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Intapp announces enhancements to Time, Walls and Assist products

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Professional services solutions provider Intapp, during its Intapp Amplify event in New York City on Feb. 26, announced improvements and upgrades to its solutions for time and billing, cybersecurity and AI assistant. 

Intapp Time

Intapp Time, the company’s time tracking and billing solution, now sports an improved interface in a new, modern web experience, said Beth Cuzzone, vice president of growth marketing during her presentation. 

It also now sports an AI-driven activity log that automatically captures and lists all the user’s daily work activities, allowing them to easily and quickly complete timesheets without things like forgetting about weekends or teleconferences between meetings, as the software captures it all for them. Cuzzone also pointed out a new feature called Quick Add, which allows people to voice dictate what they are doing, and Intapp’s AI can turn that voice into text, and that text into a draft timesheet that is checked for compliance with client billing requirements. 

“Here, you can see the draft time entry includes the word ‘reviewed’ in the narrative. The client does not allow this language in the narrative and will likely reject the invoice. The AI highlights the word or phrase with a warning message, indicating an issue, and even suggests alternatives that comply with the client’s billing requirements,” she said. 

The AI offers a list of acceptable suggestions in cases like this, and if the partner wants more information they can review the guideline that triggered the warning in the first place. Cuzzone noted that timing errors may not seem significant at first, but even the smallest amount of bill and time leakage can have cascading effects on a firm’s revenue. Intapp time, she said, is intended to mitigate this challenge.  

“Intapp’s applied AI, firms can realize millions of dollars they otherwise would have lost. This also supports strategic growth and impacts profits for partners—all by leveraging the data you already have and without requiring professionals to do anything differently,” she said. 

The new Time experience will be released this summer. People can either keep using the existing desktop app or use the new web experience. They also plan to make it available on their mobile app eventually as well. 

Intapp Walls

Meanwhile, Intapp Walls, the company’s data privacy solution, was also enhanced with AI in cooperation with Microsoft, according to Richard Bowes, senior compliance growth director with Intapp who, previously, spent eight years at Microsoft. He said that Walls is designed for CIOs who want to bring the capabilities of AI to end users, but also need to protect against threats and inappropriate internal access, noting that it can be easy to unintentionally overshare. Walls is meant to put up, well, walls that ensure Copilot and AI only reveal the right information to the right people.

“Walls operates at an engagement level for project based industries. It knows the deals and engagement that content belongs to. That understanding of the engagement metadata and what content is associated with. It is what we call engagement context, it protects your most important confidential business data. Engagement context enables wars to manage and enforce access permissions to ensure that neither humans nor digital actors such as CO pilots or large language models can inappropriately access or share confidential information in your deals, matters or engagements,” he said during his presentation. 

One of the biggest changes to the solution has been the addition of numerous new connectors, particularly for Microsoft products, particularly OneDrive, which he said makes things especially easy for a user to unintentionally move sensitive content from a secure server to an insecure laptop. So now they are using connectors to help firms deploy a single centralized system to identify and protect sensitive engagement information across the whole Microsoft 365 ecosystem. Beyond dozens of connectors, he also touted an API to extent Walls to any system that contains sensitive information at all. 

“If it contains sensitive information and It’s plugged in, Walls can secure it,” he said. 

Walls has also been enhanced with new monitoring instruments to assess and track oversharing risks by repository, client engagement or geographic location. This means that professionals can identify and proactively address the highest risk areas of their data, as well as receive “a little nudge” to secure areas that are less protected. 

“You don’t have to go to sleep wondering if your clients’ secrets are safe. Walls will show you,” he said. 

Intapp Assist

Finally, Melanie Fisher, Intapp’s senior product manager, went over improvements to Intapp Assist, the company’s generative AI assistant. She said that the Smart Tags feature has been significantly improved since it was first previewed last year. Smart Tags, she said, scan the cloud and automatically identify companies and contacts mentioned, and link the information to the relevant records—making it accessible across the firm. “It’s like having an assistant who reads all your notes in real-time and adds an @ mention to every relevant company or contact. It’s seamless and simple. Assist can instantly bring critical intelligence to every member of the firm who should have access to it,” she said. 

