Connect with us

Accounting

Firms made investments in client experience, cybersecurity

Published

on

Tech-forward accounting firms — including those listed in this year’s Best Firms for Technology — have devoted a lot of time and resources toward improving the client experience, particularly when it concerns onboarding. 

Whether evaluating potential clients, accepting new ones, or working with existing ones, managing them all was a clear pain point for many firms, leading them to concentrate on improving the efficiency and efficacy of their processes at every stage. Some, like Top 25 firm Cherry Bekaert, focused their efforts on the start of the process when evaluating and accepting new clients, according to assurance partner Jonathan Kraftchick.

“One major advancement was the implementation of a custom-built solution that reduced the average time for our client acceptance process by more than half. Additionally, we automated our engagement letter process for assurance and are in the process of extending this feature to the rest of the firm. This platform is significantly reducing the time from initiation to final signature,” he said. 

Client onboarding and experience
Onboarding concept, Wooden block on desk with onboarding icon on virtual screen.

Satori Studio – stock.adobe.com

EisnerAmper, another Top 25 Firm, also focused on the engagement letter process, having moved it to a SaaS-based system that chief technology officer Sanjay Desai said automates the creation, routing, approval, delivery and tracking of engagement letters for faster, smoother and more consistent processes. This, he said, has served to both reduce manual effort and improve client relationships. 

“The platform also plays a key role in risk management, using standardized templates and workflows to ensure compliance with firm policies and regulatory requirements. In addition, we’ve introduced a centralized SaaS-based client portal that enhances collaboration and visibility across all engagements. The new portal also includes improved data collection functionality creating a more efficient, connected and transparent experience for clients,” he said. 

Beyond client intake, some firms also reported developing new solutions they could offer to clients to improve value. Iowa-based Community CPA and Associates, for example, developed a new payroll portal that lets clients upload hours, enter new employees, update employee info, retrieve payroll documents and delegate access. 

Meanwhile, Top 50 firm LBMC developed and implemented its own practice management application to provide real-time client engagement KPI dashboards, which CEO Jim Meade said should “significantly improve engagement realization as well as enhance the client experience.”  

Finally, firms did not ignore the matter of actually getting paid by the client. Many reported improved billing and collection processes driven by new technology investments, such as Illinois-based Mowery & Schoenfeld. 

“As with any firm, billing and revenue collection is key to our cash flow and success,” said Chris Madden, director of information technology. “We have invested in and implemented a new technology solution to assist with collections with a goal of improving this process.”

Security improvements

Many tech-forward firms also focused heavily on cybersecurity as both the number and scale of threats continues to increase. For some, like California-based Navolio & Tallman, these efforts have largely been about process. The firm recently changed how it vetted new cloud-based tools. 

“We look closely at security, usability, and how well each tool fits with our goals,” said IT partner Stephanie Ringrose. “Reviewing vendor SOC 2 reports and similar documentation is a key part of that process, helping us ensure that everything we adopt meets our standards for data protection and compliance. This approach has already helped us roll out some great new technology for our family office team, and we’re continuing to build out a flexible, modern tech stack that really supports their specialized needs.”

Others, like Top 50 firm UHY, took a more technical approach, utilizing a number of new tools over the past year, including some driven by AI, which chief information officer Russell Gibson said has become a differentiating feature with clients. 

“Recognizing the increasing sophistication of cyber threats — especially those leveraging AI — we’ve adopted AI-driven cybersecurity technologies to identify and mitigate threats more swiftly and efficiently. These tools have been critical in safeguarding our firm and our clients from evolving cyberattacks, including ransomware and sophisticated phishing campaigns. Our proactive stance on cybersecurity and AI-driven solutions has positively influenced how we acquire new clients. Demonstrating our commitment to advanced technology and rigorous security protocols has differentiated our firm in a competitive marketplace, assuring potential clients of our ability to securely handle their sensitive information,” he said. 

And, of course, AI

Firms also made major investments in AI that have since paid off. They have used it to automate routine processes, provide insights and strengthen core services. For instance, Allen Smith, chief information officer at Top 25 firm Baker Tilly, has heavily integrated AI tools into both tax and workflow over the past year. 

