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PwC announces Agent OS for coordinating AI agents

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Big Four firm PwC announced the launch of what it styles as an agentic AI operating system to streamline AI workflows and orchestrate complex, multi-agent business processes at scale.

Dubbed “Agent OS,” it is meant to act as a unified orchestration framework, acting as both the central nervous system and the switchboard for enterprise AI via a patent-pending orchestration system. The solution connects AI agents with each other, regardless of platform or framework, into modular adaptive workflows integrated with enterprise systems such as those from Anthropic, AWS, GitHub, Google Cloud, Microsoft Azure, OpenAI, Oracle, Salesforce, SAP, Workday and others. It also intelligently adapts workflows to multiple languages, supporting seamless integration for global enterprise needs.

Matt Wood, PwC’s commercial technology and innovation officer, said Agent OS is deployed within the client’s environment, leveraging their own existing infrastructure, models and frameworks. Pre-build agent and workflow blueprints are configured and run entirely within the enterprise’s own systems. This setup allows Agent OS to integrate directly with the client’s infrastructure, models, and data sources, so that the data remains within their control, as all data processing takes place on their side: Agent OS accesses enterprise data, invokes models as configured by the client, and outputs results back into their systems.

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PwC offices in London

Leon Neal/Photographer: Leon Neal/Getty Im

Since the deployment is within the client’s environment, governance and oversight fall under their internal frameworks, though PwC provides guidance and best practices to support responsible and secure implementation, said Wood. This also means usage-based costs would fall under the client’s broader AI or cloud budget. 

Agent OS will come built with a large library of pre-built fully customizable AI agents, but if users don’t like any of those, they can also create their own in-house using third party software development kits already integrated with PwC’s solution or fine-tuned on the user’s own proprietary enterprise data. 

The software uses a drag-and-drop interface as well as natural language transitions and data flow visualizations in order to ease workflow creation for both technical and non-technical users. 

PwC, prior to today’s rollout, has itself already been using Agent OS across the tax, assurance and advisory services to clients, having deployed 250 different AI agents across the firm for specific tasks. 

When asked to name some, Wood said they use AI-driven Code Intelligence agents to automate code documentation, test generation, and modernization, which helps reduce technical debt and optimize software development; Document Extraction and Processing agents that extract relevant information from a document using vector search and user-defined search terms, then determine determines if any formatting or post-processing steps are necessary to  adjust the output and then formats the response into the correct format; Data Bridge agents that extracts structured and unstructured data from Excel files or PDFs, then maps it to a desired target format, parses and validates the extracted values to then interacts with the documents and full datasets to gather insights, ultimately compiling everything into a final CSV; as well as hundreds of other Agents in production, streamlining PwC’s ERP and other system implementations for clients. 

Wood said PwC has been building and deploying AI agents at scale within PwC for over a year, which has allowed them to formalize agent development, deployment, orchestration, monitoring and governance standards into the product announced today. 

During this testing period, they found many key insights, one of which was discovering that having multiple agents operate within a single conversation stream could result in inconsistent or unpredictable outputs. In response, PwC introduced deterministic data routing between agents and their respective skills to improve performance and reliability. Additionally, said Wood, they found that overly negative reinforcement could confuse agents and misdirect behavior, so they began incorporating structured prompts and positive reinforcement techniques to help guide agents more effectively within defined workflows. 

This is the latest development in PwC’s push to accelerate its technological development, having invested about $1 billion in 2023 towards AI and other solutions as part of an overall strategy to build AI into everything they do. In service of this goal, last year the firm announced the appointment of Dan Priest as the firm’s Chief AI officer.

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Accounting

M&A roundup: EisnerAmper and GTM expand

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EisnerAmper, a Top 25 Firm based in New York, combining with Prague & Co. P.C., based in the Boston metropolitan area, with the deal expected to close later this spring.

Prague & Co. was founded in 1988 and has a team of 15 professionals. Its services include accounting, tax and fund administration services to individuals, partnerships and corporations worldwide. 

The firm focuses on high-net-worth individuals and alternative investment vehicles engaged in the real estate, timber, private equity and venture capital sectors. (The law firm of Prague & Peters PLLC is not part of the combination and will remain an independent law firm.)