Intapp Assist now also features a new Prompt Studio. While Assist is very powerful, she conceded that every company is unique and has needs that cannot be addressed by a one size fits all approach. This is why they released the Prompt Studio, which allows people to bolster Assist’s capabilities with custom prompts specific to the user. 

She brought up a hypothetical example of someone named Kate, a partner at a multi-strategy investment firm. Kate is focused on making investments for the firm’s private credit strategy. She asks if Intapp Assist can find credit-related information on a company. Her supervisor, Mark, goes into Prompt Studio, where he sees that there are built-in tips for writing effective prompts. He can use the copy from an existing prompt or create a new one. He fills in basic information and selects the type of task he wants to tailor (in this case, summary.) He assigns the AI a role familiar with a private credit partner, then chooses the data his instructions will apply to. Next, Mark describes the AI’s task, giving it specific instructions on the types of information he is interested in, such as EBITDA, free cash flow, or debt service ratios. Once configured, he is ready to test. He filters the dataset through a realistic example and clicks Generate to see the results.

“Just like that, the experience has been tailored exactly to what Kate needs to run her private credit business. That was so easy!” she said. 

Fisher also noted the solution’s new language capacities. She raised an example of a hypothetical worker named Caleb who works in the UK and whose team is pursuing a deal with a Japanese conglomerate. While reviewing deal information, he discovers that his colleagues took notes in Japanese, and no one there understands them. Given time zone differences, she said, it will be difficult to get everyone on a call to resolve this quickly. However, in this case the firm already configured a prompt to translate automatically.

“Firms aspire to grow along many dimensions, including geographic expansion—whether organically or inorganically. While English is the most commonly used language, as businesses cross borders, the need for multilingual collaboration naturally increases,” said Fisher. 

Prompt Studio, Assist can translate over 100 languages into English.

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Accounting

In the blogs: Start to finish

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Tax Court judges; like-kind slip-ups; estate planning and digital assets; and other highlights from our favorite tax bloggers.

Start to finish

  • Eide Bailly (https://www.eidebailly.com/taxblog): How Congress is behaving like a lazy teenager in the face of monumental tax decisions.
  • Institute on Taxation and Economic Policy (https://itep.org/category/blog/): Rampant uncertainty this year extends beyond the national economy and federal policy. Many state legislatures are declaring their tax and budget debates finished and just getting started, sometimes in the same breath.
  • The Wandering Tax Pro (http://wanderingtaxpro.blogspot.com/) Fifty years of professionally filing can be yours in “The Joy of Preparing Taxes.”

Benchmarks

  • TaxProf Blog (http://taxprof.typepad.com/taxprof_blog/): Favorite opening of the week: “Tax practice is like comedy. Timing is critical.” Of all the corners citizens must round squarely when interacting with government, the timing requirements in the Internal Revenue Code contain some of the squarest and sharpest. Did the Supreme Court’s decision in Boechler v. Commissioner sand down some of those corners?
  • HBK (https://hbkcpa.com/insights/): The Tax Court’s recent decision in Kaleb J. Pierce v. Commissioner provides guidance for valuing closely held business interests in the context of gift tax planning — and IRS scrutiny.
  • Taxnotes (https://www.taxnotes.com/procedurally-taxing): To remedy an “asymmetric information gap,” this series provides a guide to each Tax Court judge. First is Judge Patrick J. Urda, and reader input is sought for future profiles. No pejorative comments, please, but there is great interest in comments about specific practices.

In action

Three questions

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Accounting

IRS faces issues in crackdown on high-income non-filers

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The Internal Revenue Service has been conducting “sweeps” in recent years to uncover cases where high-income people have not been filing taxes, but the tracking data and training need to be improved, according to a new report.

