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Social Security delays date for new ID policies following complaints

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A Social Security Administration (SSA) office in Washington, DC, March 26, 2025. 

Saul Loeb | Afp | Getty Images

The Social Security Administration is adjusting the timeline and terms of its new identity proofing policies after receiving fierce criticism from advocates and beneficiaries.

The agency on March 18 announced new requirements that would require more people to visit a Social Security office to claim benefits or change their direct deposit information if they are unable to put those changes through online.

With those changes, the Social Security Administration was also putting through stronger identity proofing procedures with the aim of curbing benefit fraud.

The change was slated to go into effect on March 31 — an expedited two-week timeline, which experts said was unprecedented. The agency announced on Wednesday it will move that effectiveness date to April 14.

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“I just have never seen anything like it,” Bill Sweeney, senior vice president of government affairs at the AARP, a nonprofit organization representing Americans ages 50 and up, told CNBC.com last week of the change. The AARP first found out about the policy changes when they were publicly announced on March 18, rather than the typical protocol of being given the opportunity to weigh in ahead of time.

“This isn’t how this agency, or I’m not sure any government agency, rolls out new policies that affect 180 million people who pay into Social Security and rely on this program,” Sweeney said.

The AARP was pushing for the Social Security Administration to reverse the announced changes and work in a more “orderly, transparent and clear change management process,” Sweeney said.

New updates to identity proofing policy

To change their direct deposit information, Social Security beneficiaries should first attempt to do so through their online account. If online changes are not possible, they can visit a local Social Security office or call the agency at 1-800-772-1213 to schedule an in-person appointment.

The Social Security Administration said it recommends individuals call to schedule an in-person appointment for applications for retirement, survivors or spousal or children’s benefits where individuals are unable to apply online.

The AARP, in a statement from chief advocacy and engagement officer Nancy LeaMond, said the updates are a “good first step” to respond to concerns about the new policy.

“Merely delaying the implementation of this change is not enough, though,” LeaMond said. “SSA should take a deliberate approach to its proposed changes to customer service that seeks public input, follows a clear communication plan and allows a reasonable timeframe for compliance.”

Callers to 800 number face long wait times

The swift policy changes come as the Social Security Administration’s new leadership has come under scrutiny for its cooperation with the Trump administration’s Department of Government Efficiency, which the White House has tasked with slashing federal spending by cutting “waste, fraud and abuse” across government agencies.

The Social Security Administration’s acting commissioner, Lee Dudek, assumed the role in February after reportedly publicly disclosing he had been placed on administrative leave for cooperating with DOGE. Last week, Dudek threatened to shut down the agency in response to a federal judge’s temporary restraining order that prevents DOGE affiliates from accessing sensitive Social Security data. He has since reversed his stance.

As the agency’s leadership has been in flux, many observers say they have noticed longer 800 number wait times. Because DOGE has a running list of Social Security offices it plans to close, it will be more difficult to visit an agency office in person, experts say.

“The customer service situation at Social Security has really declined in the past month or so,” AARP’s Sweeney said.

The 800 wait times have “skyrocketed” since November, when they were at a low of about 11 minutes, Sweeney said.

The average time to answer a call is 21.2 minutes, according to Social Security Administration data, while nearly half of calls are not getting answered.

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Yet callers have reported experiencing much longer wait times. In an effort to bolster transparency, Dudek plans to increase the “level of detail shared with the public to provide an honest and transparent view of wait times,” the Social Security Administration said on March 24.

As the agency transitions to the new identity proofing policy, some people who need its services feel like they are in limbo.

Lisa Cutler, communications director at the Alliance for Retired Americans, recently tried to contact the Social Security Administration on behalf of an elderly family to process an address change. She spent about an hour trying to get through on the agency’s 800 number before she gave up.

Cutler now estimates it would take a full afternoon to successfully get through to the agency. To make the process more complicated, the family member would have to be present to answer personal security questions.

Under Social Security’s new identity proofing policies, Cutler may instead have to set up an online account on her 87-year-old relative’s behalf. If the change can’t be processed that way, they would need bring the wheelchair-bound relative to a local Social Security office, which would require medical transportation.

