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Avalara debuts “Avi” chatbot for natural language queries

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Tax compliance solutions provider Avalara announced the release of Avi, its generative AI chatbot, which is now available in both the Avalara Global Support Portal and the Avalara Portal product interface.

Avi is trained on Avalara’s custom knowledge base and is constantly learning and improving. It can be used to answer product questions, such as “how do I add a new tax return to my account,” and will provide step by step instructions to do so. It can also answer more general questions like whether or not Colorado requires people to register for local taxes. Avalara noted, though, that it cannot answer questions pertaining to the specific user, as it does not have access to their account information, and so it won’t answer questions like “how many sales did I make last month.” 

Avi can also be used to help troubleshoot common product issues, as well as help users find additional resources where needed.

“Avalara has been leveraging AI and automation inside our business for years to improve the way we work and deliver products to market,” said Jayme Fishman, chief strategy and product officer at Avalara. “We are excited to bring the power of AI externally and make it accessible to our customers and partners who are able to leverage self-serve solutions to problems and, when needed, turning to our human support teams to support more complex scenarios.”

While Avalara had released a plugin for ChatGPT (when OpenAI supported them), this product is different in that the plugin was trained on a data set of information that Avalara makes public regardless of whether the user is a customer while this data set is for their users so as to make interacting with our platform easier. Therefore, it has some additional content they did not expose in the plugin, according to Fishman in a later email. 

Fishman said the model was developed based on best of breed AI models (specifically Open AI GPT Large Language Model) in combination with the very large amount of tax compliance resources Avalara has. Avi immediately leverages updates to these knowledge sources. Given a user query, the relevant resources in the Avalara Knowledge Base represents “What to say”, and the LLM is the part of the system that knows “How to say it.” Fishman also said that it has guardrail training to safeguard against bad actors and unprofessional prompts. 

Avalara’s Avi is free for users both in their knowledge center and in their products.

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Accounting

Acting IRS commissioner reportedly replaced

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Gary Shapley, who was named only days ago as the acting commissioner of the Internal Revenue Service, is reportedly being replaced by Deputy Treasury Secretary Michael Faulkender amid a power struggle between Treasury Secretary Scott Bessent and Elon Musk.

The New York Times reported that Bessent was outraged that Shapley was named to head the IRS without his knowledge or approval and complained to President Trump about it. Shapley was installed as acting commissioner on Tuesday, only to be ousted on Friday. He first gained prominence as an IRS Criminal Investigation special agent and whistleblower who testified in 2023 before the House Oversight Committee that then-President Joe Biden’s son Hunter received preferential treatment during a tax-evasion investigation, and he and another special agent had been removed from the investigation after complaining to their supervisors in 2022. He was promoted last month to senior advisor to Bessent and made deputy chief of IRS Criminal Investigation. Shapley is expected to remain now as a senior official at IRS Criminal Investigation, according to the Wall Street Journal. The IRS and the Treasury Department press offices did not immediately respond to requests for comment.

Faulkender was confirmed last month as deputy secretary at the Treasury Department and formerly worked during the first Trump administration at the Treasury on the Paycheck Protection Program before leaving to teach finance at the University of Maryland.

Faulkender will be the fifth head of the IRS this year. Former IRS commissioner Danny Werfel departed in January, on Inauguration Day, after Trump announced in December he planned to name former Congressman Billy Long, R-Missouri, as the next IRS commissioner, even though Werfel’s term wasn’t scheduled to end until November 2027. The Senate has not yet scheduled a confirmation hearing for Long, amid questions from Senate Democrats about his work promoting the Employee Retention Credit and so-called “tribal tax credits.” The job of acting commissioner has since been filled by Douglas O’Donnell, who was deputy commissioner under Werfel. However, O’Donnell abruptly retired as the IRS came under pressure to lay off thousands of employees and share access to confidential taxpayer data. He was replaced by IRS chief operating officer Melanie Krause, who resigned last week after coming under similar pressure to provide taxpayer data to immigration authorities and employees of the Musk-led U.S. DOGE Service. 

Krause had planned to depart later this month under the deferred resignation program at the IRS, under which approximately 22,000 IRS employees have accepted the voluntary buyout offers. But Musk reportedly pushed to have Shapley installed on Tuesday, according to the Times, and he remained working in the commissioner’s office as recently as Friday morning. Meanwhile, plans are underway for further reductions in the IRS workforce of up to 40%, according to the Federal News Network, taking the IRS from approximately 102,000 employees at the beginning of the year to around 60,000 to 70,000 employees.

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Accounting

On the move: EY names San Antonio office MP

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Carr, Riggs & Ingram appoints CFO and chief legal officer; TSCPA hosts accounting bootcamp; and more news from across the profession.

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Accounting

Tech news: Certinia announces spring release

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Certinia announces spring release; Intuit acquires tech and experts from fintech Deserve; Paystand launches feature to navigate tariffs; and other accounting tech news and updates.

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