Personal Finance

What it means for Social Security benefits

Published

4 weeks ago

May 6, 2025

Frank Bisignano testifies before the Senate Finance Committee on his nomination to be Commissioner of the Social Security Administration, on Capitol Hill in Washington, DC, March 25, 2025.

Saul Loeb | AFP | Getty Images

The Senate has voted to confirm Frank Bisignano as the new commissioner of the Social Security Administration, ushering in new leadership at a federal agency that has already undergone many changes this year under the Trump administration’s Department of Government Efficiency.

Bisignano, the chairman and CEO of payments and financial technology company Fiserv Inc., was nominated to serve as Social Security commissioner in December by then President-elect Donald Trump. Trump started his second term on Jan. 20.

The Social Security Administration, which provides monthly benefit checks to more than 73 million beneficiaries, is currently operating under temporary leadership. Acting commissioner Leland Dudek took the helm in February, replacing Michelle King, who stepped down from the temporary role due to concerns about DOGE’s access to sensitive data.

A federal judge has since granted a preliminary injunction that prevents DOGE from accessing personally identifiable information including Social Security numbers, medical records, addresses, bank records, tax information and other sensitive data.

Bisignano’s confirmation vote on Tuesday was divided by party lines. Prior to the vote, Republicans had expressed support for Trump’s nominee, while Democrats raised concerns about Bisignano’s prospective leadership and his alleged ties to DOGE.

On the eve of the Senate confirmation vote, Democrats including Sens. Elizabeth Warren of Massachusetts and Ron Wyden of Oregon held a rally outside the Senate building to oppose Bisignano’s nomination.

“We want Donald Trump to stand with working families and seniors and stop the attack on Social Security once and for all,” Wyden, ranking member of the Senate Finance Committee, said at the Monday event.

Following the Tuesday Senate vote, advocacy groups expressed concern about the new agency leadership.

“This vote was an opportunity for the Senate to reject the decimation of Social Security, and demand that Trump nominate a commissioner who will stop the bleeding,” Nancy Altman, president of Social Security Works, said in a statement. “Instead, every Senate Republican just signed off on the DOGE destruction of Social Security.”

Neither Fiserv nor the White House responded to CNBC’s requests for comment by press time.

Who is Frank Bisignano?

Bisignano currently serves as chairman and CEO of Fiserv, which processes more than $2.5 trillion in payments per day, according to his Senate testimony.

Bisignano came to that role after serving as chairman and CEO of First Data Corp., which went public in 2015 and combined with Fiserv in 2019.

Before that, Bisignano was co-chief operating officer for JPMorgan Chase and CEO of its mortgage banking unit. Prior to JPMorgan Chase, he held several roles at Citigroup.

Bisignano was raised in a working class, multigenerational immigrant household in Brooklyn, New York, according to his Senate testimony. Bisignano’s father was a 46-year Department of Treasury employee who worked in customs enforcement.

“He was the hardest working person I’ve known,” Bisignano said in his Senate testimony. “I view federal workers from that vantage point.”

What lawmakers said about Bisignano’s nomination

During the consideration of Bisignano’s nomination, Democrats repeatedly raised concerns about his viability to lead the agency.

Warren and Wyden sent a letter to Bisignano ahead of his March confirmation hearing to ask about his views on privatizing the agency. The efforts by DOGE to “hollow out” the agency and “deprive Americans of Social Security benefits they earned and need” may pave the way for a “private sector fix,” the Democratic leaders said.

In his Senate testimony, Bisignano said he did not intend to privatize the agency.

“I’ve never thought about privatizing,” Bisignano said. “It’s not a word that anybody’s ever talked to me about. I don’t see this institution as anything other than a government agency that gets run for the American public.”

Fiserv CEO on the nomination to Social Security Commisioner role

During the Senate hearing, Bisignano also faced questions about his involvement with recent changes at the Social Security Administration and with DOGE.

Wyden introduced an anonymous whistleblower letter from a “senior Social Security Administration employee who recently left the agency,” who said Bisignano had been briefed on “key SSA operations, personnel and management decisions.”

In response to a question about whether he would “lock DOGE out,” Bisignano promised to protect personally identifiable information.

“I am going to do whatever is required to protect the information that is private,” Bisignano said.

However, during a February CNBC interview, Bisignano said he is “fundamentally a DOGE person.”

While Democrats have cast doubt on Bisignano’s nomination, the Fiserv CEO has received praise from Republicans and former Citigroup CEO Sandy Weill.

In a March CNBC interview, Weill praised Bisignano as a “great manager” and “terrific person.”

