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How soon defaulted student loan borrowers may face collections

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US President Donald Trump signs executive orders relating to higher education institutions, alongside US Secretary of Education Linda McMahon (R), in the Oval Office of the White House in Washington, DC, on April 23, 2025.

Saul Loeb | Afp | Getty Images

The Trump administration resumed collection efforts on defaulted student loans Monday after a roughly five-year hiatus — and affected borrowers could begin feeling the financial consequences sooner than experts expected.

The U.S. Department of Education released new details on what actions it plans to take, when.

Here’s what to know.

Federal benefits could be garnished by June

Wages at risk over the summer

The Treasury Department will send notices to 5.3 million defaulted borrowers about the collection activity of their wages “later this summer,” the Education Department wrote in the Monday press release.

How student loan collection efforts have changed

The U.S. government has extraordinary collection powers on federal debts and it can seize borrowers’ federal tax refundswages, and Social Security retirement and disability benefits.

But in the past, student loan borrowers were usually given 65 days’ notice before the garnishment of their federal benefits, said higher education expert Mark Kantrowitz.

“Odd that they say a 30-day notice,” Kantrowitz said.

Historically, the offsets to people’s retirement and disability benefits were also “a last resort,” Kantrowitz said, “occurring a year after wage garnishment and other attempts at collection had failed.”

“Given the timing, it sounds like they are not pursuing the normal due diligence schedule for collecting defaulted federal student loans,” Kantrowitz added.

Social Security garnishments may hurt retirees

Carolina Rodriguez, director of the Education Debt Consumer Assistance Program in New York, recently told CNBC that she was especially concerned about the consequences of resumed collections on retirees.

“Losing a portion of their Social Security benefits to repay student loans could mean not having enough for food, transportation to medical appointments or other basic necessities,” Rodriguez said in an April interview.

Student loan default collection restarting

There are some 2.9 million people ages 62 and older with federal student loans, as of the first quarter of 2025, according to Education Department data. That’s a 71% increase from 2017, when there were 1.7 million such borrowers.

How to avoid collection activity

Borrowers in default will receive emails making them aware of the new policy, the Education Department said. You can contact the government’s Default Resolution Group and pursue a number of different avenues to get current on your loans, including enrolling in an income-driven repayment plan or signing up for loan rehabilitation

Some borrowers may also be eligible for deferments or a forbearance, which are different ways to pause your payments, Rodriguez said.

“We’re advising clients to request a retroactive forbearance to cover missed payments, and a temporary forbearance until they can get enrolled in an income-driven repayment plan,” she said.

Are you at risk of collection activity because you’re behind on your student loans? If you’re willing to share your experience for an upcoming story, please email me at [email protected]

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Personal Finance

What it means for Social Security benefits

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Frank Bisignano testifies before the Senate Finance Committee on his nomination to be Commissioner of the Social Security Administration, on Capitol Hill in Washington, DC, March 25, 2025. 

Saul Loeb | AFP | Getty Images

The Senate has voted to confirm Frank Bisignano as the new commissioner of the Social Security Administration, ushering in new leadership at a federal agency that has already undergone many changes this year under the Trump administration’s Department of Government Efficiency.

Bisignano, the chairman and CEO of payments and financial technology company Fiserv Inc., was nominated to serve as Social Security commissioner in December by then President-elect Donald Trump. Trump started his second term on Jan. 20.

The Social Security Administration, which provides monthly benefit checks to more than 73 million beneficiaries, is currently operating under temporary leadership. Acting commissioner Leland Dudek took the helm in February, replacing Michelle King, who stepped down from the temporary role due to concerns about DOGE’s access to sensitive data.

A federal judge has since granted a preliminary injunction that prevents DOGE from accessing personally identifiable information including Social Security numbers, medical records, addresses, bank records, tax information and other sensitive data.

Bisignano’s confirmation vote on Tuesday was divided by party lines. Prior to the vote, Republicans had expressed support for Trump’s nominee, while Democrats raised concerns about Bisignano’s prospective leadership and his alleged ties to DOGE.

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On the eve of the Senate confirmation vote, Democrats including Sens. Elizabeth Warren of Massachusetts and Ron Wyden of Oregon held a rally outside the Senate building to oppose Bisignano’s nomination.

“We want Donald Trump to stand with working families and seniors and stop the attack on Social Security once and for all,” Wyden, ranking member of the Senate Finance Committee, said at the Monday event.

Following the Tuesday Senate vote, advocacy groups expressed concern about the new agency leadership.

