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Social Security delays date for new ID policies following complaints

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A Social Security Administration (SSA) office in Washington, DC, March 26, 2025. 

Saul Loeb | Afp | Getty Images

The Social Security Administration is adjusting the timeline and terms of its new identity proofing policies after receiving fierce criticism from advocates and beneficiaries.

The agency on March 18 announced new requirements that would require more people to visit a Social Security office to claim benefits or change their direct deposit information if they are unable to put those changes through online.

With those changes, the Social Security Administration was also putting through stronger identity proofing procedures with the aim of curbing benefit fraud.

The change was slated to go into effect on March 31 — an expedited two-week timeline, which experts said was unprecedented. The agency announced on Wednesday it will move that effectiveness date to April 14.

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“I just have never seen anything like it,” Bill Sweeney, senior vice president of government affairs at the AARP, a nonprofit organization representing Americans ages 50 and up, told CNBC.com last week of the change. The AARP first found out about the policy changes when they were publicly announced on March 18, rather than the typical protocol of being given the opportunity to weigh in ahead of time.

“This isn’t how this agency, or I’m not sure any government agency, rolls out new policies that affect 180 million people who pay into Social Security and rely on this program,” Sweeney said.

The AARP was pushing for the Social Security Administration to reverse the announced changes and work in a more “orderly, transparent and clear change management process,” Sweeney said.

New updates to identity proofing policy

To change their direct deposit information, Social Security beneficiaries should first attempt to do so through their online account. If online changes are not possible, they can visit a local Social Security office or call the agency at 1-800-772-1213 to schedule an in-person appointment.

The Social Security Administration said it recommends individuals call to schedule an in-person appointment for applications for retirement, survivors or spousal or children’s benefits where individuals are unable to apply online.

The AARP, in a statement from chief advocacy and engagement officer Nancy LeaMond, said the updates are a “good first step” to respond to concerns about the new policy.

“Merely delaying the implementation of this change is not enough, though,” LeaMond said. “SSA should take a deliberate approach to its proposed changes to customer service that seeks public input, follows a clear communication plan and allows a reasonable timeframe for compliance.”

Callers to 800 number face long wait times

The swift policy changes come as the Social Security Administration’s new leadership has come under scrutiny for its cooperation with the Trump administration’s Department of Government Efficiency, which the White House has tasked with slashing federal spending by cutting “waste, fraud and abuse” across government agencies.

The Social Security Administration’s acting commissioner, Lee Dudek, assumed the role in February after reportedly publicly disclosing he had been placed on administrative leave for cooperating with DOGE. Last week, Dudek threatened to shut down the agency in response to a federal judge’s temporary restraining order that prevents DOGE affiliates from accessing sensitive Social Security data. He has since reversed his stance.

As the agency’s leadership has been in flux, many observers say they have noticed longer 800 number wait times. Because DOGE has a running list of Social Security offices it plans to close, it will be more difficult to visit an agency office in person, experts say.

“The customer service situation at Social Security has really declined in the past month or so,” AARP’s Sweeney said.

The 800 wait times have “skyrocketed” since November, when they were at a low of about 11 minutes, Sweeney said.

The average time to answer a call is 21.2 minutes, according to Social Security Administration data, while nearly half of calls are not getting answered.

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Yet callers have reported experiencing much longer wait times. In an effort to bolster transparency, Dudek plans to increase the “level of detail shared with the public to provide an honest and transparent view of wait times,” the Social Security Administration said on March 24.

As the agency transitions to the new identity proofing policy, some people who need its services feel like they are in limbo.

Lisa Cutler, communications director at the Alliance for Retired Americans, recently tried to contact the Social Security Administration on behalf of an elderly family to process an address change. She spent about an hour trying to get through on the agency’s 800 number before she gave up.

Cutler now estimates it would take a full afternoon to successfully get through to the agency. To make the process more complicated, the family member would have to be present to answer personal security questions.

Under Social Security’s new identity proofing policies, Cutler may instead have to set up an online account on her 87-year-old relative’s behalf. If the change can’t be processed that way, they would need bring the wheelchair-bound relative to a local Social Security office, which would require medical transportation.

The changes have felt like a “Silicon Valley go fast and break things” approach, Cutler said.

“But the problem is you’re dealing with a system that is meant to serve some of the most vulnerable people in our country,” Cutler said.

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Forgotten 401(k) fees cost workers thousands in retirement savings

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No access to a 401(k)?

With more Americans job hopping in the wake of the Great Resignation, the risk of “forgetting” a 401(k) plan with a previous employer has jumped, recent studies show. 