“Overall, the biggest way that technology has changed our firm this year is by leveraging and adopting emerging technologies,” he said. “For our assurance practice, that means incorporating AI tools into our methodology and workflow; and in tax, new technologies and AI are changing the skill sets of our tax professionals. By embedding AI chat capabilities in tax research platforms, it drives tax professionals to their answers quickly and through a more comfortable conversational approach. Skills are transforming from having to know the answer to being the best at finding the answer.”

UHY’s Gibson said his firm has used AI to bolster both its audit and risk management capacities. 

“By implementing AI-driven data analytics and automated reporting tools, we’ve streamlined audit processes, significantly reducing manual tasks and enhancing our ability to deliver deeper, real-time insights to clients. AI has also improved accuracy in risk assessment and predictive analysis, allowing us to proactively address potential issues before they arise,” he said. 

Mike Kempke, chief information officer at Top 10 firm Grant Thornton, pointed to his firm’s heavy AI investments in both client service and internal administrative areas. Given how many clients are using AI, he believes it’s imperative for firms to keep up. 

“At Grant Thornton we see AI as the way to enable growth and add more people to meet the increasing demands of our clients,” he said. “The adoption of AI is not optional; it is crucial for remaining competitive and ensuring the firm’s continued success.” 

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Accounting

Tax Fraud Blotter: Patently false

Published

on

An unclean sweep; quite an education; Ferrari fever; and other highlights of recent tax cases.

Parkton, Maryland: Exec Brett Hill, of Parkton and Berlin, Maryland, has been convicted of 16 counts of failing to collect and pay over payroll taxes.

He was CEO of two telecommunications companies. From the second quarter of 2016 through fourth quarter of 2018, Hill withheld taxes from employees’ wages at one or both of his companies but did not file returns or pay those taxes over to the government, nor did he pay over his companies’ share. Instead, Hill paid himself a salary and paid other expenses.

Total tax loss to the U.S. exceeded $1 million.

Hill faces up to five years in prison for each count.

Philadelphia: Henry “Hank” Collins has admitted to conspiring to defraud the IRS by paying himself and his co-workers cash to avoid payroll taxes.

Collins worked at Davis Brothers Chimney Sweep & Masonry in Egg Harbor Township, New Jersey. He admitted that between Jan. 1, 2018, and April 30, 2024, he conspired with the spouse of the owner to defraud the IRS.

He used a commercial check casher to negotiate a substantial amount of the company’s gross receipts checks and used some of the resulting funds to pay himself and other employees, giving the rest of the cash to the business owner and spouse. Collins then provided false and misleading information to the company’s accounting firm that resulted in filing of payroll returns that omitted the employees paid in cash and their wages.

Collins also admitted filing false individual income tax returns for himself that concealed his cash wages.

He admitted that the conspiracy resulted in a tax loss of some $1 million.

Sentencing is Aug. 18. He faces up to five years in prison and a fine of up to $250,000. 

Lake George, New York: Michael E. Conner has been found guilty of defrauding investors and failing to file tax returns.

The jury voted to convict Conner of 22 counts of wire fraud and two counts of failing to file returns.

He was an inventor of household products and held patents on his inventions, such as a paint bucket called the Paint Caddy, a knife with a heated blade and a rotatable refrigerator shelf. Starting around 2008, Conner convinced other people to invest in his patents and lend him money that he said would help him market and sell his patents.

In 2020 and 2021, Conner fraudulently sought and obtained loans from people who believed they were lending money for business purposes, including to complete the sale of patents, to pay the IRS and to pay legal and accounting fees. Conner instead used the money for personal expenses and to fund his lifestyle, including outings to high-end restaurants in Saratoga Springs, concert tickets and expensive wine.

Since 2008, Conner has received, from investors and lenders, approximately $6 million; he has never sold a patent nor earned revenue from any of his inventions. His victims included residents of Virginia, North Carolina and Warren County.

The jury also convicted Conner of failing to file personal income tax returns for 2020 and 2021. He received more than $136,000 in loans in 2020 and more than $257,000 in loans in 2021. During this time, Conner had no savings and no job. The jury found that he had no intention of repaying the loans and treated them as his income and willfully failed to file federal returns that would have reported the money.

The jury acquitted Conner on one count of wire fraud and two counts of failing to file tax returns (2018 and 2019).