“This vote was an opportunity for the Senate to reject the decimation of Social Security, and demand that Trump nominate a commissioner who will stop the bleeding,” Nancy Altman, president of Social Security Works, said in a statement. “Instead, every Senate Republican just signed off on the DOGE destruction of Social Security.”

Neither Fiserv nor the White House responded to CNBC’s requests for comment by press time.

Who is Frank Bisignano?

Bisignano currently serves as chairman and CEO of Fiserv, which processes more than $2.5 trillion in payments per day, according to his Senate testimony.

Bisignano came to that role after serving as chairman and CEO of First Data Corp., which went public in 2015 and combined with Fiserv in 2019.

Before that, Bisignano was co-chief operating officer for JPMorgan Chase and CEO of its mortgage banking unit. Prior to JPMorgan Chase, he held several roles at Citigroup.

Bisignano was raised in a working class, multigenerational immigrant household in Brooklyn, New York, according to his Senate testimony. Bisignano’s father was a 46-year Department of Treasury employee who worked in customs enforcement.

“He was the hardest working person I’ve known,” Bisignano said in his Senate testimony. “I view federal workers from that vantage point.”

What lawmakers said about Bisignano’s nomination

During the consideration of Bisignano’s nomination, Democrats repeatedly raised concerns about his viability to lead the agency.

Warren and Wyden sent a letter to Bisignano ahead of his March confirmation hearing to ask about his views on privatizing the agency. The efforts by DOGE to “hollow out” the agency and “deprive Americans of Social Security benefits they earned and need” may pave the way for a “private sector fix,” the Democratic leaders said.

In his Senate testimony, Bisignano said he did not intend to privatize the agency.

“I’ve never thought about privatizing,” Bisignano said. “It’s not a word that anybody’s ever talked to me about. I don’t see this institution as anything other than a government agency that gets run for the American public.”

Fiserv CEO on the nomination to Social Security Commisioner role

During the Senate hearing, Bisignano also faced questions about his involvement with recent changes at the Social Security Administration and with DOGE.

Wyden introduced an anonymous whistleblower letter from a “senior Social Security Administration employee who recently left the agency,” who said Bisignano had been briefed on “key SSA operations, personnel and management decisions.”

In response to a question about whether he would “lock DOGE out,” Bisignano promised to protect personally identifiable information.

“I am going to do whatever is required to protect the information that is private,” Bisignano said.

However, during a February CNBC interview, Bisignano said he is “fundamentally a DOGE person.”

While Democrats have cast doubt on Bisignano’s nomination, the Fiserv CEO has received praise from Republicans and former Citigroup CEO Sandy Weill.

In a March CNBC interview, Weill praised Bisignano as a “great manager” and “terrific person.”

“He used to work for me, and I think he’s the best operations person I’ve ever met in my life,” Weill said, adding we would be “very lucky to have him in that job.”

What Bisignano has said about Social Security

During a March Senate confirmation hearing, as he fielded questions from senators on a host of issues facing the Social Security Administration, Bisignano said it will be important to “put the beneficiaries first.”

“The ability to receive payments on time and accurately is job one,” Bisignano said.

Among the priorities Bisignano said he would emphasize if confirmed include bringing the Social Security’s error rate down, citing an Office of the Inspector General report that put it at around 1%.

“That’s a very high payment processing error rate,” Bisignano said, calling it “five decimal places too high.”

Reducing the agency’s error rate will help eliminate overpayment issues, where beneficiaries receive too much money in their benefit checks. Those errors, which may take months or years to catch, typically leave beneficiaries owing large sums to the Social Security Administration.

From fiscal years 2015 through 2022, the Social Security Administration paid about $71.8 billion in improper payments out of almost $8.6 trillion in benefits, representing about 0.84%, according to a 2024 Office of the Inspector General report.

The agency is currently in the process of adjusting the default withholding rate to 50% for certain benefits affected by overpayments, such as retirement, survivors and disability insurance. Under President Joe Biden, the default rate had been lowered to 10% of monthly benefits or $10, whichever was greater.

“I’m going to make sure that we recover all the money we should recover, but on the other hand we have to be humans in the process, too,” Bisignano told the Senate about overpayment clawbacks.

Bisignano also said he planned to reduce the chronically long wait times Americans face when seeking help from the agency, including when calling its 800 number or when applying for disability benefits.

Having to wait for more than 20 minutes on the phone is not acceptable, Bisignano said. Social Security Administration data shows only about 46% of calls get answered, likely because people get discouraged and hang up, he said.