“He used to work for me, and I think he’s the best operations person I’ve ever met in my life,” Weill said, adding we would be “very lucky to have him in that job.”

What Bisignano has said about Social Security

During a March Senate confirmation hearing, as he fielded questions from senators on a host of issues facing the Social Security Administration, Bisignano said it will be important to “put the beneficiaries first.”

“The ability to receive payments on time and accurately is job one,” Bisignano said.

Among the priorities Bisignano said he would emphasize if confirmed include bringing the Social Security’s error rate down, citing an Office of the Inspector General report that put it at around 1%.

“That’s a very high payment processing error rate,” Bisignano said, calling it “five decimal places too high.”

Reducing the agency’s error rate will help eliminate overpayment issues, where beneficiaries receive too much money in their benefit checks. Those errors, which may take months or years to catch, typically leave beneficiaries owing large sums to the Social Security Administration.

From fiscal years 2015 through 2022, the Social Security Administration paid about $71.8 billion in improper payments out of almost $8.6 trillion in benefits, representing about 0.84%, according to a 2024 Office of the Inspector General report.

The agency is currently in the process of adjusting the default withholding rate to 50% for certain benefits affected by overpayments, such as retirement, survivors and disability insurance. Under President Joe Biden, the default rate had been lowered to 10% of monthly benefits or $10, whichever was greater.

“I’m going to make sure that we recover all the money we should recover, but on the other hand we have to be humans in the process, too,” Bisignano told the Senate about overpayment clawbacks.

Bisignano also said he planned to reduce the chronically long wait times Americans face when seeking help from the agency, including when calling its 800 number or when applying for disability benefits.

Having to wait for more than 20 minutes on the phone is not acceptable, Bisignano said. Social Security Administration data shows only about 46% of calls get answered, likely because people get discouraged and hang up, he said.

“I think we could get that to under a minute,” Bisignano said of the agency’s phone wait times, in part by making AI available to people answering the phones to more quickly prompt them with the information they need to answer individuals’ queries.

Bisignano also promised to investigate why it takes so much time to process disability applications. Initial eligibility determinations currently take around seven months, a wait time that has doubled since prior to the Covid-19 pandemic, according to the Urban Institute.

Personal Finance

Where seniors face the longest drives

Published

3 hours ago

June 2, 2025

Business Finance News

A Social Security Administration office in Washington, D.C., March 26, 2025.

Saul Loeb | Afp | Getty Images

A new Social Security Administration policy will require nearly 2 million additional beneficiaries to visit the agency’s offices each year to change their direct deposit information, according to agency estimates.

That’s often not a quick trip: Nearly one-quarter of seniors live more than an hour away from their local Social Security field office, according to a new analysis from the Center on Budget and Policy Priorities. Meanwhile, half of seniors need to drive for at least 33 minutes without traffic to get to their Social Security office.

The policy change will lead to more than 1 million hours of travel per year, according to the nonpartisan policy and research institute.

Why more people need to visit Social Security offices

The Social Security Administration said the new direct deposit requirements would curb fraud, which it said it’s been working to root out in coordination with the Trump administration’s so-called Department of Government Efficiency.

Since 2023, the agency has experienced a “marked increase” in allegations of direct deposit fraud, a Social Security Administration official said via email.

In March, SSA implemented enhanced fraud protection for direct deposit changes. Between March 29 and April 26, the enhanced fraud protection flagged more than 20,000 Social Security numbers where phone direct deposit requests failed security measures that check for multiple fraud indicators.

Of the direct deposit transactions flagged, 61% to 72% of individuals never resubmitted their requests, a “strong indicator” that many of those attempts may not have been legitimate, according to the SSA official.

The agency estimates $19.9 million in losses were avoided as a result of the enhanced safety measures.

However, advocates say the change is an overreaction, given the scale of such fraud. The Social Security Administration has said about 40% of direct deposit fraud comes from phone calls attempting to change direct deposit information.

In early 2024, anti-fraud officials at the agency told The New York Times that about 2,000 beneficiaries had their direct deposits redirected over the prior year. By those estimates, that would mean just 800 of those people experienced direct deposit fraud by phone, according to Kathleen Romig, director of Social Security and disability policy at the Center on Budget and Policy Priorities. Yet the agency is now requiring about 2 million elderly and disabled individuals to visit its offices to prevent such fraud, she said.

To help ensure benefit payments are not misdirected, the Social Security Administration has tightened beneficiaries’ ability to change their bank information over the phone.

As of April 28, individuals who want to change their direct deposit information will need to log into or create a personal My Social Security online account and obtain a one-time code before they call the agency’s 800 number.