Sentencing is Aug. 14. On the wire fraud convictions, Conner faces up to 20 years in prison, a fine of up to $250,000 and a term of supervised release of up to three years. On the tax convictions, Conner faces up to a year in jail and a fine of up to $100,000.

jail2-fotolia.jpg

Redkey, Indiana: Christina Moles, a.k.a. Tina Lashley, 50, has been sentenced to 18 months in prison to be followed by three years of supervised release after pleading guilty to wire fraud and aiding and assisting the making of a false federal income tax return. 

Between 2015 and 2021, Moles falsified 382 federal income tax returns for numerous clients without their knowledge. During this time, Moles was a tax preparer and frequently attracted clients by advertising that her business guaranteed large refunds. Many of her clients received refunds of $5,000 to $10,000 despite having modest incomes.

Moles falsely stated that her clients qualified for the American Opportunity Tax Credit, claiming that her clients incurred educational expenses to either Ivy Tech or Penn Foster online college. In fact, none of these clients had any education expenses and hadn’t attended either school. Also, neither institution provided a 1098-T.

The loss to the IRS was some $567,010, which Moles has been ordered to pay in restitution.

Philadelphia: Rodney Ermel, a Colorado man who owned and managed an accounting firm in that state, has pleaded guilty to conspiring to defraud the United States and to tax evasion.

Along with co-defendant Kenneth Bacon, Ermel provided accounting and tax prep services for Joseph LaForte and his entities. Ermel conspired with LaForte, Bacon and others to hide some $20 million in income through various fraudulent accounting practices, such as fabricating shareholder loans and bad-debt deductions.

Ermel also filed returns that he knew underreported taxable income by more than $20 million between 2016 and 2018. Ermel’s fraud caused a federal tax loss of more than $8 million.

He is the fourth defendant to plead guilty in this tax scheme. Sentencing is Sept. 3.

Palm Beach Gardens, Florida: Business owner Matthew Brown has been sentenced to 50 months in prison for not paying taxes withheld from his employees’ wages and for filing a false return.

Brown owned and operated multiple local businesses, one of which was Elite Payroll. Between 2014 and 2022, Brown did not pay more than $20 million in taxes withheld from the wages of employees of clients of Elite and from other businesses he controlled.

He charged clients the full amount of their tax liabilities but then filed false employment returns with the IRS that substantially underreported their liabilities, pocketing the difference. Brown used the money to buy real estate, including his multimillion-dollar home, a Valhalla 55 Sport Yacht, a Falcon 50 Aircraft and a large collection of cars including Porsches, Rolls Royces and 27 Ferraris.

Brown was also ordered to serve two years of supervised release and to pay $22,401,585 in restitution and a $200,000 fine to the United States.

Continue Reading

Accounting

House Democrat bill expands QBI tax break for small business

Published

on

Rep. Gwen Moore, D-Wisconsin, a member of the tax-writing House Ways and Means Committee, introduced legislation Thursday to expand the Section 199A Qualified Business Income deduction to provide a bigger benefit to the smallest businesses.

The Mom and Pop Tax Relief Act, H.R. 3249, would let businesses deduct $25,000 of their QBI, giving small businesses with lower revenues an advantage. The deduction would phase out at $200,000 of QBI for single filers and $400,000 of QBI income for joint fillers, providing targeted tax relief to small businesses.

The Tax Cuts and Jobs Act of 2017 created the Section 199A deduction, which allows businesses to deduct 20% of their pass-through income from their federal income taxes.Like many of the other provisions of the TCJA for individuals and small businesses, the QBI tax break is due to expire at the end of 2025. It was included in the TCJA as a way to provide a tax break for small businesses and pass-through entities like S corps and partnerships, after the TCJA provided a “permanent” tax cut for C corporations by reducing their top tax rate to 21%. 

However, critics of the TCJA point out that the QBI deduction disproportionately benefits the wealthy. Congress’s Joint Committee on Taxation estimates that more than half of the tax benefits of Section 199A continue to benefit millionaires, while the average small business with less than $100,000 of gross income receives a tax break of less than $2,000.