“I think we could get that to under a minute,” Bisignano said of the agency’s phone wait times, in part by making AI available to people answering the phones to more quickly prompt them with the information they need to answer individuals’ queries.

Bisignano also promised to investigate why it takes so much time to process disability applications. Initial eligibility determinations currently take around seven months, a wait time that has doubled since prior to the Covid-19 pandemic, according to the Urban Institute.

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Personal Finance

How holding rates steady affects you

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Fed isn't losing control of inflation or inflation expectations, says Roth Capital's Michael Darda

On the heels of a stronger-than-expected jobs report and elevated inflation readings, the Federal Reserve is expected to hold interest rates steady at the end of its two-day meeting this week — despite pressure from President Donald Trump.

“Consumers have been waiting for years to see pricing come down. NO INFLATION, THE FED SHOULD LOWER ITS RATE!!!” Trump said in a Truth Social post Friday.

As an independent agency, the central bank has always operated autonomously from the White House. Federal Reserve Chair Jerome Powell has repeatedly said that monetary policy decisions are completely separate from politics. At the same time, the president’s new trade policies are a barrier to cutting rates, in part because economists expect the new tariffs could lead to a widespread rise in prices that complicate inflation forecasts.

To be sure, many Americans are getting squeezed by high prices and high borrowing costs, while the potential inflation impacts from a costly trade war weigh heavily on household budgets.

“Consumers are always the ones who pay the price,” said Eugenio Aleman, chief economist at Raymond James.

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The federal funds rate sets what banks charge each other for overnight lending, but also affects many of the borrowing and savings rates consumers see every day.

“Uncertainty rules amid a trade war and the ever-changing landscape of tariffs,” said Greg McBride, Bankrate’s chief financial analyst. “But with the hard data on consumer spending and employment still hanging in there, the Fed will remain firmly planted on the sidelines.”

Markets now widely expect the Fed to wait to cut rates until July, with two or three more reductions to follow by the end of the year.

Once the federal funds rate comes down, borrowing costs could decrease across a variety of consumer debt, such as auto loans, credit cards and mortgage rates, making it easier to access cheaper money. 

Here’s a breakdown of how it works.

Credit cards

Most credit cards have a variable rate, so there’s a direct connection to the Fed’s benchmark.

For the most part, the average annual percentage rate has hovered just over 20% this year, according to Bankrate, not far from last year’s all-time high

The Fed holding steady isn’t the only thing keeping credit card rates high. “Banks are nervous about all of the uncertainty in the economy and what it means for consumers,” said Matt Schulz, chief credit analyst at LendingTree.

“When that happens, banks try to minimize risk as much as possible, and one of the ways they do that is to raise interest rates on credit cards,” he said.

Credit card debt continues to be a pain point for consumers struggling to keep up with high prices. Total credit card debt and average balances are also at record highs.

Mortgages

Although 15- and 30-year mortgage rates are largely tied to Treasury yields and the economy, concerns about the direction of the economic policy and Trump’s tariff plans have been a drag on rates, according to the Mortgage Bankers Association.

The average rate for a 30-year, fixed-rate mortgage is now 6.81%, down from 7.04% at the beginning of the year, according to Bankrate. But for potential home buyers, that’s not enough of a decline to give the housing market a boost.

“Unfortunately for those shopping for a home this summer, rates are likely to stay in or around that range in the near future,” Schulz said.

Auto loans

Although auto loan rates have seen little change, car payments have gone up because prices are rising, while Trump’s 25% tariffs of imported vehicles adds more pressure.

Currently, the average rate on a five-year new car loan is 7.33%, down from 7.53% in January, according to Bankrate.

Student loans

Federal student loan rates are fixed for the life of the loan, so most borrowers are somewhat shielded from Fed moves and recent economic turmoil.

Interest rates for the upcoming school year will be based in part on the May auction of the 10-year Treasury note and aren’t likely to change much. Undergraduate students who took out direct federal student loans for the 2024-25 academic year are paying 6.53%, up from 5.50% in 2023-24.

Although borrowers with existing federal student debt balances won’t see their rates change, many are now facing other headwinds and fewer federal loan forgiveness options.

Savings

On the upside, top-yielding online savings accounts still offer above-average returns and currently pay as much as 4.5%, according to Bankrate. While the central bank has no direct influence on deposit rates, the yields tend to be correlated to changes in the target federal funds rate — so holding that rate unchanged has kept savings rates elevated, for now.

“For consumers, oftentimes the best way to protect your finances in times of uncertainty is to double-down on boosting emergency savings and eliminating high interest rate debt,” said Bankrate’s McBride. “This builds a buffer in the event of an income disruption or unanticipated expenses and insulates you from costly borrowing.”