As of 2023, there were 29.2 million left-behind 401(k) accounts holding roughly $1.65 trillion in assets, up 20% from two years earlier, according to the latest data by Capitalize, a fintech firm.

Nearly half of employees leave money in their old plans during work transitions, according to a 2024 report from Vanguard.

However, that can come at a cost.

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For starters, 41% of workers are unaware that they are paying 401(k) fees at all, a 2021 survey by the U.S. Government Accountability Office found.

In most cases, 401(k) fees, which can include administrative service costs and fees for investment management, are relatively low, depending on the plan provider. 

But there could be additional fees on 401(k) accounts left behind from previous jobs that come with an extra bite.

Fees on forgotten 401(k)s

Jelena Danilovic | Getty Images

Former employees who don’t take their 401(k) with them could be charged an additional fee to maintain those accounts, according to Romi Savova, CEO of PensionBee, an online retirement provider. “If you leave it with the employer, the employer could force the record keeping costs on to you,” she said.

According to PensionBee’s analysis, a $4.55 monthly nonemployee maintenance fee on top of other costs can add up to nearly $18,000 in lost retirement funds over time. Not only does the monthly fee eat into the principal, but workers also lose the compound growth that would have accumulated on the balance, the study found.

Fees on those forgotten 401(k)s can be particularly devastating for long-term savers, said Gil Baumgarten, founder and CEO of Segment Wealth Management in Houston.

That doesn’t necessarily mean it pays to move your balance, he said.

“There are two sides to every story,” he said. “Lost 401(k)s can be problematic, but rolling into a IRA could come with other costs.”

What to do with your old 401(k)

When workers switch jobs, they may be able to move the funds to a new employer-sponsored plan or roll their old 401(k) funds into an individual retirement account, which many people do.

But IRAs typically have higher investment fees than 401(k)s and those rollovers can also cost workers thousands of dollars over decades, according to another study, by The Pew Charitable Trusts, a nonprofit research organization.

Collectively, workers who roll money into IRAs could pay $45.5 billion in extra fees over a hypothetical retirement period of 25 years, Pew estimated.

Another option is to cash out an old 401(k), which is generally considered the least desirable option because of the hefty tax penalty. Even so, Vanguard found 33% of workers do that.

How to find a forgotten 401(k) 

While leaving your retirement savings in your former employer’s plan is often the simplest option, the risk of losing track of an old plan has been growing.

Now, 25% of all 401(k) plan assets are left behind or forgotten, according to the most recent data from Capitalize, up from 20% two years prior.

However, thanks to “Secure 2.0,” a slew of measures affecting retirement savers, the Department of Labor created the retirement savings lost and found database to help workers find old retirement plans.

“Ultimately, it can’t really be lost,” Baumgarten said. “Every one of these companies has a responsibility to provide statements.” Often simply updating your contact information can help reconnect you with these records, he advised.   

You can also use your Social Security number to track down funds through the National Registry of Unclaimed Retirement Benefits, a private-sector database.

In 2022, a group of large 401(k) plan administrators launched the Portability Services Network.

That consortium works with defined contributor plan rollover specialist Retirement Clearinghouse on auto portability, or the automatic transfer of small-balance 401(k)s. Depending on the plan, employees with up to $7,000 could have their savings automatically transferred into a workplace retirement account with their new employer when they change jobs.

The goal is to consolidate and maintain those retirement savings accounts, rather than cashing them out or risk losing track of them, during employment transitions, according to Mike Shamrell, vice president of thought leadership at Fidelity Investments, the nation’s largest provider of 401(k) plans and a member of the Portability Services Network.

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‘What’s the point’ of saving money

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Xavier Lorenzo | Moment | Getty Images

Gen Z seems to have a case of economic malaise.

Nearly half (49%) of its adult members — the oldest of whom are in their late 20s — say planning for the future feels “pointless,” according to a recent Credit Karma poll.

A freewheeling attitude toward summer spending has taken root among young adults who feel financial “despair” and “hopelessness,” said Courtney Alev, a consumer financial advocate at Credit Karma.

They think, “What’s the point when it comes to saving for the future?” Alev said.

That “YOLO mindset” among Generation Z — the cohort born from roughly 1997 through 2012 — can be dangerous: If unchecked, it might lead young adults to rack up high-interest debt they can’t easily repay, perhaps leading to delayed milestones like moving out of their parents’ home or saving for retirement, Alev said.

But your late teens and early 20s is arguably the best time for young people to develop healthy financial habits: Starting to invest now, even a little bit, will yield ample benefits via decades of compound interest, experts said.