“Small businesses are the backbone of our economy but are feeling tremendous pressure in Trump’s economy, especially as they work with a tax code that favors wealthy businesses,” Moore said in a statement Thursday. “Section 199A is a prime example of how Republicans’ Tax Cuts and Jobs Act became a giveaway for the wealthiest Americans. Right now, this provision is working against our smallest businesses while rich individuals and high-grossing companies can exploit loopholes to further enrich themselves. If Republicans were truly serious about helping Main Street, they would support my legislation to ensure that mom and pop businesses can feel meaningful relief from the Section 199A deduction.”

The Mom and Pop Tax Relief Act is co-sponsored by Rep. Nydia Velazquez, D-New York, who serves as ranking member of the House Small Business Committee, as well as Rep. Betty McCollum, D-Minnesota, George Latimer, D-New York, Judy Chu, D-California, and Danny Davis, D-Illinois. 

However, with Republicans in control of both chambers of Congress and the White House and using a reconciliation procedure to steer their tax bill without relying on Democrats’ votes, the QBI bill is unlikely to be included in the massive legislation extending the TCJA and adding other tax breaks for tips, overtime pay and Social Security income.

Proponents of the bill point out that 74% of the current Section 199A pass-through tax deduction benefit goes to the wealthiest 5% of businesses. While the highest earning pass-through entities claimed an average deduction of over $1 million in 2021 due to Section 199A, pass-throughs with adjusted gross incomes below $100,000 took home an average deduction of just $1,997. The bill would significantly increase the tax savings for Main Street businesses, compared to the current 20% deduction. 

Advocacy groups praised the legislation. “Small businesses today are grappling with crippling uncertainty, due mainly to tariffs and the rollback of federal resources that support small firms,” said Small Business Majority CEO John Arensmeyer in a statement. “Now more than ever lawmakers must focus on offering benefits to the most vulnerable small businesses, and updating Section 199A in a way that helps the overwhelming majority of Main Street firms is one of the best ways to do that. We applaud Rep. Moore for her commitment to revising our tax code in order to deliver real results for most small businesses.”

“When the Tax Cuts and Jobs Act passed in 2017 during the first Trump Administration, the Main Street Alliance fought to make the U.S. Tax Code more equitable,” said Main Street Alliance executive director Richard Trent in a statement. “Unfortunately, policy makers at the time prioritized large corporations and the wealthy over entrepreneurs and growing businesses. Now is the time to correct course and better target tax relief to businesses who are just getting started, and trying to grow.”

Continue Reading

Accounting

Republicans discuss raising SALT cap to $30K, Johnson says

Published

on

House Speaker Mike Johnson said Republicans are discussing raising the state and local tax deduction cap to $30,000 — among other options — as the party seeks to resolve disagreements on the details of President Donald Trump’s tax package.

“I’ve heard that number, and I’ve heard others as well,” Johnson told reporters on Thursday.

“It’s still an ongoing discussion amongst the members, and I think we’ll find the right point,” he added. “I’m not going to handicap it because I’m not sure exactly what that is, but there’s a lot of analysis that’s going into it.”

Republicans are seeking a deal between members from New York, New Jersey and California — who had threatened to block the bill without a sufficient increase to the $10,000 cap on SALT deductions — and House leaders who are navigating the political realities of pushing an expensive tax bill through their narrow majority.

One lawmaker, New York’s Nick LaLota, immediately dismissed the $30,000 cap, saying that would not pass the House.

“I feel like I’m buying a used car and the dealer won’t name the price,” he said.

Tax committee lawmakers said they’re trying to come to a decision on the SALT deduction later Thursday.

Other members — New York’s Mike Lawler and Andrew Garbarino, New Jersey’s Tom Kean and Young Kim of California — have threatened to reject any tax package that does not raise the SALT cap sufficiently. Those members have been reticent to publicly say how high the deduction cap needs to be to earn their votes.

The SALT issue has been one of the most contentious for the House GOP to resolve as party leaders try to ram a multitrillion-dollar tax cut package through the House in May. The larger the cap adjustment is, the less money there will be for other tax cuts on the Republican agenda.

The House Ways and Means Committee is scheduled to consider that tax portion of the bill on Tuesday, an implicit deadline for lawmakers to come to an agreement on SALT.

Republicans are also sparring over spending reductions in the bill, including weighing cuts to Medicaid health coverage and nutritional programs for low-income households.

Conservative Ralph Norman said that if moderates get a $30,000 SALT cap, then they need to agree to even deeper spending cuts such as to Medicaid.

Continue Reading

Trending