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Improper Social Security payments reach $1.1 billion

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The Social Security Administration faces a “record-breaking backlog” of open cases, leading to approximately $1.1 billion in projected improper payments to beneficiaries, according to a new report from the Social Security Administration Office of the Inspector General.

The SSA OIG, which provides independent oversight of the agency’s programs and operations, found the agency’s backlog of so-called pending actions climbed to an all-time high of 5.2 million as of February.

Of those that were improper payment cases, the average processing time was 698 days, according to a sample evaluated by SSA OIG.

Improper payment includes overpayments, where beneficiaries are paid more than they should be, as well as underpayments, where payments to beneficiaries may be erroneously reduced.

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If the pending cases had been resolved immediately, about 528,000 beneficiaries would have been improperly paid about $534 million, the report estimates.

After 12 months, that improper payment amount for those beneficiaries rose to about $756 million. At the time of the SSA OIG’s review, many of the cases had been outstanding for more than 12 months, bringing the improper payment amount to the reported $1.1 billion figure.

Some overpayments may be preventable

Earlier this year, the Social Security Administration put in place new policies to make it easier for beneficiaries to resolve overpayment issues with the agency, loosening previous rules that called for clawing back 100% of the money beneficiaries received.

However, the agency’s workflow still makes it vulnerable to inaccurate payments, which is worsened by processing delays.

The SSA OIG report’s findings are based pending actions at the SSA’s processing centers, which handle appeal decisions, collect debt, correct records and process benefit decisions.

“The longer it takes SSA to process [processing center] pending actions, the longer beneficiaries wait for underpayments due or they receive larger overpayments to pay back,” the SSA OIG report states.

Some incidents of overpayments may be preventable in cases where beneficiaries do not provide necessary information to the Social Security Administration in a timely fashion, said Paul Van de Water, senior fellow at the Center on Budget and Policy Priorities.

However, other cases are just due to slow processing times by the agency, he said.

“Whatever the source of the problem, getting the claims and adjustments processed more quickly would be advantageous,” Van de Water said.

Improvements depend on ‘sustained adequate funding’

Notably, the Social Security Administration met its performance measure goals for pending processing center actions in four of the six fiscal years between 2018 and 2023, according to the report.

However, the agency was not able to meet is goals in two of the fiscal years in that time period was due to unexpected staff reductions, increased workloads and less than expected overtime funding, according to the Social Security Administration.

“The number of beneficiaries continues to grow while we have the lowest staffing levels across the agency in 25 years,” Dustin Brown, acting chief of staff at the Social Security Administration, wrote in a letter in response to the SSA OIG report.

The Social Security Administration has more than 650 fewer employees working on processing center workloads than it did eight years ago, Brown added. During that time, the number of beneficiaries who rely on Social Security benefits has risen to almost 72 million, up from about 64 million, he said.

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The Social Security Administration agreed with the recommendations that came out of SSA OIG’s report to develop a workload and staffing plan, to create performance measures for pending actions and to establish time frame targets to handle those workloads.

However, the agency’s ability to successfully implement those recommendations will depend on “sustained adequate funding” to pay for hiring, overtime and improved technology, Brown wrote in his letter.

The Social Security Administration has faced a “customer service crisis” that has prompted long phone hold times and waits for disability determinations in addition to inaccurate payments, Van de Water said.

Unless the agency is given an adequate amount of funding in its budget, that crisis could worsen, Van de Water predicts.

While a Senate proposal calls for increased funding for the agency for the fiscal year starting in October, a House version instead calls for cutting the agency’s funding.

“Everyone wants to get rid of these long processing delays, but as long as the budget is so tightly constrained, that’s going to be very difficult to do,” Van de Water said.

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Series I bond rate is 3.98% through October 2025

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How I bond rates work

I bond rates have a variable and fixed rate portion, which the Treasury adjusts every May and November. Together, these are known as the I bond “composite rate” or “earnings rate,” which determines the interest paid to bondholders for a six-month period. 

You can see the history of both parts of the I bond rate here.

The variable rate is based on inflation and stays the same for six months after your purchase date, regardless of the Treasury’s next announcement. 

Meanwhile, the fixed rate doesn’t change after purchase. It’s less predictable and the Treasury doesn’t disclose how it calculates the update. 

How I bond rate changes affect current owners

If you currently own I bonds, there’s a six-month timeline for rate changes, which shifts depending on your original purchase date. 

After the first six months, the variable yield changes to the next announced rate. For example, if you buy I bonds in September of any given year, your rates update every year on March 1 and Sept. 1, according to the Treasury. The Treasury adjusts I bond rates every May and November, reflecting the latest inflation data. 

For example, if you bought I bonds in March, your variable rate would start at 1.90% and change to the new rate of 2.86% in September. But your fixed rate would remain at 1.20%. That would bring your new composite rate to 4.06%.

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Time to sell gold? What to know about trading jewelry for cash

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Chart Master: Gold continues record run

Gold tends to ‘trade on fear’

The recent surge in gold prices is pushing more people to consider unloading their family heirlooms and other valuables, which can be melted for cash, according to Schmidt.

Spot gold prices hit an all-time high above $3,500 per ounce last week. The record follows a barrage of tariffs announced by President Donald Trump in April, fueling concern that a global trade war will push the U.S. economy into recession. One year ago, prices were about $2,200 to $2,300 an ounce.