The changes have felt like a “Silicon Valley go fast and break things” approach, Cutler said.

“But the problem is you’re dealing with a system that is meant to serve some of the most vulnerable people in our country,” Cutler said.

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International students rethinking U.S. college plans amid visa policy shift

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The Department of Homeland Security restored the legal status of thousands of international students who had their visas revoked, according to reports Friday.

College experts largely applauded the move, which was prompted by court challenges and lawsuits filed by affected students and their lawyers, as a win for students and higher education overall, but the gains could be short lived.

The Trump Administration’s sudden change in policy, however, is causing some international college applicants to rethink their plans for next year and whether they want to study in the U.S. at all, college experts now say.

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“Overall, this is a very positive development,” according to Robert Franek, editor-in-chief of The Princeton Review. It provides needed clarity for international students who have until Thursday, May 1, which is National College Decision Day — the deadline most schools set to choose which institution they will attend in the fall, he said.

For colleges and universities, “international enrollment is an incredible value in the classroom,” Franek said. To that end, college administrators remain highly focused on “having students with different experiences and a number of different voices represented,” he said.

But international student enrollment is also an important source of revenue for U.S. colleges and universities, which is why schools need a contingent of foreign students, who typically pay full tuition, Franek added. This financial reliance makes them a critical component of the higher education system, experts say.

However, because of the U.S. government’s recent changes to the student visa policy, which deactivated and then reactivated the immigration status of thousands of students, “there are a number of international students admitted to great colleges and really skeptical about whether they will come,” Franek said of plans for the fall of 2025.

‘Uncertainty is not good for long-term planning’

One private college consultant, who works with a large share of families from abroad, said he has already seen a shift in priorities among college-bound clients, fueled by nervousness about further policy changes.

“There’s so much uncertainty and uncertainty is not good for long-term planning,” said Hafeez Lakhani, founder and president of Lakhani Coaching in New York. 

Lakhani explained that he is working with families to “evaluate the risk” ahead of the enrollment deadline. Other high schoolers a year or more away from applying to college are rethinking their plans altogether, he said.

“We are already seeing some international students showing more interest in Canada and the U.K. — and it’s to those other countries’ benefit in terms of recruiting talent and tuition dollars,” Lakhani said.

International students are ‘economically advantageous’

There are more than 1.1 million international undergraduate and graduate students in the U.S., mostly from India and China, making up slightly less than 6% of the total U.S. higher education population, according to the latest Open Doors data, released by the U.S. Department of State and the Institute of International Education.

In the 2023-24 academic year, the U.S. hosted a record number of students from abroad, marking a 7% increase from the previous year. India surpassed China as the top sending country, with India sending more than 330,000 students. 

Altogether, international student enrollment contributed $43.8 billion to the U.S. economy in 2023-24, according to a separate report by NAFSA: Association of International Educators.

“Foreign students present a unique challenge for the Trump administration’s hardline immigration policy efforts,” said Christopher Rim, president and CEO of college consulting firm Command Education.

“On the one hand, international students account for a large portion of foreign residents in the U.S., and some of the most politically outspoken,” Rims said. “However, they are among the most economically advantageous, as well.”

But according to Rim, who also works with clients all over the world, the U.S. is still the main choice among college-bound students applying to top-ranked institutions, and that is unlikely to change overnight.

“I was in Hong Kong last week speaking to a packed audience of hundreds of students and parents about Ivy League and top-tier U.S. college admissions for expat and international families,” Rim said Monday.

“Despite global shifts, distinct and affluent families remain deeply eager to send their children to the United States for higher education,” he explained. “They continue to recognize the U.S. as home to the world’s leading universities.”

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Trump drops CFPB lawsuit against National Collegiate Student Loan Trusts

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U.S. President Donald Trump looks on, as he signs executive orders in the Oval Office at the White House in Washington, D.C., U.S., April 23, 2025.