The report, released last week by the Treasury Inspector General for Tax Administration, found that high-income nonfiler sweeps cases worked on by IRS revenue officers from fiscal years 2021 through 2022 were more impactful in terms of case closures and dollars collected than similar non-sweeps cases. As a percentage of the overall cases they worked on, revenue officers secured more returns under sweeps than non-sweeps and referred significantly more returns to the IRS’s Examination function. “For tax years 2014 through 2020, revenue officers consistently collected more per sweep case than non-sweep case,” said the report.

Sweeps are a strategy employed by the IRS to either address an increase in its unassigned high-priority inventory of tax cases in an understaffed location or to support a compliance initiative, such as egregious employment tax cases and high-income nonfilers. The IRS expanded the use of sweeps between fiscal years 2019 and 2022.

Last year, former IRS Commissioner Danny Werfel announced an initiative in which it began sending notices to high-income people who haven’t been filing tax returns since 2017.

“When people don’t file a tax return they’re required to, it’s not fair to those hardworking taxpayers who responsibly do their civic duty under the laws of our nation,” he said during a press call last year. “When people don’t file their taxes, they need to know there’s a consequence. And this is why I was particularly troubled to learn when I became commissioner that the IRS had to back off our core compliance work on non-filers. Due to severe budget and staff limitations, the IRS non-filer program has only run sporadically since 2016. This program pullback didn’t happen because of lack of information. The IRS knows who these non-filers are. The IRS has the third-party information, such as through Forms W-2 and 1099, indicating these people received significant income but failed to file a tax return. The IRS has known these people are out there, and they involved some very prosperous households.”

Sweeps were conducted throughout the U.S. and internationally, the TIGTA report noted, but there were several geographic areas in the continental U.S. that have a high number of high-income nonfilers where limited or no sweeps were done. The report suggested opportunities for more sweeps in places like eastern New Mexico, western Texas, northwestern Nevada and Wyoming. 

However, it’s unclear whether the IRS will be prioritizing such sweeps in the future, given the layoffs underway at the agency. On Monday, TIGTA reported that more than 11,000 IRS employees have been laid off so far this year, or about 11% of the workforce, under the Trump administration’s efforts to reduce the size of the federal workforce, with cuts especially heavily among revenue agents, where 31% have been laid off or agreed to participate in the voluntary buyout program. 

There were other areas where the sweeps could be improved. The review found that missing, incomplete, and/or inaccurate data were found in data fields such as the taxpayer’s name, address, revenue officer identifier and case assignment date. These errors were not identified and corrected before TIGTA’s review. 

TIGTA said it worked with the IRS to make corrections so the data reviewed for the audit were accurate and complete. However, it suggested the IRS would benefit from complete and accurate data to track the results of sweeps. 

The IRS’s Field Collection team is not always using sweeps to help train and develop employee skills, the report noted. And while the sweeps desk guide provides the IRS with many opportunities to develop employee skills, managers at the IRS’s Collection unit are not always taking advantage of them. Those kinds of activities have the potential to make sweeps an even more effective tool. 

TIGTA recommended that the IRS’s Small Business/Self-Employed Division’s director of Field Collection should continue to identify and perform sweeps of all types, including assessments of high-risk geographical areas as well as issue-based sweeps. The report also suggested the IRS should regularly review sweeps data to identify and correct errors and ensure it’s accurate and complete before using it for management reporting. The IRS should also capture more information in the tracking spreadsheet so management can better assess the productivity of each sweep, the report recommended. That should include information such as which delinquent tax return modules were secured, whether any of the returns had tax assessments, and the results of specific collection initiatives. In addition, the IRS should remind all levels of management of the sweeps desk guide procedures and provide refresher training on their responsibilities in the sweeps process, the report recommended. IRS management agreed with all of TIGTA’s recommendations.

“We appreciate the audit team’s efforts to understand Field Collection employees’ experiences with Sweeps through revenue officer and manager interviews,” wrote Lia Colbert, commissioner of the IRS’s Small Business/Self-Employed division, in response to the report. “Their experiences and feedback conveyed the positive impact of Sweeps, and the importance of raising awareness of tax laws and compliance for many taxpayers in communities across the country.”

