scofflaw corporations are stealing billions and billions from the American people by refusing to pay what they legally owe, and far too many of them are getting a free pass because Republicans gutted the enforcement capacity of the IRS,” Wyden said in a statement. “A rich tax cheat who shelters mountains of cash among a web of shell companies and passthroughs is likelier to be struck by lightning than face an IRS audit, and Republicans want to keep it that way. This bill is about making sure the IRS has the resources it needs to go after wealthy tax cheats while improving customer service for the vast majority of American taxpayers who follow the law every year.”

Earlier this week. Wyden also introduced two other pieces of legislation aimed at cracking down on the use of grantor retained annuity trusts and private placement life insurance contracts to avoid or minimize taxes.

The Stop CHEATERS Act would provide the IRS with additional funding for tax enforcement focused upon high-income tax evasion, technology operations support, systems modernization, and taxpayer services like free tax-payer assistance.

“As Congress seeks ways to fund much-needed policy priorities and address our growing national debt, there is one common sense solution that should have unanimous bipartisan support: let’s enforce the tax laws already on the books,” said King in a statement. “Our legislation will make sure the IRS has the resources it needs to confront the gap between taxes owed and taxes paid – while ensuring that our tax enforcement professionals are focused on the high-income earners who account for the most tax evasion. This is a serious problem with an easy solution; let’s pass this legislation and make sure every American pays what they owe in taxes.”

Carried interest

Wyden, King and Whitehouse also teamed up on another bill Thursday to close the carried interest tax break for hedge fund managers that Democrats as well as President Trump have pledged for years to curtail. The tax break mainly benefits hedge fund managers, private equity firm partners and venture capitalists, who have lobbied heavily to defeat attempts to end the lucrative tax break. The tax break was scaled back somewhat under the Tax Cuts and Jobs Act of 2017.

Carried interest is a form of compensation received by a fund manager in exchange for investment management services, according to a summary of the bill. A carried interest entitles a fund manager to future profits of a partnership, also known as a “profits interest.” Under current law, a fund manager is generally not taxed when a profits interest is issued and only pays tax when income is realized by the partnership, often in connection with  the sale of an investment that happens years down the road. Not only does this allow a fund manager to defer paying tax, but the eventual income from the partnership almost always takes the form of capital gain income, taxed at a preferential rate of 23.8% compared to the top rate of 40.8% for wage-like income.  

Under the bill, the Ending the Carried Interest Loophole Act, fund managers would be required to recognize deemed compensation income each year and to pay annual tax on that amount, preventing them from deferring payment of taxes on wage-like income. A fund manager’s compensation income would be taxed similar to wages on an employee’s W-2, subject to ordinary income rates and self-employment taxes.   

“Our tax code is rigged to favor ultra-wealthy investors who know how to game the system to dodge paying a fair share, and there is no better example of how it works in practice than the carried interest loophole,” Wyden said in a statement. “For several decades now we’ve had a tax system that rewards the accumulation of wealth by the rich while punishing middle-class wage earners, and the effect of that system has been the strangulation of prosperity and opportunity for everybody but the ultra-wealthy. There are a lot of problems to fix to restore fairness and common sense to our tax code, and closing the carried interest loophole is a great place to start.”

Repealing Corporate Transparency Act

The House Financial Services Committee is also planning to markup a bill next Tuesday that would fully repeal the Corporate Transparency Act, which has already been significantly scaled back under the Trump administration to only require beneficial ownership information reporting by foreign companies to FinCEN, the Treasury Department’s Financial Crimes Enforcement Network. 

If enacted, the repeal would eliminate beneficial ownership reporting requirements, removing a transparency measure designed to help law enforcement and national security officials identify who is behind U.S. companies. 