As of Wednesday morning, gold futures prices were up about 23% year-to-date and 36% higher compared to the price a year ago. 

“Gold tends to trade on fear, and we have a lot of fear in the markets right now,” said Kathy Kristof, a personal finance expert and founder of SideHusl.com.

“If you can find a moment when people are the most fearful, that’s an ideal time to sell your gold,” she said. “Strike while the iron is hot.”

What to know before selling your gold

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Many consumers who hold physical gold — such as higher-karat jewelry, bars and coins — view it as “financial insurance,” said Jordan Roy-Byrne, founder of The Daily Gold, an online resource for gold, silver and mining stocks.

“Gold is reassuring,” Schmidt explained. “It offers something tangible, dependable, and easily liquidated when times get tough.”

1. ‘Do the math’

One downside of selling physical gold is traditionally high trading costs — and those costs are typically not transparent, Kristof said.

Consumers should check the spot price of gold online before hawking their gold at a pawn shop or online marketplace like Alloy or Express Gold Cash, Kristof said.

Sellers can use the spot price to get a rough sense of what their gold is worth, if they know its weight and purity, to sense if they’re being ripped off, Kristof said. (Keep in mind: 24-karat gold is pure gold; an 18-karat piece is 75% gold and 25% other metals.)

“Do the math before you even go,” she said. “Fools get creamed.”

Price comparisons and deal shopping are “always wise” moves for consumers, Kristof added.

“It is a competitive marketplace,” she said. “You can get a better deal.”

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2. ‘Wise or foolish’ to wait?

Some experts say prices may have topped out, but others think there is still room to run.

“My view is that gold hit an interim peak, which should hold up at least into the fall,” Roy-Byrne said.

Ultimately, it’s impossible to know what the future holds. Consumers should assess if they made a good return on investment, and if the risk of holding and hoping for a better profit “is wise or foolish,” Kristof said.

3. Tax bill may be unexpectedly high

One cautionary note: Sellers may pay a higher tax rate on their gold profits than they may otherwise think.

That’s because the Internal Revenue Service would likely consider physical gold like jewelry, coins or bars to be a “collectible,” for tax purposes, explained Troy Lewis, a certified public accountant and professor of accounting and tax at Brigham Young University.

Federal long-term capital gains taxes on collectibles can go as high as 28%, while those on other assets like stocks and real estate can reach 20%.

4. Proceed ‘thoughtfully’

Schmidt recommends proceeding “thoughtfully” before selling or melting down gold jewelry.

“It can be a smart move for those needing immediate funds, but not every piece should be melted down,” he said. “Items with historical or artistic value, like family heirlooms or antique jewelry, may be worth more in their original form than as melted metal.”

Schmidt recommends consulting with a reputable jeweler or appraiser before selling as well as considering the cost of cashing out.

“Gold may be in high demand, but once a unique piece is melted, its original value is lost forever,” he said.

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Why Roth conversions are popular when the stock market dips

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As investors wrestle with tariff-induced stock market volatility, there could be a tax-planning opportunity. But it’s not right for all investors, experts say.

The strategy, known as “Roth conversions,” transfers pretax or nondeductible individual retirement account money to a Roth IRA, which starts future tax-free growth. The tradeoff is paying upfront taxes due on the converted balance.

This planning move has been gaining popularity. As of Dec 31, the volume of Roth conversions increased by 36% year-over-year, according to the latest data from Fidelity Investments.

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Roth conversions are especially attractive when the stock market drops, according to certified financial planner Ashton Lawrence, director at Mariner Wealth Advisors in Greenville, South Carolina.

Here’s why: Amid market volatility, you can convert a smaller balance and pay less upfront taxes. When the market recovers, you’ll secure tax-free growth in the Roth account, Lawrence said.

Still, there are some key factors to consider before converting funds, experts say.

Consider your tax rate

When weighing Roth conversions, “the single biggest factor” should be your current marginal tax rate vs. your expected rate when you withdraw the funds, said George Gagliardi, a CFP and founder of Coromandel Wealth Management in Lexington, Massachusetts. (Your marginal rate is the percent you pay on your last dollar of taxable income.)

Typically, you should aim to time planning moves that incur taxes — including those from Roth conversions or future withdrawals — when rates are lower, experts say.

But boosting your adjusted gross income can lead to other tax consequences, such as higher Medicare Part B and Part D premiums. That’s why it’s important to run tax projections before converting funds.

Cover the upfront taxes

When completing a Roth conversion, you’ll owe regular income taxes on the converted balance, which should also factor into your decision, Lawrence said.

Generally, you should aim to pay those taxes from other sources, such as savings. “The last thing you want” is to use part of the converted balance to cover taxes because then there will be less to transfer to the Roth account, he said.

Discuss your legacy goals

Another factor could be your legacy goals — including whether heirs, such as adult children, could inherit part of your pre-tax retirement balance, experts say.

Since 2020, certain heirs must follow the “10-year rule,” which stipulates that inherited IRAs must be depleted by the 10th year after the original account owner’s death. This applies to beneficiaries who are not a spouse, minor child, disabled, chronically ill or certain trusts.

In some cases, clients pay taxes upfront via a Roth conversion to spare their future heirs from the bill, Lawrence said. Alternatively, some pass along the tax liability when heirs are in a lower tax bracket.

“We know that Uncle Sam is going to get his fair share, but we can be smart about it,” he added.

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