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Personal Finance

Which prices are falling for consumers

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People line up at departures gates in Los Angeles International Airport.

Daniel Slim | Afp | Getty Images

Even though inflation hasn’t yet declined to policymakers’ target level, some pockets of the U.S. economy have seen prices fall recently.

Consumers have seen prices deflate for airfare, produce, household goods, electronics and gasoline, for example, according to the consumer price index, an inflation gauge. (Deflation is when prices decline, while disinflation is when prices continue to grow but at a slower pace.)

“There are a lot of idiosyncratic factors affecting certain categories,” said Ryan Sweet, chief U.S. economist at Oxford Economics. “In the end, it’s supply and demand that will affect prices.”

Of course, some categories are volatile and prone to extreme price gyrations — meaning price declines could quickly reverse. Tariffs also threaten to roil the picture and put upward pressure on many consumer prices.

“Consumers should enjoy these lower prices, because they’re not here to stay,” said Mark Zandi, chief economist at Moody’s. “They’re going away pretty quickly, I think, over the next few weeks and months.”

Here are some areas where consumers have seen a bit less stress on their wallets lately.

Gasoline

President Donald Trump claimed in a social media post Friday that gas prices had dipped to $1.98 per gallon for motorists. However, that claim isn’t true: The average retail gas price is more than $3 a gallon , according to the US. Energy Information Administration.

However, prices have broadly declined in the past year.

Gasoline prices are down almost 10% from a year ago, according to the latest CPI data. They fell about 6% just in the month from February to March, on a seasonally adjusted basis, the data shows.

Oil prices have a large bearing on the prices consumers pay at the pump, since gasoline is refined from oil.

Expect global oil growth to weaken this year, says Goldman Sachs' Daan Struyven

Crude oil prices have fallen significantly. For example, futures prices for West Texas Intermediate, a U.S. oil benchmark, are down 22% over the past year.

Lower prices signal fears that the U.S. economy is slowing down, which would mean less demand for oil, Sweet said. Meanwhile, a group of oil-producing nations known OPEC+ agreed to raise production over the weekend, weakening prices amid greater supply.

“Prices can’t go much lower for very long or [oil] producers will start pulling back production,” Zandi said.

Airline fares

Lower oil prices are filtering through to many other areas of the economy, Zandi said.

Airline fares are one example, economists said.

Prices for airline tickets are down more than 5% from a year ago, according to CPI data. They fell about 5.3% in the month from February to March.

Jet fuel is a major input cost for airlines; jet fuel prices are down about 15% in the year through April 25, according to the International Air Transport Association.

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Weaker travel demand, particularly from international tourists to the U.S., has also put downward pressure on fares, economists said.

International visits to the U.S. fell about 14% in March 2025 from a year earlier, according to the U.S. Travel Association.

The international community is wary of traveling to the U.S. due to tensions from a U.S.-initiated trade war, and territorial declarations from the White House such as Canada becoming the 51st state or about a possible takeover of Greenland, economists said. People also fear the threat of being detained when entering the country, economists said.

Produce

A farm worker carries a bin with tomatoes in Immokalee, Florida.

Eva Marie Uzcategui for The Washington Post via Getty Images

TVs, smartphones and other goods

Televisions and smartphones have seen prices fall 9% and 14% in the past year, according to CPI data. They each declined more than 1% in the month from February to March.

It’s common to see prices deflate for consumer electronics, because companies can generally make products like TVs and iPhones more efficiently over time, Sweet said.

“The flat screen TV you may have bought five years ago is a lot cheaper if you go out today,” he said. “That’s normal.”

Technology continually improves, meaning consumers get more for their money. The Bureau of Labor Statistics, which compiles CPI data, treats those quality improvements as a price decline, giving the illusion of falling prices on paper.

The reasons for price declines in other categories can be somewhat hard to pin down, economists said.

For example, certain household goods like dishes and flatware, sporting goods, and toys saw prices fall about 11%, 5% and 2%, respectively, in the past year. Similarly, segments of the clothing market like infants’ and toddlers’ apparel fell 4%.

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Apparel, for example, can be “very seasonal,” Sweet said.  

“It could be weather or the timing of certain holidays,” he said. “All of that can throw apparel prices for a loop.”

A potential explanation, Zandi said, is retailers who tried stockpiling certain goods in anticipation of tariffs may have bulked up their inventories more than expected, and may be pricing those goods more aggressively to reduce those inventories, he said.

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