“With 37 years of dedicated service to our clients, I’m proud of how our tax and accounting practice has grown while still adhering to the highest levels of quality and personal attentiveness. In evaluating the next steps and how to offer even more, combining with EisnerAmper provides the perfect solution. We’re excited about what this means for our clients and our team,” said founder Andrew Prague in a statement Tuesday.

Financial terms of the deal were not disclosed. EisnerAmper’s Eisner Advisory Group ranked No. 15 on Accounting Today‘s list of the Top 100 Firms of 2025, with annual revenue of $1.02 billion. EisnerAmper has 4,500 on its staff, including 450 partners, while Prague’s staff totals 15.

“With each client, Prague & Company works to understand the intricacies and nuances of each situation and then provides tailored guidance,” said Jay Weinstein, EisnerAmper’s vice chair of industries and markets, in a statement. “As we look to the future, the team at Prague & Company will enhance our Boston presence while deepening our expertise in trusts, estates, foundations, nonprofit organizations, and closely held businesses. We warmly welcome them to the EisnerAmper family.”

EisnerAmper has been busy on the M&A front since it received private equity funding in 2021 from TowerBrook Capital Partners, setting the stage for other accounting firms to follow its lead. The firm split into an alternative practice structure with Eisner Advisory Group LLC providing nonattest services and EisnerAmper LLP offering attest services to clients. Last year, EisnerAmper added Tighe, Kress & Orr PC in Elgin, Illinois, Krost CPAs in the Los Angeles area, Edelstein & Co. in Boston, the Tidwell Group in Birmingham, Alabama. In 2023, it merged in Spielman Koenigsberg & Parker in New York, Morrison & Morrison in Chicago, and Postlethwaite & Netterville in Baton Rouge, Louisiana. In 2022, it added Lindsay & Brownell in La Jolla, California, Hoffman Group in Baltimore, Lurie in Minnesota and Florida, and Raich Ende Malter  and Popper & Co. in New York.

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Microsoft-backed startup Builder.ai hires auditors to investigate inflated sales

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Builder.ai lowered the sales figures it provided to investors and hired auditors to examine its last two years of accounts, a major setback for the artificial intelligence startup backed by Microsoft Corp. and the Qatar Investment Authority.

The London-based company, which has raised more than $450 million, dropped its revenue estimates for the second half of 2024 by about 25% after some sales channels “did not come through,” according to Manpreet Ratia, the recently appointed chief executive. 

Builder.ai confirmed the adjustment, which it began making last summer but hasn’t previously been reported, in response to questions from Bloomberg News about the sales correction and concerns from former employees that the company inflated sales figures.

“It’s probably time to sit back and take pause,” Ratia said in his first interview as CEO of the nine-year-old company, which helps businesses create customized apps with little to no coding. “We need to do a little bit of work making sure we get our house in order.” 

The company’s missteps show the risks inherent in the rush to back promising AI startups, as investors seek to replicate the success of companies like OpenAI or Anthropic. After the debut of ChatGPT, the company rode investor enthusiasm for AI startups, raising from backers including Microsoft and the Qatar Investment Authority, which led a $250 million financing round in 2023.

Multiple former employees alleged that Builder.ai had inflated sales figures on several occasions by more than 20% than actual bookings. These former employees asked not to be identified discussing private information. 

Ratia said that discounts Builder.ai provides to customers may account for discrepancies in its sales reporting. “For me to come out and say, ‘This is inaccurate’ — I don’t think I’m at the stage to do that,” he said. “When the audit report comes out, it will tell me everything.” The full audit is expected by this summer, he said.

When asked whether the company was treating the discrepancies as a potential fraud, a spokesperson said Builder.ai has “strengthened our internal policies and governance processes to ensure transparency and best practices at every level of the business.” 

“While challenges can arise in any company, what matters most is how they are addressed,” the company said. 

A representative from Microsoft didn’t respond to a request for comment. A spokesperson for QIA did not respond outside of regular business hours.