Leah Millis | Reuters

The Trump administration has dismissed the federal government’s lawsuit against National Collegiate Student Loan Trusts, abandoning a $2.25 million proposed settlement that could have gone to harmed borrowers.

The Consumer Financial Protection Bureau filed a lawsuit in 2017 against the Trusts, which it described as a group of 15 “securitization trusts organized under Delaware law that acquire, pool, and securitize student loans, which they then service.”

The CFPB accused the Trusts of bringing improper debt collection lawsuits against private student loan borrowers, suing consumers for debts the Trusts couldn’t prove were owed and attempting to collect on debts after when they were legally allowed to do so.

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The $2.25 million settlement between the government and Trusts was expected to go to impacted borrowers.

But the CFPB under President Donald Trump filed the voluntary dismissal last Friday.

The Trump administration has also moved to gut the CFPB, most recently attempting to terminate as many as 1,500 of the bureau’s 1,700 employees. A judge has stopped those cuts.

In February, the CFPB also dismissed its lawsuit against the Pennsylvania Higher Education Assistance Agency. The Bureau sued the student loan servicer in 2024, accusing it of illegally collecting on student debts that borrowers had discharged in bankruptcy and sending false information to credit reporting companies.

The CFPB and White House did not respond to a request for comment. Neither did the Pennsylvania Higher Education Assistance Agency or counsel for the National Collegiate Student Loan Trusts.

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Trump-fueled backlash ‘intensified’ flight from ESG funds

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US President Donald Trump holds letter to the UN stating the US withdrawal from the Paris Agreement during the inaugural parade inside Capital One Arena, in Washington, DC, on January 20, 2025.

Jim Watson | Afp | Getty Images

Investors have continued to pull money from so-called ESG funds in early 2025 amid an “intensifying” backlash fueled by President Trump’s “anti-climate agenda” and his administration’s policies targeting diversity, equity and inclusion initiatives, according to a new Morningstar report.

Also known as socially responsible, sustainable, impact or values-based investing, “environmental, social and governance” funds let people invest according to certain values like climate change or corporate diversity.

Investors withdrew $6.1 billion from ESG funds in the first three months of 2025, after yanking out $4.3 billion in Q4 2024, according to Morningstar.

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The exodus in Q1 marked the 10th consecutive quarter of outflows.

“The continued loss of appetite among US investors for sustainable funds can be partly attributed to an anti-ESG backlash, which has intensified since the return of President Trump to the White House,” according to the report.

As of the end of Q1, U.S. investors held $330 billion in ESG funds, about 10% of the global total.

Pushback against climate, DEI policies

Yaorusheng | Moment | Getty Images

Even before Trump took office, persistently high interest rates weighed on performance in segments of the ESG market, like clean energy and other “green” stocks, according to Morningstar. Higher borrowing costs burden the renewables sector because the projects can be capital-intensive.

But Trump added additional pressure.

Within days of his inauguration, Trump announced the U.S. would withdraw from the Paris agreement, blocked subsidies for electric vehicles, pushed for more fossil-fuel production and started a “huge pushback” against DEI policies, Diana Iovanel, a senior markets economist at Capital Economics, wrote in a research note in March.

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In late March, the Republican-led Securities and Exchange Commission stopped defending a climate-change disclosure rule in court. There’s also uncertainty about the fate of the Inflation Reduction Act, a historic climate change mitigation law signed by President Joe Biden.

Even before Trump’s second term began, at least 18 Republican-led states had adopted “anti-ESG legislation,” prompting some large asset managers to “pare back” their ESG efforts, Iovanel wrote.

Trump also signed an executive order to eliminate all DEI-related mandates and programs within the federal government, prompting major corporations like Walmart (WMT), Lowe’s (LOW) and Meta (META) to begin “scaling back their DEI commitments,” Morningstar wrote.

Why Trump isn’t ‘game over’ for ESG

While critics deride it as “woke” capitalism, advocates say there’s a strong investment thesis for ESG.

Specifically, they argue that ESG investing positions investors for higher long-term returns because companies that adopt such practices are poised to be more resilient, and therefore more successful, than peers.

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