“There are a lot of financial implications in the long term if these young people aren’t planning for their financial future and [are] spending willy-nilly however they want,” Alev said.

Why Gen Z feels disillusioned

That said, that many feel disillusioned is understandable in the current environment, experts said.

The labor market has been tough lately for new entrants and those looking to switch jobs, experts said.

The U.S. unemployment rate is relatively low, at 4.2%. However, it’s much higher for Americans 22 to 27 years old: 5.8% for recent college grads and 6.9% for those without a bachelor’s degree, according to Federal Reserve Bank of New York data as of March 2025.

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Young adults are also saddled with debt concerns, experts said.

“They feel they don’t have any money and many of them are in debt,” said Winnie Sun, co-founder and managing director of Sun Group Wealth Partners, based in Irvine, California. “And they’re wondering if the degree they have (or are working toward) will be of value if A.I. takes all their jobs anyway. So is it just pointless?”

About 50% of bachelor’s degree recipients in the 2022-23 class graduated with student debt, with an average debt of $29,300, according to College Board.

The federal government restarted collections on student debt in default in May, after a five-year pause.

The Biden administration’s efforts to forgive large swaths of student debt, including plans to help reduce monthly payments for struggling borrowers, were largely stymied in court.

“Some hoped some or more of it would be forgiven, and that didn’t turn out to be the case,” said Sun, a member of CNBC’s Financial Advisor Council.

Meanwhile, in a 2024 report, the New York Fed found credit card delinquency rates were rising faster for Gen Z than for other generations. About 15% had maxed out their cards, more than other cohorts, it said.

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It’s also “never been easier to buy things,” with the rise of buy now, pay later lending, for example, Alev said.

BNPL has pushed the majority of Gen Z users — 77% — to say the service has encouraged them to spend more than they can afford, according to the Credit Karma survey. The firm polled 1,015 adults ages 18 and older, 182 of whom are from Gen Z.

These financial challenges compound an environment of general political and financial uncertainty, amid on-again-off-again tariff policy and its potential impact on inflation and the U.S. economy, for example, experts said.

“You start stacking all these things on top of each other and it can create a lack of optimism for young people looking to get started in their financial lives,” Alev said.

How to manage that financial malaise

Patricio Nahuelhual | Moment | Getty Images

“This is actually the most exciting time to invest, because you’re young,” Sun said.

Instituting mindful spending habits, such as putting a waiting period of at least 24 hours in place before buying a non-essential item, can help prevent unnecessary spending, she added.

Sun advocates for paying down high-interest debt before focusing on investing, so interest payments don’t quickly spiral out of control. Or, as an alternative, they can try to fund a 401(k) to get their full company match while also working to pay off high-interest debt, she said.

“Instead of getting into the ‘woe is me’ mode, change that into taking action,” Sun said. “Make a plan, take baby steps and get excited about opportunities to invest.”

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Trump admin seeks Education Department layoff ban lifted

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A demonstrator speaks through a megaphone during a Defend Our Schools rally to protest U.S. President Donald Trump’s executive order to shut down the U.S. Department of Education, outside its building in Washington, D.C., U.S., March 21, 2025.

Kent Nishimura | Reuters

The Trump administration on Friday asked the Supreme Court to lift a court order to reinstate U.S. Department of Education employees the administration had terminated as part of its efforts to dismantle the agency.

Officials for the administration are arguing to the high court that U.S. District Judge Myong Joun in Boston didn’t have the authority to require the Education Department to rehire the workers. More than 1,300 employees were affected by the mass layoffs.

The staff reduction “effectuates the Administration’s policy of streamlining the Department and eliminating discretionary functions that, in the Administration’s view, are better left to the States,” Solicitor General D. John Sauer wrote in the filing.

A federal appeals court had refused on Wednesday to lift the judge’s ruling.

In his May 22 preliminary injunction, Joun pointed out that the staff cuts led to the closure of seven out of 12 offices tasked with the enforcement of civil rights, including protecting students from discrimination on the basis of race and disability.

Meanwhile, the entire team that supervises the Free Application for Federal Student Aid, or FAFSA, was also eliminated, the judge said. (Around 17 million families apply for college aid each year using the form, according to higher education expert Mark Kantrowitz.)

The Education Dept. announced its reduction in force on March 11 that would have gutted the agency’s staff.

Two days later, 21 states — including Michigan, Nevada and New York — filed a lawsuit against the Trump administration for its staff cuts at the agency.

After President Donald Trump signed an executive order on March 20 aimed at dismantling the Education Department, more parties sued to save the department, including the American Federation of Teachers.

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