Individuals who cannot use online or automatic enrollment services will need to visit a local field office to verify their identity in person. While the agency encourages those individuals to make an appointment, it is also possible to walk in for direct deposit changes.

Individuals who want to change their direct deposit information may also use automatic enrollment services through their bank. To do so, individuals need to contact their bank directly. Not all financial institutions participate in this process, according to SSA.

What you need to know about Social Security

Because many seniors or disabled individuals do not have internet service, computers or smart phones — or if they do, may not know how to use those resources — many will likely have to make an in-person visit to their local Social Security office.

About 6 million seniors don’t drive, while almost 8 million older Americans have a medical condition or disability that makes it difficult for them to travel, according to CBPP research.

Where seniors may face longest drive times

In-person appointments may be burdensome for beneficiaries who face long travel times to get to their nearest Social Security office, according to the CBPP analysis.

In 31 states, more than 25% of seniors face travel times of more than an hour to get to their local field office.

In certain less-populated states, more than 40% of seniors would need to drive more than an hour. Those include Arkansas, Iowa, Maine, Mississippi, Montana, Nebraska, North Dakota, South Dakota, Vermont and Wyoming.

In other states, around 25% to 39% of seniors would need to travel over an hour. That includes Alabama, Alaska, Arizona, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Minnesota, Missouri, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, West Virginia, Wisconsin and Virginia.

Residents of other states may also face a burden if they do not live near their closest Social Security field office.

Student loan default collection restarting

The analysis is a conservative estimate to help assess how much time it may cost individuals who are affected by the policy, according to Devin O’Connor, senior fellow at the CBPP.

For example, it doesn’t take into account the time spent getting an appointment to visit a Social Security office and the time spent waiting for the appointment, he said.

The CBPP’s analysis was created with information from multiple sources including the 2022 National Household Travel Survey, SSA field office location data, the OpenTimes travel time database and the Census Bureau’s 2023 American Community Survey.

The Social Security Administration has not independently validated the data, the agency said via email in response to a request for comment.

Staffing cuts may add to appointment wait times

Notably, the new direct deposit requirements come as the Social Security Administration has moved to cut its work force by about 7,000 employees, reductions that have led some of the agency’s field offices to be “understaffed,” O’Connor said.

However, while it had been reported that DOGE planned to close Social Security field offices to help curb spending, thus far that has largely not happened, he said. The Social Security Administration has denied it plans to close local field offices.

Individuals who need to visit a Social Security field office will also be confronted by long wait times for appointments. Currently, just 43% of individuals are able to get a benefit appointment within 28 days, Social Security Administration data shows.

The agency’s new policy to limit phone transactions has been scaled back. The agency had proposed limiting the ability to apply for benefits over the phone, but after it received pushback from organizations including the AARP, the agency changed that policy to limit only direct deposit transactions.

Personal Finance

How child tax credit could change as Senate debates Trump’s mega-bill

Published

4 hours ago

June 2, 2025

Business Finance News

Vera Livchak | Moment | Getty Images

As the Senate debates President Donald Trump‘s multi-trillion-dollar tax and spending package, there could be changes to the child tax credit, policy experts say.

If enacted as drafted, the House-approved bill would make permanent the maximum $2,000 credit passed via Trump’s 2017 tax cuts — which could otherwise revert to $1,000 after 2025 without action from Congress.

The highest credit would also rise to $2,500 from 2025 to 2028. After that, the credit’s top value would revert to $2,000 and be indexed for inflation.

But the Senate could have different plans, and negotiations will be “really interesting to watch,” said Howard Gleckman, senior fellow at the Urban-Brookings Tax Policy Center.

The proposed higher child tax credit comes as the U.S. fertility rate hovers near historic lows, which has been a concern for lawmakers, including the Trump administration.

Some research suggests financial incentives, like a bigger child tax credit, could boost U.S. fertility. But other experts say it won’t solve the issue long-term.

As the Senate prepares to debate Trump’s mega-bill, here’s how the child tax credit could change.

Republican child tax credit support

While Democrats have long pushed for a child tax credit expansion, there has also been a more recent bipartisan push for changes.

Vice President JD Vance, who formerly served as Senator of Ohio, floated a higher child tax credit during the campaign in August.

“I’d love to see a child tax credit that’s $5,000 per child. But you, of course, have to work with Congress to see how possible and viable that is,” he told CBS’ “Face the Nation.”

Sen. Josh Hawley, R-Mo., in January also called on the Senate floor for a $5,000 child tax credit. His proposal would apply the credit to payroll taxes and provide advance payments throughout the year.

“There’s some recognition here that they need do a little more,” Gleckman said.