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Accounting

Accounting firms’ challenge: Making it out of the canyon

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The opening keynote at BDO's Evolve 2025 conference

Accounting is in the midst of a massive transformation that may leave some firms behind if they don’t keep up, industry leaders told attendees at a major event on Monday.

Delivering a keynote address at the BDO Alliance’s 2025 Evolve Conference, held this week in Las Vegas, alliance executive director Michael Horwitz likened the process to hiking the Grand Canyon from the North Rim to the South Rim — a grueling but ultimately rewarding journey that takes hikers down to the bottom of the canyon and then requires them to climb thousands of feet back up.

“There will more than ever be firms that will be left behind,” Horwitz said. “They’ll be able to see the other rim, but they won’t be able to reach it.”

And the rift will only get wider, he noted: “I believe that the tectonic shift that started in our business just a few years ago is only going to accelerate, and the difference between firms that have invested in transforming their relationships will only widen,” he told attendees.

Horwitz laid out a number of the largest challenges that accounting firms face — from the need to make significant investments in both staff and technology, to the aging of CPA firm leadership and the lack of succession planning, rapidly expanding service expectations (particularly around advisory services), the entrance of private equity into the accounting landscape, and an erosion in accountants’ confidence to insist on their own value — but noted that these issues also come with potential upsides.

“For every challenge, we can see the opportunity for those on the right side of the canyon to differentiate themselves,” he said, and offered four major steps firms can take to emerge successfully:

1.  Invest in people. “Firms are spending more time being intentional about helping their staff thrive,” Horwitz said, in areas ranging from compensation and incentivizing of top producers to offering a wide range of training.

As part of the same keynote session, BDO USA CEO Wayne Berson talked about the Top 10 Firm’s prioritization of this area: “Our strategy will focus on the wellbeing of our professionals,” he said. “We’ve seen significant changes in the workforce, and we have embraced those changes.”

Initiatives like adapting to an ever-more flexible workforce, becoming a C corp and then establishing an employee stock ownership program, and otherwise working to help their team members thrive have helped drive down turnover significantly, he explained.

2. Invest in technology. “The risks of not leveraging AI will be significant,” Horwitz warned. Berson highlighted the benefits of the firm’s introduction of its own instance of ChatGPT: “Since we launched ChatBDO, this tool has saved 1,200 users 600,000 hours on everyday tasks over two years,” he explained. “Regular users have increased their billable hours, without significantly increasing their hours spent — saving countless hours spent on administrative tasks.”

3. Invest in service offerings. To meet client needs, accountants need to go beyond traditional compliance services, whether by focusing extremely narrowly or offering a much wider range of service lines. “Some firms go deep, and some firms go broader,” Horwitz said. “I think the firm of the future will be rewarded for doing either one.”

4. Invest in relationships. Deepening connections with the right clients is critical for firms that want to reach the other rim of the canyon. “We’re all more or less in the relationship business,” he said. “Our vision is to establish trusted advisory relationships across what we call ‘priority accounts.'”

Changing the accounting model

Other speakers in the opening session highlighted another aspect of transformation that accountants need to focus on: the multiplying number of business models available to accounting firms.

“The Big Four are restructuring their businesses and thinking about their models,” said BDO Global CEO Pat Kramer. “There are models for every type of firm around the world, but making the right choice is critical.”

Mark Koziel, the new president and CEO of the AICPA, said the traditional structure of accounting firms needs some serious rethinking.

“There are many ways to improve on the business model that we have — the partnership model that was established over 150 years ago,” he told attendees. “The partnership model isn’t dying – it’s dead, and we have to figure out different ways of doing business.”

He was quick to emphasize the profession’s strong position of trust in the market, however, and the fact that there is upside to all the challenges faced by accountants. He noted how, when he took the helm at the AICPA on Jan. 1, many of his initial discussions with staff were focused on the problems.

“Internally, everyone kept talking about the issues, the issues, the issues,” he said. “But I said, ‘Wait a minute — these are all opportunities.'”

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