“This repeal would turn the United States back into one of the easiest places in the world to set up anonymous shell companies, something Congress worked for years to fix,” said Erica Hanichak, deputy director of the FACT Coalition, in a statement. “These entities are routinely used to facilitate corruption, financial crime, and abuse. Rolling back the CTA doesn’t just weaken transparency, it signals to bad actors around the world that the U.S. is once again open for illicit business.”

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Accounting

IRS struggles against nonfilers with large foreign bank accounts

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The Internal Revenue Service rarely penalizes taxpayers who have high balances in foreign bank accounts and fail to file the proper forms, according to a new report.

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The report, released Tuesday by the Treasury Inspector General for Tax Administration, examined Foreign Account Tax Compliance Act, also known as FATCA, which was included as part of a 2010 law in an effort to tax income held by U.S. citizens in foreign bank accounts by requiring financial institutions abroad to share information with the tax authorities. 

Taxpayers with specified foreign financial assets that meet a certain dollar threshold are also required to report the information to the IRS by filing Form 8938. Failure to file the form can result in penalties of up to $60,000. However, TIGTA’s previous reports have demonstrated that the IRS rarely enforces these penalties. 

The IRS created an Offshore Private Banking Campaign initiative to address tax noncompliance related to taxpayers’ failure to file Form 8938 and information reporting associated with offshore banking accounts, but it’s had limited success.

Even though the initiative identified hundreds of individual taxpayers with significant foreign bank account deposits who failed to file Forms 8938, the campaign only resulted in relatively few taxpayer examinations and a small number of nonfiling penalties. The campaign identified 405 taxpayers with significant foreign account balances who appeared to be noncompliant with their FATCA reporting requirements.

The IRS used two ways to address the 405 noncompliant taxpayers: referral for examinations and the issuance of letters to them.

  • 164 taxpayers (who had an average unreported foreign account balance of $1.3 billion) were referred for possible examination, but only 12 of the 164 were examined, with five having $39.7 million in additional tax and $80,000 in penalties assessed.
  • 241 noncompliant taxpayers (who had an average unreported account balance of $377 million) received a combination of 225 educational letters (requiring no response from the taxpayers) and 16 soft letters (requiring taxpayers to respond). None of the 241 taxpayers were assessed the initial $10,000 FATCA nonfiling penalty.

“While taxpayers can hold offshore banking accounts for a number of legitimate reasons, some taxpayers have also used them to hide income and evade taxes,” said the report. 

Significant assets and income are factors considered by the IRS when assessing whether taxpayers intentionally evaded their tax responsibilities, the report noted. Given the large size of the average unreported foreign account balances, these taxpayers probably have higher levels of sophistication and an awareness of their obligation to comply with the law. 

TIGTA believes the IRS needs to establish specific performance measures to determine the effectiveness of the FATCA program. “If the IRS does not plan to enforce the FATCA provisions even where obvious noncompliance is identified, it should at least quantify the enforcement impact of its efforts,” said the report. “This will ensure that IRS decision makers have the information they need to determine if the FATCA program is worth the investment and improves taxpayer compliance. 

TIGTA made three recommendations in the report, including revising Campaign 896 processes to include assessing FATCA failure to file penalties; assessing the viability of using Form 1099 data to identify Form 8938 nonfilers; and implementing additional performance measures to give decision makers comprehensive information about the effectiveness of the FATCA program. The IRS disagreed with two of TIGTA’s recommendations and partially agreed with the remaining recommendation. IRS officials didn’t agree to assess penalties in Campaign 896 or with implementing performance measures to assess the effectiveness of the FATCA program. 

“From our perspective, TIGTA’s conclusions regarding IRS Campaign 896 are based, in part, on a misguided premise and overgeneralizations, including the treatment of ‘potential noncompliance’ as tantamount to ‘egregious noncompliance’ that warrants a monetary penalty without contemplating the variety of justifications that may exempt a taxpayer from having to file Form 8938,” wrote Mabeline Baldwin, acting commissioner of the IRS’s Large Business and International Division, in response to the report. 

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