On Feb. 27, Builder.ai announced that its founder, Sachin Dev Duggal, was stepping down as CEO and being replaced by Ratia. The company also cut its board to five seats from nine, and asked Duggal to relinquish four of the five seats he had controlled. A company spokesperson said the recent revenue adjustments were “unrelated” to Duggal’s departure. Duggal, who has retained his title of “Chief Wizard,” did not respond to a request for comment.

Duggal left the same month as the company’s chief revenue officer, Varghese Cherian, who had spent more than nine years at the company. Cherian declined to comment. 

At least five other senior employees including a sales director, a senior engineer and three vice presidents who oversaw revenue, human resources and its European operation, have left since October, according to their LinkedIn profiles. Builder.ai is still searching for a new chief financial officer, a post that’s been vacant since 2023. 

Ratia declined to comment on Cherian and Duggal specifically and described the other departures as “part of a normal evolution of the business.” But the recent exits leave a gap in the company’s management as it’s racing to win customers in the competitive market for AI tools. 

Ratia, who joined from Jungle Ventures, a Builder.ai investor based in Singapore, previously worked as a director for Citigroup Inc. and Amazon.com Inc. He said that Builder.ai has recruited several seasoned leaders over the last nine months, including Vahé Torossian, a former Microsoft executive hired as chief partner officer. Torossian is now taking on the chief revenue officer responsibilities as well, according to Ratia.

Ratia said he is searching for a CFO who has taken a startup public before.  

An incoming financial chief will have to deal with any accounting issues the company uncovers. Ratia said the sales guidance adjustment came after expansion in Australia and Southeast Asia failed to meet expectations. The company moved from reporting finances to investors annually to monthly, in part because the sales had grown more “complicated,” Ratia said. 

Builder.ai has recently hired two auditing firms to comb through its finances from 2023 and 2024. Ratia declined to name the auditors but said they were part of the “Big Four.” The company’s 2024 revenue is likely to come in at $170 million, up from $140 million in 2023, the company said. 

The company relied on an auditor with close ties to Duggal for its U.K. accounts, the Financial Times had reported, citing a review of filings. The startup told the newspaper that its selection of auditors has evolved along with the company’s operational scale and local regulations.

“Are there things that could probably have been done better? Absolutely, I don’t deny that,” Ratia said.

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Accounting

Fashion-tech startup teeters as CEO resigns over fraud claim

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Retail entrepreneur Christine Hunsicker has resigned from her position as chief executive officer of CaaStle after the fashion-technology startup’s board of directors alleged she misrepresented the company’s performance to investors, according to a March 29 letter to shareholders seen by Bloomberg News.

CaaStle faces “a severe and immediate liquidity problem,” and the board is considering options including a possible wind down, liquidation or strategic transaction, according to the letter. The company is planning a two-week-long furlough for its employees. Law enforcement authorities are also investigating the matter and the company is cooperating, the letter said.

Hunsicker didn’t respond to calls and emails seeking comment.

“The performance to date has not matched what Christine claimed — we have learned that Christine provided certain investors with misstated financial statements and falsified audit opinions, as well as capitalization information that understated the number of company shares outstanding,” the letter said.

“The board is deeply disappointed by the conduct that has led to this moment,” a representative for CaaStle said in a separate statement to Bloomberg. “Our immediate focus is on addressing the company’s challenges, supporting our employees, and preserving the value of our technology and business operations.”

The board has appointed George Goldenberg, the firm’s chief operating officer and board member as interim CEO, according to the letter, details of which were first reported by Axios.

Rental services

CaaStle, based in New York, began as Gwynnie Bee Inc. in 2011 and changed its legal name in 2018, according to an auditor’s report attached to the letter. It provides rental subscription services for owned and third-party retailers. The company has retained ICR for restructuring and strategic communications advice, according to a person familiar with the matter, who asked not to be named discussing confidential information. 

Hunsicker also co-founded P180 with Brendan Hoffman, which aims to invest in or acquire brands and retailers to use CaaStle technology, according to a 2024 press release. In January, P180 announced that it had acquired a majority stake in Vince Holding Corp., which operates the Vince brand. It also has a stake in Altuzarra, a luxury brand.

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