Credit ‘refundability’ could change

Often, tax credits don’t benefit the lowest earners unless they are “refundable,” meaning filers can still claim without taxes owed. Nonrefundable credits can lock out those consumers because they often don’t have tax liability.

House lawmakers in January 2024 passed a bipartisan child tax credit expansion, which would have improved access and retroactively boosted the refundable portion.

While the bill failed in the Senate in August, Republicans said they would revisit the measure.

However, the child tax credit in the latest House-approved bill is less generous than the provision passed in 2024, policy experts say.

As written, the House plan provides no additional benefit to 17 million children from low-income families who can’t claim the full $2,000 credit, Margot Crandall-Hollick, principal research associate at the Urban-Brookings Tax Policy Center, wrote in May.

Why the U.S. government can't convince Americans to have more kids

Personal Finance

Social Security checks may be smaller for some as garnishments begin

Published

1 day ago

June 1, 2025

Business Finance News

T-studios2 | E+ | Getty Images

Some Social Security beneficiaries may find their June check is smaller: Starting this month, a share of people’s benefits can be garnished if they’ve defaulted on their student loans.

The Trump administration announced on April 21 that the U.S. Department of Education would resume collection activity on the country’s $1.6 trillion student loan portfolio. For nearly half a decade, the government did not go after those who’d fallen behind as part of Covid-era policies.

More than 450,000 federal student loan borrowers age 62 and older are in default on their federal student loans and likely to be receiving Social Security benefits, the Consumer Financial Protection Bureau found.

Depending on details like their birth date and when they began receiving benefits, their monthly Social Security check may arrive June 3, 11, 18 or 25, according to the Social Security Administration.

Many Social Security recipients rely on those checks for most, if not all, of their income. So people who are facing a smaller federal benefit as a result of garnishment are likely in a panic, said Nancy Nierman, assistant director of the Education Debt Consumer Assistance Program in New York.

But, Nierman said, “the good news is there are multiple options for borrowers to stop those payment offsets.”

Here’s what you need to know if you’re at risk of a smaller benefit.

How to challenge the garnishment

Federal student borrowers should have received at least a 30-day warning before their Social Security benefit is offset, said higher education expert Mark Kantrowitz.

That notice should include information on whom to contact in order to challenge the collection activity, Kantrowitz said. (The alert was likely sent to your last known address, so borrowers should make sure their loan servicer has their correct contact information.)

You may be able to prevent or stop the offset if you can prove a financial hardship or have a pending student loan discharge, Kantrowitz added.

With that in mind, your next step may be pursuing a discharge with your student loan servicer. That’s more likely in circumstances where you have significant health challenges.

“If they are sick or disabled, they can file for a Total & Permanent Disability discharge,” Nierman added.

Borrowers may qualify for a TPD discharge if they suffer from a mental or physical disability that is severe and permanent and prevents them from working. Proof of the disability can come from a doctor, the Social Security Administration or the Department of Veterans Affairs.

Get current on your loans

Another route to stop the offset of Social Security benefits is getting current on the loans, said Betsy Mayotte, president of The Institute of Student Loan Advisors, a nonprofit.

You can contact the government’s Default Resolution Group and pursue several different avenues to get out of default, including enrolling in an income-driven repayment plan.

“If Social Security is their only income, their payment under those plans would likely be zero,” Mayotte said.

Offset is limited to 15%

Social Security recipients can typically see up to 15% of their monthly benefit reduced to pay back their defaulted student debt, but beneficiaries need to be left with at least $750 a month, experts said.

The offset cap is the same “regardless of the type of benefit,” including retirement and disability payments, said Kantrowitz.

The 15% offset is calculated from your total benefit amount before any deductions, such as your Medicare premium, Kantrowitz said.

When Social Security benefit isn’t enough

Many retirees worry about meeting their bills on a fixed income — with or without facing garnishment, experts said.

Utilizing other relief options may help stretch your funds while you work on stopping the offset to your Social Security benefits.

For example, there are a number of charitable organizations that assist seniors with their health-care costs. At Copays.org you can apply for funds to put toward copays, premiums, deductibles and over-the-counter medications.

The National Patient Advocate Foundation has a financial resource directory in which you can search for local aid for everything from dental care to end-of-life services.

Many older people aren’t taking advantage of all the food assistance available to them, experts say. A 2015 study, for instance, found that less than half of eligible seniors participated in the Supplemental Nutrition Assistance Program, or SNAP.

The extra money can go a long way for retirees on a fixed income, though. The maximum benefit a month for a household of one is $292. Grocery stores, online retailers and farmers markets accept the funds.